coupon entry box missing
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when I or my customers come to checkout and apply a coupon code, it shows the link ‘click here to enter your code’ but no text box is then shown for any code to be applied. therefore my customers can not use their code – this is hugely frustrating for me and creating a lot more admin time, keeping my customers happy.
I have tried deactivating the advanced coupons plugin, refreshing the screen then reactivating it. it still does not work.
Please can you help??
The page I need help with: [log in to see the link]
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I’ve investigated the issue and found that it isn’t being caused by the coupon functionality itself. The coupon field is actually being hidden by a CSS rule on your site.
The following CSS rule is affecting the checkout coupon form:
.woocommerce-form-coupon p:first-child {
display: none;
}Based on the source, this appears to be coming from your theme or an optimization/minification process rather than from Advanced Coupons.
To restore the coupon input field, please add the following CSS to your theme’s Custom CSS section or via Appearance → Customize → Additional CSS:
form.checkout_coupon.woocommerce-form-coupon p:first-child { display: block !important; }After adding the CSS, clear any site, plugin, CDN, or browser caches and then test the checkout page again. The coupon field should appear when customers click the “Click here to enter your code” link.
If the issue persists after applying the CSS, please let us know and we’ll be happy to take a closer look.
Kind regards,
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