Campaign not detecting new post

  • Resolved ecollart

    (@ecollart)


    7 months, 2 weeks ago

    Hello,

    it is now the 4th topic we opened here for problems appeared after November’s updates.

    For our usual Post Notification campaign (but Campaign type is noted post-digest) we already create a new “Design Mail” as the keywords were not applied (see other related topic).

    Today, the very same campaign (that is set to send Everyday at 10am) did not detect that a new post was published yesterday evening around 10pm…

    We are facing a cascade of problems what looks very strange to me but the fact is the our site is actually unable to notify subscribers that a new post was published and that’s very annoying.

    Last resort, we’ll try to create a completely new campaign and test. I hope that all what we explain here will be beneficial for other Icegram Express long time users…

    Thanks again for help

    Eric

Viewing 3 replies - 1 through 3 (of 3 total)
  • Anupam Khatua

    (@anupamkhatua)

    7 months, 2 weeks ago

    Hi @ecollart ,

    Thank you for reaching out to us.

    After reviewing your concern, we need more information for debugging. Therefore, we suggest that you contact our support channel.

    Please mention all of your concerns point by point so we can prioritize them and provide you with suitable solutions.We apologize for the delayed response due to the debugging process, which may have taken some time. We appreciate your understanding.

    Warm regards.

    Thread Starter ecollart

    (@ecollart)

    7 months, 2 weeks ago

    Hello,

    recreating the campaign solved the problem but no idea why this happened…

    Eric

    Anupam Khatua

    (@anupamkhatua)

    7 months, 2 weeks ago

    Hi @ecollart,

    Since the inquiry has been resolved, I am closing this thread for now. However, we will keep a close eye on the next campaign.

    If you have any further questions or issues related to the plugin, feel free to reopen this thread. You can open a new thread from here. We will be happy to assist you further.

    Thank you!

Viewing 3 replies - 1 through 3 (of 3 total)

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