CleanTalk Security

Resolved esolcentre
(@esolcentre)

1 month, 4 weeks ago

hello,

I got an email from LearnDash or Liquid press or whatever they call themselves these days that says there is a conflict with your plugin that is affecting my site. This is the message, please resolve the issue:

WordPress has a built-in feature that detects when a plugin or theme causes a fatal error on your site, and notifies you with this automated email.

In this case, WordPress caught an error with one of your plugins, Security by CleanTalk.

First, visit your website (https://esolcentre-lms.uk/) and check for any visible issues. Next, visit the page where the error was caught (https://esolcentre-lms.uk/wp-login.php) and check for any visible issues.

Viewing 7 replies - 1 through 7 (of 7 total)

Plugin Support sergecleantalk
(@sergecleantalk)

1 month, 4 weeks ago

Hello,

Could you provide us with more details about the issue? Are there any PHP errors in your web server’s PHP logs?

Thread Starter esolcentre
(@esolcentre)

1 month, 3 weeks ago

Yes. Could you email me directly since this is a public forum I am not comfortable sharing sensitive information publicly.

PHP version 8.2.20

Error Details

=============

An error of type E_ERROR was caused in line 953 of the file /chroot/home/a2f36d10/03d4abe02a.nxcli.io/html/wp-content/plugins/security-malware-firewall/lib/CleantalkSP/SpbctWP/Scanner/ScannerQueue.php. Error message: Uncaught Error: Class “CleantalkSP\SpbctWP\Scanner\Surface” not found in /chroot/home/a2f36d10/03d4abe02a.nxcli.io/html/wp-content/plugins/security-malware-firewall/lib/CleantalkSP/SpbctWP/Scanner/ScannerQueue.php:953

Plugin Support eugenecleantalk
(@eugenecleantalk)

1 month, 3 weeks ago

Thank you for the details.

Please check if you have the file ../wp-content/plugins/security-malware-firewall/lib/CleantalkSP/SpbctWP/Scanner/Surface.php.

If not, please download it from here or simply reinstall the plugin. If the problem recurs, you will need to determine what on your site might be deleting this file.

Was this information helpful?

Plugin Support amagsumov
(@amagsumov)

1 month, 3 weeks ago

Hello @esolcentre,

We’ve discovered that something is deleting the file Surface.php of our Security plugin that is located here: security-malware-firewall\lib\CleantalkSP\SpbctWP\Scanner\Surface.php. It causes the errors.

Please reinstall the Security plugin to fix the issue. The guide is here: https://cleantalk.org/help/install-wordpress-security

Additionally, we need to clarify a few details to determine what can delete the file. Unfortunately, I’m not able to find your email address to contact. Could you please email us at support@cleantalk.org or open a ticket in our private support system: https://cleantalk.org/my/support/open

Thank you.

Thread Starter esolcentre
(@esolcentre)

1 month, 3 weeks ago

Hi I just emailed you directly.

I disactivated the plugin but can’t delete it.
Plugin Support amagsumov
(@amagsumov)

1 month, 3 weeks ago
Thank you. We’ve replied you there.

To delete the plugin, please remove the Security plugin folder:

1. Log in to your Hosting Account.
2. Locate the folder of your website.
3. Delete the plugin folder “cleantalk-spam-protect” here:

• WORDPRESS_ROOT_FOLDER/wp-content/plugins/security-malware-firewall
- This reply was modified 1 month, 3 weeks ago by amagsumov.
Plugin Support Andrei CleanTalk
(@blazirsky)

1 month, 2 weeks ago

We’ve received reports from several users regarding the same issue. The file was mistakenly deleted by the users’ hosting provider.

If the issue still persists, please contact your hosting.

Viewing 7 replies - 1 through 7 (of 7 total)

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