Hi @mining2023
At first, thank you for choosing our plugin and service.
To provide you with the most accurate assistance, could you please describe the issue you’re facing in more detail? Additionally, sharing a direct link to the page where the problem appears would be immensely helpful. If possible, providing screenshots of the issue will give us a clearer understanding and allow for more targeted support.
Once we have this information, we’ll be better equipped to identify the issue and provide a solution.
Kind Regards
Hi,
Thanks for getting back to me quickly.
I have attached 2 screenshots. Old Header and New Header. As you can see on the New header using this plugin, the box around the content has gone and stretched it full screen. Some of the content I had to change the width to boxed 1500px but the date and categories are moved to the left. I cant really do this for every page plus I like the border around too. I just want the header to change but not affect anything else.
Old Header
https://prnt.sc/zbplCnsnXf7p
New Header using the plugin
https://prnt.sc/GnxABprwsBAp
I hope this explains the issue more.
Thank you,
Phil
Hi Phil,
Please Navigate to Tools > Site Health > Info (tab) and click on the “Copy site info to clipboard” button, then send the information to our email: royalelementoraddons@gmail.com
Also, navigate to Tools > Export – choose All Content click on Download Export File, and then send this file to our email – royalelementoraddons@gmail.com as well.
We will analyze your system and replicate the same case. This will help us to debug the issue much easier and provide a faster solution.
P.S. Please don’t forget to mention the support URL from wordpress.org
Kind Regards
