Let’s check the diagnostics. Under the submenu for the Reset plugin, there is the Display Folder Data report. You can check that one to see how many folders are in your media library. There is a limit to the number of folders that the browser memory can handle. Usually the limit is about 1,000 folders but some browsers allow more. Also while viewing this report, check for any folders, other than the uploads folder, that are missing a parent ID. If there are some folders like this, that would be a reason for the folder tree failing to load.
Thread Starter
dimsal
(@dimsal)
Hi Alan,
Thank you for a quick reply. Display Folder Data shows I have 617 folders. None of the folders have missing parent ID. I had similar problem before, and it was a huge amount of files in folders not directly related to the images I use so you advised me to place empty mlpp-hidden files in such directories which I wanted to skip during scan. And it helped. But now even with the such files present, the scan seems never completes.
What else can I try?
You can try opening your browser console panel and then open the Media Library Folders page. Then in the console, look for Javascript errors. Some errors and warnings may not be related to Media Library Folders. To display the browser console in Google Chrome, use one of these quick methods:
- On Windows/Linux, press Ctrl + Shift + J to open the Console tab directly.
- On macOS, press Cmd + Option + J for direct console access.
Thread Starter
dimsal
(@dimsal)
Thank you for the tip. Yes, it was a security header blocking the blob from running.
It’s resolved now, thanks.
