Emails not showing up in orders
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Hello, we did a plugin test since our e-mails were disappearing from customers orders. Please see attached screenshot. Here’s it described by WPMU:
Hello Nick ,
We investigated the issue on the staging site and performed a number of tests to isolate the cause.
Our testing indicates that the Anti-Spam by CleanTalk plugin is causing the issue on the staging site.
When the plugin is deactivated, the issue is resolved, and WooCommerce orders correctly retain the customer’s email address.
We also tested disabling the Anti-Spam protection specifically for the WooCommerce checkout form through the plugin’s settings. Unfortunately, that did not resolve the issue. The problem was only resolved after completely deactivating the Anti-Spam by CleanTalk plugin.
Please verify this behavior on the staging site, and if everything looks good, temporarily deactivate the plugin on your production site to see if the issue is also resolved there.
If deactivating the plugin resolves the issue on the production site, we recommend contacting the Anti-Spam by CleanTalk plugin developers. Since the issue appears to originate from their plugin, they will be in the best position to investigate and provide a permanent solution.
Please let us know the results after testing on the production site.
Kind Regards,
Fida Al Hasan
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