Have you registered the plugin? If so can you please contact via our support page? We may need some more information to debug this issue. Thanks.
Thread Starter
mkaand
(@mkaand)
Hi, Thanks for light speed answer. I don’t think I registered this plugin. I install more than 2 years ago via official way and I do not frequently login admin console. I have another website and I will check this plugin from there too. Let me know how can I register? I couldn’t see any link. I use this plugin as a free user.
Thread Starter
mkaand
(@mkaand)
My other website updated successfully. It seems like I changed my site admin email recently. Maybe that’s why updates doesn’t work. I am pretty make sure I changed my admin email recently. (domain changed also)
Thread Starter
mkaand
(@mkaand)
I deleted this plugin and reinstalled but nothing change. I cannot get new definitions.
Thread Starter
mkaand
(@mkaand)
I realized this URL gives time-out:
https://wp-malware-removal.com/
?cachebust=1644736195
&wpmr_action=check-definitions
&state=XXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX
Thread Starter
mkaand
(@mkaand)
Update rror message changed to
Failed. Reason: Error fetching Update.
Sunday backups hanging the server. Please wait for 30mins or so.
Thread Starter
mkaand
(@mkaand)
Failed. Reason: Unparsable definition-update.
Thread Starter
mkaand
(@mkaand)
Failed. Reason: Please register to get updated definitions.
Thread Starter
mkaand
(@mkaand)
I removed and reinstall plugin but problem still continue. I don’t know how to register?
I also wants to know which table is holding data of your plugin. I need to clean reinstall your plugin in order to get receive updates. Thanks in advance.
Thread Starter
mkaand
(@mkaand)
I fixed the issue with following steps:
First I want to explain what cause this issue:
Recently I changed my website domain from X to Y. I use find and replace plugin and replace my new admin address from whole db. info@x.com to info@y.com. But while I install your plugin first time it was registered for info@x.com. For this reason I couldn’t get definition updates.
Solution:
I figured out your plugin stores all options at PREFIX_options table. I found settings at option name WPMR.
I found my new email there. I changed back to old email info@x.com Volia I start receiving updates.
hello i cant update the definition
cURL error 7: Failed to connect to wp-malware-removal.com port 443: Connection refused
thanx
