Excellent support and a very smooth onboarding experience. Our business account was activated within just a few hours, and the whole process was fast, efficient, and professionally handled. The suppor... See more
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Ayah provided outstanding support and helped me quickly regain access to my Qonto account. The verification process was handled professionally, and all my questions were answered clearly and efficient... See more
Company replied
Woow this was a great experience - fast & smooth opening of our bank account in less then a week.
The product is great for whom need to spend money, manage invoices and optimize finances operations. Big problem unfortunately : Support service is terrible, it's been 2 days I m wait... See more
Company replied
Company details
- Financial Institution
- Bank
- Bookkeeping Service
- Business to Business Service
- Payment Service
- Private Sector Bank
About Qonto
Written by the company
Qonto makes day-to-day banking easier for SMEs and freelancers, thanks to an online business account combined with invoicing, bookkeeping and spend management tools. With an innovative product, highly responsive 7/7 customer service and clear pricing, Qonto has become the European leader in its category.
Get started with a powerful Business Account for all your everyday banking needs.
- Local IBANs (🇫🇷 French IBAN / 🇩🇪 German IBAN / 🇮🇹 Italian IBAN / 🇪🇸 Spanish IBAN)
- Payment cards: spend up to €200,000/month. No hidden costs. Pay online, in-store, and abroad, whatever the situation, our range of free and premium corporate cards included in your subscription has got you covered.
- Transfers: flexible payment methods - from Instant SEPA to SWIFT - so you can pay, and get paid, faster.
- Transactions: unlimited history and real-time notifications.
- Financing: easy access to integrated financing options.
Then, leverage our Financial tools to keep track of your money and help you grow your business.
- Invoice management: centralize invoices & receipts in one place, get paid faster & automate your outgoing payments
- Spend management: control team spending with budgets, automatic receipt collection & tailored access.
- Bookkeeping: collaborate seamlessly with your accountant, connecting to our suite of tools, and get a full, real-time cash flow overview.
Follow Qonto for news and company updates (LinkedIn, Instagram, YouTube, Medium).
Read more_____
Qonto simplifie le quotidien bancaire des PME et des indépendants, en offrant un compte pro 100 % en ligne, des outils de facturation, de comptabilité et de gestion des dépenses. Avec un produit innovant, un service client ultra réactif 24h/24 et 7j/7, et des tarifs transparents, Qonto est devenu le leader européen de sa catégorie.
Gérez tout votre quotidien bancaire depuis votre compte pro.
- IBAN français.
- Cartes de paiement : dépensez jusqu'à 200 000 € par mois avec nos cartes Mastercard Business. Sans frais cachés. Que ce soit pour vos achats en ligne ou en magasin, en France ou à l'étranger, nos cartes gratuites ou premium répondent à tous vos besoins.
- Virements : payez en 10 secondes chrono avec les virements SEPA instantanés gratuits et boostez votre activité à l’international avec les virements SWIFT, disponibles dans plus de 25 devises.
- Transactions : gagnez en visibilité avec un historique de vos transactions illimité et mis à jour en temps réel.
- Financement : accédez à nos offres de financement partenaires pour développer votre projet professionnel et recevez les fonds directement sur votre compte pro.
- Chèques : déposez vos chèques par voie postale et recevez votre argent sur votre compte pro sous 7 à 15 jours ouvrés selon le montant.
Profitez des outils intégrés à votre compte pro pour booster votre activité. 100 % ligne. Au même endroit. Que vous soyez indépendant(e) ou à la tête d’une équipe.
- Facturation : gérez vos devis et vos factures clients et fournisseurs, au même endroit. Anticipez la transition vers la facture électronique obligatoire avec notre outil 100 % conforme à la réforme dès son application.
- Gestion des dépenses : gardez le contrôle sur vos dépenses d’équipe. Personnalisez les plafonds de paiement et les catégories de dépenses autorisées puis validez les demandes de vos collaborateurs en temps réel et en quelques clics.
- Comptabilité : connectez votre compte à +80 outils partenaires et simplifiez la collaboration avec votre comptable en lui donnant un accès dédié pour récupérer les justificatifs en totale autonomie.
Suivez nos dernières actualités (LinkedIn, Instagram, YouTube, Medium).
En savoir plusContact info
18 rue Navarin, 75009, Paris, France
- hello@qonto.com
- qonto.com
4.8
Excellent
58K reviews
Asks customers to review
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Super service client
July 14, 2026
Excellent support and onboarding
Excellent support and a very smooth onboarding experience. Our business account was activated within just a few hours, and the whole process was fast, efficient, and professionally handled. The support team was responsive, clear, and helpful throughout. Very satisfied with the service.
July 14, 2026
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
5 years with them but we must leave, too buggy ....
Two corporate entity, more than 5 years a customer but once it introduced AI support, the result is awful. The develop without checking the limitation they create, integration is sometimes ectic... It was the best bank but now, pass your way except if you want IT bugs and strange limitation with bad support.
July 10, 2026
Unprompted review
Reply from Qonto
Hello Jean-François,
Thank you for your loyalty over the past 5 years, that's a commitment we genuinely value.
We're truly sorry to read your feedback, particularly regarding the evolution of our support and the difficulties you've experienced with certain integrations and limitations. Your experience does not reflect the level of service we strive to provide to our long-standing customers.
Our team will reach out to you directly to review the pain points you've raised and work on concrete solutions. We fully understand the impact these issues can have on your day-to-day business operations.
Thank you for your patience and for taking the time to share this with us.
Woow this was a great experience
Woow this was a great experience - fast & smooth opening of our bank account in less then a week.
July 8, 2026
Simple rapide efficace
July 9, 2026
Total absence of support and customer care
Total absence of support in chat and via mails. 2 days without a reply. THis is not a customer-oriented "bank"
July 8, 2026
Unprompted review
Reply from Qonto
Hallo Alex,
vielen Dank, dass Sie sich die Zeit genommen haben, um uns Ihr Feedback mitzuteilen. Wir möchten, dass jeder Kunde die bestmögliche Erfahrung macht, und wir arbeiten hart daran, dies zu gewährleisten. Bitte senden Sie uns eine E-Mail an careteam@qonto.com. Wir werden Ihr Problem so schnell wie möglich lösen und Ihnen bei allen Fragen helfen.
Mit freundlichen Grüßen
Ihr Qonto-Team
Constant overpromise - underdeliver.
Constant overpromise — underdeliver
Unfortunately, we implemented Qonto not only as our banking provider, but — based on their own presentations — also as financial process software at the interface between banking and accounting.
Their service team is friendly and in general reachable.
But the usability, process details, customer experience and especially debugging updates have been a persistent disappointment. Even if you manage half a dozen companies with them, the platform still treats you like a dummy and refuses to update obvious bugs for 15 (!) months.
The real issue is not that Qonto fails to meet sophisticated or exotic user requirements. The issue is that its own core processes (I'm not talking about the banking itself - therefore 2 stars) and interface details remain messy, inconsistent and poorly tested.
At the same time, Qonto constantly pushes pop-ups encouraging users to connect additional software, activate paid service modules and expand usage.
Our advice: don’t.
Qonto: please go back and do your basic homework first. Invest seriously in UX, process logic and testing before pushing more add-ons.
After all, you are not a lifestyle app.
You are a bank.
July 7, 2026
Unprompted review
Reply from Qonto
Hello Julian, thank you for your rating and I am sorry for your experience, I will contact you via email now, so we can handle this.
Your Qonto Team
Such a waste of time! Never recommend this company
If you are thinkin of using Qonto as your first bank account for your bank company you should just forget it. I tried Qonto when I openned my company because I thought it save time better than go to other local bank like Sparkasse. But After I finished all verification steps they just let me wait forever. Such a waste of time! Never recommend this company
July 7, 2026
Unprompted review
Reply from Qonto
Dear Sir,
First of all, thank you for taking the time to share your feedback with us. We are committed to taking every customer experience seriously.
We are very sorry that you have had to wait so long for your account to be opened. As far as we can see, our colleagues are currently carrying out additional verification checks. We would be happy to call you to explain the reason for the delay in more detail.
We sincerely regret that this experience has led to a negative impression of our service. We are actively working to better meet the diverse needs of our customers and would greatly appreciate any feedback on how we can improve in the future.
Thank you for your understanding.
Kind regards,
😁 Achiraf😀😀😀😀😀😀😀😀😀☺️
July 7, 2026
Qonto is very accurate & service oriented
Qonto is very accurate, reminding & following up with you, a very good personal customer service by my own experience, clear by the webpage & even more
July 6, 2026
Poor support - No calls available
Poor support, I have tried to call all lines through the dircection system but all of them had the mailbox directly on. The chatbot only forwards my problem but not directly to an agent, E-Mail as well.
Not even the fraud department answered the call, which is kinda unprofessional.
I love Qonto but the support seems to be bad. Saddly, because overall they are doing oky
July 2, 2026
Unprompted review
Reply from Qonto
Dear Mr. Schreiber
Thank you very much for taking the time to share your feedback with us.
I would like to discuss your concern with you in a personal phone call. Please send us an email at careteam@qonto.com.
We will work to find a solution for you as quickly as possible.
Best regards,
The Qonto Team
Excellent customer service
Excellent customer service that resolved my issue easily and with complete confidence. :)
July 2, 2026
Customer service
July 2, 2026
Excellent response time thanks
July 1, 2026
Very supportive
June 30, 2026
Reply from Qonto
Hello Shamima, we are infinitely grateful for your precious support! 🤩
Very smooth and efficient
Very smooth and efficient, got my request handled within a couple of minutes, great service
June 30, 2026
Reply from Qonto
Hello Bahij, thank you for your positive feedback and your support! 😊
Horrible company
Horrible company, just a same kyc took them forever! Back and forth! The camera process it's so horrible! Yet they rejected my application, just a waste of time!
June 29, 2026
Unprompted review
I don’t get the correct support to…
I don’t get the correct support to solve my problem.
June 24, 2026
Reply from Qonto
We are truly sorry to hear that you have not received the support you needed to resolve your issue Pieter— this is not the experience we want for our customers.
Our team will reach out to you directly to take care of the situation and make sure your problem is properly addressed. Thank you for your patience.
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