Transport for London

A moment of kindness can make all the difference. 💙 Recently at Stratford station, Transport Support Enforcement Officers Patrick Nestori, Agit Zengin and Daniel Ogudu were alerted by station staff to a vulnerable customer attempting to travel but was clearly unwell and in need of support. The officers quickly stepped in, taking the time to calmly engage with him, build trust and ensure he felt safe. It became clear he was confused, distressed and struggling to breathe, so the team acted fast to help him safely into a recovery position while contacting the London Ambulance Service. They stayed by his side throughout, offering reassurance and support until paramedics arrived and took him to hospital for further care. A huge thank you to Patrick, Agit and Daniel for their compassion, professionalism and quick thinking. Their actions are a powerful reminder of the care and support our colleagues provide to vulnerable customers across the network every day. #TfLCares #CustomerService #LondonTransport

Fare evasion takes money away from London’s transport network. Our teams are working every day to tackle it. 👮♂️ Channel 5's new series, Fare Dodgers: At War with the Law, gives viewers a behind-the-scenes look at the work of our bus enforcement and investigation teams. The series follows colleagues as they inspect buses, examine journey histories and CCTV evidence, and take action to recover revenue for London’s transport network. Their work helped secure 14,406 convictions against fare evaders last year, 955 more than the previous year. It supports our commitment to reducing fare evasion to 1.5% or less by 2035, ensuring that everyone contributes their fair share. Operational Policy Manager Jon Poett said: “Our enforcement and investigation teams do a great job every day, often in challenging circumstances. This series offers an insight into how they detect, deter and enforce against fare evasion. I’m pleased that colleagues have had the opportunity to share their stories, the reality of their roles and the hard work they do every day.” Watch Fare Dodgers: At War with the Law on Channel 5, Mondays at 9pm, or catch up on demand here: https://lnkd.in/eVmJdRtk

Our 2025/26 Advertising Annual Report is now live 🚇 Over the past year, 19,845 advertising campaigns ran across the TfL network, connecting brands with millions of customers as they travelled across the city. From interactive user-generated campaigns and immersive 3D experiences to award-winning brand partnerships, this year demonstrated the creativity, innovation and impact that makes TfL one of the world’s most powerful advertising estates. The report highlights some standout campaigns, partnerships and commercial successes that helped shape customer journeys across the capital throughout the year. Read the report and discover how brands are using London's transport network to create memorable moments https://lnkd.in/ezVufhrn #Advertising #OutOfHome #OOH

We’re celebrating 20 million customer journeys at the London Cable Car 🥳 Enter our competition to WIN an exclusive 20-year London Cable Car Golden Ticket one-way or round-trip pass 🎟️ A huge thank you to all of our customers who have helped us to reach this milestone 💜 Enter and see the full terms and conditions here: https://lnkd.in/ey79VyNN

Celebrating an icon: the new Roundel sock 🧦 We’re delighted to see our long-standing licensing partner, The London Sock Exchange, launch a new premium design inspired by one of London’s most recognisable symbols: the Roundel. Since partnering with TfL in 2022, The London Sock Exchange has brought London’s transport heritage to life through creative designs celebrating everything from Tube trains and Routemasters to the iconic Tube map. The Roundel is a fitting addition to the collection. For over a century, it has guided millions of journeys across the capital and remains one of Britain’s most recognisable symbols. It’s fantastic to see it reimagined in such a creative and wearable way. Licensing partnerships like this help celebrate London’s heritage while generating revenue that is reinvested back into the network for our customers. Check out the roundel sock and the full TfL collection here: https://lnkd.in/gRh3QcE6

Inside the Piccadilly line's major transformation. 🚇✨ We're modernising the Piccadilly line to help the line run more reliably, safely, inclusively and sustainably. The upgrade will bring a fleet of 94 new trains with: - Air conditioning - More frequent services in central London - Walk-through carriages - Improved accessibility The trains are currently undergoing extensive testing, with customer service planned between December 2026 and June 2027. To enable this work, there will be a series of closures over the coming months. Find out more: https://lnkd.in/eSdEBXxV

Together with the British Transport Police, we're committed to supporting our frontline teams and keeping London's transport network safe for everyone 👮 Superintendent John Loveless recently met with our Transport Support & Enforcement (TSE) officers at one of our head offices, reinforcing our strong partnership and thanking our frontline teams for their professionalism and resilience. During the visit, Superintendent Loveless provided an update on the investigation into the recent serious assault on one of our colleagues, confirming that an individual has now been charged in connection with the incident. He also shared plans to nominate the four TSE officers involved for British Transport Police commendations in recognition of their actions. The visit gave officers the chance to ask questions, share their experiences and discuss the challenges of keeping London's transport network safe, while highlighting the importance of our close working relationship. We're incredibly proud of the courage, professionalism and composure shown by our officers during the incident, and we're grateful to our British Transport Police colleagues for their continued support throughout the investigation. #TfLCares #CustomerService #LondonTransport

One year on from opening, the Silvertown Tunnel is delivering real benefits for people and businesses across east London. Our latest report shows how the scheme is improving journey reliability, reducing congestion and encouraging more people to travel by bus, with air quality improving for local communities. Our Chief Customer and Strategy Officer Alex Williams said: “It's excellent to see that the Silvertown Tunnel is successfully achieving what it set out to do - improving the resilience of the road network and reducing congestion, with improving air quality. By making it easier to travel by bus across and near the river, we’re also seeing a surge in customers choosing to travel more sustainably by bus." Swipe through to explore six key findings from the report, and read the full report on our website: https://lnkd.in/exiXgmZF

The week is for working. The weekend is for exploring. With the Weekend Hopper fare, you can enjoy unlimited bus and tram travel across London for £1.75 per day on Saturdays, Sundays and the August Bank Holiday Monday between 25 July and 31 August. Just tap in with the same card or device and keep hopping all day - once you’ve paid your first fare, the rest of your journeys are free. Find out more: tfl.gov.uk/hopper

Our daily fare capping auto-calculates in the background every time you travel. Just tap in and out (buses and trams: tap in only) and use the same card or device all day - Oyster, contactless card, smartphone or smartwatch. We add up your fares automatically. Once you hit your daily cap, you won’t pay for any more eligible journeys that day. The daily cap runs from 04:30 to 04:29, resetting daily. Find out more: tfl.gov.uk/fares