hello
Thank you for using our pugins,
please provide more details, is this issue happened after the installation or after using the plugin for a while? and what is the plugin version?
I have been using the plugin for many months. It is versions 13.1
fine, you are talking about the PRO version, Right?
What? I thought this was the support location. 5 days to get this response is totally unacceptable. You obviously have no idea what is happening or simply cannot help. In either case it means I will be deactivating and deleting the plugin. Thanks.
” I thought this was the support location. 5 days to get this response is totally unacceptable.”
Moderator note:
You do understand that (1) this is a holiday week/weekend and (2) you’re using a commercial/premium theme/plugin, so please use their official support channel. We feel they are best equipped to support their products.
Commercial products are not supported in these forums: https://make.wordpress.org/support/trouble/section-1-getting-started/what-is-not-supported
My apologies, but this was where I was directed for support from the plugin itself and I would have expected the plugin owner to have made that suggestion.
