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@tazzmn

Hello!
Our specialist was unable to register on your site to check the installation of the Imbachat plugin.

There are several ways to solve your problem:
1) You can provide admin access to WordPress to our tech support email at support@imbachat.com and our programmer will check everything.
We will then give you feedback and you can change your password, etc.

2) You can explore our documentation for developers https://imbachat.com/en/articles/documentation
in more detail and on your own, namely the step-by-step instructions for installing and configuring the plugin:
https://imbachat.com/en/blog/post/step-step-imbachat-setup
We also have a video guide on how to install and configure the plugin in 60 seconds:
https://www.youtube.com/watch?v=8OneN9iJwUw&t=1s
Thus, to understand for yourself what exactly you made a mistake.

Please choose which path is more comfortable for you.
If you have any more questions, please contact us support@imbachat.com, we will be happy to help you at all stages.

We look forward to hearing from you.
Best wishes!
Valeria / Imbachat Technical Support Manager