# Translation of Plugins - Smart Support – Self-Hosted Helpdesk & Custom Support Ticket System with AI Agent Support - Stable (latest release) in Tagalog
# This file is distributed under the same license as the Plugins - Smart Support – Self-Hosted Helpdesk & Custom Support Ticket System with AI Agent Support - Stable (latest release) package.
msgid ""
msgstr ""
"PO-Revision-Date: +0000\n"
"MIME-Version: 1.0\n"
"Content-Type: text/plain; charset=UTF-8\n"
"Content-Transfer-Encoding: 8bit\n"
"Plural-Forms: nplurals=2; plural=n != 1;\n"
"X-Generator: GlotPress/4.1.0\n"
"Language: tl_PH\n"
"Project-Id-Version: Plugins - Smart Support – Self-Hosted Helpdesk & Custom Support Ticket System with AI Agent Support - Stable (latest release)\n"

#: public/class-smart-support-public.php:2089
msgid "Archived ticket"
msgstr ""

#: includes/class-smart-support-ticket.php:304
msgid "restored archived ticket"
msgstr ""

#: includes/class-smart-support-ticket.php:266
msgid "archived ticket"
msgstr ""

#: includes/class-smart-support-ticket.php:243
msgid "Only closed tickets can be archived."
msgstr ""

#: admin/partials/tickets-list.php:177 admin/partials/tickets-list.php:179
msgid "Search Archived Tickets"
msgstr ""

#: admin/partials/tickets-list.php:147
msgid "restored"
msgstr ""

#: admin/partials/tickets-list.php:146
msgid "archived"
msgstr ""

#: admin/partials/settings.php:493
msgid "Number of days after a ticket is closed before it is archived. Default is 90 days."
msgstr ""

#: admin/partials/settings.php:490
msgid "Auto-Archive Days"
msgstr ""

#: admin/partials/settings.php:486
msgid "Only closed, non-archived tickets are eligible for auto-archive."
msgstr ""

#: admin/partials/settings.php:484
msgid "Automatically archive closed tickets after a set number of days"
msgstr ""

#: admin/partials/settings.php:480
msgid "Auto-Archive Closed Tickets"
msgstr ""

#: admin/partials/settings.php:476
msgid "Adds a dedicated archive page with search, restore, and delete tools."
msgstr ""

#: admin/partials/settings.php:474
msgid "Show Archived Tickets submenu under Smart Support"
msgstr ""

#: admin/partials/settings.php:470
msgid "Archived Tickets Menu"
msgstr ""

#: admin/partials/settings.php:466
msgid "When enabled, closed tickets can be archived so they are hidden from normal ticket lists and dashboards until restored."
msgstr ""

#: admin/partials/settings.php:464
msgid "Enable ticket archive"
msgstr ""

#: admin/partials/settings.php:460
msgid "Ticket Archive"
msgstr ""

#: admin/partials/settings.php:457
msgid "Archive Tickets"
msgstr ""

#: admin/class-smart-support-tickets-list-table.php:931
msgid "Archive this closed ticket"
msgstr ""

#: admin/class-smart-support-tickets-list-table.php:863
msgid "Restore this ticket from archive"
msgstr ""

#: admin/class-smart-support-tickets-list-table.php:53
msgid "Archived By"
msgstr ""

#: admin/class-smart-support-tickets-list-table.php:52
msgid "Title"
msgstr ""

#: admin/class-smart-support-admin.php:5750
msgid "Failed to restore ticket."
msgstr ""

#: admin/class-smart-support-admin.php:5746
msgid "Ticket restored successfully."
msgstr ""

#: admin/class-smart-support-admin.php:5710
msgid "Failed to archive ticket."
msgstr ""

#: admin/class-smart-support-admin.php:5706
msgid "Ticket archived successfully."
msgstr ""

#: admin/class-smart-support-admin.php:5399
msgid "No tickets were restored."
msgstr ""

#. translators: %d is the number of restored tickets.
#: admin/class-smart-support-admin.php:5391
msgid "%d tickets restored successfully."
msgstr ""

#. translators: %d is the ticket ID.
#: admin/class-smart-support-admin.php:5381
msgid "Failed to restore ticket #%d"
msgstr ""

#: admin/class-smart-support-admin.php:5344
msgid "No tickets were archived. Only closed tickets can be archived."
msgstr ""

#. translators: %d is the number of archived tickets.
#: admin/class-smart-support-admin.php:5336
msgid "%d tickets archived successfully."
msgstr ""

#: admin/class-smart-support-admin.php:4291
#: admin/class-smart-support-tickets-list-table.php:168
#: admin/class-smart-support-tickets-list-table.php:864
msgid "Restore"
msgstr ""

#: admin/class-smart-support-admin.php:4290
#: admin/class-smart-support-tickets-list-table.php:181
#: admin/class-smart-support-tickets-list-table.php:932
#: admin/partials/ticket-view.php:732
#: public/class-smart-support-public.php:2022
#: public/class-smart-support-public.php:2090
msgid "Archive"
msgstr ""

#: admin/class-smart-support-admin.php:3876
msgid "Feedback saved."
msgstr ""

#: admin/class-smart-support-admin.php:2726
msgid "Skip & Continue"
msgstr ""

#: admin/class-smart-support-admin.php:2723
msgid "Submit Feedback"
msgstr ""

#: admin/class-smart-support-admin.php:2720
msgid "Open Support Forum"
msgstr ""

#: admin/class-smart-support-admin.php:2715
msgid "Tell us more..."
msgstr ""

#: admin/class-smart-support-admin.php:2703
msgid "Would you mind telling us why you're uninstalling the plugin?"
msgstr ""

#: admin/class-smart-support-admin.php:2702
msgid "We're sorry to see you go!"
msgstr ""

#: admin/class-smart-support-admin.php:2695
msgid "Other"
msgstr ""

#: admin/class-smart-support-admin.php:2694
msgid "Temporary deactivation"
msgstr ""

#: admin/class-smart-support-admin.php:2693
msgid "Found a better alternative"
msgstr ""

#: admin/class-smart-support-admin.php:2692
msgid "Missing features"
msgstr ""

#: admin/class-smart-support-admin.php:2691
msgid "I couldn't get it working"
msgstr ""

#: admin/class-smart-support-admin.php:1944
#: admin/class-smart-support-admin.php:5307
#: admin/class-smart-support-admin.php:5362
#: admin/class-smart-support-admin.php:5679
#: admin/class-smart-support-admin.php:5724
#: admin/class-smart-support-tickets-list-table.php:256
#: admin/class-smart-support-tickets-list-table.php:268
msgid "Ticket archive is disabled."
msgstr ""

#: admin/class-smart-support-admin.php:1809
#: admin/class-smart-support-admin.php:1810 admin/partials/tickets-list.php:37
msgid "Archived Tickets"
msgstr ""

#: includes/class-smart-support-ticket.php:920
msgid "edited subject"
msgstr ""

#. translators: 1: previous assigned agent, 2: new assigned agent.
#: includes/class-smart-support-ticket.php:911
msgid "reassigned ticket from \"%1$s\" to \"%2$s\""
msgstr ""

#. translators: %s is the previous assigned agent name.
#: includes/class-smart-support-ticket.php:904
msgid "unassigned ticket from \"%s\""
msgstr ""

#. translators: %s is the assigned agent name.
#: includes/class-smart-support-ticket.php:896
msgid "assigned ticket to \"%s\""
msgstr ""

#. translators: 1: previous requester, 2: new requester.
#: includes/class-smart-support-ticket.php:887
msgid "transferred ticket from \"%1$s\" to \"%2$s\""
msgstr ""

#: includes/class-smart-support-ticket.php:754
msgid "related service"
msgstr ""

#: includes/class-smart-support-ticket.php:750
msgid "requester"
msgstr ""

#: includes/class-smart-support-ticket.php:748
msgid "department"
msgstr ""

#: includes/class-smart-support-ticket.php:747
msgid "ticket type"
msgstr ""

#: includes/class-smart-support-activator.php:472
msgid "Requests for new or improved functionality"
msgstr ""

#: includes/class-smart-support-activator.php:471
msgid "Something is not working as expected"
msgstr ""

#: includes/class-smart-support-activator.php:470
msgid "General questions or how-to requests"
msgstr ""

#: admin/partials/ticket-types.php:162
msgid "Add Ticket Type"
msgstr ""

#: admin/partials/ticket-types.php:162
msgid "Update Ticket Type"
msgstr ""

#: admin/partials/ticket-types.php:148
msgid "Sort Order"
msgstr ""

#: admin/partials/ticket-types.php:116
msgid "Are you sure you want to delete this ticket type?"
msgstr ""

#: admin/partials/ticket-types.php:79
msgid "No ticket types found."
msgstr ""

#: admin/partials/ticket-types.php:63
msgid "Configure the ticket type options customers can choose from when creating tickets."
msgstr ""

#: admin/partials/ticket-edit.php:266
msgid "Customer account not found."
msgstr ""

#. translators: %s: registration date
#: admin/partials/ticket-edit.php:260
msgid "Registered %s"
msgstr ""

#: admin/partials/ticket-edit.php:182
msgid "Assigned Agent"
msgstr ""

#: admin/partials/ticket-edit.php:100
msgid "Ticket Details"
msgstr ""

#: admin/partials/ticket-edit.php:46
msgid "Back to Tickets"
msgstr ""

#: admin/partials/settings.php:2717
msgid "When enabled, Smart Agent users can update fields in the ticket Custom Fields tab. Administrators and supervisors can always update these fields."
msgstr ""

#: admin/partials/settings.php:2715
msgid "Allow agents to edit and update ticket custom fields"
msgstr ""

#: admin/partials/settings.php:2711
msgid "Custom Fields Editing"
msgstr ""

#: admin/partials/settings.php:2707
msgid "Maximum number of open tickets an agent can have at once. Set to 0 for unlimited."
msgstr ""

#: admin/partials/settings.php:2533
msgid "Notifies the user when their support account is approved. Subject begins with \"Your account has been approved\"."
msgstr ""

#: admin/partials/settings.php:2473 admin/partials/settings.php:2909
msgid "Outline"
msgstr ""

#: admin/partials/settings.php:2472 admin/partials/settings.php:2908
msgid "Soft"
msgstr ""

#: admin/partials/settings.php:2471 admin/partials/settings.php:2907
msgid "Solid"
msgstr ""

#: admin/partials/settings.php:2468 admin/partials/settings.php:2904
msgid "Button Style"
msgstr ""

#: admin/partials/settings.php:2463 admin/partials/settings.php:2899
msgid "Spacious"
msgstr ""

#: admin/partials/settings.php:2462 admin/partials/settings.php:2898
msgid "Comfortable"
msgstr ""

#: admin/partials/settings.php:2458 admin/partials/settings.php:2894
msgid "Form Spacing"
msgstr ""

#: admin/partials/settings.php:2453 admin/partials/settings.php:2889
msgid "Full Width"
msgstr ""

#: admin/partials/settings.php:2452 admin/partials/settings.php:2888
msgid "Wide"
msgstr ""

#: admin/partials/settings.php:2451 admin/partials/settings.php:2887
msgid "Default"
msgstr ""

#: admin/partials/settings.php:2450 admin/partials/settings.php:2886
msgid "Narrow"
msgstr ""

#: admin/partials/settings.php:2447 admin/partials/settings.php:2883
msgid "Portal Width"
msgstr ""

#: admin/partials/settings.php:2443 admin/partials/settings.php:2879
msgid "px"
msgstr ""

#: admin/partials/settings.php:2440 admin/partials/settings.php:2876
msgid "Corner Radius"
msgstr ""

#: admin/partials/settings.php:2434 admin/partials/settings.php:2870
msgid "Border Color"
msgstr ""

#: admin/partials/settings.php:2428 admin/partials/settings.php:2864
msgid "Text Color"
msgstr ""

#: admin/partials/settings.php:2424 admin/partials/settings.php:2860
msgid "Card, form, table, and ticket detail background color."
msgstr ""

#: admin/partials/settings.php:2421 admin/partials/settings.php:2857
msgid "Panel Background"
msgstr ""

#: admin/partials/settings.php:2417 admin/partials/settings.php:2853
msgid "Background color behind the support portal panels."
msgstr ""

#: admin/partials/settings.php:2414 admin/partials/settings.php:2850
msgid "Portal Background"
msgstr ""

#: admin/partials/settings.php:278
msgid "When enabled, a Ticket Type submenu appears and the field is shown on ticket forms."
msgstr ""

#: admin/partials/settings.php:276
msgid "Enable ticket type selection for tickets"
msgstr ""

#: admin/partials/settings.php:272
msgid "Ticket Type Field"
msgstr ""

#: admin/partials/settings.php:221
msgid "Disabled fields are hidden from Smart Support submenus and ticket forms where applicable."
msgstr ""

#: admin/partials/settings.php:218
msgid "Enable products / related services"
msgstr ""

#: admin/partials/settings.php:214
msgid "Enable priorities"
msgstr ""

#: admin/partials/settings.php:210
msgid "Enable departments"
msgstr ""

#: admin/partials/settings.php:205
msgid "Ticket Fields"
msgstr ""

#: admin/partials/addons.php:737
msgid "View Bundles"
msgstr ""

#: admin/partials/addons.php:710
msgid "Show selected metrics as WordPress dashboard widgets"
msgstr ""

#: admin/partials/addons.php:709
msgid "Find delays, workload gaps, and resolution trends faster"
msgstr ""

#: admin/partials/addons.php:708
msgid "Monitor support health with dedicated report cards"
msgstr ""

#: admin/partials/addons.php:703
msgid "Add focused reporting views and optional dashboard widgets for ticket volume, status distribution, departments, agent productivity, delays, and resolution performance."
msgstr ""

#: admin/partials/addons.php:589
msgid "Track next runs, last results, duplicate prevention, and failures"
msgstr ""

#: admin/partials/addons.php:588
msgid "Create tickets for one or multiple selected customers"
msgstr ""

#: admin/partials/addons.php:587
msgid "Schedule one-time or recurring tickets by date, time, and timezone"
msgstr ""

#: admin/partials/addons.php:582
msgid "Create one-time or recurring support tickets automatically for maintenance, renewals, follow-ups, and planned customer work. Configure schedules with customers, templates, assignment, notifications, and run history."
msgstr ""

#: admin/partials/addons.php:579
msgid "Scheduled Tickets"
msgstr ""

#: admin/partials/add-new-ticket.php:343 admin/partials/ticket-edit.php:171
#: admin/partials/ticket-view.php:331
#: public/class-smart-support-public.php:1006
msgid "Select Type"
msgstr ""

#: admin/class-smart-support-tickets-list-table.php:1108
msgid "All Types"
msgstr ""

#: admin/class-smart-support-admin.php:4002
msgid "No ticket fields were provided."
msgstr ""

#: admin/class-smart-support-admin.php:3965
msgid "You are not allowed to update custom fields."
msgstr ""

#: admin/class-smart-support-admin.php:3289
msgid "Failed to delete ticket type."
msgstr ""

#: admin/class-smart-support-admin.php:3285
msgid "Ticket type deleted successfully."
msgstr ""

#: admin/class-smart-support-admin.php:3279
msgid "Cannot delete a ticket type that has tickets. Please reassign or delete the tickets first."
msgstr ""

#: admin/class-smart-support-admin.php:3257
msgid "Failed to save ticket type."
msgstr ""

#: admin/class-smart-support-admin.php:3249
msgid "Ticket type created successfully."
msgstr ""

#: admin/class-smart-support-admin.php:3246
msgid "Ticket type updated successfully."
msgstr ""

#: admin/class-smart-support-admin.php:3240
msgid "Ticket type name is required."
msgstr ""

#: admin/class-smart-support-admin.php:2157
msgid "Ticket type not found."
msgstr ""

#: admin/class-smart-support-admin.php:2152
#: admin/class-smart-support-admin.php:3273
msgid "Invalid ticket type ID."
msgstr ""

#: admin/class-smart-support-admin.php:1798
#: admin/class-smart-support-admin.php:1799
#: admin/partials/add-new-ticket.php:340 admin/partials/ticket-edit.php:168
#: admin/partials/ticket-types.php:44 admin/partials/ticket-view.php:328
#: public/class-smart-support-public.php:1004
msgid "Ticket Type"
msgstr ""

#: includes/class-smart-support-ai.php:159
msgid "Empty response from WordPress Core AI."
msgstr ""

#: includes/class-smart-support-ai.php:150
msgid "The WordPress Core AI prompt builder is unavailable."
msgstr ""

#: includes/class-smart-support-ai.php:133
msgid "Could not build a Core AI prompt."
msgstr ""

#: includes/class-smart-support-ai.php:128
msgid "Assistant"
msgstr ""

#: includes/class-smart-support-ai.php:105
#: includes/class-smart-support-ai.php:267
msgid "WordPress Core AI is not configured for text generation."
msgstr ""

#: includes/class-smart-support-ai.php:93
msgid "Reply with the word ready."
msgstr ""

#: admin/partials/settings.php:3231
msgid "WordPress Core AI is not available on this WordPress version. Use the custom integration below."
msgstr ""

#: admin/partials/settings.php:3229
msgid "WordPress Core AI is available in this WordPress version, but no text-generation provider is connected yet. Connect one in the WordPress Connectors screen or use the custom integration below."
msgstr ""

#: admin/partials/settings.php:3227
msgid "WordPress Core AI is connected and available for text generation."
msgstr ""

#: admin/partials/settings.php:3222
msgid "Custom OpenAI-compatible API only"
msgstr ""

#: admin/partials/settings.php:3218
msgid "WordPress Core AI only"
msgstr ""

#: admin/partials/settings.php:3214
msgid "Automatic: use WordPress Core AI when connected, otherwise use the custom integration below."
msgstr ""

#: admin/partials/settings.php:3208 admin/partials/settings.php:3211
msgid "AI provider"
msgstr ""

#: admin/partials/settings.php:3204
msgid "This toggle enables the custom OpenAI-compatible integration. WordPress Core AI is controlled by the WordPress Connectors screen."
msgstr ""

#: admin/class-smart-support-admin.php:4995
#: includes/class-smart-support-ai.php:271
msgid "AI is not configured. Connect a WordPress Core AI provider or configure Smart Support AI settings."
msgstr ""

#: public/class-smart-support-public.php:2156
#: public/class-smart-support-public.php:2343
msgid "You do not have permission to access the support portal."
msgstr ""

#: public/class-smart-support-public.php:1962
msgid "Organization"
msgstr ""

#: public/class-smart-support-public.php:1961
msgid "Created by"
msgstr ""

#: public/class-smart-support-public.php:1936
msgid "There are no tickets linked to your organization that you are allowed to view, or none match your filters."
msgstr ""

#: public/class-smart-support-public.php:1935
msgid "No organization tickets found."
msgstr ""

#: public/class-smart-support-public.php:1833
msgid "Organization Tickets"
msgstr ""

#: public/class-smart-support-public.php:1654
msgid "You do not have permission to access the support portal. Please contact your organization administrator."
msgstr ""

#: public/class-smart-support-public.php:569
#: public/class-smart-support-public.php:697
msgid "You do not have permission to create tickets here."
msgstr ""

#: includes/rest/class-smart-support-rest-tickets-controller.php:703
msgid "Customer tickets fetched successfully."
msgstr ""

#: includes/rest/class-smart-support-rest-tickets-controller.php:675
msgid "You do not have permission to access this customer."
msgstr ""

#: includes/rest/class-smart-support-rest-tickets-controller.php:663
msgid "No tickets found for customer."
msgstr ""

#: includes/rest/class-smart-support-rest-tickets-controller.php:650
msgid "Ticket assigned."
msgstr ""

#: includes/rest/class-smart-support-rest-tickets-controller.php:637
msgid "User is not a Smart Support agent."
msgstr ""

#: includes/rest/class-smart-support-rest-tickets-controller.php:633
msgid "Agent user not found."
msgstr ""

#: includes/rest/class-smart-support-rest-tickets-controller.php:629
msgid "agent_id is required."
msgstr ""

#: includes/rest/class-smart-support-rest-tickets-controller.php:622
msgid "You do not have permission to assign tickets."
msgstr ""

#: includes/rest/class-smart-support-rest-tickets-controller.php:608
msgid "Ticket priority updated."
msgstr ""

#: includes/rest/class-smart-support-rest-tickets-controller.php:594
msgid "Invalid priority."
msgstr ""

#: includes/rest/class-smart-support-rest-tickets-controller.php:577
msgid "Ticket status updated."
msgstr ""

#: includes/rest/class-smart-support-rest-tickets-controller.php:563
msgid "Invalid status."
msgstr ""

#: includes/rest/class-smart-support-rest-tickets-controller.php:505
msgid "No changes applied."
msgstr ""

#: includes/rest/class-smart-support-rest-tickets-controller.php:486
#: includes/rest/class-smart-support-rest-tickets-controller.php:521
#: includes/rest/class-smart-support-rest-tickets-controller.php:539
#: includes/rest/class-smart-support-rest-tickets-controller.php:557
#: includes/rest/class-smart-support-rest-tickets-controller.php:588
msgid "You do not have permission to update this ticket."
msgstr ""

#: includes/rest/class-smart-support-rest-tickets-controller.php:441
msgid "Unable to resolve or create a customer user for this email."
msgstr ""

#: includes/rest/class-smart-support-rest-tickets-controller.php:430
#: includes/rest/class-smart-support-rest-tickets-controller.php:658
msgid "Invalid email address."
msgstr ""

#: includes/rest/class-smart-support-rest-tickets-controller.php:427
msgid "Email, subject, and message are required."
msgstr ""

#: includes/rest/class-smart-support-rest-tickets-controller.php:410
msgid "Ticket fetched successfully."
msgstr ""

#: includes/rest/class-smart-support-rest-tickets-controller.php:408
msgid "You do not have permission to access this ticket."
msgstr ""

#: includes/rest/class-smart-support-rest-tickets-controller.php:390
msgid "Tickets fetched successfully."
msgstr ""

#: includes/rest/class-smart-support-rest-tickets-controller.php:374
msgid "Invalid customer_email."
msgstr ""

#: includes/rest/class-smart-support-rest-tickets-controller.php:284
msgid "Unknown department. Use department_id, department_slug, or exact department name."
msgstr ""

#: includes/rest/class-smart-support-rest-tickets-controller.php:267
msgid "Unknown department id."
msgstr ""

#: includes/rest/class-smart-support-rest-tickets-controller.php:253
msgid "Unknown department_slug."
msgstr ""

#: includes/rest/class-smart-support-rest-tickets-controller.php:243
msgid "Unknown department_id."
msgstr ""

#: includes/rest/class-smart-support-rest-tickets-controller.php:234
msgid "Invalid department_id."
msgstr ""

#: includes/rest/class-smart-support-rest-replies-controller.php:160
msgid "Reply created successfully."
msgstr ""

#: includes/rest/class-smart-support-rest-replies-controller.php:124
msgid "Failed to create reply."
msgstr ""

#: includes/rest/class-smart-support-rest-replies-controller.php:113
msgid "Valid user_id or author_email is required."
msgstr ""

#: includes/rest/class-smart-support-rest-replies-controller.php:90
msgid "Message is required."
msgstr ""

#: includes/rest/class-smart-support-rest-replies-controller.php:75
msgid "Replies fetched successfully."
msgstr ""

#: includes/rest/class-smart-support-rest-auth.php:101
msgid "Insufficient API key scope."
msgstr ""

#: includes/rest/class-smart-support-rest-auth.php:86
msgid "API key revoked."
msgstr ""

#: includes/rest/class-smart-support-rest-auth.php:78
msgid "Invalid API key."
msgstr ""

#: includes/rest/class-smart-support-rest-auth.php:68
msgid "Missing API key."
msgstr ""

#: includes/rest/class-smart-support-rest-auth.php:56
msgid "You do not have permission to access this resource."
msgstr ""

#: includes/rest/class-smart-support-rest-auth.php:30
msgid "Smart Support REST API is disabled."
msgstr ""

#: includes/rest/class-smart-support-api-keys.php:163
msgid "Migrated key"
msgstr ""

#: includes/class-smart-support-attachment-uploads.php:43
msgid "You do not have permission to upload attachments for this ticket."
msgstr ""

#: includes/class-smart-support-ai.php:342
msgid "Empty response from AI provider."
msgstr ""

#: includes/class-smart-support-ai.php:337
msgid "Invalid response from AI provider."
msgstr ""

#: includes/class-smart-support-ai.php:329
msgid "The AI provider returned an error."
msgstr ""

#: includes/class-smart-support-ai.php:305
msgid "Could not build AI request."
msgstr ""

#: admin/partials/ticket-view.php:1010
msgid "Discard"
msgstr ""

#: admin/partials/ticket-view.php:1007
msgid "Use this version"
msgstr ""

#: admin/partials/ticket-view.php:996
msgid "Rewritten reply"
msgstr ""

#: admin/partials/ticket-view.php:950 admin/partials/ticket-view.php:952
#: admin/partials/ticket-view.php:964 admin/partials/ticket-view.php:966
#: admin/partials/ticket-view.php:978 admin/partials/ticket-view.php:980
#: admin/partials/ticket-view.php:998 admin/partials/ticket-view.php:1000
msgid "Copy result"
msgstr ""

#: admin/partials/ticket-view.php:948
msgid "Answer"
msgstr ""

#: admin/partials/ticket-view.php:936
msgid "Your instructions will be included with the next action."
msgstr ""

#: admin/partials/ticket-view.php:930
msgid "Ask AI"
msgstr ""

#: admin/partials/ticket-view.php:930
msgid "Send"
msgstr ""

#: admin/partials/ticket-view.php:928
msgid "Custom AI prompt"
msgstr ""

#: admin/partials/ticket-view.php:927
msgid "Ask a question or add instructions…"
msgstr ""

#: admin/partials/ticket-view.php:914
msgid "Improve tone & clarity"
msgstr ""

#: admin/partials/ticket-view.php:904
msgid "Draft an answer for you"
msgstr ""

#: admin/partials/ticket-view.php:894
msgid "Get a quick overview"
msgstr ""

#: admin/partials/ticket-view.php:887
msgid "Here are some ideas"
msgstr ""

#: admin/partials/ticket-view.php:886
msgid "AI actions"
msgstr ""

#: admin/partials/ticket-view.php:872 admin/partials/ticket-view.php:874
msgid "Full screen"
msgstr ""

#: admin/partials/ticket-view.php:868 admin/partials/ticket-view.php:870
msgid "Half screen width"
msgstr ""

#: admin/partials/ticket-view.php:864 admin/partials/ticket-view.php:866
msgid "Narrow panel"
msgstr ""

#: admin/partials/ticket-view.php:863
msgid "Panel width"
msgstr ""

#: admin/partials/ticket-view.php:862
msgid "Assistant panel layout"
msgstr ""

#: admin/partials/ticket-view.php:859
msgid "What do you want to do?"
msgstr ""

#: admin/partials/ticket-view.php:845
msgid "Open AI assistant"
msgstr ""

#: admin/partials/settings.php:3270
msgid "Model name accepted by your provider’s chat completions endpoint. Use the exact id from your provider (e.g. gpt-4o-mini). If you use OpenAI o-series or gpt-5 models, paste carefully — lookalike hyphens from Word or PDFs can cause “Invalid model ID”."
msgstr ""

#: admin/partials/settings.php:3267
msgid "Model"
msgstr ""

#: admin/partials/settings.php:3262
msgid "Clear the saved key"
msgstr ""

#: admin/partials/settings.php:3257
msgid "Bearer token for the API. This is required to enable AI features."
msgstr ""

#: admin/partials/settings.php:3255
msgid "A key is currently saved. For security it is not shown here. Leave blank to keep it, or paste a new key to replace it."
msgstr ""

#: admin/partials/settings.php:3250
msgid "API key saved"
msgstr ""

#: admin/partials/settings.php:3248
msgid "Enter your API key"
msgstr ""

#: admin/partials/settings.php:3248
msgid "Enter a new key to replace the existing one"
msgstr ""

#: admin/partials/settings.php:3240
msgid "Must be an OpenAI-compatible API. Requests use POST {base URL}/chat/completions."
msgstr ""

#: admin/partials/settings.php:3237
msgid "API base URL"
msgstr ""

#: admin/partials/settings.php:3202
msgid "Show the AI button on ticket screens and allow requests to your LLM API"
msgstr ""

#: admin/partials/settings.php:3198
msgid "Enable AI features"
msgstr ""

#: admin/partials/settings.php:3195
msgid "Ticket summaries and suggested replies are generated on your server and sent to the AI provider selected below. Only agents who can reply to tickets can use AI on a ticket."
msgstr ""

#: admin/partials/settings.php:3174
msgid "Delete this API key permanently? This cannot be undone."
msgstr ""

#: admin/partials/settings.php:3165
msgid "Revoke"
msgstr ""

#: admin/partials/settings.php:3157
msgid "Revoked"
msgstr ""

#: admin/partials/settings.php:3137
msgid "Action"
msgstr ""

#: admin/partials/settings.php:3135
msgid "Last used"
msgstr ""

#: admin/partials/settings.php:3127
msgid "No API keys created yet."
msgstr ""

#: admin/partials/settings.php:3124
msgid "Existing API Keys"
msgstr ""

#: admin/partials/settings.php:3117
msgid "Create key"
msgstr ""

#: admin/partials/settings.php:3107 admin/partials/settings.php:3133
msgid "Scopes"
msgstr ""

#: admin/partials/settings.php:3104
msgid "e.g. CRM integration"
msgstr ""

#: admin/partials/settings.php:3103 admin/partials/settings.php:3132
msgid "Label"
msgstr ""

#: admin/partials/settings.php:3101
msgid "Keys are shown only once on creation. Store them securely."
msgstr ""

#: admin/partials/settings.php:3099
msgid "Create API Key"
msgstr ""

#: admin/partials/settings.php:3088
msgid "Copy this key now. It will not be shown again."
msgstr ""

#: admin/partials/settings.php:3086
msgid "New API key"
msgstr ""

#: admin/partials/settings.php:3081
msgid "Replies: write"
msgstr ""

#: admin/partials/settings.php:3080
msgid "Replies: read"
msgstr ""

#: admin/partials/settings.php:3079
msgid "Tickets: write"
msgstr ""

#: admin/partials/settings.php:3078
msgid "Tickets: read"
msgstr ""

#: admin/partials/addons.php:379
msgid "Optionally delegate portal permissions for contacts at the same organization"
msgstr ""

#: admin/partials/addons.php:378
msgid "Link or auto-link tickets so agents always see organizational context"
msgstr ""

#: admin/partials/addons.php:377
msgid "Group customers by company with domains, contacts, and internal notes"
msgstr ""

#: admin/partials/addons.php:372
msgid "Manage companies and teams as organizations. Store domains and contacts, link tickets to the right organization, auto-match tickets from email domains, and optionally give organization contacts shared visibility on the customer portal—all under Smart Support licensing."
msgstr ""

#: admin/partials/addons.php:369
#: includes/class-smart-support-license-manager.php:45
msgid "Organizations"
msgstr ""

#: admin/partials/addons.php:319
msgid "Activate or deactivate ticket creation per form from a central list"
msgstr ""

#: admin/partials/addons.php:318
msgid "Map Smart Support fields to Gravity Forms fields with a clear admin UI"
msgstr ""

#: admin/partials/addons.php:317
msgid "Turn form submissions into tickets without duplicate data entry"
msgstr ""

#: admin/partials/addons.php:312
msgid "Connect Gravity Forms with Smart Support. When visitors submit selected forms, create support tickets automatically using field mapping for subject, description, customer details, and routing—using labels from the form builder where possible."
msgstr ""

#: admin/partials/addons.php:309
msgid "Gravity Forms Integration"
msgstr ""

#: admin/partials/addons.php:190
msgid "Built-in delivery logs and automatic retries for temporary failures"
msgstr ""

#: admin/partials/addons.php:189
msgid "Secure requests with HMAC signatures and per-endpoint secrets"
msgstr ""

#: admin/partials/addons.php:188
msgid "Trigger automations when tickets are created, replied, assigned, closed, or rated"
msgstr ""

#: admin/partials/addons.php:183
msgid "Send ticket event notifications to external systems (CRMs, automations, custom apps) using secure, signed outgoing webhooks with delivery logs and retries."
msgstr ""

#: admin/partials/addons.php:180
msgid "Webhooks"
msgstr ""

#: admin/partials/addons.php:101
msgid "Surface key fields directly in the tickets list for faster triage"
msgstr ""

#: admin/partials/addons.php:100
msgid "Reduce back-and-forth with required validation on submission"
msgstr ""

#: admin/partials/addons.php:99
msgid "Collect exactly the information you need per ticket"
msgstr ""

#: admin/partials/addons.php:94
msgid "Create unlimited custom ticket fields from the backend and automatically collect additional information during ticket submission. Display values on ticket details and optionally show selected fields as sortable/filterable ticket list columns."
msgstr ""

#: admin/class-smart-support-admin.php:5056
msgid "Nothing to rewrite. Please type a reply first."
msgstr ""

#: admin/class-smart-support-admin.php:5013
msgid "You cannot access this ticket."
msgstr ""

#: admin/class-smart-support-admin.php:5009
msgid "Please type a question first."
msgstr ""

#: admin/class-smart-support-admin.php:5005
msgid "Invalid request."
msgstr ""

#: admin/class-smart-support-admin.php:1861
#: admin/class-smart-support-admin.php:1862 admin/partials/addons.php:700
msgid "Reports"
msgstr ""

#: admin/class-smart-support-admin.php:477
msgid "Could not copy to clipboard."
msgstr ""

#: admin/class-smart-support-admin.php:476 admin/partials/ticket-view.php:976
msgid "Suggested reply"
msgstr ""

#: admin/class-smart-support-admin.php:475 admin/partials/ticket-view.php:962
msgid "Summary"
msgstr ""

#: admin/class-smart-support-admin.php:473
msgid "Working…"
msgstr ""

#: admin/class-smart-support-admin.php:472 admin/partials/ticket-view.php:987
msgid "Insert into reply"
msgstr ""

#: admin/class-smart-support-admin.php:471 admin/partials/ticket-view.php:913
msgid "Rewrite my reply"
msgstr ""

#: admin/class-smart-support-admin.php:470 admin/partials/ticket-view.php:903
msgid "Suggest reply"
msgstr ""

#: admin/class-smart-support-admin.php:469 admin/partials/ticket-view.php:893
msgid "Summarize ticket"
msgstr ""

#: admin/class-smart-support-admin.php:468 admin/partials/settings.php:2758
#: admin/partials/settings.php:3190 admin/partials/ticket-view.php:843
#: admin/partials/ticket-view.php:858
msgid "AI assistant"
msgstr ""

#. translators: 1: allowed extensions, 2: max size in MB.
#: admin/partials/ticket-view.php:522
msgid "Allowed: %1$s. Max size per file: %2$d MB."
msgstr ""

#: admin/partials/settings.php:553
msgid "SMTP"
msgstr ""

#: admin/partials/settings.php:439
msgid "Learn about Auto-Close Alert"
msgstr ""

#: admin/partials/settings.php:435
msgid "Auto-Close Alert adds warning reminder emails, batch limits, and more control over how often auto-close runs (cron recurrence). Your current auto-close settings work normally without it."
msgstr ""

#: admin/partials/settings.php:432
msgid "Enhance Auto-Close (optional add-on)"
msgstr ""

#: admin/partials/addons.php:439
msgid "Customize warning and auto-closed customer emails"
msgstr ""

#: admin/partials/addons.php:438
msgid "Limit tickets per run to avoid timeouts on large sites"
msgstr ""

#: admin/partials/addons.php:437
msgid "Send up to 3 reminder emails before a ticket closes"
msgstr ""

#: admin/partials/addons.php:432
msgid "Enhance Smart Support auto-close with warning reminder emails, safer batch limits, cron recurrence control, and rich auto-close email templates."
msgstr ""

#: admin/partials/addons.php:429
#: includes/class-smart-support-license-manager.php:87
msgid "Auto-Close Alert"
msgstr ""

#: admin/partials/settings.php:2531
msgid "Send \"Your account has been approved\" email"
msgstr ""

#: admin/partials/settings.php:2527
msgid "Account Approved Email"
msgstr ""

#: admin/partials/settings.php:1048 admin/partials/settings.php:1125
#: admin/partials/settings.php:1202 admin/partials/settings.php:1279
#: admin/partials/settings.php:1356 admin/partials/settings.php:1446
msgid "Template Tags"
msgstr ""

#: admin/partials/settings.php:288
msgid "When enabled, a small credit line appears at the bottom of the unified support page."
msgstr ""

#: admin/partials/settings.php:286
msgid "Show \"Powered by Smart Support Desk\" on the support page"
msgstr ""

#: admin/partials/settings.php:282
msgid "Powered by Smart Support Desk"
msgstr ""

#: includes/class-smart-support-ticket.php:867
msgid "Empty"
msgstr ""

#: includes/class-smart-support-ticket.php:854
msgid "updated"
msgstr ""

#. translators: 1: field label, 2: previous value, 3: new value.
#: includes/class-smart-support-ticket.php:925
msgid "changed %1$s from \"%2$s\" to \"%3$s\""
msgstr ""

#: includes/class-smart-support-ticket.php:917
msgid "edited description"
msgstr ""

#: includes/class-smart-support-ticket.php:755
msgid "tags"
msgstr ""

#: includes/class-smart-support-ticket.php:753
msgid "state"
msgstr ""

#: includes/class-smart-support-ticket.php:752
msgid "description"
msgstr ""

#: includes/class-smart-support-ticket.php:751
msgid "subject"
msgstr ""

#: includes/class-smart-support-ticket.php:749
msgid "assigned agent"
msgstr ""

#: includes/class-smart-support-ticket.php:746
msgid "priority"
msgstr ""

#: includes/class-smart-support-ticket.php:745
msgid "status"
msgstr ""

#: includes/class-smart-support-ticket.php:371
msgid "created reply"
msgstr ""

#: includes/class-smart-support-ticket.php:370
msgid "added internal note"
msgstr ""

#: includes/class-smart-support-ticket.php:222
msgid "reopened ticket"
msgstr ""

#: includes/class-smart-support-ticket.php:191
msgid "closed ticket"
msgstr ""

#. translators: %d is the number of deleted attachments.
#: includes/class-smart-support-ticket-closing.php:136
msgid "%d attachment was deleted automatically when the ticket was closed."
msgid_plural "%d attachments were deleted automatically when the ticket was closed."
msgstr[0] ""
msgstr[1] ""

#: admin/class-smart-support-tickets-list-table.php:737
#: includes/class-smart-support-history-service.php:242
#: includes/class-smart-support-history-service.php:247
msgid "System"
msgstr ""

#. translators: %s is the attachment file name.
#: includes/class-smart-support-database.php:1280
msgid "added attachment \"%s\""
msgstr ""

#: includes/class-smart-support-database.php:914
msgid "deleted ticket"
msgstr ""

#. translators: %s is the attachment file name.
#: includes/class-smart-support-database.php:896
#: includes/class-smart-support-database.php:1351
msgid "deleted attachment \"%s\""
msgstr ""

#: includes/class-smart-support-database.php:881
msgid "deleted reply"
msgstr ""

#: admin/partials/ticket-view.php:282
msgid "Next"
msgstr ""

#: admin/partials/ticket-view.php:277
msgid "Previous"
msgstr ""

#: admin/partials/ticket-view.php:269
msgid "No activity recorded yet."
msgstr ""

#: admin/partials/settings.php:410
msgid "When enabled, all ticket and reply attachments will be permanently removed when a ticket is closed."
msgstr ""

#: admin/partials/settings.php:404 admin/partials/settings.php:408
msgid "Delete attachments when ticket is closed"
msgstr ""

#: admin/partials/settings.php:144 admin/partials/settings.php:374
msgid "Ticket Closing"
msgstr ""

#. Description of the plugin
#: smart-support.php
msgid "Self-Hosted helpdesk & Customer Support ticket system for WordPress with advance ticket management, user roles, and frontend features."
msgstr ""

#. translators: 1: number of days since ticket closed, 2: reopen time limit in
#. days.
#: public/class-smart-support-public.php:3252
msgid "This ticket was closed %1$d days ago. You can only reopen tickets within %2$d days of closing."
msgstr ""

#: includes/class-smart-support-template-tags.php:237
msgid "Agent email address"
msgstr ""

#: includes/class-smart-support-template-tags.php:234
msgid "Agent/support staff name (shows the actual person who sent the reply)"
msgstr ""

#: includes/class-smart-support-template-tags.php:213
msgid "Current ticket status (e.g., Open, Closed, Resolved)"
msgstr ""

#: includes/class-smart-support-template-tags.php:210
msgid "Full ticket message/description"
msgstr ""

#: includes/class-smart-support-template-tags.php:207
msgid "Ticket subject/title"
msgstr ""

#: includes/class-smart-support-template-tags.php:204
msgid "Ticket number (e.g., #12345)"
msgstr ""

#: includes/class-smart-support-license-manager.php:63
msgid "WooCommerce"
msgstr ""

#: admin/partials/settings.php:3352
msgid "Existing users will lose Smart Support-specific permissions after uninstall if this is enabled."
msgstr ""

#: admin/partials/settings.php:3349
msgid "Remove Smart Support roles (Smart Agent, Smart Supervisor) and their custom capabilities from WordPress roles on uninstall."
msgstr ""

#: admin/partials/settings.php:3345
msgid "Remove Roles & Capabilities"
msgstr ""

#: admin/partials/settings.php:3340
msgid "Recommended if you want a completely clean uninstall and do not plan to reinstall Smart Support."
msgstr ""

#: admin/partials/settings.php:3337
msgid "Delete all Smart Support settings, API keys, and other options stored in the WordPress database on uninstall."
msgstr ""

#: admin/partials/settings.php:3333
msgid "Remove Settings & Options"
msgstr ""

#: admin/partials/settings.php:3328
msgid "Warning: This is permanent. All ticket history and related records will be removed from the database."
msgstr ""

#: admin/partials/settings.php:3325
msgid "Delete all Smart Support tickets, replies, departments, products, custom fields, ratings, notifications, and related database tables on uninstall."
msgstr ""

#: admin/partials/settings.php:3321
msgid "Remove Data"
msgstr ""

#: admin/partials/settings.php:3316
msgid "Choose what should happen when Smart Support is uninstalled from Plugins → Installed Plugins → Delete."
msgstr ""

#: admin/partials/settings.php:3313
msgid "Uninstall Behaviour"
msgstr ""

#: admin/partials/settings.php:2760
msgid "System Info"
msgstr ""

#: admin/partials/settings.php:2759 admin/partials/settings.php:3310
msgid "Uninstall"
msgstr ""

#: admin/partials/settings.php:2754
msgid "Performance"
msgstr ""

#: public/class-smart-support-public.php:558
#: public/class-smart-support-public.php:693
msgid "Agents cannot submit tickets from the support page. Please use the admin area."
msgstr ""

#: includes/class-smart-support-ticket.php:119
msgid "This status change is not allowed by the workflow rules."
msgstr ""

#: includes/class-smart-support-status-registry.php:117
msgid "Closed, no further action"
msgstr ""

#: includes/class-smart-support-status-registry.php:107
msgid "Resolved and awaiting confirmation"
msgstr ""

#: includes/class-smart-support-status-registry.php:97
msgid "Awaiting customer response"
msgstr ""

#: includes/class-smart-support-status-registry.php:87
msgid "Temporarily paused"
msgstr ""

#: includes/class-smart-support-status-registry.php:77
msgid "Assigned and in progress"
msgstr ""

#: includes/class-smart-support-status-registry.php:67
msgid "New ticket awaiting assignment"
msgstr ""

#: admin/partials/user-roles.php:199
msgid "View Documentation"
msgstr ""

#: admin/partials/user-roles.php:174
msgid "This capability is not available for Support User (Customer) role"
msgstr ""

#: admin/partials/user-roles.php:119
msgid "Capability"
msgstr ""

#: admin/partials/user-roles.php:80
msgid "Configure capabilities for each user role. Settings can override these capabilities for fine-grained control."
msgstr ""

#: admin/partials/settings.php:550 admin/partials/user-roles.php:65
msgid "Templates"
msgstr ""

#: admin/partials/user-roles.php:61
msgid "Administration"
msgstr ""

#: admin/partials/user-roles.php:57
msgid "Internal Notes"
msgstr ""

#: admin/partials/user-roles.php:53
msgid "Advanced Operations"
msgstr ""

#: admin/partials/user-roles.php:45
msgid "Customer Capabilities"
msgstr ""

#: admin/partials/ticket-view.php:536
msgid "Mark as Resolved"
msgstr ""

#: admin/partials/ticket-view.php:205
msgid "No tickets found."
msgstr ""

#: admin/partials/ticket-view.php:159
msgid "Close sidebar"
msgstr ""

#: admin/partials/ticket-view.php:142
msgid "Filter tickets"
msgstr ""

#: admin/partials/ticket-view.php:139
msgid "All Tickets"
msgstr ""

#: admin/partials/ticket-view.php:132
msgid "Toggle tickets sidebar"
msgstr ""

#: admin/partials/settings.php:268
msgid "When enabled, a sidebar with ticket list will appear on the left side of the ticket view page for quick navigation between tickets."
msgstr ""

#: admin/partials/settings.php:266
msgid "Show tickets sidebar on ticket view page"
msgstr ""

#: admin/partials/settings.php:262
msgid "Enable Tickets Sidebar"
msgstr ""

#: admin/partials/addons.php:681
msgid "CC recipients with notification preferences for better collaboration"
msgstr ""

#: admin/partials/addons.php:680
msgid "Smart ordering and productivity widgets streamline workflow"
msgstr ""

#: admin/partials/addons.php:679
msgid "Advanced reply management with edit, delete, and split capabilities"
msgstr ""

#: admin/partials/addons.php:673
msgid "Enhance agent productivity and workflow efficiency with comprehensive ticket management tools. Edit edit, delete, split ticket replies, print tickets, smart ordering, tasks list, personal notes, & CC recipients."
msgstr ""

#: admin/partials/addons.php:670
#: includes/class-smart-support-license-manager.php:84
msgid "Productivity Suite"
msgstr ""

#: admin/partials/addons.php:651
msgid "Detailed time tracking reports and analytics"
msgstr ""

#: admin/partials/addons.php:650
msgid "Identify productivity gaps and workflow bottlenecks"
msgstr ""

#: admin/partials/addons.php:649
msgid "Support client billing with billable hour tracking"
msgstr ""

#: admin/partials/addons.php:648
msgid "Track time per agent, ticket, or department"
msgstr ""

#: admin/partials/addons.php:642
msgid "Accurately track time spent on support tickets by agents, departments, and clients. Monitor productivity, improve response efficiency, and manage billable support hours with complete transparency and detailed analytics."
msgstr ""

#: admin/partials/addons.php:639
#: includes/class-smart-support-license-manager.php:78
msgid "Time Tracking"
msgstr ""

#: admin/partials/addons.php:620
msgid "Comprehensive SLA analytics and compliance reporting"
msgstr ""

#: admin/partials/addons.php:619
msgid "Proactive breach prevention with email alerts"
msgstr ""

#: admin/partials/addons.php:618
msgid "Real-time SLA countdown timers and status indicators"
msgstr ""

#: admin/partials/addons.php:617
msgid "Meet service commitments consistently"
msgstr ""

#: admin/partials/addons.php:611
msgid "Enforce response and resolution commitments with advanced SLA management. Track time to first response and time to resolution, configure business hours, monitor compliance in real-time, and prevent SLA breaches with proactive alerts."
msgstr ""

#: admin/partials/addons.php:608
#: includes/class-smart-support-license-manager.php:81
msgid "SLA (Service Level Agreement)"
msgstr ""

#: admin/partials/addons.php:560
msgid "Reduce security exposure from email or chat sharing"
msgstr ""

#: admin/partials/addons.php:559
msgid "Automatic cleanup when tickets are resolved"
msgstr ""

#: admin/partials/addons.php:558
msgid "Keep sensitive information contained and organized"
msgstr ""

#: admin/partials/addons.php:552
msgid "Securely exchange sensitive login details inside support tickets without email, chat apps, or risk. Share credentials such as usernames, passwords, URLs, and access notes directly within the ticket system with automatic cleanup when tickets are resolved."
msgstr ""

#: admin/partials/addons.php:549
#: includes/class-smart-support-license-manager.php:75
msgid "Private Credentials"
msgstr ""

#: admin/partials/addons.php:530
msgid "Maintain consistent documentation sharing"
msgstr ""

#: admin/partials/addons.php:529
msgid "Reduce repetitive support answers"
msgstr ""

#: admin/partials/addons.php:528
msgid "Improve first-response time"
msgstr ""

#: admin/partials/addons.php:522
msgid "Instantly insert knowledge base articles into ticket replies and resolve support requests faster. Search, preview, and insert documentation articles from Instant Knowledgebase without leaving the ticket screen."
msgstr ""

#: admin/partials/addons.php:500
msgid "Personalize responses with template tags"
msgstr ""

#: admin/partials/addons.php:499
msgid "Reduce repetitive manual replies"
msgstr ""

#: admin/partials/addons.php:498
msgid "Respond instantly, even outside business hours"
msgstr ""

#: admin/partials/addons.php:492
msgid "Automatically send responses to support tickets based on intelligent rules. Instantly acknowledge new tickets, respond to customer replies, and provide helpful information based on departments, products, keywords, ticket status, and business hours."
msgstr ""

#: admin/partials/addons.php:489
#: includes/class-smart-support-license-manager.php:72
msgid "Auto Responder"
msgstr ""

#: admin/class-smart-support-tickets-list-table.php:1080
msgid "All Categories"
msgstr ""

#. translators: %1$s: Role name, %2$s: Missing capabilities
#: admin/class-smart-support-admin.php:5839
msgid "%1$s role is missing recommended capabilities: %2$s. This may affect functionality."
msgstr ""

#: admin/class-smart-support-admin.php:5632
#: admin/class-smart-support-tickets-list-table.php:281
msgid "You do not have permission to delete tickets."
msgstr ""

#: admin/class-smart-support-admin.php:4980
msgid "Ticket loaded successfully."
msgstr ""

#: admin/class-smart-support-admin.php:4953
msgid "Ticket number is required."
msgstr ""

#: admin/class-smart-support-admin.php:3035
msgid "Could not update status to resolved."
msgstr ""

#. translators: %s is the status label.
#: admin/class-smart-support-admin.php:3032
#: admin/class-smart-support-admin.php:3051
msgid "Status updated to %s."
msgstr ""

#: admin/class-smart-support-admin.php:3019
msgid "Reply sent, but failed to close ticket."
msgstr ""

#: admin/class-smart-support-admin.php:2525
msgid "These are recommendations. You can still use the roles, but some features may not work as expected."
msgstr ""

#: admin/class-smart-support-admin.php:2519
msgid "Role Capability Warning"
msgstr ""

#: admin/class-smart-support-admin.php:2378
msgid "Permission denied. You do not have permission to create tickets."
msgstr ""

#: admin/partials/addons.php:470
msgid "Mobile-optimized and lightweight design"
msgstr ""

#: admin/partials/addons.php:469
msgid "Fully customizable to match your brand"
msgstr ""

#: admin/partials/addons.php:468
msgid "Improve user experience with on-page support"
msgstr ""

#: admin/partials/addons.php:467
msgid "Reduce support tickets with instant search results"
msgstr ""

#: admin/partials/addons.php:461
msgid "Bring instant, on-page support to your visitors with a sleek, customizable floating help button. Users can search your knowledge base, browse support replies, view their tickets, and contact support—all without leaving the page."
msgstr ""

#: admin/partials/addons.php:458
#: includes/class-smart-support-license-manager.php:66
msgid "Widget"
msgstr ""

#: admin/partials/settings.php:400
msgid "If enabled, only tickets waiting for customer response will be auto-closed. Tickets waiting for support response will not be closed."
msgstr ""

#: admin/partials/settings.php:398
msgid "Only close tickets waiting for customer response"
msgstr ""

#: admin/partials/settings.php:394
msgid "Close Only Customer Waiting Tickets"
msgstr ""

#: admin/class-smart-support-admin.php:2675
msgid "Maybe Later"
msgstr ""

#: admin/class-smart-support-admin.php:2672
msgid "Leave a Review"
msgstr ""

#: admin/class-smart-support-admin.php:2658
msgid "Your feedback helps us grow and improve — and it only takes a minute!"
msgstr ""

#: admin/class-smart-support-admin.php:2652
msgid "Rate Smart Support"
msgstr ""

#: admin/class-smart-support-admin.php:2649
msgid "Dismiss"
msgstr ""

#: public/class-smart-support-public.php:3448
msgid "Your account is not approved for support access. Please contact the site administrator for assistance."
msgstr ""

#: public/class-smart-support-public.php:3439
#: public/class-smart-support-public.php:3447
msgid "Account Not Approved"
msgstr ""

#: public/class-smart-support-public.php:3429
msgid "Your account registration was not approved."
msgstr ""

#: public/class-smart-support-public.php:3424
msgid "Your account is currently pending approval. You will be able to submit support tickets once an administrator approves your account. You will receive an email notification when your account is approved."
msgstr ""

#: public/class-smart-support-public.php:3423
msgid "Account Pending Approval"
msgstr ""

#: public/class-smart-support-public.php:2909
msgid "Registration successful! Your account is pending approval. You will receive an email notification once your account is approved."
msgstr ""

#: public/class-smart-support-public.php:2879
msgid "You must agree to the Terms of Service and Privacy Policy to register."
msgstr ""

#: public/class-smart-support-public.php:2284
msgid "Go to Dashboard"
msgstr ""

#: public/class-smart-support-public.php:2278
msgid "Close one of your open tickets from your dashboard"
msgstr ""

#: public/class-smart-support-public.php:2277
msgid "Wait for one of your existing tickets to be closed by support"
msgstr ""

#: public/class-smart-support-public.php:2275
msgid "To create a new ticket, you can either:"
msgstr ""

#. translators: 1: maximum number of open tickets allowed, 2: current number of
#. open tickets.
#: public/class-smart-support-public.php:2270
msgid "You have reached the maximum limit of %1$d open tickets. You currently have %2$d open tickets."
msgstr ""

#: public/class-smart-support-public.php:2260
msgid "Ticket Limit Reached"
msgstr ""

#: public/class-smart-support-public.php:2167
msgid "Your account is pending approval. You will be able to create support tickets once an administrator approves your account."
msgstr ""

#: public/class-smart-support-public.php:1943
msgid "You will be able to create tickets once your account is approved."
msgstr ""

#: public/class-smart-support-public.php:1607
msgid "Privacy Policy"
msgstr ""

#: public/class-smart-support-public.php:1606
msgid "Terms of Service"
msgstr ""

#. translators: 1: Terms of Service link, 2: Privacy Policy link.
#: public/class-smart-support-public.php:1605
msgid "I agree to the %1$s and %2$s"
msgstr ""

#: public/class-smart-support-public.php:993
msgid "Select Priority"
msgstr ""

#: admin/class-smart-support-admin.php:2995
#: public/class-smart-support-public.php:666
msgid "Some attachments could not be uploaded:"
msgstr ""

#. translators: %d is the number of attachments uploaded.
#: admin/class-smart-support-admin.php:2990
#: public/class-smart-support-public.php:652
#: public/class-smart-support-public.php:2723
#: public/class-smart-support-public.php:3315
msgid "%d attachment uploaded."
msgid_plural "%d attachments uploaded."
msgstr[0] ""
msgstr[1] ""

#: public/class-smart-support-public.php:585
#: public/class-smart-support-public.php:711
#: public/class-smart-support-public.php:2176
msgid "Please contact the site administrator for assistance."
msgstr ""

#: public/class-smart-support-public.php:580
#: public/class-smart-support-public.php:706
#: public/class-smart-support-public.php:2171
msgid "Your account was not approved for support access."
msgstr ""

#: public/class-smart-support-public.php:576
#: public/class-smart-support-public.php:702
msgid "Your account is pending approval. You will be able to submit support tickets once an administrator approves your account."
msgstr ""

#. translators: %s is the account pending approval notification.
#: includes/class-smart-support-user-roles.php:414
msgid ""
"Hello %1$s,\n"
"\n"
"Thank you for registering on %2$s!\n"
"\n"
"Your account is currently pending approval. You will receive another email notification once your account is approved and you can start submitting support tickets.\n"
"\n"
"In the meantime, you can login to your account, but you won't be able to submit tickets until approval.\n"
"\n"
"Login URL: %3$s\n"
"\n"
"Thank you for your patience!"
msgstr ""

#. translators: %s is the account pending approval.
#: includes/class-smart-support-user-roles.php:410
msgid "Account registration received - %s"
msgstr ""

#. translators: %s is the new registration approval notification
#: includes/class-smart-support-user-roles.php:392
msgid ""
"A new user has registered and requires approval:\n"
"\n"
"Username: %1$s\n"
"Email: %2$s\n"
"Display Name: %3$s\n"
"Registration Date: %4$s\n"
"\n"
"To approve or reject this user, please visit:\n"
"%5$s\n"
"\n"
"You can also manage all pending users in the Users section of your WordPress admin."
msgstr ""

#: includes/class-smart-support-smtp.php:130
msgid "Valid From Email is required"
msgstr ""

#: includes/class-smart-support-smtp.php:125
msgid "SMTP Password is required when authentication is enabled"
msgstr ""

#: includes/class-smart-support-smtp.php:122
msgid "SMTP Username is required when authentication is enabled"
msgstr ""

#: includes/class-smart-support-smtp.php:117
msgid "Valid SMTP Port is required"
msgstr ""

#: includes/class-smart-support-smtp.php:113
msgid "SMTP Host is required"
msgstr ""

#: admin/partials/user-roles.php:34
msgid "Manage ticket templates"
msgstr ""

#: admin/partials/user-roles.php:33
msgid "Manage plugin settings"
msgstr ""

#: admin/partials/user-roles.php:31
msgid "View support analytics and reports"
msgstr ""

#: admin/partials/user-roles.php:30
msgid "Manage support products"
msgstr ""

#: admin/partials/user-roles.php:29
msgid "Manage support departments"
msgstr ""

#: admin/class-smart-support-admin.php:5932 admin/partials/user-roles.php:28
msgid "Create new tickets on behalf of users"
msgstr ""

#: admin/partials/user-roles.php:27
msgid "Manage all aspects of tickets"
msgstr ""

#: admin/partials/user-roles.php:26
msgid "Add internal notes to tickets"
msgstr ""

#: admin/partials/user-roles.php:25
msgid "View internal notes on tickets"
msgstr ""

#: admin/partials/user-roles.php:24
msgid "Delete tickets permanently"
msgstr ""

#: admin/partials/ticket-view.php:540
msgid "Reply and Close"
msgstr ""

#: admin/partials/settings.php:2598
msgid "Select the page containing your Privacy Policy."
msgstr ""

#: admin/partials/settings.php:2594
msgid "Select Privacy Policy Page"
msgstr ""

#: admin/partials/settings.php:2587
msgid "Privacy Policy Page"
msgstr ""

#: admin/partials/settings.php:2583
msgid "Select the page containing your Terms of Service."
msgstr ""

#: admin/partials/settings.php:2579
msgid "Select Terms Page"
msgstr ""

#: admin/partials/settings.php:2572
msgid "Terms Page"
msgstr ""

#: admin/partials/settings.php:2568
msgid "When enabled, users must agree to Terms and Privacy Policy during registration."
msgstr ""

#: admin/partials/settings.php:2565
msgid "Make Terms and Privacy Policy acceptance required"
msgstr ""

#: admin/partials/settings.php:2561
msgid "Enable Terms and Privacy Policy checkbox on registration"
msgstr ""

#: admin/partials/settings.php:2556
msgid "Terms and Privacy Policy"
msgstr ""

#: admin/partials/settings.php:2338
msgid "Timeout for SMTP connection (5-300 seconds)"
msgstr ""

#: admin/partials/settings.php:2334
msgid "Connection Timeout"
msgstr ""

#: admin/partials/settings.php:2329
msgid "Keep SMTP connection alive"
msgstr ""

#: admin/partials/settings.php:2325
msgid "Verify SSL certificate"
msgstr ""

#: admin/partials/settings.php:2321
msgid "Enable SMTP debugging"
msgstr ""

#: admin/partials/settings.php:2317
msgid "Advanced Settings"
msgstr ""

#: admin/partials/settings.php:2313
msgid "Email address to appear in the \"From\" field (optional, uses email settings if empty)"
msgstr ""

#: admin/partials/settings.php:2310
msgid "From Email (SMTP)"
msgstr ""

#: admin/partials/settings.php:2306
msgid "Name to appear in the \"From\" field (optional, uses email settings if empty)"
msgstr ""

#: admin/partials/settings.php:2303
msgid "From Name (SMTP)"
msgstr ""

#: admin/partials/settings.php:2299
msgid "Your SMTP password or app-specific password"
msgstr ""

#: admin/partials/settings.php:2296
msgid "SMTP Password"
msgstr ""

#: admin/partials/settings.php:2292
msgid "Your SMTP username (usually your email address)"
msgstr ""

#: admin/partials/settings.php:2289
msgid "SMTP Username"
msgstr ""

#: admin/partials/settings.php:2285
msgid "Enable if your SMTP server requires username/password authentication"
msgstr ""

#: admin/partials/settings.php:2283
msgid "Use SMTP authentication"
msgstr ""

#: admin/partials/settings.php:2279
msgid "Authentication"
msgstr ""

#: admin/partials/settings.php:2275
msgid "Encryption method for SMTP connection"
msgstr ""

#: admin/partials/settings.php:2273
msgid "SSL"
msgstr ""

#: admin/partials/settings.php:2272
msgid "TLS"
msgstr ""

#: admin/partials/settings.php:2268
msgid "Encryption"
msgstr ""

#: admin/partials/settings.php:2264
msgid "SMTP server port (usually 587 for TLS, 465 for SSL)"
msgstr ""

#: admin/partials/settings.php:2261
msgid "SMTP Port"
msgstr ""

#: admin/partials/settings.php:2257
msgid "SMTP server hostname (e.g., smtp.gmail.com)"
msgstr ""

#: admin/partials/settings.php:2254
msgid "SMTP Host"
msgstr ""

#: admin/partials/settings.php:2250
msgid "Select your email provider for pre-configured settings, or choose Custom for manual configuration."
msgstr ""

#: admin/partials/settings.php:2248
msgid "Amazon SES"
msgstr ""

#: admin/partials/settings.php:2247
msgid "Mailgun"
msgstr ""

#: admin/partials/settings.php:2246
msgid "SendGrid"
msgstr ""

#: admin/partials/settings.php:2245
msgid "Yahoo Mail"
msgstr ""

#: admin/partials/settings.php:2244
msgid "Outlook/Hotmail"
msgstr ""

#: admin/partials/settings.php:2243
msgid "Gmail"
msgstr ""

#: admin/partials/settings.php:2242
msgid "Custom SMTP Server"
msgstr ""

#: admin/partials/settings.php:2239
msgid "SMTP Provider"
msgstr ""

#: admin/partials/settings.php:2231
msgid "When enabled, all emails will be sent through the configured SMTP server instead of WordPress default mail."
msgstr ""

#: admin/partials/settings.php:2229
msgid "Use SMTP for sending emails"
msgstr ""

#: admin/partials/settings.php:2225
msgid "Enable SMTP"
msgstr ""

#: admin/partials/settings.php:2214
msgid "Configure SMTP settings for more reliable email delivery. This overrides WordPress default mail settings."
msgstr ""

#: admin/partials/settings.php:2212
msgid "SMTP Configuration"
msgstr ""

#: admin/partials/settings.php:1480 admin/partials/settings.php:2065
msgid "Search template tags..."
msgstr ""

#: admin/partials/settings.php:1376
msgid "Edit Internal Note Template"
msgstr ""

#: admin/partials/settings.php:1299
msgid "Edit Ticket Reopened Template"
msgstr ""

#: admin/partials/settings.php:1222
msgid "Edit Ticket Closed Template"
msgstr ""

#: admin/partials/settings.php:1145
msgid "Edit Ticket Assigned Template"
msgstr ""

#: admin/partials/settings.php:1068
msgid "Edit Ticket Received Template"
msgstr ""

#: admin/partials/settings.php:991
msgid "Edit Ticket Reply Agent Template"
msgstr ""

#: admin/partials/settings.php:901
msgid "Edit Ticket Reply User Template"
msgstr ""

#: admin/partials/settings.php:808
msgid "Edit New Ticket Template"
msgstr ""

#: admin/partials/settings.php:636 admin/partials/settings.php:656
#: admin/partials/settings.php:676 admin/partials/settings.php:696
#: admin/partials/settings.php:716 admin/partials/settings.php:736
#: admin/partials/settings.php:756 admin/partials/settings.php:776
msgid "Disabled"
msgstr ""

#: admin/partials/settings.php:636 admin/partials/settings.php:656
#: admin/partials/settings.php:676 admin/partials/settings.php:696
#: admin/partials/settings.php:716 admin/partials/settings.php:736
#: admin/partials/settings.php:756 admin/partials/settings.php:776
msgid "Enabled"
msgstr ""

#: admin/partials/settings.php:621
msgid "Click \"Enable All Email Templates\" to enable all templates with default settings. Click \"Available Template Tags\" to see all available template tags."
msgstr ""

#: admin/partials/settings.php:615
msgid "Enable All Email Templates"
msgstr ""

#: admin/partials/settings.php:609
msgid "Manage your email templates. Click Edit to configure each template. Use template tags like {ticket_id}, {customer_name}, {site_name}."
msgstr ""

#: admin/partials/addons.php:410
msgid "Maintain ticket history with email-based tracking"
msgstr ""

#: admin/partials/addons.php:409
msgid "Capture support requests from anonymous visitors"
msgstr ""

#: admin/partials/addons.php:408
msgid "Increase customer satisfaction with instant ticket creation"
msgstr ""

#: admin/partials/addons.php:407
msgid "Remove barriers to support access"
msgstr ""

#: admin/partials/addons.php:401
msgid "Enable non-registered users to create and manage support tickets without requiring an account. Perfect for providing support to customers who prefer not to register or need immediate assistance."
msgstr ""

#: admin/partials/addons.php:398
#: includes/class-smart-support-license-manager.php:48
msgid "Guest Support"
msgstr ""

#: admin/class-smart-support-tickets-list-table.php:958
msgid "View this ticket"
msgstr ""

#: admin/class-smart-support-tickets-list-table.php:876
#: admin/class-smart-support-tickets-list-table.php:947
msgid "Delete this ticket permanently"
msgstr ""

#: admin/class-smart-support-tickets-list-table.php:918
msgid "Reopen this ticket"
msgstr ""

#: admin/class-smart-support-tickets-list-table.php:905
msgid "Close this ticket"
msgstr ""

#: admin/class-smart-support-tickets-list-table.php:890
msgid "Edit this ticket"
msgstr ""

#: admin/class-smart-support-admin.php:6355
msgid "Error enabling email templates: "
msgstr ""

#: admin/class-smart-support-admin.php:6352
msgid "Failed to enable email templates."
msgstr ""

#: admin/class-smart-support-admin.php:6348
msgid "Email templates enabled successfully! All templates are now active and configured."
msgstr ""

#: admin/class-smart-support-admin.php:5664
msgid "Failed to delete ticket."
msgstr ""

#: admin/class-smart-support-admin.php:5661
msgid "Ticket deleted successfully."
msgstr ""

#: admin/class-smart-support-admin.php:4795
msgid "Failed to save template"
msgstr ""

#: admin/class-smart-support-admin.php:4793
msgid "Template saved successfully"
msgstr ""

#: admin/class-smart-support-admin.php:4735
msgid "Missing template type"
msgstr ""

#: admin/class-smart-support-admin.php:4398
msgid "Rejected"
msgstr ""

#: admin/class-smart-support-admin.php:4397
msgid "Pending"
msgstr ""

#: admin/class-smart-support-admin.php:4394
msgid "All Approval Statuses"
msgstr ""

#: public/class-smart-support-public.php:129
#: public/class-smart-support-public.php:756
msgid "You have reached the maximum number of open tickets allowed."
msgstr ""

#: admin/partials/settings.php:2513
msgid "When enabled, users must be registered and logged in to submit support tickets."
msgstr ""

#: admin/partials/addons.php:350
msgid "Integrate with WooCommerce Subscriptions and Memberships"
msgstr ""

#: admin/partials/addons.php:349
msgid "Track support costs vs. revenue per product"
msgstr ""

#: admin/partials/addons.php:348
msgid "Streamline support with order and product context"
msgstr ""

#: admin/partials/addons.php:347
msgid "Provide support only to paying customers"
msgstr ""

#: admin/partials/addons.php:341
msgid "Seamlessly integrate Smart Support with your WooCommerce store. Provide purchase-based support, link orders to tickets, and manage customer support with advanced e-commerce features."
msgstr ""

#: admin/partials/addons.php:338
msgid "WooCommerce Integration"
msgstr ""

#: admin/partials/addons.php:231
msgid "Open Importer"
msgstr ""

#: admin/partials/addons.php:223
msgid "No data loss during system transitions"
msgstr ""

#: admin/partials/addons.php:222
msgid "Preserve ticket history and user data"
msgstr ""

#: admin/partials/addons.php:221
msgid "Seamless migration from any ticketing system"
msgstr ""

#: admin/partials/addons.php:215
msgid "Import tickets from other ticketing systems into Smart Support. Seamlessly migrate from Zendesk, Awesome Support, Fluent Support, SupportCandy, Heroic Inbox, and KB Support with smart field mapping and user management."
msgstr ""

#: admin/partials/addons.php:212
msgid "Importer"
msgstr ""

#: admin/partials/addons.php:206
msgid "FREE"
msgstr ""

#. translators: 1: user display name, 2: site name, 3: login URL, 4: site name.
#: public/class-smart-support-public.php:3060
msgid ""
"Hello %1$s,\n"
"\n"
"Welcome to the %2$s Support Portal!\n"
"\n"
"Your account has been successfully created. You can now:\n"
"- Submit support tickets\n"
"- Track your ticket status\n"
"- Communicate with our support team\n"
"\n"
"Login to your account: %3$s\n"
"\n"
"If you have any questions, please don't hesitate to contact us.\n"
"\n"
"Best regards,\n"
"%4$s Support Team"
msgstr ""

#: public/class-smart-support-public.php:2468
msgid "Activity:"
msgstr ""

#: public/class-smart-support-public.php:1192
msgid "Powered by"
msgstr ""

#: includes/class-smart-support-ticket.php:1319
msgid "There has been a reply to your support ticket:"
msgstr ""

#: includes/class-smart-support-ticket.php:1207
#: includes/class-smart-support-ticket.php:1323
msgid "View ticket"
msgstr ""

#: includes/class-smart-support-ticket.php:1205
#: includes/class-smart-support-ticket.php:1321
msgid "Subject:"
msgstr ""

#: admin/partials/ticket-edit.php:220
#: includes/class-smart-support-ticket.php:1204
#: includes/class-smart-support-ticket.php:1320
msgid "Ticket:"
msgstr ""

#: includes/class-smart-support-ticket.php:1203
msgid "A user has replied to a support ticket:"
msgstr ""

#. translators: %s is the ticket number.
#: includes/class-smart-support-ticket.php:1201
msgid "User Reply - Ticket #%s"
msgstr ""

#: includes/class-smart-support-template-tags.php:243
msgid "Relative created time (e.g., 2 hours ago)"
msgstr ""

#: includes/class-smart-support-template-tags.php:240
msgid "Department name (alias of ticket_department)"
msgstr ""

#. translators: %d is the number of days until expiration.
#: includes/class-smart-support-license-manager.php:668
#: includes/class-smart-support-license-manager.php:675
#: includes/class-smart-support-license-manager.php:682
msgid "Expires in %d days"
msgstr ""

#: includes/class-smart-support-license-manager.php:661
msgid "Expired"
msgstr ""

#: includes/class-smart-support-license-manager.php:642
msgid "Never Expires"
msgstr ""

#. translators: 1: product name, 2: number of days, 3: "day" or "days", 4:
#. renewal URL.
#: includes/class-smart-support-license-manager.php:570
msgid "Your license for <strong>%1$s</strong> will expire in <strong>%2$d %3$s</strong>. Please <a href=\"%4$s\" class=\"button button-primary button-small\">Renew License</a> to continue using this extension."
msgstr ""

#: includes/class-smart-support-license-manager.php:566
msgid "License Expiring Soon"
msgstr ""

#: includes/class-smart-support-license-manager.php:504
msgid "License action failed."
msgstr ""

#: includes/class-smart-support-license-manager.php:481
msgid "Invalid or empty response from license server."
msgstr ""

#: includes/class-smart-support-license-manager.php:288
msgid "No license key provided."
msgstr ""

#: includes/class-smart-support-license-manager.php:281
msgid "Unknown extension for license diagnosis."
msgstr ""

#: includes/class-smart-support-license-manager.php:226
msgid "Unknown extension for license deactivation."
msgstr ""

#: includes/class-smart-support-license-manager.php:212
#: includes/class-smart-support-license-manager.php:232
msgid "No license key saved."
msgstr ""

#: includes/class-smart-support-license-manager.php:206
msgid "Unknown extension for license validation."
msgstr ""

#: includes/class-smart-support-license-manager.php:192
msgid "Unknown extension for license activation."
msgstr ""

#: includes/class-smart-support-email-manager.php:508
msgid "Internal Note - Ticket #{ticket_id}"
msgstr ""

#: includes/class-smart-support-email-manager.php:507
msgid "Ticket Reopened - #{ticket_id}"
msgstr ""

#: includes/class-smart-support-email-manager.php:506
msgid "Ticket Closed - #{ticket_id}"
msgstr ""

#: includes/class-smart-support-email-manager.php:505
msgid "Ticket Assigned - #{ticket_id}"
msgstr ""

#: includes/class-smart-support-email-manager.php:504
msgid "Ticket Received - #{ticket_id}"
msgstr ""

#: includes/class-smart-support-email-manager.php:503
msgid "Re: [{site_name}] Support Ticket #{ticket_id}"
msgstr ""

#: includes/class-smart-support-email-manager.php:502
msgid "User Reply - Ticket #{ticket_id}"
msgstr ""

#: includes/class-smart-support-email-manager.php:501
msgid "[{site_name}] New Support Ticket #{ticket_id}"
msgstr ""

#: admin/partials/tickets-list.php:204
msgid "activity: waiting for response"
msgstr ""

#: admin/partials/tickets-list.php:167
msgid "Screen options updated successfully."
msgstr ""

#. translators: 1: number of tickets, 2: action label
#. (closed/reopened/deleted/assigned).
#: admin/partials/tickets-list.php:155
msgid "%1$d ticket %2$s successfully."
msgid_plural "%1$d tickets %2$s successfully."
msgstr[0] ""
msgstr[1] ""

#: admin/partials/tickets-list.php:149
msgid "assigned"
msgstr ""

#: admin/partials/tickets-list.php:148
msgid "deleted"
msgstr ""

#: admin/partials/tickets-list.php:145
msgid "reopened"
msgstr ""

#: admin/partials/tickets-list.php:144
msgid "closed"
msgstr ""

#: admin/partials/tickets-list.php:74
msgid "Mark as Read"
msgstr ""

#: admin/partials/tickets-list.php:63
msgid "replied to ticket"
msgstr ""

#: admin/partials/tickets-list.php:62
msgid "Unknown User"
msgstr ""

#: admin/partials/tickets-list.php:49
msgid "Mark All as Read"
msgstr ""

#: admin/partials/tickets-list.php:47
msgid "New Ticket Replies"
msgstr ""

#: admin/partials/ticket-view.php:1024 admin/partials/ticket-view.php:1058
msgid "Add Internal Note"
msgstr ""

#: admin/partials/ticket-edit.php:201
msgid "Original Message"
msgstr ""

#: admin/class-smart-support-tickets-list-table.php:959
msgid "View"
msgstr ""

#: admin/partials/ticket-edit.php:44
msgid "Edit Ticket"
msgstr ""

#: admin/partials/support.php:135
msgid "Premium users get faster response times"
msgstr ""

#: admin/partials/support.php:135
msgid "Response Time:"
msgstr ""

#: admin/partials/support.php:134
msgid "Limited Support (Business Hours)"
msgstr ""

#: admin/partials/support.php:134
msgid "Free Users:"
msgstr ""

#: admin/partials/support.php:133
msgid "24/7 Priority Support"
msgstr ""

#: admin/partials/support.php:133
msgid "Premium Users:"
msgstr ""

#: admin/partials/support.php:131
msgid "Support Hours"
msgstr ""

#: admin/partials/support.php:121
msgid "Developer:"
msgstr ""

#: admin/partials/support.php:118
msgid "Email:"
msgstr ""

#: admin/partials/support.php:117
msgid "For urgent matters or specific inquiries, you can also reach us directly:"
msgstr ""

#: admin/partials/support.php:116
msgid "Direct Contact"
msgstr ""

#: admin/partials/support.php:101
msgid "Leave a 5-Star Review"
msgstr ""

#: admin/partials/support.php:98
msgid "Show your appreciation"
msgstr ""

#: admin/partials/support.php:97
msgid "Help other users"
msgstr ""

#: admin/partials/support.php:96
msgid "Support our team"
msgstr ""

#: admin/partials/support.php:94
msgid "Love our plugin? Help us grow by leaving a 5-star review and support our development team!"
msgstr ""

#: admin/partials/support.php:93
msgid "Rate Us 5 Stars"
msgstr ""

#: admin/partials/support.php:81
msgid "Visit WordPress Forum"
msgstr ""

#: admin/partials/support.php:78
msgid "Free forum access"
msgstr ""

#: admin/partials/support.php:77
msgid "User experiences"
msgstr ""

#: admin/partials/support.php:76
msgid "Community support"
msgstr ""

#: admin/partials/support.php:74
msgid "Join our active WordPress community to interact with other users and get valuable insights."
msgstr ""

#: admin/partials/support.php:73
msgid "WordPress Forum"
msgstr ""

#: admin/partials/support.php:62
msgid "Browse Documentation"
msgstr ""

#: admin/partials/support.php:59
msgid "API documentation"
msgstr ""

#: admin/partials/support.php:58
msgid "Troubleshooting guides"
msgstr ""

#: admin/partials/support.php:57
msgid "Step-by-step tutorials"
msgstr ""

#: admin/partials/support.php:55
msgid "Explore our comprehensive documentation with guides, tutorials, and troubleshooting articles."
msgstr ""

#: admin/partials/support.php:43
msgid "Open New Ticket"
msgstr ""

#: admin/partials/support.php:40
msgid "Get expert assistance"
msgstr ""

#: admin/partials/support.php:39
msgid "Track ticket progress"
msgstr ""

#: admin/partials/support.php:38
msgid "Submit support requests"
msgstr ""

#: admin/partials/support.php:36
msgid "Submit a support ticket and get help from our dedicated support team."
msgstr ""

#: admin/partials/support.php:35
msgid "Open a Ticket"
msgstr ""

#: admin/partials/support.php:22
msgid "Our dedicated support team is here to assist you 24/7. Choose the support option that works best for you!"
msgstr ""

#: admin/partials/support.php:19
msgid "Smart Support - Get Help & Support"
msgstr ""

#: admin/partials/settings.php:2737
msgid "Controls which tickets agents can see in both admin and frontend dashboards."
msgstr ""

#: admin/partials/settings.php:2734
msgid "Agent see all tickets"
msgstr ""

#: admin/partials/settings.php:2730
msgid "Agent see tickets from their department + assigned to them"
msgstr ""

#: admin/partials/settings.php:2726
msgid "Agent see their own tickets (assigned to them)"
msgstr ""

#: admin/partials/settings.php:2721
msgid "Agent Ticket Visibility"
msgstr ""

#: admin/partials/settings.php:367
msgid "When enabled, a pulsing clock icon will appear next to ticket titles when customers reply, helping agents identify tickets that need attention."
msgstr ""

#: admin/partials/settings.php:365
msgid "Display waiting icon next to ticket titles when users reply"
msgstr ""

#: admin/partials/settings.php:361
msgid "Show Waiting Icon"
msgstr ""

#: admin/partials/settings.php:357
msgid "When enabled, the Smart Support menu will show a badge with the count of open tickets (e.g., \"Smart Support (5)\")."
msgstr ""

#: admin/partials/settings.php:355
msgid "Display the number of open tickets in the Smart Support menu"
msgstr ""

#: admin/partials/settings.php:351
msgid "Show Open Ticket Count in Menu"
msgstr ""

#: admin/partials/settings.php:347
msgid "When enabled, agents will see notifications on the dashboard when customers reply to tickets. Notifications are automatically cleared when agents reply to tickets."
msgstr ""

#: admin/partials/settings.php:345
msgid "Show notifications to agents when users reply to tickets"
msgstr ""

#: admin/partials/settings.php:341
msgid "Enable Ticket Reply Notifications"
msgstr ""

#: admin/partials/settings.php:338
msgid "Notification System"
msgstr ""

#: admin/partials/settings.php:2186
msgid "Reset this template to default content?"
msgstr ""

#: admin/partials/settings.php:2049
msgid "Email Preview"
msgstr ""

#: admin/partials/settings.php:1598 admin/partials/settings.php:1663
#: admin/partials/settings.php:1728 admin/partials/settings.php:1793
#: admin/partials/settings.php:1871 admin/partials/settings.php:1949
#: admin/partials/settings.php:2027 admin/partials/settings.php:2480
#: admin/partials/settings.php:2916
msgid "Reset to Default"
msgstr ""

#: admin/partials/settings.php:851 admin/partials/settings.php:942
#: admin/partials/settings.php:1019 admin/partials/settings.php:1096
#: admin/partials/settings.php:1173 admin/partials/settings.php:1250
#: admin/partials/settings.php:1327 admin/partials/settings.php:1417
#: admin/partials/settings.php:1568 admin/partials/settings.php:1633
#: admin/partials/settings.php:1698 admin/partials/settings.php:1763
#: admin/partials/settings.php:1841 admin/partials/settings.php:1919
#: admin/partials/settings.php:1997
msgid "CC"
msgstr ""

#: admin/partials/settings.php:847
msgid "Optional Reply-To address. Leave empty to use the default support address."
msgstr ""

#: admin/partials/settings.php:844 admin/partials/settings.php:936
#: admin/partials/settings.php:1013 admin/partials/settings.php:1090
#: admin/partials/settings.php:1167 admin/partials/settings.php:1244
#: admin/partials/settings.php:1321 admin/partials/settings.php:1411
#: admin/partials/settings.php:1562 admin/partials/settings.php:1627
#: admin/partials/settings.php:1692 admin/partials/settings.php:1757
#: admin/partials/settings.php:1835 admin/partials/settings.php:1913
#: admin/partials/settings.php:1991
msgid "Reply-To"
msgstr ""

#: admin/partials/settings.php:248
msgid "Choose how ticket numbers are generated. Sequential is more organized, Hash-based is more secure."
msgstr ""

#: admin/partials/settings.php:246
msgid "Hash-based (e.g., #121, #456, #789)"
msgstr ""

#: admin/partials/settings.php:242
msgid "Sequential Numbers (e.g., 2501001, 2501002)"
msgstr ""

#: admin/partials/settings.php:238
msgid "Ticket Number Format"
msgstr ""

#: admin/partials/licenses.php:132
msgid "Deactivate"
msgstr ""

#: admin/partials/licenses.php:127
msgid "Validate"
msgstr ""

#: admin/partials/licenses.php:110
msgid "Activate"
msgstr ""

#: admin/partials/licenses.php:109
msgid "Enter license key"
msgstr ""

#: admin/partials/licenses.php:82
msgid "Expires"
msgstr ""

#: admin/partials/licenses.php:81
msgid "License Key"
msgstr ""

#: admin/partials/licenses.php:80
msgid "Extension"
msgstr ""

#: admin/partials/licenses.php:75
msgid "Activate, validate, or deactivate licenses for Smart Support extensions."
msgstr ""

#: admin/partials/licenses.php:74
msgid "Smart Support Licenses"
msgstr ""

#: admin/partials/analytics.php:291
msgid "No department data available."
msgstr ""

#: admin/partials/analytics.php:241
msgid "Trends & Distribution"
msgstr ""

#: admin/partials/addons.php:741
msgid "Contact Sales"
msgstr ""

#: admin/partials/addons.php:733
msgid "View All Add-ons"
msgstr ""

#: admin/partials/addons.php:729
msgid "Choose the add-ons that best fit your workflow and start improving your support efficiency today."
msgstr ""

#: admin/partials/addons.php:728
msgid "Ready to Supercharge Your Support System?"
msgstr ""

#: admin/partials/addons.php:290
msgid "Perfect for remote teams and client portals"
msgstr ""

#: admin/partials/addons.php:289
msgid "Professional interface that matches your brand"
msgstr ""

#: admin/partials/addons.php:288
msgid "Keep agents focused on support, not admin tasks"
msgstr ""

#: admin/partials/addons.php:282
msgid "Give your support agents a complete, professional frontend dashboard. Agents can manage all tickets without accessing the WordPress admin area, perfect for remote teams and client portals."
msgstr ""

#: admin/partials/addons.php:279
#: includes/class-smart-support-license-manager.php:60
msgid "Front-end Support"
msgstr ""

#: admin/partials/addons.php:260
msgid "Streamline email-based support workflows"
msgstr ""

#: admin/partials/addons.php:259
msgid "Never lose customer emails or conversations"
msgstr ""

#: admin/partials/addons.php:258
msgid "Unified communication platform"
msgstr ""

#: admin/partials/addons.php:252
msgid "Seamlessly integrate email communication with your support system. Convert emails to tickets, reply via email, and maintain a complete conversation history."
msgstr ""

#: admin/partials/addons.php:249
#: includes/class-smart-support-license-manager.php:39
msgid "Email Bridge"
msgstr ""

#: admin/partials/addons.php:161
msgid "Improve agent productivity and efficiency"
msgstr ""

#: admin/partials/addons.php:160
msgid "Ensure consistent communication quality"
msgstr ""

#: admin/partials/addons.php:159
msgid "Reduce response times significantly"
msgstr ""

#: admin/partials/addons.php:153
msgid "Enable your team to create and use predefined responses for common issues. With one click, agents can insert professional replies into tickets, reducing response times and ensuring consistent communication."
msgstr ""

#: admin/partials/addons.php:150
#: includes/class-smart-support-license-manager.php:42
msgid "Canned Replies"
msgstr ""

#: admin/partials/addons.php:131
msgid "Maintain consistency across your support system"
msgstr ""

#: admin/partials/addons.php:130
msgid "Build workflows that match your processes"
msgstr ""

#: admin/partials/addons.php:129
msgid "Track tickets with meaningful, customized statuses"
msgstr ""

#: admin/partials/addons.php:123
msgid "Create and manage unlimited custom ticket statuses with colors, icons, and workflow rules. Streamline your support process and keep agents and customers on the same page."
msgstr ""

#: admin/partials/addons.php:120
#: includes/class-smart-support-license-manager.php:51
msgid "Custom Status"
msgstr ""

#: admin/partials/addons.php:72
msgid "Improve ticket management with richer user data"
msgstr ""

#: admin/partials/addons.php:71
msgid "Customize workflows by department or company"
msgstr ""

#: admin/partials/addons.php:70
msgid "Collect exact details needed at signup"
msgstr ""

#: admin/partials/addons.php:64
msgid "Add unlimited custom fields to your registration forms. Collect the exact user details you need with validation, templates, and seamless profile integration."
msgstr ""

#: admin/partials/addons.php:61
#: includes/class-smart-support-license-manager.php:54
msgid "Registration Fields"
msgstr ""

#: admin/partials/addons.php:49 admin/partials/addons.php:79
#: admin/partials/addons.php:108 admin/partials/addons.php:138
#: admin/partials/addons.php:168 admin/partials/addons.php:197
#: admin/partials/addons.php:236 admin/partials/addons.php:267
#: admin/partials/addons.php:297 admin/partials/addons.php:326
#: admin/partials/addons.php:357 admin/partials/addons.php:386
#: admin/partials/addons.php:417 admin/partials/addons.php:446
#: admin/partials/addons.php:477 admin/partials/addons.php:507
#: admin/partials/addons.php:537 admin/partials/addons.php:567
#: admin/partials/addons.php:596 admin/partials/addons.php:627
#: admin/partials/addons.php:658 admin/partials/addons.php:688
#: admin/partials/addons.php:717
msgid "Get Now"
msgstr ""

#: admin/partials/addons.php:42
msgid "Reduce repetitive typing and maintain consistency"
msgstr ""

#: admin/partials/addons.php:41
msgid "Ensure tickets meet quality standards"
msgstr ""

#: admin/partials/addons.php:40
msgid "Faster ticket creation with consistent structure"
msgstr ""

#: admin/partials/addons.php:38 admin/partials/addons.php:68
#: admin/partials/addons.php:97 admin/partials/addons.php:127
#: admin/partials/addons.php:157 admin/partials/addons.php:186
#: admin/partials/addons.php:219 admin/partials/addons.php:256
#: admin/partials/addons.php:286 admin/partials/addons.php:315
#: admin/partials/addons.php:345 admin/partials/addons.php:375
#: admin/partials/addons.php:405 admin/partials/addons.php:435
#: admin/partials/addons.php:465 admin/partials/addons.php:496
#: admin/partials/addons.php:526 admin/partials/addons.php:556
#: admin/partials/addons.php:585 admin/partials/addons.php:615
#: admin/partials/addons.php:646 admin/partials/addons.php:677
#: admin/partials/addons.php:706
msgid "Benefits:"
msgstr ""

#: admin/partials/addons.php:34
msgid "Speed up ticket creation with reusable templates. Auto-fill subjects and messages, control editing permissions, and keep support requests consistent."
msgstr ""

#: admin/partials/addons.php:31
#: includes/class-smart-support-license-manager.php:57
msgid "Ticket Templates"
msgstr ""

#: admin/partials/addons.php:19
msgid "Extend your support system with powerful add-ons designed to streamline your workflow"
msgstr ""

#: admin/partials/addons.php:17
msgid "Smart Support Add-ons"
msgstr ""

#: admin/class-smart-support-tickets-list-table.php:1118
#: public/class-smart-support-public.php:1884
msgid "All Activity"
msgstr ""

#: admin/class-smart-support-tickets-list-table.php:819
msgid "Last reply by"
msgstr ""

#: admin/class-smart-support-admin.php:4692
#: admin/class-smart-support-admin.php:4842
#: admin/class-smart-support-tickets-list-table.php:792
#: admin/partials/tickets-list.php:69
#: includes/class-smart-support-template-tags.php:57
msgid "ago"
msgstr ""

#: admin/class-smart-support-tickets-list-table.php:773
#: admin/class-smart-support-tickets-list-table.php:778
#: admin/class-smart-support-tickets-list-table.php:1119
#: public/class-smart-support-public.php:1885
#: public/class-smart-support-public.php:1998
#: public/class-smart-support-public.php:2003
#: public/class-smart-support-public.php:2385
msgid "Waiting for Support"
msgstr ""

#: admin/class-smart-support-tickets-list-table.php:770
#: admin/class-smart-support-tickets-list-table.php:1120
#: includes/class-smart-support-status-registry.php:96
#: public/class-smart-support-public.php:1886
#: public/class-smart-support-public.php:1995
#: public/class-smart-support-public.php:2382
msgid "Waiting for Customer"
msgstr ""

#. translators: %s is the number of replies.
#: admin/class-smart-support-tickets-list-table.php:755
msgid "%s Reply"
msgid_plural "%s Replies"
msgstr[0] ""
msgstr[1] ""

#: admin/class-smart-support-tickets-list-table.php:565
msgid "Waiting for agent response"
msgstr ""

#: admin/class-smart-support-admin.php:6169
msgid "Smart Support: Failed to create agent departments table. Please check database permissions."
msgstr ""

#: admin/class-smart-support-admin.php:6162
msgid "Smart Support: Agent departments table created successfully."
msgstr ""

#: admin/class-smart-support-admin.php:6088
msgid "Select the departments this agent can access. Leave empty to allow access to all departments."
msgstr ""

#: admin/class-smart-support-admin.php:6066
#: admin/class-smart-support-admin.php:6070
msgid "Assigned Departments"
msgstr ""

#: admin/class-smart-support-admin.php:6063
msgid "Smart Support Department Assignment"
msgstr ""

#: admin/class-smart-support-admin.php:6035
msgid "Screen options saved successfully."
msgstr ""

#: admin/class-smart-support-admin.php:5875
msgid "Create Tickets"
msgstr ""

#: admin/class-smart-support-admin.php:5521
msgid "Failed to mark notifications as read."
msgstr ""

#: admin/class-smart-support-admin.php:5519
msgid "Notifications marked as read."
msgstr ""

#. translators: 1: number of tickets assigned successfully, 2: number of
#. tickets that failed to assign.
#: admin/class-smart-support-admin.php:5492
msgid "Successfully assigned %1$d tickets. Failed to assign %2$d tickets."
msgstr ""

#: admin/class-smart-support-admin.php:5469
msgid "No agent selected."
msgstr ""

#: admin/class-smart-support-admin.php:5312
#: admin/class-smart-support-admin.php:5367
#: admin/class-smart-support-admin.php:5465
msgid "No tickets selected."
msgstr ""

#: admin/class-smart-support-admin.php:4696
#: admin/class-smart-support-admin.php:4846
msgid "Agent Smith"
msgstr ""

#: admin/class-smart-support-admin.php:4693
#: admin/class-smart-support-admin.php:4843
msgid "John Doe"
msgstr ""

#: admin/class-smart-support-admin.php:4691
#: admin/class-smart-support-admin.php:4841
msgid "Sample reply text..."
msgstr ""

#: admin/class-smart-support-admin.php:4689
#: admin/class-smart-support-admin.php:4698
#: admin/class-smart-support-admin.php:4839
#: admin/class-smart-support-admin.php:4848
msgid "General Support"
msgstr ""

#: admin/class-smart-support-admin.php:4685
#: admin/class-smart-support-admin.php:4835
msgid "This is a sample ticket message body for preview."
msgstr ""

#: admin/class-smart-support-admin.php:4682
#: admin/class-smart-support-admin.php:4832
msgid "Sample Ticket Subject"
msgstr ""

#: admin/class-smart-support-admin.php:4673
#: admin/class-smart-support-admin.php:4821
msgid "Missing template key"
msgstr ""

#: admin/class-smart-support-admin.php:4669
#: admin/class-smart-support-admin.php:4730
#: admin/class-smart-support-admin.php:4816
#: admin/class-smart-support-admin.php:6272
msgid "Unauthorized"
msgstr ""

#: admin/class-smart-support-admin.php:4666
#: admin/class-smart-support-admin.php:4727
#: admin/class-smart-support-admin.php:4813
#: admin/class-smart-support-admin.php:6269
msgid "Invalid security token."
msgstr ""

#: admin/class-smart-support-admin.php:4314
#: admin/class-smart-support-admin.php:4519
#: admin/class-smart-support-tickets-list-table.php:68
#: admin/class-smart-support-tickets-list-table.php:155
#: public/class-smart-support-public.php:1882
#: public/class-smart-support-public.php:1971
msgid "Activity"
msgstr ""

#: admin/class-smart-support-admin.php:2803
msgid "License deactivated successfully."
msgstr ""

#: admin/class-smart-support-admin.php:2779
msgid "License validated successfully."
msgstr ""

#: admin/class-smart-support-admin.php:2755
msgid "License activated successfully."
msgstr ""

#: admin/class-smart-support-admin.php:2024
#: admin/class-smart-support-admin.php:2815
#: public/class-smart-support-public.php:2161
msgid "You do not have permission to create tickets."
msgstr ""

#: admin/class-smart-support-admin.php:1892
#: admin/class-smart-support-admin.php:1893
msgid "Licenses"
msgstr ""

#: admin/class-smart-support-admin.php:1881
#: admin/class-smart-support-admin.php:1882
msgid "Add-ons"
msgstr ""

#: admin/class-smart-support-admin.php:450
msgid "Saved!"
msgstr ""

#: admin/class-smart-support-admin.php:449
msgid "Saving..."
msgstr ""

#: admin/class-smart-support-admin.php:448
msgid "Are you sure you want to delete the selected items?"
msgstr ""

#: admin/class-smart-support-admin.php:223
msgid "View All Shortcodes"
msgstr ""

#: admin/class-smart-support-admin.php:219 admin/partials/settings.php:184
#: admin/partials/settings.php:3092
msgid "Copy"
msgstr ""

#: admin/class-smart-support-admin.php:213
msgid "Use the shortcode [smart_support_page] to display the support portal on any page or post. This creates a unified support center with login, registration, dashboard, and ticket creation functionality."
msgstr ""

#: admin/class-smart-support-admin.php:212
msgid "Smart Support Shortcode"
msgstr ""

#. Plugin URI of the plugin
#. Author URI of the plugin
#: smart-support.php
msgid "https://smartsupportdesk.com/"
msgstr ""

#: public/class-smart-support-public.php:3407
msgid "Failed to submit rating. Please try again."
msgstr ""

#: public/class-smart-support-public.php:3403
msgid "Rating submitted successfully."
msgstr ""

#: public/class-smart-support-public.php:3393
msgid "You cannot rate your own replies."
msgstr ""

#: public/class-smart-support-public.php:3388
msgid "Only agent replies can be rated."
msgstr ""

#: public/class-smart-support-public.php:3380
msgid "Administrators and agents cannot rate replies."
msgstr ""

#: public/class-smart-support-public.php:3375
msgid "You must be logged in to rate replies."
msgstr ""

#: public/class-smart-support-public.php:3370
msgid "Reply not found."
msgstr ""

#: public/class-smart-support-public.php:3352
msgid "Invalid rating value."
msgstr ""

#: public/class-smart-support-public.php:3289
msgid "Please enter a message."
msgstr ""

#: public/class-smart-support-public.php:3258
msgid "You can reopen this ticket at any time."
msgstr ""

#. translators: %d is the number of days within which a ticket can be reopened.
#: public/class-smart-support-public.php:3255
msgid "You can reopen this ticket within %d days of closing."
msgstr ""

#: public/class-smart-support-public.php:3207
msgid "Reply & Close"
msgstr ""

#: admin/partials/ticket-view.php:516
#: public/class-smart-support-public.php:3151
msgid "Attachments"
msgstr ""

#: public/class-smart-support-public.php:3125
msgid "Your Reply"
msgstr ""

#. translators: %s is the site name.
#: public/class-smart-support-public.php:3056
msgid "Welcome to %s Support Portal"
msgstr ""

#. translators: 1: reopen time limit in days, 2: number of days since ticket
#. closed.
#: public/class-smart-support-public.php:3032
msgid "You can only reopen tickets within %1$d days of closing. This ticket was closed %2$d days ago."
msgstr ""

#: public/class-smart-support-public.php:3018
msgid "You do not have permission to reopen this ticket."
msgstr ""

#: public/class-smart-support-public.php:3012
msgid "You do not have permission to reopen tickets."
msgstr ""

#: public/class-smart-support-public.php:2944
#: public/class-smart-support-public.php:2977
msgid "You do not have permission to close tickets."
msgstr ""

#: public/class-smart-support-public.php:2937
#: public/class-smart-support-public.php:2983
msgid "You do not have permission to close this ticket."
msgstr ""

#: public/class-smart-support-public.php:2930
#: public/class-smart-support-public.php:2971
#: public/class-smart-support-public.php:3006
#: public/class-smart-support-public.php:3285
msgid "You must be logged in."
msgstr ""

#: public/class-smart-support-public.php:2849
msgid "Email address already registered."
msgstr ""

#: public/class-smart-support-public.php:2843
msgid "Username already exists."
msgstr ""

#: public/class-smart-support-public.php:2824
msgid "Passwords do not match."
msgstr ""

#: public/class-smart-support-public.php:2819
msgid "Email and password are required."
msgstr ""

#: public/class-smart-support-public.php:2702
#: public/class-smart-support-public.php:3295
msgid "You do not have permission to reply to this ticket."
msgstr ""

#: public/class-smart-support-public.php:2685
msgid "Invalid reply data."
msgstr ""

#: public/class-smart-support-public.php:2614
msgid "Rate this agent reply"
msgstr ""

#: admin/partials/ticket-view.php:260 admin/partials/ticket-view.php:412
#: public/class-smart-support-public.php:2520
#: public/class-smart-support-public.php:2570
msgid "Attachments:"
msgstr ""

#: public/class-smart-support-public.php:2478
msgid "Assigned to:"
msgstr ""

#: public/class-smart-support-public.php:2460
msgid "Priority:"
msgstr ""

#: admin/partials/ticket-edit.php:230
#: public/class-smart-support-public.php:2443
msgid "Updated:"
msgstr ""

#: public/class-smart-support-public.php:2411
msgid "Ticket Number:"
msgstr ""

#: public/class-smart-support-public.php:2355
msgid "You do not have permission to view this ticket."
msgstr ""

#: public/class-smart-support-public.php:2244
#: public/class-smart-support-public.php:2398
msgid "Back to Dashboard"
msgstr ""

#: public/class-smart-support-public.php:2242
msgid "Create New Ticket"
msgstr ""

#: admin/partials/ticket-edit.php:45 public/class-smart-support-public.php:2093
msgid "View Ticket"
msgstr ""

#: public/class-smart-support-public.php:1973
msgid "Last Updated"
msgstr ""

#: public/class-smart-support-public.php:1958
msgid "Ticket ID"
msgstr ""

#. translators: 1: number of tickets found, 2: search query string.
#: public/class-smart-support-public.php:1951
msgid "Found %1$d ticket(s) matching \"%2$s\""
msgstr ""

#: public/class-smart-support-public.php:1939
msgid "Get started by creating your first support ticket."
msgstr ""

#: public/class-smart-support-public.php:1938
msgid "No support tickets found."
msgstr ""

#: public/class-smart-support-public.php:1933
msgid "Clear Search"
msgstr ""

#. translators: %s is the search query string.
#: public/class-smart-support-public.php:1932
msgid "No tickets found for \"%s\". Try different keywords or clear your search."
msgstr ""

#: public/class-smart-support-public.php:1930
msgid "No tickets found matching your search."
msgstr ""

#: public/class-smart-support-public.php:1916
msgid "Clear"
msgstr ""

#: public/class-smart-support-public.php:2452
msgid "Department:"
msgstr ""

#: admin/partials/ticket-view.php:147
#: public/class-smart-support-public.php:1874
msgid "All Statuses"
msgstr ""

#: public/class-smart-support-public.php:2416
msgid "Status:"
msgstr ""

#: public/class-smart-support-public.php:1922
msgid "Search by ticket ID, subject, or content..."
msgstr ""

#: public/class-smart-support-public.php:1921
msgid "Search"
msgstr ""

#: public/class-smart-support-public.php:1860
msgid "Save"
msgstr ""

#: public/class-smart-support-public.php:1857
msgid "Hide closed tickets"
msgstr ""

#: public/class-smart-support-public.php:1852
msgid "Dashboard Settings"
msgstr ""

#: public/class-smart-support-public.php:1626
msgid "Login here"
msgstr ""

#: public/class-smart-support-public.php:1625
msgid "Already have an account?"
msgstr ""

#: public/class-smart-support-public.php:1579
msgid "Confirm Password"
msgstr ""

#: public/class-smart-support-public.php:1567
msgid "Last Name"
msgstr ""

#: public/class-smart-support-public.php:1563
msgid "First Name"
msgstr ""

#: public/class-smart-support-public.php:1552
#: public/class-smart-support-public.php:1564
#: public/class-smart-support-public.php:1568
msgid "Auto-generated if empty"
msgstr ""

#: public/class-smart-support-public.php:1551
msgid "Username"
msgstr ""

#: public/class-smart-support-public.php:1543
msgid "Register for Support Portal"
msgstr ""

#: public/class-smart-support-public.php:1497
msgid "User registration is disabled."
msgstr ""

#: public/class-smart-support-public.php:1479
msgid "Forgot your password?"
msgstr ""

#: public/class-smart-support-public.php:1476
msgid "Register here"
msgstr ""

#: public/class-smart-support-public.php:1475
msgid "Don't have an account?"
msgstr ""

#: public/class-smart-support-public.php:1464
msgid "Remember Me"
msgstr ""

#: public/class-smart-support-public.php:1459
#: public/class-smart-support-public.php:1575
msgid "Password"
msgstr ""

#: public/class-smart-support-public.php:1454
msgid "Username or Email"
msgstr ""

#: public/class-smart-support-public.php:1447
msgid "Login to Support Portal"
msgstr ""

#. translators: %s is the current user's display name.
#: public/class-smart-support-public.php:1173
msgid "Welcome, %s"
msgstr ""

#: includes/class-smart-support-activator.php:97
#: public/class-smart-support-public.php:1146
msgid "Support Center"
msgstr ""

#: admin/class-smart-support-admin.php:2628
#: public/class-smart-support-public.php:1098
msgid "Submitting..."
msgstr ""

#: public/class-smart-support-public.php:1096
msgid "Submit"
msgstr ""

#. translators: 1: allowed file extensions, 2: maximum file size in MB.
#: public/class-smart-support-public.php:1077
#: public/class-smart-support-public.php:3180
msgid "Allowed File Extensions: %1$s (Max file size: %2$dMB)"
msgstr ""

#: public/class-smart-support-public.php:1070
#: public/class-smart-support-public.php:3171
msgid "Add More"
msgstr ""

#: public/class-smart-support-public.php:1067
#: public/class-smart-support-public.php:3168
msgid "Browse"
msgstr ""

#: public/class-smart-support-public.php:1020
msgid "Message"
msgstr ""

#: admin/partials/settings.php:2271 includes/class-smart-support-ticket.php:812
#: includes/class-smart-support-ticket.php:819
#: includes/class-smart-support-ticket.php:826
#: includes/class-smart-support-ticket.php:840
#: includes/class-smart-support-ticket.php:861
#: public/class-smart-support-public.php:952
msgid "None"
msgstr ""

#: public/class-smart-support-public.php:942
msgid "Related Service"
msgstr ""

#: public/class-smart-support-public.php:921
msgid "Enter ticket subject..."
msgstr ""

#: public/class-smart-support-public.php:648
#: public/class-smart-support-public.php:800
msgid "Ticket submitted successfully!"
msgstr ""

#: public/class-smart-support-public.php:619
#: public/class-smart-support-public.php:2694
#: public/class-smart-support-public.php:2773
#: public/class-smart-support-public.php:2867
msgid "reCAPTCHA verification failed. Please try again."
msgstr ""

#: public/class-smart-support-public.php:552
#: public/class-smart-support-public.php:688
msgid "You must be logged in to submit a ticket."
msgstr ""

#: public/class-smart-support-public.php:390
#: public/class-smart-support-public.php:394
msgid "File does not exist."
msgstr ""

#: public/class-smart-support-public.php:367
#: public/class-smart-support-public.php:371
msgid "You do not have permission to download this file."
msgstr ""

#: public/class-smart-support-public.php:356
msgid "File not found."
msgstr ""

#: public/class-smart-support-public.php:1289
#: public/class-smart-support-public.php:1621
msgid "Register"
msgstr ""

#: public/class-smart-support-public.php:1284
#: public/class-smart-support-public.php:1470
msgid "Login"
msgstr ""

#: public/class-smart-support-public.php:1174
msgid "Logout"
msgstr ""

#: public/class-smart-support-public.php:1269
#: public/class-smart-support-public.php:1835
msgid "My Tickets"
msgstr ""

#: public/class-smart-support-public.php:128
msgid "No content to preview"
msgstr ""

#: public/class-smart-support-public.php:127
#: public/class-smart-support-public.php:604
#: public/class-smart-support-public.php:729
#: public/class-smart-support-public.php:2764
msgid "Please fill in all required fields."
msgstr ""

#: public/class-smart-support-public.php:126
msgid "Please login to submit a ticket."
msgstr ""

#: admin/class-smart-support-admin.php:451
#: public/class-smart-support-public.php:125
msgid "Error occurred. Please try again."
msgstr ""

#: public/class-smart-support-public.php:123
#: public/class-smart-support-public.php:3201
#: public/class-smart-support-public.php:3209
msgid "Sending..."
msgstr ""

#: includes/class-smart-support.php:234 includes/class-smart-support.php:278
#: public/class-smart-support-public.php:124
msgid "Success!"
msgstr ""

#: includes/class-smart-support.php:233 includes/class-smart-support.php:277
msgid "An error occurred. Please try again."
msgstr ""

#: includes/class-smart-support.php:232 includes/class-smart-support.php:276
msgid "Processing..."
msgstr ""

#: includes/class-smart-support-ai.php:128
#: includes/class-smart-support-user-roles.php:509
msgid "User"
msgstr ""

#: includes/class-smart-support-user-roles.php:501
msgid "Administrator"
msgstr ""

#. translators: %s is the any question
#: includes/class-smart-support-user-roles.php:469
#: public/class-smart-support-public.php:3434
msgid "If you have any questions, please contact the site administrator."
msgstr ""

#. translators: %s is the reson.
#. translators: %s is the rejection reason.
#: includes/class-smart-support-user-roles.php:466
#: public/class-smart-support-public.php:583
#: public/class-smart-support-public.php:709
#: public/class-smart-support-public.php:2174
#: public/class-smart-support-public.php:3432
msgid "Reason: %s"
msgstr ""

#. translators: %s is the account registration update notification.
#: includes/class-smart-support-user-roles.php:459
msgid ""
"Hello %1$s,\n"
"\n"
"We're sorry, but your account registration on %2$s was not approved."
msgstr ""

#. translators: %s is the account registration update
#: includes/class-smart-support-user-roles.php:455
msgid "Account registration update - %s"
msgstr ""

#. translators: %s is the account approved notification.
#: includes/class-smart-support-user-roles.php:439
msgid ""
"Hello %1$s,\n"
"\n"
"Your account on %2$s has been approved! You can now submit support tickets.\n"
"\n"
"Login URL: %3$s\n"
"\n"
"Thank you!"
msgstr ""

#. translators: %s is the account approved.
#: includes/class-smart-support-user-roles.php:435
msgid "Your account has been approved - %s"
msgstr ""

#. translators: %s is the new registration approval.
#: includes/class-smart-support-user-roles.php:386
msgid "New user registration requires approval - %s"
msgstr ""

#. translators: %s is the ticket reply notification.
#: includes/class-smart-support-ticket.php:1283
msgid ""
"There has been a reply to your support ticket:\n"
"\n"
"Ticket: %1$s\n"
"Subject: %2$s\n"
"\n"
"View ticket: %3$s"
msgstr ""

#. translators: %s is the ticket number.
#: includes/class-smart-support-ticket.php:1279
#: includes/class-smart-support-ticket.php:1316
msgid "Ticket Reply - %s"
msgstr ""

#. translators: %s is the ticket assigned nofitication.
#: includes/class-smart-support-ticket.php:1263
msgid ""
"A support ticket has been assigned to you:\n"
"\n"
"Ticket: %1$s\n"
"Subject: %2$s\n"
"Priority: %3$s\n"
"\n"
"View ticket: %4$s"
msgstr ""

#. translators: %s is the ticket number.
#: includes/class-smart-support-ticket.php:1259
msgid "Ticket Assigned - %s"
msgstr ""

#. translators: %s is the new support ticket created notification
#: includes/class-smart-support-ticket.php:1238
msgid ""
"A new support ticket has been created:\n"
"\n"
"Ticket: %1$s\n"
"Subject: %2$s\n"
"From: %3$s\n"
"Priority: %4$s\n"
"\n"
"View ticket: %5$s"
msgstr ""

#. translators: %s is the ticket number.
#: includes/class-smart-support-ticket.php:1234
msgid "New Support Ticket - %s"
msgstr ""

#: includes/class-smart-support-ticket.php:97
#: includes/rest/class-smart-support-rest-tickets-controller.php:472
msgid "Failed to create ticket."
msgstr ""

#. translators: %s is the missing required field key.
#: includes/class-smart-support-ticket.php:64
msgid "Required field %s is missing."
msgstr ""

#: includes/class-smart-support-recaptcha.php:64
msgid "Smart Support: reCAPTCHA is enabled but no site key is configured. Please configure your reCAPTCHA settings."
msgstr ""

#: includes/class-smart-support-auto-delay.php:221
msgid ""
"Dear {customer_name},\n"
"\n"
"Your support ticket #{ticket_id} titled \"{ticket_subject}\" has been automatically set to \"Delayed\" state due to inactivity.\n"
"\n"
"If you still need assistance, please reply to this ticket to bring it back to active status.\n"
"\n"
"Best regards,\n"
"{site_name} Support Team"
msgstr ""

#. translators: %d is for ticket automatically set delay state after some days.
#: includes/class-smart-support-auto-delay.php:153
msgid "Ticket automatically set to \"Delayed\" state after %d days of inactivity."
msgstr ""

#. translators: %s is the message for close ticket automaically.
#: includes/class-smart-support-auto-close.php:286
msgid ""
"Dear %1$s,\n"
"\n"
"Your support ticket #%2$s titled \"%3$s\" has been automatically closed due to inactivity.\n"
"\n"
"If you still need assistance, please feel free to create a new support ticket.\n"
"\n"
"Best regards,\n"
"%4$s Support Team"
msgstr ""

#. translators: %s is the support ticket.
#: includes/class-smart-support-auto-close.php:279
msgid "[%1$s] Support Ticket #%2$s - Auto-Closed"
msgstr ""

#. translators: %d ticket automatically closed after sets days of inactivity.
#: includes/class-smart-support-auto-close.php:190
msgid "Ticket automatically closed after %d days of inactivity."
msgstr ""

#: includes/class-smart-support-auto-close.php:44
#: includes/class-smart-support-auto-delay.php:43
msgid "Once Daily"
msgstr ""

#: admin/partials/settings.php:890 admin/partials/settings.php:980
#: admin/partials/settings.php:1057 admin/partials/settings.php:1134
#: admin/partials/settings.php:1211 admin/partials/settings.php:1288
#: admin/partials/settings.php:1365 admin/partials/settings.php:1455
#: admin/partials/user-roles.php:195
msgid "Save Changes"
msgstr ""

#: admin/class-smart-support-admin.php:2301 admin/partials/user-roles.php:14
msgid "You do not have permission to access this page."
msgstr ""

#. translators: %s is the comma-separated list of active filters.
#: admin/partials/tickets-list.php:265
msgid "Showing results for: %s"
msgstr ""

#. translators: %s is the customer name.
#: admin/partials/tickets-list.php:257
msgid "customer: %s"
msgstr ""

#. translators: %s is the agent name.
#: admin/partials/tickets-list.php:251
msgid "agent: %s"
msgstr ""

#. translators: %s is the department name.
#: admin/partials/tickets-list.php:216
msgid "department: %s"
msgstr ""

#. translators: %s is the priority value.
#: admin/partials/tickets-list.php:202
msgid "priority: %s"
msgstr ""

#. translators: %s is the state value.
#: admin/partials/tickets-list.php:200
msgid "state: %s"
msgstr ""

#. translators: %s is the status value.
#: admin/partials/tickets-list.php:198
msgid "status: %s"
msgstr ""

#. translators: %s is the search query.
#: admin/partials/tickets-list.php:194
msgid "search: \"%s\""
msgstr ""

#: admin/partials/tickets-list.php:37
msgid "Support Tickets"
msgstr ""

#: admin/partials/ticket-view.php:359
msgid "Update Custom Fields"
msgstr ""

#: admin/partials/ticket-view.php:813
msgid "No tickets found for this customer."
msgstr ""

#. translators: %d is view all tickets.
#: admin/partials/ticket-view.php:803
msgid "View all %d tickets"
msgstr ""

#: admin/partials/ticket-view.php:768
msgid "Opened"
msgstr ""

#: admin/partials/ticket-view.php:755
msgid "Current"
msgstr ""

#: admin/partials/ticket-view.php:710
msgid "Customer Tickets"
msgstr ""

#: admin/partials/ticket-view.php:701
msgid "Customer since:"
msgstr ""

#: admin/partials/ticket-view.php:688
msgid "Toggle panel: Customer Information"
msgstr ""

#: admin/partials/ticket-view.php:684
msgid "Customer Information"
msgstr ""

#: admin/partials/ticket-view.php:672
#: public/class-smart-support-public.php:2120
#: public/class-smart-support-public.php:3235
msgid "Reopen Ticket"
msgstr ""

#: admin/partials/ticket-view.php:668
#: public/class-smart-support-public.php:2116
#: public/class-smart-support-public.php:3214
msgid "Close Ticket"
msgstr ""

#: admin/partials/ticket-edit.php:239 admin/partials/ticket-view.php:663
msgid "Update Ticket"
msgstr ""

#: admin/partials/ticket-edit.php:225 admin/partials/ticket-view.php:585
#: public/class-smart-support-public.php:2437
msgid "Created:"
msgstr ""

#: admin/partials/ticket-view.php:572
#: public/class-smart-support-public.php:2423
msgid "State:"
msgstr ""

#: admin/partials/ticket-view.php:538
#: public/class-smart-support-public.php:1096
#: public/class-smart-support-public.php:3199
msgid "Send Reply"
msgstr ""

#: admin/partials/ticket-view.php:472
msgid "Public Reply"
msgstr ""

#: admin/partials/ticket-view.php:386 admin/partials/ticket-view.php:475
#: admin/partials/ticket-view.php:1037
#: public/class-smart-support-public.php:2546
msgid "Internal Note"
msgstr ""

#: admin/partials/addons.php:519 admin/partials/support.php:54
#: includes/class-smart-support-license-manager.php:69
msgid "Documentation"
msgstr ""

#: admin/partials/user-roles.php:79
msgid "User Roles & Permissions"
msgstr ""

#: admin/partials/settings.php:187
msgid "Displays a complete unified support page with login, registration, ticket dashboard, creation form, and ticket viewing - all in one page."
msgstr ""

#: admin/partials/settings.php:179
msgid "Main Shortcode"
msgstr ""

#: admin/partials/settings.php:3299
msgid "Active Users"
msgstr ""

#: admin/partials/settings.php:3283
msgid "Database Version"
msgstr ""

#: admin/partials/settings.php:3279
msgid "Plugin Version"
msgstr ""

#: admin/partials/settings.php:3276
msgid "System Information"
msgstr ""

#: admin/partials/settings.php:3244
msgid "API key"
msgstr ""

#: admin/partials/settings.php:3066
msgid "Allows external systems to interact with your support system."
msgstr ""

#: admin/partials/settings.php:3064
msgid "Enable REST API for external integrations"
msgstr ""

#: admin/partials/settings.php:2757 admin/partials/settings.php:3060
msgid "REST API"
msgstr ""

#: admin/partials/settings.php:3057
msgid "API & Integrations"
msgstr ""

#: admin/partials/settings.php:3051
msgid "Comma-separated keywords that will trigger spam detection."
msgstr ""

#: admin/partials/settings.php:3048
msgid "Spam Keywords"
msgstr ""

#: admin/partials/settings.php:3043
msgid "Filter ticket content for spam keywords"
msgstr ""

#: admin/partials/settings.php:3039
msgid "Content Filtering"
msgstr ""

#: admin/partials/settings.php:3035
msgid "One IP address per line. Users from these IPs cannot submit tickets."
msgstr ""

#: admin/partials/settings.php:3032
msgid "Blocked IPs"
msgstr ""

#: admin/partials/settings.php:3027
msgid "Enable IP address blocking for spam prevention"
msgstr ""

#: admin/partials/settings.php:3023
msgid "IP Blocking"
msgstr ""

#: admin/partials/settings.php:3019
msgid "Minimum score (0.0-1.0) required for reCAPTCHA v3. Higher values are more strict."
msgstr ""

#: admin/partials/settings.php:3016
msgid "reCAPTCHA Score Threshold (v3)"
msgstr ""

#: admin/partials/settings.php:3012
msgid "Choose the size for reCAPTCHA v2 checkbox."
msgstr ""

#: admin/partials/settings.php:2461 admin/partials/settings.php:2897
#: admin/partials/settings.php:3010
msgid "Compact"
msgstr ""

#: admin/partials/settings.php:3009
msgid "Normal"
msgstr ""

#: admin/partials/settings.php:3006
msgid "reCAPTCHA Size (v2)"
msgstr ""

#: admin/partials/settings.php:3002
msgid "Choose the theme for reCAPTCHA v2 checkbox."
msgstr ""

#: admin/partials/settings.php:3000
msgid "Dark"
msgstr ""

#: admin/partials/settings.php:2999
msgid "Light"
msgstr ""

#: admin/partials/settings.php:2996
msgid "reCAPTCHA Theme (v2)"
msgstr ""

#: admin/partials/settings.php:2992
msgid "Add reCAPTCHA protection to ticket submission and reply forms."
msgstr ""

#: admin/partials/settings.php:2990
msgid "Enable reCAPTCHA on ticket submission forms"
msgstr ""

#: admin/partials/settings.php:2986
msgid "Protect Ticket Forms"
msgstr ""

#: admin/partials/settings.php:2982
msgid "Add reCAPTCHA protection to the support portal registration form."
msgstr ""

#: admin/partials/settings.php:2980
msgid "Enable reCAPTCHA on registration form"
msgstr ""

#: admin/partials/settings.php:2976
msgid "Protect Registration Form"
msgstr ""

#: admin/partials/settings.php:2972
msgid "Add reCAPTCHA protection to the support portal login form."
msgstr ""

#: admin/partials/settings.php:2970
msgid "Enable reCAPTCHA on login form"
msgstr ""

#: admin/partials/settings.php:2966
msgid "Protect Login Form"
msgstr ""

#: admin/partials/settings.php:2962
msgid "Your Google reCAPTCHA secret key. Keep this secure!"
msgstr ""

#: admin/partials/settings.php:2959
msgid "reCAPTCHA Secret Key"
msgstr ""

#: admin/partials/settings.php:2953
msgid "If you see \"Invalid key type\" error, the keys don't match the selected version."
msgstr ""

#: admin/partials/settings.php:2950
msgid "Make sure to create keys for the correct version selected above."
msgstr ""

#: admin/partials/settings.php:2948
msgid "Get your keys from"
msgstr ""

#: admin/partials/settings.php:2944
msgid "reCAPTCHA Site Key"
msgstr ""

#: admin/partials/settings.php:2940
msgid "Choose the reCAPTCHA version you want to use."
msgstr ""

#: admin/partials/settings.php:2938
msgid "reCAPTCHA v3"
msgstr ""

#: admin/partials/settings.php:2937
msgid "reCAPTCHA v2 (Invisible)"
msgstr ""

#: admin/partials/settings.php:2936
msgid "reCAPTCHA v2 (Checkbox)"
msgstr ""

#: admin/partials/settings.php:2933
msgid "reCAPTCHA Version"
msgstr ""

#: admin/partials/settings.php:2929
msgid "Protect forms from spam and automated submissions using Google reCAPTCHA."
msgstr ""

#: admin/partials/settings.php:2927
msgid "Enable Google reCAPTCHA protection"
msgstr ""

#: admin/partials/settings.php:2923 admin/partials/settings.php:2949
msgid "Google reCAPTCHA"
msgstr ""

#: admin/partials/settings.php:2756 admin/partials/settings.php:2920
msgid "Security"
msgstr ""

#: admin/partials/settings.php:2827
msgid "How long to cache data before refreshing."
msgstr ""

#: admin/partials/settings.php:2337 admin/partials/settings.php:2826
msgid "seconds"
msgstr ""

#: admin/partials/settings.php:2823
msgid "Cache Duration"
msgstr ""

#: admin/partials/settings.php:2819
msgid "Improves page load times but may delay updates."
msgstr ""

#: admin/partials/settings.php:2817
msgid "Enable caching for better performance"
msgstr ""

#: admin/partials/settings.php:2813
msgid "Cache Ticket Data"
msgstr ""

#: admin/partials/settings.php:2809
msgid "Closed tickets older than this will be automatically deleted."
msgstr ""

#: admin/partials/settings.php:2805
msgid "Cleanup Period"
msgstr ""

#: admin/partials/settings.php:2800
msgid "Automatically delete closed tickets older than specified days"
msgstr ""

#: admin/partials/settings.php:2796
msgid "Database Cleanup"
msgstr ""

#: admin/partials/settings.php:2793
msgid "Database & Performance"
msgstr ""

#: admin/partials/settings.php:2649
msgid "Prevents spam by limiting how many tickets a user can submit per hour."
msgstr ""

#: admin/partials/settings.php:2648
msgid "tickets per hour"
msgstr ""

#: admin/partials/settings.php:2645
msgid "Ticket Submission Rate Limit"
msgstr ""

#: admin/partials/settings.php:2641
msgid "Maximum number of open tickets a user can have at once."
msgstr ""

#: admin/partials/settings.php:2638
msgid "Max Tickets Per User"
msgstr ""

#: admin/partials/settings.php:2635
msgid "User Restrictions"
msgstr ""

#: admin/partials/settings.php:2628
msgid "Users can only reopen tickets within this many days after closing. Set to 0 for no limit."
msgstr ""

#: admin/partials/settings.php:2624
msgid "Reopen Time Limit"
msgstr ""

#: admin/partials/settings.php:2620
msgid "Allow end users to manage the state of their own tickets."
msgstr ""

#: admin/partials/settings.php:2617
msgid "Users can reopen their own tickets"
msgstr ""

#: admin/partials/settings.php:2613
msgid "Users can close their own tickets"
msgstr ""

#: admin/partials/settings.php:2608
msgid "User Ticket Management"
msgstr ""

#: admin/partials/settings.php:2605
msgid "User Permissions"
msgstr ""

#: admin/partials/settings.php:2704
msgid "Max Tickets Per Agent"
msgstr ""

#: admin/partials/settings.php:2700
msgid "How tickets should be assigned to agents."
msgstr ""

#: admin/partials/settings.php:2698
msgid "Department Based"
msgstr ""

#: admin/partials/settings.php:2697
msgid "Least Busy Agent"
msgstr ""

#: admin/partials/settings.php:2696
msgid "Round Robin"
msgstr ""

#: admin/partials/settings.php:2695
msgid "Manual Assignment"
msgstr ""

#: admin/partials/settings.php:2692
msgid "Agent Assignment"
msgstr ""

#: admin/partials/settings.php:2688
msgid "When enabled, unassigned tickets will be automatically assigned to the agent who replies to them."
msgstr ""

#: admin/partials/settings.php:2686
msgid "Automatically assign unassigned tickets to agents when they reply"
msgstr ""

#: admin/partials/settings.php:2682
msgid "Auto-Assign on Reply"
msgstr ""

#: admin/partials/settings.php:2678
msgid "When enabled, new tickets will be automatically assigned to available agents."
msgstr ""

#: admin/partials/settings.php:2676
msgid "Automatically assign new tickets to available agents"
msgstr ""

#: admin/partials/settings.php:2672
msgid "Auto Assignment"
msgstr ""

#: admin/partials/settings.php:35 admin/partials/settings.php:2669
msgid "Agent Management"
msgstr ""

#: admin/partials/settings.php:2551
msgid "Send welcome email to new users"
msgstr ""

#: admin/partials/settings.php:2547
msgid "Welcome Email"
msgstr ""

#: admin/partials/settings.php:2543
msgid "Default role assigned to new users who register."
msgstr ""

#: admin/partials/settings.php:2540
msgid "Subscriber"
msgstr ""

#: admin/partials/settings.php:2537
msgid "Default User Role"
msgstr ""

#: admin/partials/settings.php:2523
msgid "If unchecked, registered users are automatically approved and assigned the appropriate role."
msgstr ""

#: admin/partials/settings.php:2521
msgid "When a user registers, they must go through the standard approval process before gaining access."
msgstr ""

#: admin/partials/settings.php:2517
msgid "Require Approval"
msgstr ""

#: admin/partials/settings.php:2503
msgid "Enable or disable user registration on the support page."
msgstr ""

#: admin/partials/settings.php:2501
msgid "Allow new user registration from support page"
msgstr ""

#: admin/partials/settings.php:2494 admin/partials/settings.php:2497
msgid "User Registration"
msgstr ""

#: admin/partials/settings.php:2410 admin/partials/settings.php:2846
msgid "Secondary color for accents and borders."
msgstr ""

#: admin/partials/settings.php:2407 admin/partials/settings.php:2843
msgid "Secondary Color"
msgstr ""

#: admin/partials/settings.php:2403 admin/partials/settings.php:2839
msgid "Primary color for buttons, links, and highlights."
msgstr ""

#: admin/partials/settings.php:2400 admin/partials/settings.php:2836
msgid "Primary Color"
msgstr ""

#: admin/partials/settings.php:2397 admin/partials/settings.php:2833
msgid "Color Scheme"
msgstr ""

#: includes/class-smart-support-template-tags.php:252
msgid "Auto signature (set in plugin or agent profile)"
msgstr ""

#: includes/class-smart-support-template-tags.php:249
msgid "Website URL"
msgstr ""

#: includes/class-smart-support-template-tags.php:246
msgid "Website or company name"
msgstr ""

#: includes/class-smart-support-template-tags.php:231
msgid "User's phone number (if collected)"
msgstr ""

#: includes/class-smart-support-template-tags.php:228
msgid "User's email address"
msgstr ""

#: includes/class-smart-support-template-tags.php:225
msgid "User's full name"
msgstr ""

#: includes/class-smart-support-template-tags.php:222
msgid "Last reply text or timestamp"
msgstr ""

#: includes/class-smart-support-template-tags.php:219
msgid "When the ticket was created"
msgstr ""

#: includes/class-smart-support-template-tags.php:216
msgid "Department or category the ticket was assigned to"
msgstr ""

#: admin/partials/settings.php:618 admin/partials/settings.php:1475
#: admin/partials/settings.php:2060
msgid "Available Template Tags"
msgstr ""

#: admin/partials/settings.php:1980
msgid "Notify Managers"
msgstr ""

#: admin/partials/settings.php:773 admin/partials/settings.php:1959
msgid "Sent to agents/managers when an internal note is added."
msgstr ""

#: admin/partials/settings.php:772 admin/partials/settings.php:1958
msgid "Internal Note Template"
msgstr ""

#: admin/partials/settings.php:753 admin/partials/settings.php:1881
msgid "Sent when a closed ticket is reopened."
msgstr ""

#: admin/partials/settings.php:752 admin/partials/settings.php:1880
msgid "Ticket Reopened Template"
msgstr ""

#: admin/partials/settings.php:1824 admin/partials/settings.php:1902
msgid "Notify Agent"
msgstr ""

#: admin/partials/settings.php:1820 admin/partials/settings.php:1898
msgid "Notify User"
msgstr ""

#: admin/partials/settings.php:733 admin/partials/settings.php:1803
msgid "Sent when a ticket is marked as closed."
msgstr ""

#: admin/partials/settings.php:732 admin/partials/settings.php:1802
msgid "Ticket Closed Template"
msgstr ""

#: admin/partials/settings.php:713 admin/partials/settings.php:1738
msgid "Sent to agent when a ticket is assigned to them."
msgstr ""

#: admin/partials/settings.php:712 admin/partials/settings.php:1737
msgid "Ticket Assigned Template"
msgstr ""

#: admin/partials/settings.php:693 admin/partials/settings.php:1673
msgid "Auto-reply sent to user when they submit a ticket."
msgstr ""

#: admin/partials/settings.php:692 admin/partials/settings.php:1672
msgid "Ticket Received Template"
msgstr ""

#: admin/partials/settings.php:673 admin/partials/settings.php:1608
msgid "Sent to user when an agent replies to their ticket."
msgstr ""

#: admin/partials/settings.php:672 admin/partials/settings.php:1607
msgid "Ticket Reply Agent Template"
msgstr ""

#: admin/partials/settings.php:921 admin/partials/settings.php:1396
#: admin/partials/settings.php:1547
msgid "Notify Assigned Agent"
msgstr ""

#: admin/partials/settings.php:653 admin/partials/settings.php:1530
msgid "Sent to agents when a user replies to a ticket."
msgstr ""

#: admin/partials/settings.php:652 admin/partials/settings.php:1529
msgid "Ticket Reply User Template"
msgstr ""

#: admin/partials/settings.php:884
msgid "Email content. Use template tags to insert dynamic content."
msgstr ""

#: admin/partials/settings.php:857 admin/partials/settings.php:948
#: admin/partials/settings.php:1025 admin/partials/settings.php:1102
#: admin/partials/settings.php:1179 admin/partials/settings.php:1256
#: admin/partials/settings.php:1333 admin/partials/settings.php:1423
#: admin/partials/settings.php:1575 admin/partials/settings.php:1640
#: admin/partials/settings.php:1705 admin/partials/settings.php:1770
#: admin/partials/settings.php:1848 admin/partials/settings.php:1926
#: admin/partials/settings.php:2004
msgid "Content"
msgstr ""

#: admin/partials/settings.php:840
msgid "Email subject line. Use template tags like {ticket_id}, {customer_name}, {site_name}"
msgstr ""

#: admin/partials/settings.php:832 admin/partials/settings.php:925
#: admin/partials/settings.php:1400 admin/partials/settings.php:1551
#: admin/partials/settings.php:1976
msgid "Notify All Agents"
msgstr ""

#: admin/partials/settings.php:828
msgid "Notify Admin"
msgstr ""

#: admin/partials/settings.php:824 admin/partials/settings.php:917
#: admin/partials/settings.php:1392 admin/partials/settings.php:1543
#: admin/partials/settings.php:1816 admin/partials/settings.php:1894
#: admin/partials/settings.php:1972
msgid "Recipients"
msgstr ""

#: admin/partials/settings.php:819 admin/partials/settings.php:912
#: admin/partials/settings.php:1002 admin/partials/settings.php:1079
#: admin/partials/settings.php:1156 admin/partials/settings.php:1233
#: admin/partials/settings.php:1310 admin/partials/settings.php:1387
#: admin/partials/settings.php:1538 admin/partials/settings.php:1616
#: admin/partials/settings.php:1681 admin/partials/settings.php:1746
#: admin/partials/settings.php:1811 admin/partials/settings.php:1889
#: admin/partials/settings.php:1967
msgid "Enable this email template"
msgstr ""

#: admin/partials/settings.php:815 admin/partials/settings.php:908
#: admin/partials/settings.php:998 admin/partials/settings.php:1075
#: admin/partials/settings.php:1152 admin/partials/settings.php:1229
#: admin/partials/settings.php:1306 admin/partials/settings.php:1383
#: admin/partials/settings.php:1534 admin/partials/settings.php:1612
#: admin/partials/settings.php:1677 admin/partials/settings.php:1742
#: admin/partials/settings.php:1807 admin/partials/settings.php:1885
#: admin/partials/settings.php:1963
msgid "Enable Template"
msgstr ""

#: admin/partials/settings.php:633
msgid "Sent to admin/agents when a new ticket is created."
msgstr ""

#: admin/partials/settings.php:632
msgid "New Ticket Template"
msgstr ""

#: admin/partials/settings.php:607
msgid "Email Templates"
msgstr ""

#: admin/partials/settings.php:600
msgid "Signature to be added to all emails. You can use template tags like {site_name}, {agent_name}, etc."
msgstr ""

#: admin/partials/settings.php:581
msgid "Email Signature"
msgstr ""

#: admin/partials/settings.php:577
msgid "Email address to appear in the \"From\" field of notification emails."
msgstr ""

#: admin/partials/settings.php:574
msgid "From Email"
msgstr ""

#: admin/partials/settings.php:570
msgid "Name to appear in the \"From\" field of notification emails."
msgstr ""

#: admin/partials/settings.php:567
msgid "From Name"
msgstr ""

#: admin/partials/settings.php:564
msgid "Email Configuration"
msgstr ""

#: admin/partials/settings.php:525
msgid "Manually trigger the auto-delay process to check for tickets that should be marked as delayed."
msgstr ""

#: admin/partials/settings.php:523
msgid "Run Auto-Delay Now"
msgstr ""

#: admin/partials/settings.php:520
msgid "Manual Auto-Delay"
msgstr ""

#: admin/partials/settings.php:516
msgid "Number of days of inactivity before a ticket is automatically set to \"Delayed\" state. Only applies to tickets in \"Open\" state."
msgstr ""

#: admin/partials/settings.php:513
msgid "Auto-Delay Days"
msgstr ""

#: admin/partials/settings.php:509
msgid "Enable automatic delay of tickets that have been inactive for a specified number of days."
msgstr ""

#: admin/partials/settings.php:507
msgid "Automatically set tickets to \"Delayed\" after period of inactivity"
msgstr ""

#: admin/partials/settings.php:503
msgid "Auto-Delay Inactive Tickets"
msgstr ""

#: admin/partials/settings.php:500
msgid "Auto-Delay Settings"
msgstr ""

#: admin/partials/settings.php:419
msgid "Manually trigger the auto-close process to close inactive tickets immediately."
msgstr ""

#: admin/partials/settings.php:417
msgid "Run Auto-Close Now"
msgstr ""

#: admin/partials/settings.php:414
msgid "Manual Auto-Close"
msgstr ""

#: admin/partials/settings.php:390
msgid "Number of days of inactivity before a ticket is automatically closed. Only applies to tickets in \"Working On\" or \"On Hold\" status."
msgstr ""

#: admin/partials/settings.php:389 admin/partials/settings.php:492
#: admin/partials/settings.php:515 admin/partials/settings.php:2627
#: admin/partials/settings.php:2808
msgid "days"
msgstr ""

#: admin/partials/settings.php:383
msgid "Enable automatic closure of tickets that have been inactive for a specified number of days."
msgstr ""

#: admin/partials/settings.php:381
msgid "Automatically close tickets after period of inactivity"
msgstr ""

#: admin/partials/settings.php:377
msgid "Auto-Close Inactive Tickets"
msgstr ""

#: admin/partials/settings.php:331
msgid "Choose how files should be handled when users click on them."
msgstr ""

#: admin/partials/settings.php:329
msgid "Open files in browser (when possible)"
msgstr ""

#: admin/partials/settings.php:325
msgid "Force download files"
msgstr ""

#: admin/partials/settings.php:321
msgid "File Viewing Method"
msgstr ""

#: admin/partials/settings.php:317
msgid "Comma-separated list of allowed file extensions."
msgstr ""

#: admin/partials/settings.php:314
msgid "Allowed File Types"
msgstr ""

#: admin/partials/settings.php:310
msgid "Maximum file size allowed for uploads."
msgstr ""

#: admin/partials/settings.php:307
msgid "Maximum File Size"
msgstr ""

#: admin/partials/settings.php:302
msgid "Allow file attachments with tickets"
msgstr ""

#: admin/partials/settings.php:258
msgid "When enabled, closed tickets will be hidden from the main dashboard. Users can still view closed tickets using the \"State\" filter."
msgstr ""

#: admin/partials/settings.php:256
msgid "Hide closed tickets from the default dashboard view"
msgstr ""

#: admin/partials/settings.php:252
msgid "Hide Closed Tickets from Dashboard"
msgstr ""

#: admin/partials/settings.php:2511
msgid "Require user registration to submit tickets"
msgstr ""

#: admin/partials/settings.php:2507
msgid "Registration Required"
msgstr ""

#: admin/partials/settings.php:234
msgid "Default priority for new tickets."
msgstr ""

#: admin/partials/settings.php:226
msgid "Default Priority"
msgstr ""

#: admin/partials/settings.php:200
msgid "Number of tickets to display per page in admin and frontend."
msgstr ""

#: admin/partials/settings.php:197
msgid "Tickets Per Page"
msgstr ""

#: admin/partials/settings.php:40
msgid "Advanced"
msgstr ""

#: admin/partials/settings.php:30
msgid "User Management"
msgstr ""

#: admin/partials/settings.php:2755
msgid "Appearance"
msgstr ""

#: admin/partials/settings.php:25 public/class-smart-support-public.php:1555
msgid "Email"
msgstr ""

#: admin/class-smart-support-admin.php:2281 admin/partials/analytics.php:79
#: admin/partials/settings.php:20 public/class-smart-support-public.php:2042
msgid "General"
msgstr ""

#: admin/partials/settings.php:68
msgid "Smart Support Settings"
msgstr ""

#: admin/partials/products.php:315
msgid "Update Product"
msgstr ""

#: admin/partials/products.php:145
msgid "Are you sure you want to delete this product?"
msgstr ""

#: admin/partials/products-list.php:188
msgid "Create Your First Department"
msgstr ""

#: admin/partials/products-list.php:184
msgid "Customers can then select products when creating tickets"
msgstr ""

#: admin/partials/products-list.php:183
msgid "Then, add products and assign them to departments"
msgstr ""

#: admin/partials/products-list.php:182
msgid "First, create departments to organize your products"
msgstr ""

#: admin/partials/products-list.php:180
msgid "Recommended Setup:"
msgstr ""

#: admin/partials/products-list.php:179
msgid "Products help organize your support tickets by categorizing them into specific items or services you offer."
msgstr ""

#: admin/partials/products-list.php:178
msgid "Getting Started with Products"
msgstr ""

#. translators: %d is for departments.
#: admin/partials/products-list.php:164
msgid "Departments: %d"
msgstr ""

#. translators: %d is to show total products.
#: admin/partials/products-list.php:159
msgid "Total products: %d"
msgstr ""

#: admin/partials/products-list.php:139
msgid "Are you sure you want to delete this product? This will not delete any tickets assigned to it."
msgstr ""

#: admin/partials/products-list.php:79 admin/partials/products.php:91
msgid "No products found."
msgstr ""

#: admin/partials/product-add.php:117 admin/partials/products-list.php:191
#: admin/partials/products.php:213
msgid "Add Product"
msgstr ""

#: admin/partials/product-add.php:111 admin/partials/products.php:207
#: admin/partials/products.php:281
msgid "Only active products will be available for new tickets."
msgstr ""

#: admin/partials/product-add.php:99 admin/partials/products.php:195
#: admin/partials/products.php:269
msgid "Optional department this product belongs to."
msgstr ""

#: admin/partials/product-add.php:92 admin/partials/products-list.php:116
#: admin/partials/products.php:188 admin/partials/products.php:262
msgid "No Department"
msgstr ""

#: admin/partials/product-add.php:83 admin/partials/products.php:179
#: admin/partials/products.php:253
msgid "Brief description of this product."
msgstr ""

#: admin/partials/product-add.php:71 admin/partials/products.php:167
#: admin/partials/products.php:241
msgid "Product Name"
msgstr ""

#: admin/partials/product-add.php:16
msgid "Add New Product"
msgstr ""

#: admin/partials/settings.php:194
msgid "General Settings"
msgstr ""

#: admin/partials/priorities.php:156
msgid "Urgent Tickets:"
msgstr ""

#: admin/partials/priorities.php:149 admin/partials/priorities.php:152
msgid "N/A"
msgstr ""

#: admin/partials/priorities.php:133
msgid "Most Common:"
msgstr ""

#: admin/partials/priorities.php:132
msgid "Total Tickets:"
msgstr ""

#: admin/partials/priorities.php:131
msgid "Priority Statistics"
msgstr ""

#: admin/partials/priorities.php:126
msgid "72 hours"
msgstr ""

#: admin/partials/priorities.php:125
msgid "24 hours"
msgstr ""

#: admin/partials/priorities.php:124
msgid "4 hours"
msgstr ""

#: admin/partials/priorities.php:123
msgid "1 hour"
msgstr ""

#: admin/partials/priorities.php:121
msgid "Response Time Goals"
msgstr ""

#: admin/partials/priorities.php:116
msgid "Documentation, suggestions, general inquiries"
msgstr ""

#: admin/partials/priorities.php:116 admin/partials/priorities.php:126
msgid "Low:"
msgstr ""

#: admin/partials/priorities.php:115
msgid "Minor bugs, questions, requests"
msgstr ""

#: admin/partials/priorities.php:115 admin/partials/priorities.php:125
msgid "Medium:"
msgstr ""

#: admin/partials/priorities.php:114
msgid "Feature not working, significant impact"
msgstr ""

#: admin/partials/priorities.php:114 admin/partials/priorities.php:124
msgid "High:"
msgstr ""

#: admin/partials/priorities.php:113
msgid "System down, security issues, data loss"
msgstr ""

#: admin/partials/priorities.php:113 admin/partials/priorities.php:123
msgid "Urgent:"
msgstr ""

#: admin/partials/priorities.php:111
msgid "Priority Guidelines"
msgstr ""

#: admin/partials/priorities.php:70
msgid "Critical issues requiring immediate attention"
msgstr ""

#: admin/partials/priorities.php:65
msgid "Important issues affecting business operations"
msgstr ""

#: admin/partials/priorities.php:60
msgid "Standard support requests, moderate impact"
msgstr ""

#: admin/partials/priorities.php:55
msgid "General inquiries, non-critical issues"
msgstr ""

#: admin/partials/priorities.php:43
msgid "Percentage"
msgstr ""

#: admin/partials/priorities.php:39
msgid "Priority Level"
msgstr ""

#: admin/partials/priorities.php:32
msgid "Manage ticket priority levels. These priorities help organize tickets by urgency and importance."
msgstr ""

#: admin/partials/priorities.php:29
msgid "Ticket Priorities"
msgstr ""

#: admin/partials/departments.php:290
msgid "Update Department"
msgstr ""

#: admin/partials/departments.php:282 admin/partials/products.php:307
msgid "Closed Tickets"
msgstr ""

#: admin/partials/departments.php:278 admin/partials/products.php:303
msgid "Open Tickets"
msgstr ""

#: admin/partials/departments.php:260 admin/partials/products.php:285
msgid "Statistics"
msgstr ""

#: admin/partials/departments.php:195
msgid "Add Department"
msgstr ""

#: admin/partials/departments.php:189 admin/partials/departments.php:256
msgid "Only active departments will be available for new tickets."
msgstr ""

#: admin/partials/departments.php:177 admin/partials/departments.php:244
msgid "Color used for department badges and identification."
msgstr ""

#: admin/partials/departments.php:168 admin/partials/departments.php:235
msgid "Brief description of this department."
msgstr ""

#: admin/partials/departments.php:156 admin/partials/departments.php:223
msgid "Department Name"
msgstr ""

#. translators: %d is for showing total departments.
#: admin/partials/departments-list.php:144
msgid "Total departments: %d"
msgstr ""

#: admin/partials/departments-list.php:129 admin/partials/products-list.php:144
msgid "Has tickets"
msgstr ""

#: admin/partials/departments-list.php:124 admin/partials/departments.php:134
msgid "Are you sure you want to delete this department?"
msgstr ""

#: admin/class-smart-support-tickets-list-table.php:891
#: admin/partials/departments-list.php:117 admin/partials/departments.php:128
#: admin/partials/products-list.php:133 admin/partials/products.php:139
#: admin/partials/settings.php:642 admin/partials/settings.php:662
#: admin/partials/settings.php:682 admin/partials/settings.php:702
#: admin/partials/settings.php:722 admin/partials/settings.php:742
#: admin/partials/settings.php:762 admin/partials/settings.php:782
#: admin/partials/ticket-types.php:110 admin/partials/ticket-view.php:84
msgid "Edit"
msgstr ""

#: admin/partials/departments-list.php:112 admin/partials/departments.php:123
#: admin/partials/products-list.php:128 admin/partials/products.php:134
#: admin/partials/ticket-types.php:106
msgid "Inactive"
msgstr ""

#: admin/class-smart-support-tickets-list-table.php:987
#: admin/partials/departments-list.php:110 admin/partials/departments.php:121
#: admin/partials/departments.php:187 admin/partials/departments.php:254
#: admin/partials/product-add.php:109 admin/partials/products-list.php:126
#: admin/partials/products.php:132 admin/partials/products.php:205
#: admin/partials/products.php:279 admin/partials/settings.php:3159
#: admin/partials/ticket-types.php:106 admin/partials/ticket-types.php:156
msgid "Active"
msgstr ""

#: admin/partials/departments-list.php:79 admin/partials/departments.php:90
msgid "No departments found."
msgstr ""

#: admin/partials/departments-list.php:73 admin/partials/departments.php:84
#: admin/partials/licenses.php:84 admin/partials/products-list.php:73
#: admin/partials/products.php:85 admin/partials/ticket-types.php:73
#: public/class-smart-support-public.php:1977
msgid "Actions"
msgstr ""

#: admin/partials/departments-list.php:71 admin/partials/departments.php:82
#: admin/partials/priorities.php:42 admin/partials/products-list.php:71
#: admin/partials/products.php:83 admin/partials/ticket-types.php:71
msgid "Tickets"
msgstr ""

#: admin/partials/departments-list.php:70 admin/partials/departments.php:81
#: admin/partials/departments.php:173 admin/partials/departments.php:240
#: admin/partials/priorities.php:41 admin/partials/ticket-types.php:70
#: admin/partials/ticket-types.php:144
msgid "Color"
msgstr ""

#: admin/partials/departments-list.php:69 admin/partials/departments.php:80
#: admin/partials/departments.php:164 admin/partials/departments.php:231
#: admin/partials/priorities.php:40 admin/partials/product-add.php:79
#: admin/partials/products-list.php:69 admin/partials/products.php:81
#: admin/partials/products.php:175 admin/partials/products.php:249
#: admin/partials/ticket-types.php:69 admin/partials/ticket-types.php:140
msgid "Description"
msgstr ""

#: admin/partials/departments-list.php:68 admin/partials/departments.php:79
#: admin/partials/products-list.php:68 admin/partials/products.php:80
#: admin/partials/ticket-types.php:68 admin/partials/ticket-types.php:136
msgid "Name"
msgstr ""

#: admin/partials/analytics.php:345
msgid "No agent data available."
msgstr ""

#: admin/partials/analytics.php:337
msgid "Avg Rating"
msgstr ""

#: admin/partials/analytics.php:334
msgid "Resolved Tickets"
msgstr ""

#: admin/partials/analytics.php:333
msgid "Assigned Tickets"
msgstr ""

#: admin/partials/analytics.php:326
msgid "Agent Performance"
msgstr ""

#: admin/partials/analytics.php:273
msgid "Department Performance"
msgstr ""

#: admin/partials/analytics.php:261
msgid "Status Distribution"
msgstr ""

#: admin/partials/analytics.php:248
msgid "Ticket Creation Trend"
msgstr ""

#: admin/partials/settings.php:387
msgid "Auto-Close Days"
msgstr ""

#: admin/partials/analytics.php:232
msgid "Auto-Closed Today"
msgstr ""

#: admin/partials/analytics.php:221
msgid "Avg Agent Rating"
msgstr ""

#: admin/partials/analytics.php:198 admin/partials/analytics.php:282
#: admin/partials/analytics.php:335
msgid "Resolution Rate"
msgstr ""

#: admin/partials/analytics.php:181 admin/partials/analytics.php:283
#: admin/partials/analytics.php:336
msgid "Avg Resolution Time"
msgstr ""

#: admin/class-smart-support-tickets-list-table.php:988
#: admin/partials/analytics.php:168 admin/partials/analytics.php:281
#: includes/class-smart-support-status-registry.php:106
msgid "Resolved"
msgstr ""

#: admin/partials/analytics.php:158
msgid "In Progress"
msgstr ""

#: admin/partials/analytics.php:148
msgid "New Tickets"
msgstr ""

#: admin/partials/analytics.php:138 admin/partials/analytics.php:280
#: admin/partials/departments.php:274 admin/partials/products.php:299
#: admin/partials/settings.php:3287
msgid "Total Tickets"
msgstr ""

#: admin/partials/ticket-edit.php:214
msgid "Update"
msgstr ""

#: admin/partials/add-new-ticket.php:207
msgid "Save Draft"
msgstr ""

#: admin/partials/add-new-ticket.php:202 admin/partials/settings.php:645
#: admin/partials/settings.php:665 admin/partials/settings.php:685
#: admin/partials/settings.php:705 admin/partials/settings.php:725
#: admin/partials/settings.php:745 admin/partials/settings.php:765
#: admin/partials/settings.php:785 admin/partials/settings.php:1596
#: admin/partials/settings.php:1661 admin/partials/settings.php:1726
#: admin/partials/settings.php:1791 admin/partials/settings.php:1869
#: admin/partials/settings.php:1947 admin/partials/settings.php:2025
#: public/class-smart-support-public.php:1114
msgid "Preview"
msgstr ""

#: admin/partials/add-new-ticket.php:190
msgid "Toggle panel: Create Ticket"
msgstr ""

#: admin/partials/add-new-ticket.php:186 admin/partials/add-new-ticket.php:198
#: public/class-smart-support-public.php:1278
#: public/class-smart-support-public.php:1841
#: public/class-smart-support-public.php:1941
msgid "Create Ticket"
msgstr ""

#: admin/partials/add-new-ticket.php:309
msgid "Ticket State"
msgstr ""

#: admin/partials/add-new-ticket.php:294 admin/partials/ticket-view.php:623
msgid "Support Representative"
msgstr ""

#: admin/partials/add-new-ticket.php:280
msgid "Manage Users"
msgstr ""

#: admin/partials/add-new-ticket.php:277
msgid "You need to approve customers before creating tickets on their behalf."
msgstr ""

#: admin/partials/add-new-ticket.php:276
msgid "No approved customers found!"
msgstr ""

#. translators: %d is for approved customers.
#: admin/partials/add-new-ticket.php:270
msgid "%d approved customers"
msgstr ""

#: admin/partials/add-new-ticket.php:266 admin/partials/add-new-ticket.php:283
#: admin/partials/ticket-view.php:618
msgid "Add New User"
msgstr ""

#: admin/partials/add-new-ticket.php:260 admin/partials/ticket-view.php:614
msgid "Search and select"
msgstr ""

#: admin/partials/add-new-ticket.php:247
msgid "Status will automatically change to \"Working On\" when an agent replies (only if status is \"New\")"
msgstr ""

#: admin/partials/add-new-ticket.php:222 admin/partials/ticket-view.php:562
msgid "Toggle panel: Ticket Management"
msgstr ""

#: admin/partials/add-new-ticket.php:218 admin/partials/ticket-view.php:558
#: admin/partials/user-roles.php:49
msgid "Ticket Management"
msgstr ""

#: admin/partials/add-new-ticket.php:374 admin/partials/ticket-edit.php:156
#: admin/partials/ticket-view.php:315
msgid "Select Product"
msgstr ""

#: admin/partials/add-new-ticket.php:371 admin/partials/ticket-edit.php:153
#: admin/partials/ticket-view.php:312
msgid "Product"
msgstr ""

#: admin/partials/add-new-ticket.php:358 admin/partials/ticket-edit.php:141
#: admin/partials/ticket-view.php:299 public/class-smart-support-public.php:930
msgid "Select Department"
msgstr ""

#: admin/partials/add-new-ticket.php:330
msgid "Toggle panel: Custom Fields"
msgstr ""

#: admin/partials/add-new-ticket.php:326 admin/partials/addons.php:91
#: admin/partials/ticket-view.php:227
msgid "Custom Fields"
msgstr ""

#: admin/partials/add-new-ticket.php:175
msgid "Allowed file types: JPG, PNG, GIF, PDF, DOC, DOCX, TXT, ZIP"
msgstr ""

#: admin/partials/add-new-ticket.php:170
#: public/class-smart-support-public.php:1084
#: public/class-smart-support-public.php:3188
msgid "Selected Files:"
msgstr ""

#: admin/partials/add-new-ticket.php:163
msgid "Browse Files"
msgstr ""

#: admin/partials/add-new-ticket.php:161
msgid "Maximum 5 files, 10MB each"
msgstr ""

#: admin/partials/add-new-ticket.php:160
msgid "Drag files here or click to browse"
msgstr ""

#: admin/partials/add-new-ticket.php:150
msgid "Toggle panel: File Attachments"
msgstr ""

#: admin/partials/add-new-ticket.php:146 admin/partials/settings.php:295
#: admin/partials/settings.php:298
msgid "File Attachments"
msgstr ""

#: admin/partials/add-new-ticket.php:122 admin/partials/ticket-view.php:217
msgid "Enter title here"
msgstr ""

#: admin/class-smart-support-tickets-list-table.php:1161
msgid "Search tickets..."
msgstr ""

#: admin/class-smart-support-tickets-list-table.php:1157
msgid "Reset"
msgstr ""

#: admin/class-smart-support-admin.php:4402
#: admin/class-smart-support-tickets-list-table.php:1155
#: public/class-smart-support-public.php:1915
msgid "Filter"
msgstr ""

#: admin/class-smart-support-tickets-list-table.php:1142
msgid "All Customers"
msgstr ""

#: admin/class-smart-support-tickets-list-table.php:1133
msgid "All Agents"
msgstr ""

#: admin/class-smart-support-tickets-list-table.php:1124
#: public/class-smart-support-public.php:1894
msgid "All Departments"
msgstr ""

#: admin/class-smart-support-tickets-list-table.php:1096
msgid "All Priorities"
msgstr ""

#: admin/class-smart-support-tickets-list-table.php:1089
#: public/class-smart-support-public.php:1907
msgid "All States"
msgstr ""

#: admin/class-smart-support-tickets-list-table.php:1071
msgid "All Status"
msgstr ""

#. translators: %s is the number of columns.
#: admin/class-smart-support-tickets-list-table.php:834
msgid "Column: %s"
msgstr ""

#. translators: %s is the average rating out of 5.
#: admin/class-smart-support-tickets-list-table.php:710
msgid "Average rating: %s/5"
msgstr ""

#: admin/class-smart-support-tickets-list-table.php:680
msgid "Show tickets assigned to this agent"
msgstr ""

#: admin/class-smart-support-tickets-list-table.php:541
#: admin/class-smart-support-tickets-list-table.php:1092
#: admin/partials/add-new-ticket.php:313 admin/partials/ticket-view.php:578
#: includes/class-smart-support-ticket.php:689
#: includes/class-smart-support-ticket.php:849
#: public/class-smart-support-public.php:1910
#: public/class-smart-support-public.php:2051
#: public/class-smart-support-public.php:2429
msgid "Delayed"
msgstr ""

#: admin/class-smart-support-tickets-list-table.php:540
#: admin/class-smart-support-tickets-list-table.php:989
#: admin/class-smart-support-tickets-list-table.php:1091
#: admin/partials/add-new-ticket.php:314 admin/partials/ticket-view.php:577
#: admin/partials/ticket-view.php:781
#: includes/class-smart-support-status-registry.php:116
#: includes/class-smart-support-ticket.php:672
#: includes/class-smart-support-ticket.php:682
#: includes/class-smart-support-ticket.php:688
#: includes/class-smart-support-ticket.php:848
#: public/class-smart-support-public.php:1909
#: public/class-smart-support-public.php:2050
#: public/class-smart-support-public.php:2428
msgid "Closed"
msgstr ""

#: admin/class-smart-support-admin.php:4683
#: admin/class-smart-support-admin.php:4833
#: admin/class-smart-support-tickets-list-table.php:539
#: admin/class-smart-support-tickets-list-table.php:1090
#: admin/partials/add-new-ticket.php:312 admin/partials/ticket-view.php:576
#: includes/class-smart-support-ticket.php:687
#: includes/class-smart-support-ticket.php:847
#: public/class-smart-support-public.php:1908
#: public/class-smart-support-public.php:2049
#: public/class-smart-support-public.php:2427
msgid "Open"
msgstr ""

#: includes/class-smart-support-status-registry.php:86
#: public/class-smart-support-public.php:1877
msgid "On Hold"
msgstr ""

#: includes/class-smart-support-status-registry.php:76
#: public/class-smart-support-public.php:1876
msgid "Working On"
msgstr ""

#: includes/class-smart-support-status-registry.php:66
#: public/class-smart-support-public.php:1875
msgid "New"
msgstr ""

#: admin/class-smart-support-tickets-list-table.php:619
#: includes/class-smart-support-license-manager.php:651
#: includes/class-smart-support-ticket.php:815
#: includes/class-smart-support-ticket.php:822
#: includes/class-smart-support-ticket.php:829
#: includes/class-smart-support-ticket.php:836
#: includes/class-smart-support-ticket.php:843
#: includes/class-smart-support-user-roles.php:495
#: public/class-smart-support-public.php:2031
msgid "Unknown"
msgstr ""

#: admin/class-smart-support-tickets-list-table.php:614
msgid "Show tickets for this customer"
msgstr ""

#: admin/class-smart-support-tickets-list-table.php:182
msgid "Assign to Agent"
msgstr ""

#: admin/class-smart-support-admin.php:4313
#: admin/class-smart-support-admin.php:4518
#: admin/class-smart-support-tickets-list-table.php:67
#: admin/class-smart-support-tickets-list-table.php:154
msgid "Rating"
msgstr ""

#: admin/class-smart-support-admin.php:5946
msgid "No description available"
msgstr ""

#: admin/class-smart-support-admin.php:5943 admin/partials/user-roles.php:35
msgid "Use ticket templates when creating tickets"
msgstr ""

#: admin/class-smart-support-admin.php:5942
msgid "Create, edit, and manage ticket templates"
msgstr ""

#: admin/class-smart-support-admin.php:5937
msgid "Access and modify plugin settings"
msgstr ""

#: admin/class-smart-support-admin.php:5936 admin/partials/user-roles.php:32
msgid "Manage user roles and permissions"
msgstr ""

#: admin/class-smart-support-admin.php:5935
msgid "View analytics and reports"
msgstr ""

#: admin/class-smart-support-admin.php:5934
msgid "Create, edit, and delete products"
msgstr ""

#: admin/class-smart-support-admin.php:5933
msgid "Create, edit, and delete departments"
msgstr ""

#: admin/class-smart-support-admin.php:5931
msgid "Full ticket management capabilities"
msgstr ""

#: admin/class-smart-support-admin.php:5930
msgid "Add internal notes and comments"
msgstr ""

#: admin/class-smart-support-admin.php:5929
msgid "View internal notes and comments"
msgstr ""

#: admin/class-smart-support-admin.php:5928
msgid "Permanently delete tickets"
msgstr ""

#: admin/class-smart-support-admin.php:5927 admin/partials/user-roles.php:23
msgid "Close and reopen tickets"
msgstr ""

#: admin/class-smart-support-admin.php:5926 admin/partials/user-roles.php:22
msgid "Assign tickets to other agents"
msgstr ""

#: admin/class-smart-support-admin.php:5925 admin/partials/user-roles.php:21
msgid "Reply to tickets and add messages"
msgstr ""

#: admin/class-smart-support-admin.php:5924 admin/partials/user-roles.php:20
msgid "View and list all support tickets"
msgstr ""

#: admin/class-smart-support-admin.php:5923 admin/partials/user-roles.php:19
msgid "Submit new support tickets"
msgstr ""

#: admin/class-smart-support-admin.php:5836
#: admin/class-smart-support-admin.php:5892
#: admin/class-smart-support-admin.php:5978
#: includes/class-smart-support-user-roles.php:503
msgid "Smart Supervisor"
msgstr ""

#: admin/class-smart-support-admin.php:5836
#: admin/class-smart-support-admin.php:5891
#: admin/class-smart-support-admin.php:5956
#: includes/class-smart-support-user-roles.php:505
msgid "Smart Agent"
msgstr ""

#: admin/class-smart-support-admin.php:5835
#: admin/class-smart-support-admin.php:5890
msgid "Support User (Customer)"
msgstr ""

#: admin/class-smart-support-admin.php:5886
msgid "Use Ticket Templates"
msgstr ""

#: admin/class-smart-support-admin.php:5885
msgid "Manage Ticket Templates"
msgstr ""

#: admin/class-smart-support-admin.php:5880
msgid "Manage Settings"
msgstr ""

#: admin/class-smart-support-admin.php:5878
msgid "View Analytics"
msgstr ""

#: admin/class-smart-support-admin.php:5877
msgid "Manage Products"
msgstr ""

#: admin/class-smart-support-admin.php:5876
#: admin/partials/products-list.php:171
msgid "Manage Departments"
msgstr ""

#: admin/class-smart-support-admin.php:5874
msgid "Manage Tickets"
msgstr ""

#: admin/class-smart-support-admin.php:5873
msgid "Add Internal Notes"
msgstr ""

#: admin/class-smart-support-admin.php:5872
msgid "View Internal Notes"
msgstr ""

#: admin/class-smart-support-admin.php:5871
msgid "Delete Tickets"
msgstr ""

#: admin/class-smart-support-admin.php:5870
msgid "Close Tickets"
msgstr ""

#: admin/class-smart-support-admin.php:5869
msgid "Assign Tickets"
msgstr ""

#: admin/class-smart-support-admin.php:5868
msgid "Reply to Tickets"
msgstr ""

#: admin/class-smart-support-admin.php:5867
msgid "View Tickets"
msgstr ""

#: admin/class-smart-support-admin.php:5866
msgid "Submit Tickets"
msgstr ""

#: admin/class-smart-support-admin.php:5849
msgid "User roles updated successfully."
msgstr ""

#. translators: %d is the ticket ID.
#: admin/class-smart-support-admin.php:5326
msgid "Failed to archive ticket #%d"
msgstr ""

#. translators: %d is the exception message returned during the auto-delay
#. process.
#: admin/class-smart-support-admin.php:5439
msgid "%d tickets deleted successfully."
msgstr ""

#. translators: #%sd is the exception message returned during the auto-delay
#. process.
#: admin/class-smart-support-admin.php:5432
msgid "Failed to delete ticket #%d"
msgstr ""

#. translators: %d is the exception message returned during the auto-delay
#. process.
#: admin/class-smart-support-admin.php:5283
msgid "%d tickets reopened successfully."
msgstr ""

#. translators: #%d is the exception message returned during the auto-delay
#. process.
#: admin/class-smart-support-admin.php:5276
msgid "Failed to reopen ticket #%d"
msgstr ""

#. translators: %d is the exception message returned during the auto-delay
#. process.
#: admin/class-smart-support-admin.php:5237
msgid "%d tickets closed successfully."
msgstr ""

#. translators: %d is the exception message returned during the auto-delay
#. process.
#: admin/class-smart-support-admin.php:5230
msgid "Failed to close ticket #%d"
msgstr ""

#. translators: %d is the exception message returned during the auto-delay
#. process.
#: admin/class-smart-support-admin.php:4377
msgid "%d user rejected for support."
msgid_plural "%d users rejected for support."
msgstr[0] ""
msgstr[1] ""

#. translators: %d is the exception message returned during the auto-delay
#. process.
#: admin/class-smart-support-admin.php:4371
msgid "%d user approved for support."
msgid_plural "%d users approved for support."
msgstr[0] ""
msgstr[1] ""

#: admin/class-smart-support-admin.php:4324
msgid "<a href=\"https://smart-support.com/support\" target=\"_blank\">Support</a>"
msgstr ""

#: admin/class-smart-support-admin.php:4323
msgid "<a href=\"https://smart-support.com/docs\" target=\"_blank\">Documentation</a>"
msgstr ""

#: admin/class-smart-support-admin.php:4322
msgid "For more information:"
msgstr ""

#: admin/class-smart-support-admin.php:4315
#: admin/class-smart-support-admin.php:4520
#: admin/class-smart-support-tickets-list-table.php:54
#: admin/class-smart-support-tickets-list-table.php:69
#: admin/class-smart-support-tickets-list-table.php:156
#: admin/partials/settings.php:3134 public/class-smart-support-public.php:1975
msgid "Created"
msgstr ""

#: admin/class-smart-support-admin.php:4312
#: admin/class-smart-support-admin.php:4517
#: admin/class-smart-support-tickets-list-table.php:65
#: admin/class-smart-support-tickets-list-table.php:152
#: admin/partials/analytics.php:332 admin/partials/ticket-view.php:388
#: public/class-smart-support-public.php:2548
msgid "Agent"
msgstr ""

#: admin/class-smart-support-admin.php:4311
#: admin/class-smart-support-admin.php:4511
#: public/class-smart-support-public.php:1905
msgid "State"
msgstr ""

#: admin/class-smart-support-admin.php:4310
#: admin/class-smart-support-admin.php:4516
#: admin/class-smart-support-tickets-list-table.php:63
#: admin/class-smart-support-tickets-list-table.php:150
#: admin/partials/add-new-ticket.php:230 admin/partials/departments-list.php:72
#: admin/partials/departments.php:83 admin/partials/departments.php:182
#: admin/partials/departments.php:249 admin/partials/licenses.php:83
#: admin/partials/product-add.php:104 admin/partials/products-list.php:72
#: admin/partials/products.php:84 admin/partials/products.php:200
#: admin/partials/products.php:274 admin/partials/settings.php:3136
#: admin/partials/ticket-edit.php:112 admin/partials/ticket-types.php:72
#: admin/partials/ticket-types.php:152 admin/partials/ticket-view.php:591
#: public/class-smart-support-public.php:1872
#: public/class-smart-support-public.php:1967
msgid "Status"
msgstr ""

#: admin/class-smart-support-admin.php:4309
#: admin/class-smart-support-admin.php:4515
#: admin/class-smart-support-tickets-list-table.php:64
#: admin/class-smart-support-tickets-list-table.php:151
#: admin/partials/add-new-ticket.php:387 admin/partials/ticket-edit.php:125
#: admin/partials/ticket-view.php:344 public/class-smart-support-public.php:991
#: public/class-smart-support-public.php:1969
msgid "Priority"
msgstr ""

#: admin/class-smart-support-admin.php:4308
#: admin/class-smart-support-admin.php:4514
#: admin/class-smart-support-tickets-list-table.php:66
#: admin/class-smart-support-tickets-list-table.php:153
#: admin/partials/add-new-ticket.php:355 admin/partials/analytics.php:279
#: admin/partials/product-add.php:88 admin/partials/products-list.php:70
#: admin/partials/products.php:82 admin/partials/products.php:184
#: admin/partials/products.php:258 admin/partials/ticket-edit.php:138
#: admin/partials/ticket-view.php:296 public/class-smart-support-public.php:928
#: public/class-smart-support-public.php:1892
#: public/class-smart-support-public.php:1965
msgid "Department"
msgstr ""

#: admin/class-smart-support-admin.php:4307
#: admin/class-smart-support-admin.php:4513
#: admin/class-smart-support-tickets-list-table.php:61
#: admin/class-smart-support-tickets-list-table.php:148
#: admin/partials/add-new-ticket.php:252 admin/partials/settings.php:2541
#: admin/partials/ticket-edit.php:248 admin/partials/ticket-view.php:240
#: admin/partials/ticket-view.php:390 admin/partials/ticket-view.php:611
#: includes/class-smart-support-user-roles.php:507
#: public/class-smart-support-public.php:2499
#: public/class-smart-support-public.php:2550
msgid "Customer"
msgstr ""

#: admin/class-smart-support-admin.php:4306
#: admin/class-smart-support-admin.php:4512
#: admin/class-smart-support-tickets-list-table.php:62
#: admin/class-smart-support-tickets-list-table.php:149
#: admin/partials/settings.php:837 admin/partials/settings.php:930
#: admin/partials/settings.php:1007 admin/partials/settings.php:1084
#: admin/partials/settings.php:1161 admin/partials/settings.php:1238
#: admin/partials/settings.php:1315 admin/partials/settings.php:1405
#: admin/partials/settings.php:1556 admin/partials/settings.php:1621
#: admin/partials/settings.php:1686 admin/partials/settings.php:1751
#: admin/partials/settings.php:1829 admin/partials/settings.php:1907
#: admin/partials/settings.php:1985 admin/partials/ticket-edit.php:106
#: public/class-smart-support-public.php:920
#: public/class-smart-support-public.php:1959
msgid "Subject"
msgstr ""

#: admin/class-smart-support-admin.php:4305
#: admin/class-smart-support-admin.php:4510
#: admin/class-smart-support-tickets-list-table.php:51
#: admin/class-smart-support-tickets-list-table.php:60
#: admin/class-smart-support-tickets-list-table.php:147
#: admin/partials/ticket-view.php:83 admin/partials/ticket-view.php:224
msgid "Ticket"
msgstr ""

#: admin/class-smart-support-admin.php:4303
msgid "You can customize which columns are displayed using the Screen Options tab:"
msgstr ""

#: admin/class-smart-support-admin.php:4300
#: admin/class-smart-support-admin.php:4302
msgid "Columns"
msgstr ""

#: admin/class-smart-support-admin.php:4294
msgid "To use bulk actions, select the tickets using the checkboxes, choose an action from the dropdown, and click \"Apply\"."
msgstr ""

#: admin/class-smart-support-admin.php:4292
#: admin/class-smart-support-tickets-list-table.php:172
#: admin/class-smart-support-tickets-list-table.php:187
#: admin/class-smart-support-tickets-list-table.php:878
#: admin/class-smart-support-tickets-list-table.php:949
#: admin/partials/departments-list.php:125 admin/partials/departments.php:135
#: admin/partials/products-list.php:140 admin/partials/products.php:146
#: admin/partials/settings.php:3176 admin/partials/ticket-types.php:117
msgid "Delete"
msgstr ""

#: admin/class-smart-support-admin.php:4289
#: admin/class-smart-support-tickets-list-table.php:180
#: admin/class-smart-support-tickets-list-table.php:919
msgid "Reopen"
msgstr ""

#: admin/class-smart-support-admin.php:474
#: admin/class-smart-support-admin.php:2653
#: admin/class-smart-support-admin.php:2700
#: admin/class-smart-support-admin.php:4288
#: admin/class-smart-support-tickets-list-table.php:179
#: admin/class-smart-support-tickets-list-table.php:906
#: admin/partials/ticket-view.php:877
#: public/class-smart-support-public.php:1121
#: public/class-smart-support-public.php:1851
#: public/class-smart-support-public.php:2285
msgid "Close"
msgstr ""

#: admin/class-smart-support-admin.php:4286
msgid "You can perform bulk actions on multiple tickets:"
msgstr ""

#: admin/class-smart-support-admin.php:4283
#: admin/class-smart-support-admin.php:4285
msgid "Bulk Actions"
msgstr ""

#: admin/class-smart-support-admin.php:4277
msgid "You can also use the search box to find tickets by subject, message content, or ticket number."
msgstr ""

#: admin/class-smart-support-admin.php:4276
msgid "Use the filters at the top to narrow down tickets by status, state, priority, department, or agent."
msgstr ""

#: admin/class-smart-support-admin.php:4275
msgid "This screen provides access to all support tickets. You can filter, sort, and manage tickets from this interface."
msgstr ""

#: admin/class-smart-support-admin.php:4274
msgid "Smart Support Tickets"
msgstr ""

#: admin/class-smart-support-admin.php:4272 admin/partials/analytics.php:130
#: admin/partials/settings.php:143
msgid "Overview"
msgstr ""

#: admin/class-smart-support-admin.php:4257
msgid "Tickets per page"
msgstr ""

#: admin/class-smart-support-admin.php:4242
msgid "Column preferences saved."
msgstr ""

#. translators: %s:column %s is the exception message returned during the
#. auto-delay process.
#: admin/class-smart-support-admin.php:4220
msgid "Column \"%s\" shown"
msgstr ""

#. translators: %s:column %s is the exception message returned during the
#. auto-delay process.
#: admin/class-smart-support-admin.php:4220
msgid "Column \"%s\" hidden"
msgstr ""

#: admin/class-smart-support-admin.php:4196
msgid "Invalid column."
msgstr ""

#. translators: %s is the exception message returned during the auto-delay
#. process.
#: admin/class-smart-support-admin.php:4168
msgid "Failed to run auto-delay process: %s"
msgstr ""

#: admin/class-smart-support-admin.php:4162
msgid "Auto-delay process completed successfully."
msgstr ""

#. translators: %s: Checking auto-close process.
#: admin/class-smart-support-admin.php:4141
msgid "Failed to run auto-close process: %s"
msgstr ""

#: admin/class-smart-support-admin.php:4138
msgid "Auto-close process completed successfully."
msgstr ""

#: admin/class-smart-support-admin.php:4117
msgid "Failed to update ticket subject."
msgstr ""

#: admin/class-smart-support-admin.php:4115
msgid "Ticket subject updated successfully."
msgstr ""

#: admin/class-smart-support-admin.php:4103
msgid "Subject cannot be empty."
msgstr ""

#: admin/class-smart-support-admin.php:4078
#: admin/class-smart-support-admin.php:5621
#: public/class-smart-support-public.php:3043
msgid "Failed to reopen ticket."
msgstr ""

#: admin/class-smart-support-admin.php:4076
#: admin/class-smart-support-admin.php:5618
#: includes/rest/class-smart-support-rest-tickets-controller.php:547
#: public/class-smart-support-public.php:3041
msgid "Ticket reopened successfully."
msgstr ""

#: admin/class-smart-support-admin.php:4046
#: admin/class-smart-support-admin.php:5582
#: public/class-smart-support-public.php:2952
#: public/class-smart-support-public.php:2989
msgid "Failed to close ticket."
msgstr ""

#: admin/class-smart-support-admin.php:4044
#: admin/class-smart-support-admin.php:5579
#: includes/rest/class-smart-support-rest-tickets-controller.php:529
#: public/class-smart-support-public.php:2949
#: public/class-smart-support-public.php:2987
msgid "Ticket closed successfully."
msgstr ""

#: admin/class-smart-support-admin.php:4014
msgid "Failed to update ticket."
msgstr ""

#: admin/class-smart-support-admin.php:3806
msgid "User rejected successfully."
msgstr ""

#: admin/class-smart-support-admin.php:3790
msgid "User approved successfully."
msgstr ""

#: admin/class-smart-support-admin.php:3746
msgid "Settings saved successfully."
msgstr ""

#: admin/class-smart-support-admin.php:3210
msgid "Failed to delete product."
msgstr ""

#: admin/class-smart-support-admin.php:3207
msgid "Product deleted successfully."
msgstr ""

#: admin/class-smart-support-admin.php:3202
msgid "Cannot delete product that has tickets. Please reassign or delete the tickets first."
msgstr ""

#: admin/class-smart-support-admin.php:3180
msgid "Failed to save product."
msgstr ""

#: admin/class-smart-support-admin.php:3173
msgid "Product created successfully."
msgstr ""

#: admin/class-smart-support-admin.php:3169
msgid "Product updated successfully."
msgstr ""

#: admin/class-smart-support-admin.php:3138
msgid "Failed to delete department."
msgstr ""

#: admin/class-smart-support-admin.php:3135
msgid "Department deleted successfully."
msgstr ""

#: admin/class-smart-support-admin.php:3128
msgid "Cannot delete department that has tickets. Please reassign or delete the tickets first."
msgstr ""

#: admin/class-smart-support-admin.php:3102
msgid "Failed to save department."
msgstr ""

#: admin/class-smart-support-admin.php:3095
msgid "Department created successfully."
msgstr ""

#: admin/class-smart-support-admin.php:3091
msgid "Department updated successfully."
msgstr ""

#: admin/class-smart-support-admin.php:3060
#: public/class-smart-support-public.php:2745
#: public/class-smart-support-public.php:3333
msgid "Failed to add reply."
msgstr ""

#: admin/class-smart-support-admin.php:3017
#: public/class-smart-support-public.php:2737
#: public/class-smart-support-public.php:3327
msgid "Ticket closed."
msgstr ""

#: admin/class-smart-support-admin.php:3007
msgid "Ticket automatically assigned to you."
msgstr ""

#: admin/class-smart-support-admin.php:2980
#: public/class-smart-support-public.php:2719
#: public/class-smart-support-public.php:3311
msgid "Reply added successfully."
msgstr ""

#: admin/class-smart-support-admin.php:2929
#: admin/class-smart-support-admin.php:4012
#: includes/rest/class-smart-support-rest-tickets-controller.php:511
msgid "Ticket updated successfully."
msgstr ""

#: admin/class-smart-support-admin.php:2847
#: includes/rest/class-smart-support-rest-tickets-controller.php:476
msgid "Ticket created successfully."
msgstr ""

#: admin/class-smart-support-admin.php:2384
#: admin/class-smart-support-admin.php:2395
#: admin/class-smart-support-admin.php:2458
#: admin/class-smart-support-admin.php:2740
#: admin/class-smart-support-admin.php:2765
#: admin/class-smart-support-admin.php:2789
#: admin/class-smart-support-admin.php:2858
#: admin/class-smart-support-admin.php:2940
#: admin/class-smart-support-admin.php:3071
#: admin/class-smart-support-admin.php:3113
#: admin/class-smart-support-admin.php:3149
#: admin/class-smart-support-admin.php:3191
#: admin/class-smart-support-admin.php:3221
#: admin/class-smart-support-admin.php:3267
#: admin/class-smart-support-admin.php:3383
#: admin/class-smart-support-admin.php:3783
#: admin/class-smart-support-admin.php:3798
#: admin/class-smart-support-admin.php:3814
#: admin/class-smart-support-admin.php:3851
#: admin/class-smart-support-admin.php:3954
#: admin/class-smart-support-admin.php:4028
#: admin/class-smart-support-admin.php:4060
#: admin/class-smart-support-admin.php:4092
#: admin/class-smart-support-admin.php:4131
#: admin/class-smart-support-admin.php:4155
#: admin/class-smart-support-admin.php:4185
#: admin/class-smart-support-admin.php:4945
#: admin/class-smart-support-admin.php:4991
#: admin/class-smart-support-admin.php:5302
#: admin/class-smart-support-admin.php:5357
#: admin/class-smart-support-admin.php:5453
#: admin/class-smart-support-admin.php:5505
#: admin/class-smart-support-admin.php:5553
#: admin/class-smart-support-admin.php:5592
#: admin/class-smart-support-admin.php:5674
#: admin/class-smart-support-admin.php:5719
#: admin/class-smart-support-admin.php:5759
msgid "Permission denied."
msgstr ""

#: admin/class-smart-support-admin.php:2332
#: admin/class-smart-support-admin.php:2370
#: admin/class-smart-support-admin.php:3758
#: admin/class-smart-support-admin.php:3831
#: admin/class-smart-support-admin.php:3856
#: admin/class-smart-support-admin.php:3950
#: admin/class-smart-support-admin.php:4024
#: admin/class-smart-support-admin.php:4056
#: admin/class-smart-support-admin.php:4088
#: admin/class-smart-support-admin.php:4127
#: admin/class-smart-support-admin.php:4151
#: admin/class-smart-support-admin.php:4181
#: admin/class-smart-support-admin.php:5298
#: admin/class-smart-support-admin.php:5353
#: admin/class-smart-support-admin.php:5458
#: admin/class-smart-support-admin.php:5510
#: admin/class-smart-support-admin.php:5571
#: admin/class-smart-support-admin.php:5610
#: admin/class-smart-support-admin.php:5650
#: admin/class-smart-support-admin.php:5694
#: admin/class-smart-support-admin.php:5739
#: public/class-smart-support-public.php:315
#: public/class-smart-support-public.php:350
#: public/class-smart-support-public.php:682
#: public/class-smart-support-public.php:813
#: public/class-smart-support-public.php:2964
#: public/class-smart-support-public.php:2999
#: public/class-smart-support-public.php:3277
#: public/class-smart-support-public.php:3343
msgid "Security check failed."
msgstr ""

#: admin/class-smart-support-admin.php:2222 admin/partials/products.php:227
msgid "Product not found."
msgstr ""

#: admin/class-smart-support-admin.php:2217
#: admin/class-smart-support-admin.php:3196
msgid "Invalid product ID."
msgstr ""

#: admin/class-smart-support-admin.php:2132
#: admin/class-smart-support-tickets-list-table.php:639
#: admin/class-smart-support-tickets-list-table.php:1100
#: admin/partials/add-new-ticket.php:393 admin/partials/priorities.php:69
#: admin/partials/settings.php:232 admin/partials/ticket-edit.php:131
#: admin/partials/ticket-view.php:350
#: includes/class-smart-support-ticket.php:707
#: public/class-smart-support-public.php:997
msgid "Urgent"
msgstr ""

#: admin/class-smart-support-admin.php:2131
#: admin/class-smart-support-tickets-list-table.php:638
#: admin/class-smart-support-tickets-list-table.php:1099
#: admin/partials/add-new-ticket.php:392 admin/partials/priorities.php:64
#: admin/partials/settings.php:231 admin/partials/ticket-edit.php:130
#: admin/partials/ticket-view.php:349
#: includes/class-smart-support-ticket.php:706
#: public/class-smart-support-public.php:996
msgid "High"
msgstr ""

#: admin/class-smart-support-admin.php:2130
#: admin/class-smart-support-admin.php:4684
#: admin/class-smart-support-admin.php:4834
#: admin/class-smart-support-tickets-list-table.php:637
#: admin/class-smart-support-tickets-list-table.php:1098
#: admin/partials/add-new-ticket.php:391 admin/partials/priorities.php:59
#: admin/partials/settings.php:230 admin/partials/ticket-edit.php:129
#: admin/partials/ticket-view.php:348
#: includes/class-smart-support-ticket.php:705
#: public/class-smart-support-public.php:995
msgid "Medium"
msgstr ""

#: admin/class-smart-support-admin.php:2129
#: admin/class-smart-support-tickets-list-table.php:636
#: admin/class-smart-support-tickets-list-table.php:1097
#: admin/partials/add-new-ticket.php:390 admin/partials/priorities.php:54
#: admin/partials/settings.php:229 admin/partials/ticket-edit.php:128
#: admin/partials/ticket-view.php:347
#: includes/class-smart-support-ticket.php:704
#: public/class-smart-support-public.php:994
msgid "Low"
msgstr ""

#: admin/class-smart-support-admin.php:2118 admin/partials/departments.php:209
msgid "Department not found."
msgstr ""

#: admin/class-smart-support-admin.php:2112
#: admin/class-smart-support-admin.php:3120
msgid "Invalid department ID."
msgstr ""

#: admin/class-smart-support-admin.php:2001
#: admin/class-smart-support-admin.php:3960
#: admin/class-smart-support-admin.php:4034
#: admin/class-smart-support-admin.php:4066
#: admin/class-smart-support-admin.php:4099 admin/partials/ticket-edit.php:14
msgid "Invalid ticket ID."
msgstr ""

#: admin/class-smart-support-admin.php:1978
#: admin/class-smart-support-admin.php:2007
#: admin/class-smart-support-admin.php:2866
#: admin/class-smart-support-admin.php:2963
#: admin/class-smart-support-admin.php:4040
#: admin/class-smart-support-admin.php:4072
#: admin/class-smart-support-admin.php:4109
#: admin/class-smart-support-admin.php:4966
#: admin/class-smart-support-admin.php:5018
#: admin/class-smart-support-admin.php:5559
#: admin/class-smart-support-admin.php:5565
#: admin/class-smart-support-admin.php:5598
#: admin/class-smart-support-admin.php:5604
#: admin/class-smart-support-admin.php:5638
#: admin/class-smart-support-admin.php:5644
#: admin/class-smart-support-admin.php:5684
#: admin/class-smart-support-admin.php:5689
#: admin/class-smart-support-admin.php:5729
#: admin/class-smart-support-admin.php:5734 admin/partials/ticket-edit.php:19
#: admin/partials/ticket-view.php:28
#: includes/rest/class-smart-support-rest-replies-controller.php:71
#: includes/rest/class-smart-support-rest-replies-controller.php:82
#: includes/rest/class-smart-support-rest-tickets-controller.php:405
#: includes/rest/class-smart-support-rest-tickets-controller.php:483
#: includes/rest/class-smart-support-rest-tickets-controller.php:518
#: includes/rest/class-smart-support-rest-tickets-controller.php:536
#: includes/rest/class-smart-support-rest-tickets-controller.php:554
#: includes/rest/class-smart-support-rest-tickets-controller.php:585
#: includes/rest/class-smart-support-rest-tickets-controller.php:616
#: public/class-smart-support-public.php:362
#: public/class-smart-support-public.php:2349
msgid "Ticket not found."
msgstr ""

#: admin/class-smart-support-admin.php:1972
#: public/class-smart-support-public.php:2319
msgid "Invalid ticket number."
msgstr ""

#: admin/class-smart-support-admin.php:1968
#: admin/class-smart-support-admin.php:4960 admin/partials/ticket-view.php:23
msgid "Invalid ticket number format."
msgstr ""

#: admin/class-smart-support-admin.php:1871
#: admin/class-smart-support-admin.php:1872
msgid "Support"
msgstr ""

#: admin/class-smart-support-admin.php:1846
#: admin/class-smart-support-admin.php:1847
msgid "User Roles"
msgstr ""

#: admin/class-smart-support-admin.php:1832
#: admin/class-smart-support-admin.php:1833
#: public/class-smart-support-public.php:1843
msgid "Settings"
msgstr ""

#: admin/class-smart-support-admin.php:1821
#: admin/class-smart-support-admin.php:1822 admin/partials/products-list.php:15
#: admin/partials/products.php:25
msgid "Products"
msgstr ""

#: admin/class-smart-support-admin.php:1786
#: admin/class-smart-support-admin.php:1787
msgid "Priorities"
msgstr ""

#: admin/class-smart-support-admin.php:1774
#: admin/class-smart-support-admin.php:1775
#: admin/partials/departments-list.php:15 admin/partials/departments.php:24
msgid "Departments"
msgstr ""

#: admin/class-smart-support-admin.php:1759
#: admin/partials/departments-list.php:16 admin/partials/departments.php:26
#: admin/partials/products-list.php:16 admin/partials/products.php:27
#: admin/partials/ticket-types.php:46 admin/partials/tickets-list.php:39
msgid "Add New"
msgstr ""

#: admin/class-smart-support-admin.php:1758
#: admin/partials/add-new-ticket.php:58
msgid "Add New Ticket"
msgstr ""

#: admin/class-smart-support-admin.php:1748
#: admin/class-smart-support-admin.php:1749
msgid "Dashboard"
msgstr ""

#: admin/partials/departments.php:197 admin/partials/departments.php:292
#: admin/partials/product-add.php:119 admin/partials/products.php:215
#: admin/partials/products.php:317 admin/partials/settings.php:889
#: admin/partials/settings.php:979 admin/partials/settings.php:1056
#: admin/partials/settings.php:1133 admin/partials/settings.php:1210
#: admin/partials/settings.php:1287 admin/partials/settings.php:1364
#: admin/partials/settings.php:1454 admin/partials/ticket-edit.php:236
#: admin/partials/ticket-types.php:163 admin/partials/ticket-view.php:1055
#: public/class-smart-support-public.php:1103
msgid "Cancel"
msgstr ""

#: admin/class-smart-support-tickets-list-table.php:877
#: admin/class-smart-support-tickets-list-table.php:948
msgid "Are you sure you want to delete this ticket? This action cannot be undone."
msgstr ""

#: admin/partials/add-new-ticket.php:297 admin/partials/ticket-edit.php:185
#: admin/partials/ticket-view.php:626
#: includes/class-smart-support-ticket.php:833
#: includes/class-smart-support-ticket.php:893
#: includes/class-smart-support-ticket.php:901
msgid "Unassigned"
msgstr ""

#: admin/class-smart-support-admin.php:447 includes/class-smart-support.php:279
msgid "Are you sure you want to delete this item?"
msgstr ""

#: admin/class-smart-support-admin.php:263
#: admin/class-smart-support-admin.php:3900
msgid "Reject for Support"
msgstr ""

#: admin/class-smart-support-admin.php:262
#: admin/class-smart-support-admin.php:3895
msgid "Approve for Support"
msgstr ""

#: admin/class-smart-support-admin.php:252
#: admin/class-smart-support-admin.php:4396
msgid "Unapproved"
msgstr ""

#: admin/class-smart-support-admin.php:250
#: admin/class-smart-support-admin.php:4395
msgid "Approved"
msgstr ""

#: admin/class-smart-support-admin.php:236
msgid "Support Approval"
msgstr ""

#: admin/class-smart-support-admin.php:5879
msgid "Manage User Roles"
msgstr ""

#. Plugin Name of the plugin
#. Author of the plugin
#: smart-support.php admin/class-smart-support-admin.php:1705
#: admin/class-smart-support-admin.php:1722
msgid "Smart Support"
msgstr ""