# Translation of Plugins - Smart Support – Self-Hosted Helpdesk & Custom Support Ticket System with AI Agent Support - Development Readme (trunk) in Maltese
# This file is distributed under the same license as the Plugins - Smart Support – Self-Hosted Helpdesk & Custom Support Ticket System with AI Agent Support - Development Readme (trunk) package.
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"Project-Id-Version: Plugins - Smart Support – Self-Hosted Helpdesk &amp; Custom Support Ticket System with AI Agent Support - Development Readme (trunk)\n"

#. Short description.
#, gp-priority: high
msgid "WordPress helpdesk Ticket System with frontend ticketing, agent workflows, email alerts, reports, attachments, and optional AI assistance."
msgstr ""

#. Plugin name.
#, gp-priority: high
msgid "Smart Support – Self-Hosted Helpdesk &amp; Custom Support Ticket System with AI Agent Support"
msgstr ""

#. Found in description header.
msgid "Live Demo"
msgstr ""

#. Found in description paragraph.
msgid "<strong><a href=\"https://demo.smartsupportdesk.com/\">LIVE DEMO</a></strong>"
msgstr ""

#. Found in description list item.
msgid "Optional auto-archive rules for closed tickets"
msgstr ""

#. Found in description list item.
msgid "Dedicated Archived Tickets page with search, pagination, restore, delete, bulk restore, and bulk delete tools"
msgstr ""

#. Found in description list item.
msgid "Closed ticket archive and restore workflow"
msgstr ""

#. Found in description list item.
msgid "Manage archived tickets from a dedicated Archive Tickets page with search, pagination, restore, and delete tools"
msgstr ""

#. Found in description list item.
msgid "Keep archived tickets out of normal dashboards, reports, and ticket lists until restored"
msgstr ""

#. Found in description list item.
msgid "Archive closed tickets manually or automatically after a configured number of days"
msgstr ""

#. Found in description list item.
msgid "Waiting indicators for unanswered tickets"
msgstr ""

#. Found in faq paragraph.
msgid "Confirm that you are viewing the page containing <code>[smart_support_page]</code>. Clear site, plugin, server, and browser caches. Temporarily disable HTML optimization or minification that may alter forms. Inspect the page for theme or page-builder CSS that hides or overrides inputs, then apply a site-specific CSS correction if needed."
msgstr ""

#. Found in faq paragraph.
msgid "The primary frontend entry point is <code>[smart_support_page]</code>. It renders the complete customer support portal on one WordPress page."
msgstr ""

#. Found in faq paragraph.
msgid "The floating support widget is available through the optional Smart Widget add-on. After installing and activating the add-on, use its settings to configure the button, placement, and available support options."
msgstr ""

#. Found in faq paragraph.
msgid "Yes. Smart Support is translation-ready and includes a <code>.pot</code> file in the <code>languages</code> directory."
msgstr ""

#. Found in faq paragraph.
msgid "Ticket data is stored in the WordPress database, including custom tables used by the plugin. Use your hosting backup system or a suitable database backup and export process. Additional structured export workflows may be available through integrations or extensions."
msgstr ""

#. Found in faq paragraph.
msgid "Yes. The Reports area can display ticket volume, status information, ratings, and agent performance data using Chart.js-based visualizations."
msgstr ""

#. Found in faq paragraph.
msgid "The plugin uses WordPress nonces, capability checks, sanitization, escaping, restricted attachment access, and other WordPress security practices. Site owners should also keep WordPress and all installed software updated, protect administrator accounts, and maintain secure backups."
msgstr ""

#. Found in faq paragraph.
msgid "A separate mobile app is not required. The frontend Support Center is responsive and can be used in modern mobile and tablet browsers."
msgstr ""

#. Found in faq paragraph.
msgid "Smart Support is designed to be multisite-compatible. Test the plugin with the specific network setup, themes, plugins, user roles, and site configuration used by your organization."
msgstr ""

#. Found in faq paragraph.
msgid "Yes. Google reCAPTCHA v2, v2 Invisible, and v3 are supported. Administrators can enable it for supported login, registration, and ticket forms in the Advanced settings."
msgstr ""

#. Found in faq paragraph.
msgid "Administrators can configure allowed file types, file size limits, and attachment counts. Files are stored using WordPress APIs and can be downloaded by authorized users according to ticket access permissions."
msgstr ""

#. Found in faq paragraph.
msgid "The portal is designed to render inside the normal WordPress content area. When using a page builder, a blank or canvas page template may provide the best layout. Theme or builder CSS can affect form and layout styling, so site-specific adjustments may occasionally be required."
msgstr ""

#. Found in faq paragraph.
msgid "Yes. Administrators can configure agent visibility for assigned tickets, department tickets, or all tickets, depending on the team's workflow and permissions."
msgstr ""

#. Found in faq paragraph.
msgid "Yes. Smart Support includes Support Agent and Support Supervisor roles with capability-driven permissions, department assignments, ticket visibility controls, notifications, and agent performance reporting."
msgstr ""

#. Found in faq paragraph.
msgid "Yes. Customers can register, log in, create support tickets, upload allowed attachments, review replies, search ticket history, and track ticket status through the frontend Support Center."
msgstr ""

#. Found in faq paragraph.
msgid "Fresh installations create a Support Center page automatically. To create one manually, add <code>[smart_support_page]</code> to a standard WordPress page."
msgstr ""

#. Found in faq paragraph.
msgid "Yes. The plugin runs on your WordPress installation and stores support data in your site's database and uploads environment. Optional external services are used only when you enable and configure features such as reCAPTCHA or AI."
msgstr ""

#. Found in faq paragraph.
msgid "Yes. Smart Support is a self-hosted WordPress support ticket system and helpdesk plugin for managing customer support conversations, ticket replies, customer accounts, file attachments, departments, priorities, notifications, reports, and agent workflows from your own WordPress website."
msgstr ""

#. Found in faq header.
msgid "My form inputs are not visible on the Support Center page. What should I check?"
msgstr ""

#. Found in faq header.
msgid "Are there shortcodes besides the main Support Center shortcode?"
msgstr ""

#. Found in faq header.
msgid "How do I add the floating support widget?"
msgstr ""

#. Found in faq header.
msgid "Can I translate Smart Support?"
msgstr ""

#. Found in faq header.
msgid "Can I export or back up support tickets?"
msgstr ""

#. Found in faq header.
msgid "Does Smart Support include reports?"
msgstr ""

#. Found in faq header.
msgid "What security measures does Smart Support use?"
msgstr ""

#. Found in faq header.
msgid "Does Smart Support work on WordPress multisite?"
msgstr ""

#. Found in faq header.
msgid "Does Smart Support support Google reCAPTCHA?"
msgstr ""

#. Found in faq header.
msgid "Does Smart Support work with themes and page builders?"
msgstr ""

#. Found in faq header.
msgid "Can agents see only their own tickets?"
msgstr ""

#. Found in faq header.
msgid "Does Smart Support support multiple agents?"
msgstr ""

#. Found in faq header.
msgid "Can customers submit support tickets from the frontend?"
msgstr ""

#. Found in faq header.
msgid "Is Smart Support a self-hosted helpdesk?"
msgstr ""

#. Found in faq header.
msgid "Is Smart Support a WordPress support ticket system?"
msgstr ""

#. Found in installation list item.
msgid "To create the page manually, add <code>[smart_support_page]</code> to any WordPress page."
msgstr ""

#. Found in installation list item.
msgid "On a fresh installation, Smart Support creates a Support Center page automatically."
msgstr ""

#. Found in installation list item.
msgid "Open Smart Support → Settings and configure the plugin."
msgstr ""

#. Found in installation list item.
msgid "Activate Smart Support."
msgstr ""

#. Found in installation list item.
msgid "In the WordPress dashboard, go to Plugins."
msgstr ""

#. Found in installation list item.
msgid "Open the automatically created Support Center page and confirm that it contains <code>[smart_support_page]</code>."
msgstr ""

#. Found in installation list item.
msgid "Go to Smart Support → Settings and configure the support system."
msgstr ""

#. Found in installation list item.
msgid "Open the Smart Support menu in the WordPress dashboard."
msgstr ""

#. Found in installation list item.
msgid "When installation is complete, click Activate."
msgstr ""

#. Found in installation list item.
msgid "Locate Smart Support and click Install Now."
msgstr ""

#. Found in installation list item.
msgid "Search for <code>Smart Support</code>."
msgstr ""

#. Found in installation list item.
msgid "In the WordPress dashboard, go to Plugins → Add New."
msgstr ""

#. Found in installation header.
msgid "Install from the WordPress Plugin Directory"
msgstr ""

#. Found in description paragraph.
msgid "Smart Support stores the information needed to operate the support system on the WordPress site. Site owners are responsible for setting suitable privacy, access, retention, deletion, and backup policies for their support data."
msgstr ""

#. Found in description paragraph.
msgid "The Smart Support AI assistant is optional. It can use a connected WordPress Core AI provider on WordPress 7.0 or later, or the OpenAI-compatible provider. For more details read <a href=\"https://smartsupportdesk.com/knowledgebase/smart-support-ai-assistant-user-guide/\">AI Documentation</a>"
msgstr ""

#. Found in description paragraph.
msgid "Smart Support is self-hosted, but some optional features connect to external services when an administrator enables and configures them. Smart Support uses <a href=\"https://www.google.com/recaptcha/api/siteverify\">Google reCAPTCHA</a> (optional) for spam prevention (<a href=\"https://policies.google.com/terms\">Terms of Service</a> &amp; <a href=\"https://policies.google.com/privacy\">Privacy Policy</a>) and <a href=\"https://www.chartjs.org\">Chart.js</a> in the admin for analytics (<a href=\"https://www.chartjs.org/\">Terms of Service</a> &amp; <a href=\"https://www.chartjs.org/\">Privacy Policy</a>). The plugin validates permissions server‑side, escapes output, verifies nonces on all forms, and stores files securely using WordPress APIs."
msgstr ""

#. Found in description paragraph.
msgid "Smart Support includes an optional REST API for server-to-server integrations such as CRM synchronization, automations, imports, and custom applications. The REST API is disabled by default. For setup and endpoint information, see the <a href=\"https://smartsupportdesk.com/knowledgebase/smart-support-rest-api-user-guide/\">REST API documentation</a>"
msgstr ""

#. Found in description paragraph.
msgid "Additional <a href=\"https://smartsupportdesk.com/add-ons/\">add-ons</a>, bundles, and pricing information are available at: <a href=\"https://smartsupportdesk.com/pricing/\">Smart Support Pricing</a>"
msgstr ""

#. Found in description paragraph.
msgid "<strong><a href=\"https://smartsupportdesk.com/add-on/smart-support-productivity-suite/\">Productivity Suite</a></strong>: Enhance agent productivity with comprehensive workflow tools."
msgstr ""

#. Found in description paragraph.
msgid "<strong><a href=\"https://smartsupportdesk.com/add-on/smart-support-time-tracking/\">Time Tracking</a></strong>: Accurately track time spent on support tickets by agents, departments, and clients."
msgstr ""

#. Found in description paragraph.
msgid "<strong><a href=\"https://smartsupportdesk.com/add-on/smart-support-scheduled-tickets/\">Scheduled Tickets</a></strong>: Create one-time or recurring support tickets automatically for maintenance, renewals, follow-ups, and planned customer work."
msgstr ""

#. Found in description paragraph.
msgid "<strong><a href=\"https://smartsupportdesk.com/add-on/smart-support-reports/\">Reports</a></strong>: Expand support reporting with deeper ticket analytics, performance insights, and export-ready operational data."
msgstr ""

#. Found in description paragraph.
msgid "<strong><a href=\"https://smartsupportdesk.com/add-on/smart-support-sla-service-level-agreement/\">SLA (Service Level Agreement)</a></strong>: Enforce response and resolution commitments with advanced SLA management."
msgstr ""

#. Found in description paragraph.
msgid "<strong><a href=\"https://smartsupportdesk.com/add-on/smart-support-private-credentials/\">Private Credentials</a></strong>: Securely exchange sensitive login details inside support tickets."
msgstr ""

#. Found in description paragraph.
msgid "<strong><a href=\"https://smartsupportdesk.com/add-on/smart-support-documentation/\">Documentation</a></strong>: Instantly insert knowledge base articles into ticket replies."
msgstr ""

#. Found in description paragraph.
msgid "<strong><a href=\"https://smartsupportdesk.com/add-on/smart-support-auto-responder/\">Auto Responder</a></strong>: Automatically send responses to support tickets based on intelligent rules."
msgstr ""

#. Found in description paragraph.
msgid "<strong><a href=\"https://smartsupportdesk.com/add-on/smart-support-widget/\">Smart Widget</a></strong>: Bring instant, on-page support with a customizable floating widget."
msgstr ""

#. Found in description paragraph.
msgid "<strong><a href=\"https://smartsupportdesk.com/add-on/smart-support-organizations/\">Organizations / Company Profile</a></strong>: Manage companies and teams as organizations."
msgstr ""

#. Found in description paragraph.
msgid "<strong><a href=\"https://smartsupportdesk.com/add-on/woocommerce/\">WooCommerce Tickets</a></strong>: Provide purchase-based support, link orders to tickets, and manage customer support seamlessly WooCommerce."
msgstr ""

#. Found in description paragraph.
msgid "<strong><a href=\"https://smartsupportdesk.com/add-on/smart-support-gravity-forms-integration/\">Gravity Forms Integration</a></strong>: Turn Gravity Forms submissions into Smart Support helpdesk tickets with field mapping, deduplication, and admin cross-links."
msgstr ""

#. Found in description paragraph.
msgid "<strong><a href=\"https://smartsupportdesk.com/add-on/front-end-support/\">Front-end Support</a></strong>: Give your support agents a complete, professional frontend dashboard."
msgstr ""

#. Found in description paragraph.
msgid "<strong><a href=\"https://smartsupportdesk.com/add-on/ticket-templates/\">Ticket Templates</a></strong>: Speed up ticket creation with reusable templates."
msgstr ""

#. Found in description paragraph.
msgid "<strong><a href=\"https://smartsupportdesk.com/add-on/smart-support-custom-fields/\">Custom Fields</a></strong>: Create unlimited custom ticket fields from the backend and automatically collect additional information during ticket submission."
msgstr ""

#. Found in description paragraph.
msgid "<strong><a href=\"https://smartsupportdesk.com/add-on/registration-fields/\">Registration Fields</a></strong>: Add unlimited custom fields to your registration forms."
msgstr ""

#. Found in description paragraph.
msgid "<strong><a href=\"https://smartsupportdesk.com/add-on/custom-status/\">Custom Status</a></strong>: Create unlimited custom ticket statuses with colors, icons, and workflow rules."
msgstr ""

#. Found in description paragraph.
msgid "<strong><a href=\"https://smartsupportdesk.com/add-on/canned-replies/\">Canned Replies</a></strong>: Enable your team to create and use predefined responses for common issues."
msgstr ""

#. Found in description paragraph.
msgid "<strong><a href=\"https://smartsupportdesk.com/add-on/smart-support-email-bridge/\">Email Bridge</a></strong>: Convert incoming emails to support tickets and reply to tickets via email."
msgstr ""

#. Found in description paragraph.
msgid "Smart Support offers optional premium add-ons for teams that need advanced integrations, automation, reporting, custom data, and larger support workflows."
msgstr ""

#. Found in description paragraph.
msgid "Smart Support includes the following features in the free core plugin:"
msgstr ""

#. Found in description paragraph.
msgid "The plugin is also designed for WordPress multisite environments."
msgstr ""

#. Found in description paragraph.
msgid "The frontend Support Center and WordPress admin interfaces are designed for desktop, tablet, and mobile use. Smart Support is translation-ready and includes a <code>.pot</code> file in the <code>languages</code> directory."
msgstr ""

#. Found in description paragraph.
msgid "Administrators can choose the ticket number format that best matches their workflow:"
msgstr ""

#. Found in description paragraph.
msgid "Smart Support includes practical ticket search and filtering tools for busy support teams."
msgstr ""

#. Found in description paragraph.
msgid "Built-in automation features help support teams manage inactive tickets and reduce repetitive work."
msgstr ""

#. Found in description paragraph.
msgid "Administrators can assign departments, change capabilities, control ticket visibility, configure whether agents can create tickets, and manage supervisor-level access."
msgstr ""

#. Found in description paragraph.
msgid "Built-in support roles include:"
msgstr ""

#. Found in description paragraph.
msgid "Smart Support uses capability-driven access controls so administrators can manage who can view, create, assign, reply to, and manage support tickets."
msgstr ""

#. Found in description paragraph.
msgid "Reporting features include:"
msgstr ""

#. Found in description paragraph.
msgid "Smart Support includes reporting tools for monitoring ticket volume, ticket status, ratings, and agent performance."
msgstr ""

#. Found in description paragraph.
msgid "AI requests are sent from your WordPress server to the provider you configure. Smart Support does not route AI traffic through Smart Support vendor servers solely to provide this feature."
msgstr ""

#. Found in description paragraph.
msgid "On WordPress 7.0 or later, Smart Support can use a configured WordPress Core AI provider. The plugin can also use the OpenAI-compatible provider settings available under Smart Support → Settings → Advanced → AI as a fallback."
msgstr ""

#. Found in description paragraph.
msgid "Depending on your configuration, agents can:"
msgstr ""

#. Found in description paragraph.
msgid "Smart Support includes optional AI-assisted tools for authorized staff working on individual tickets. AI is disabled until a supported provider is configured."
msgstr ""

#. Found in description paragraph.
msgid "Email features include:"
msgstr ""

#. Found in description paragraph.
msgid "Smart Support can send email notifications for important support ticket events, including new tickets, ticket replies, delayed tickets, closed tickets, reopened tickets, and account-related actions."
msgstr ""

#. Found in description paragraph.
msgid "Team features include:"
msgstr ""

#. Found in description paragraph.
msgid "Support agents and supervisors get a structured WordPress ticket management workflow with tools for organizing, assigning, replying to, and resolving customer requests."
msgstr ""

#. Found in description paragraph.
msgid "Customers can:"
msgstr ""

#. Found in description paragraph.
msgid "Fresh installations create a Support Center page automatically. You can also add the following shortcode to any WordPress page: <code>[smart_support_page].</code> The shortcode creates the main customer-facing support portal."
msgstr ""

#. Found in description paragraph.
msgid "The plugin is suitable for small support teams, growing businesses, digital agencies, consultants, SaaS companies, WooCommerce stores, product support teams, and organizations that need a private support ticket system without sending users to a separate third-party portal."
msgstr ""

#. Found in description paragraph.
msgid "Smart Support turns WordPress into a complete customer support workspace. Customers use the frontend portal, while agents work with ticket details, replies, attachments, internal notes, departments, products, priorities, statuses, customer history, and notifications."
msgstr ""

#. Found in description paragraph.
msgid "Unlike a hosted support SaaS, Smart Support keeps your support workflow connected to your own WordPress website and database. You control the site, user accounts, ticket records, uploaded files, permissions, and integrations."
msgstr ""

#. Found in description paragraph.
msgid "Smart Support can be used as a:"
msgstr ""

#. Found in description paragraph.
msgid "The plugin gives customers a clean frontend Support Center where they can register, log in, submit support tickets, upload attachments, review replies, search their ticket history, and track ticket status. Support agents and supervisors can manage tickets from the WordPress admin area with role-based access, departments, priorities, products, internal notes, reports, notifications, and ticket assignment controls."
msgstr ""

#. Found in description paragraph.
msgid "Smart Support is a self-hosted WordPress helpdesk and support ticket system for businesses, agencies, online stores, membership sites, and service teams that want to manage customer support directly inside WordPress."
msgstr ""

#. Found in description list item.
msgid "Optional AI assistant for authorized support staff"
msgstr ""

#. Found in description list item.
msgid "Optional REST API with API key authentication"
msgstr ""

#. Found in description list item.
msgid "Uninstall cleanup options for plugin data, settings, and roles"
msgstr ""

#. Found in description list item.
msgid "Multisite compatibility"
msgstr ""

#. Found in description list item.
msgid "Translation-ready strings"
msgstr ""

#. Found in description list item.
msgid "Responsive frontend and admin interfaces"
msgstr ""

#. Found in description list item.
msgid "Configurable delay and close notifications"
msgstr ""

#. Found in description list item.
msgid "Auto-close inactive tickets"
msgstr ""

#. Found in description list item.
msgid "Sequential and hash-based ticket numbers"
msgstr ""

#. Found in description list item.
msgid "Optional ticket navigation sidebar"
msgstr ""

#. Found in description list item.
msgid "Ticket status, department, and state filters"
msgstr ""

#. Found in description list item.
msgid "Search highlighting and result counts"
msgstr ""

#. Found in description list item.
msgid "Chart.js reporting integration"
msgstr ""

#. Found in description list item.
msgid "Ticket volume and status reports"
msgstr ""

#. Found in description list item.
msgid "Average and total rating values"
msgstr ""

#. Found in description list item.
msgid "5-star reply ratings"
msgstr ""

#. Found in description list item.
msgid "Open ticket count badge"
msgstr ""

#. Found in description list item.
msgid "Notification center with ticket links"
msgstr ""

#. Found in description list item.
msgid "Configurable email templates"
msgstr ""

#. Found in description list item.
msgid "Customer and agent email notifications"
msgstr ""

#. Found in description list item.
msgid "Configurable agent ticket creation permission"
msgstr ""

#. Found in description list item.
msgid "Agent management screen"
msgstr ""

#. Found in description list item.
msgid "Capability-based access management"
msgstr ""

#. Found in description list item.
msgid "Support User, Support Agent, and Support Supervisor roles"
msgstr ""

#. Found in description list item.
msgid "Department-based agent access"
msgstr ""

#. Found in description list item.
msgid "Agent visibility for own, department, or all tickets"
msgstr ""

#. Found in description list item.
msgid "Maximum open tickets per agent"
msgstr ""

#. Found in description list item.
msgid "Auto-assignment when an agent replies"
msgstr ""

#. Found in description list item.
msgid "Ticket assignment"
msgstr ""

#. Found in description list item.
msgid "Optional frontend Ticket Type field"
msgstr ""

#. Found in description list item.
msgid "Configurable Ticket Types"
msgstr ""

#. Found in description list item.
msgid "Priorities"
msgstr ""

#. Found in description list item.
msgid "Products"
msgstr ""

#. Found in description list item.
msgid "Departments"
msgstr ""

#. Found in description list item.
msgid "Customer close and reopen controls"
msgstr ""

#. Found in description list item.
msgid "Reply and Close action"
msgstr ""

#. Found in description list item.
msgid "Ticket close and reopen actions"
msgstr ""

#. Found in description list item.
msgid "Ticket timeline and change history"
msgstr ""

#. Found in description list item.
msgid "Agent-only internal notes"
msgstr ""

#. Found in description list item.
msgid "Public ticket replies"
msgstr ""

#. Found in description list item.
msgid "Customer ticket search and filters"
msgstr ""

#. Found in description list item.
msgid "Configurable attachment file types, sizes, and counts"
msgstr ""

#. Found in description list item.
msgid "Secure attachment downloads"
msgstr ""

#. Found in description list item.
msgid "Ticket attachments"
msgstr ""

#. Found in description list item.
msgid "Rich text editor support"
msgstr ""

#. Found in description list item.
msgid "Frontend ticket submission"
msgstr ""

#. Found in description list item.
msgid "Optional Google reCAPTCHA v2, v2 Invisible, or v3"
msgstr ""

#. Found in description list item.
msgid "Optional first-name and last-name auto-fill"
msgstr ""

#. Found in description list item.
msgid "Optional Remember Me setting"
msgstr ""

#. Found in description list item.
msgid "Password reset link"
msgstr ""

#. Found in description list item.
msgid "Frontend customer registration and login"
msgstr ""

#. Found in description list item.
msgid "Automatic Support Center page creation on fresh installations"
msgstr ""

#. Found in description list item.
msgid "Frontend Support Center powered by <code>[smart_support_page]</code>"
msgstr ""

#. Found in description list item.
msgid "Hash-based ticket numbers, such as <code>#121</code> and <code>#456</code>"
msgstr ""

#. Found in description list item.
msgid "Sequential ticket numbers, such as <code>2501001</code> and <code>2501002</code>"
msgstr ""

#. Found in description list item.
msgid "Quick navigation between support tickets"
msgstr ""

#. Found in description list item.
msgid "Status filter inside the ticket sidebar"
msgstr ""

#. Found in description list item.
msgid "Optional ticket list sidebar"
msgstr ""

#. Found in description list item.
msgid "Compact admin search bar"
msgstr ""

#. Found in description list item.
msgid "Filters for status, department, state, and assigned agent access"
msgstr ""

#. Found in description list item.
msgid "Highlighted search results with result counts"
msgstr ""

#. Found in description list item.
msgid "Global search by ticket ID, subject, or message content"
msgstr ""

#. Found in description list item.
msgid "Use 0 as the maximum for unlimited assignments"
msgstr ""

#. Found in description list item.
msgid "Respect the configured maximum open tickets per agent"
msgstr ""

#. Found in description list item.
msgid "Auto-assign tickets when an agent replies"
msgstr ""

#. Found in description list item.
msgid "Notify customers when tickets are delayed or closed"
msgstr ""

#. Found in description list item.
msgid "Auto-delay inactive tickets"
msgstr ""

#. Found in description list item.
msgid "Optionally auto-close only tickets waiting for a customer response"
msgstr ""

#. Found in description list item.
msgid "Auto-close tickets after a configurable period of inactivity"
msgstr ""

#. Found in description list item.
msgid "Support Supervisor"
msgstr ""

#. Found in description list item.
msgid "Support Agent"
msgstr ""

#. Found in description list item.
msgid "Support User"
msgstr ""

#. Found in description list item.
msgid "Chart.js-powered visual reports"
msgstr ""

#. Found in description list item.
msgid "Dashboard ticket counts"
msgstr ""

#. Found in description list item.
msgid "Total ratings per agent"
msgstr ""

#. Found in description list item.
msgid "Average agent rating"
msgstr ""

#. Found in description list item.
msgid "Agent performance reports"
msgstr ""

#. Found in description list item.
msgid "Status-based reporting"
msgstr ""

#. Found in description list item.
msgid "Ticket volume reports"
msgstr ""

#. Found in description list item.
msgid "Add custom instructions to an AI action"
msgstr ""

#. Found in description list item.
msgid "Ask follow-up questions about a ticket conversation"
msgstr ""

#. Found in description list item.
msgid "Preview rewritten content"
msgstr ""

#. Found in description list item.
msgid "Rewrite a reply draft before sending"
msgstr ""

#. Found in description list item.
msgid "Generate suggested replies"
msgstr ""

#. Found in description list item.
msgid "Summarize long ticket conversations"
msgstr ""

#. Found in description list item.
msgid "Separate frontend and admin ticket URL template tags"
msgstr ""

#. Found in description list item.
msgid "Translatable notification content"
msgstr ""

#. Found in description list item.
msgid "Template tags for customer, ticket, and agent information"
msgstr ""

#. Found in description list item.
msgid "Configurable sender name and sender email"
msgstr ""

#. Found in description list item.
msgid "Editable email subjects and message templates"
msgstr ""

#. Found in description list item.
msgid "Notification settings for customers and agents"
msgstr ""

#. Found in description list item.
msgid "Agent performance and rating reports"
msgstr ""

#. Found in description list item.
msgid "Capability-based roles and permissions"
msgstr ""

#. Found in description list item.
msgid "Configurable sequential or hash-based ticket numbers"
msgstr ""

#. Found in description list item.
msgid "Optional ticket sidebar for quick navigation"
msgstr ""

#. Found in description list item.
msgid "Status, department, state, and keyword filters"
msgstr ""

#. Found in description list item.
msgid "Search by ticket ID, subject, or content"
msgstr ""

#. Found in description list item.
msgid "Customer details and ticket history"
msgstr ""

#. Found in description list item.
msgid "Ticket attachments and secure downloads"
msgstr ""

#. Found in description list item.
msgid "Public replies and agent-only internal notes"
msgstr ""

#. Found in description list item.
msgid "Departments, products, priorities, and ticket types"
msgstr ""

#. Found in description list item.
msgid "Ticket assignment and auto-assignment"
msgstr ""

#. Found in description list item.
msgid "Reply and Close for faster ticket handling"
msgstr ""

#. Found in description list item.
msgid "Reopen and close actions"
msgstr ""

#. Found in description list item.
msgid "Open, delayed, and closed ticket states"
msgstr ""

#. Found in description list item.
msgid "Use the portal on desktop, tablet, or mobile"
msgstr ""

#. Found in description list item.
msgid "Rate support replies with a 5-star rating system"
msgstr ""

#. Found in description list item.
msgid "Close and reopen their own tickets when permitted"
msgstr ""

#. Found in description list item.
msgid "View tickets by status, department, and state"
msgstr ""

#. Found in description list item.
msgid "Search and filter their tickets"
msgstr ""

#. Found in description list item.
msgid "Review ticket replies and message history"
msgstr ""

#. Found in description list item.
msgid "Upload ticket attachments"
msgstr ""

#. Found in description list item.
msgid "Add a subject, message, department, product, priority, and other available fields"
msgstr ""

#. Found in description list item.
msgid "Submit a new support ticket"
msgstr ""

#. Found in description list item.
msgid "Use optional Google reCAPTCHA protection"
msgstr ""

#. Found in description list item.
msgid "Reset their password"
msgstr ""

#. Found in description list item.
msgid "Register and log in from the frontend"
msgstr ""

#. Found in description list item.
msgid "Self-hosted helpdesk solution"
msgstr ""

#. Found in description list item.
msgid "Ticket management plugin"
msgstr ""

#. Found in description list item.
msgid "Support desk plugin"
msgstr ""

#. Found in description list item.
msgid "Customer service help desk"
msgstr ""

#. Found in description list item.
msgid "Customer support ticket system"
msgstr ""

#. Found in description list item.
msgid "WordPress support ticket system"
msgstr ""

#. Found in description list item.
msgid "WordPress helpdesk plugin"
msgstr ""

#. Found in description header.
msgid "Ticket and customer data"
msgstr ""

#. Found in description header.
msgid "AI providers"
msgstr ""

#. Found in description header.
msgid "External Services and Privacy"
msgstr ""

#. Found in description header.
msgid "Responsive and translation-ready"
msgstr ""

#. Found in description header.
msgid "Ticket numbers"
msgstr ""

#. Found in description header.
msgid "Search, filters, and ticket navigation"
msgstr ""

#. Found in description header.
msgid "Ticket automation"
msgstr ""

#. Found in description header.
msgid "Roles and access control"
msgstr ""

#. Found in description header.
msgid "Reports and support performance"
msgstr ""

#. Found in description header.
msgid "Optional AI assistance for support agents"
msgstr ""

#. Found in description header.
msgid "Email notifications and customer communication"
msgstr ""

#. Found in description header.
msgid "Ticket management for agents and supervisors"
msgstr ""

#. Found in description header.
msgid "Frontend Support Center for customers"
msgstr ""

#. Found in description header.
msgid "WordPress customer support from one dashboard"
msgstr ""

#. Screenshot description.
msgid "Optional AI assistant on the admin ticket screen"
msgstr ""

#. Screenshot description.
msgid "Frontend new ticket form"
msgstr ""

#. Found in description list item.
msgid "Customer ticket dashboard"
msgstr ""

#. Screenshot description.
msgid "Customer login screen in the frontend Support Center"
msgstr ""

#. Screenshot description.
msgid "Customer registration screen in the frontend Support Center"
msgstr ""

#. Screenshot description.
msgid "Create a ticket in the admin area on behalf of a customer"
msgstr ""

#. Screenshot description.
msgid "Agent reply interface with public replies and internal notes"
msgstr ""

#. Screenshot description.
msgid "Ticket management interface in the WordPress admin area"
msgstr ""

#. Found in description paragraph.
msgid "<strong><a href=\"https://smartsupportdesk.com/add-on/smart-support-webhooks/\">Webhooks</a></strong>: Send ticket event notifications to external systems (CRMs, automations, custom apps) using secure, signed outgoing webhooks."
msgstr ""

#. Found in description header.
msgid "REST API Integrations"
msgstr ""

#. Found in description paragraph.
msgid "<strong><a href=\"https://smartsupportdesk.com/add-on/smart-support-auto-close-alert/\">Auto-Close Alert</a></strong>: Add warning reminder emails, batch limits, cron recurrence control, and richer auto-close email templates."
msgstr ""

#. Found in description paragraph.
msgid "<strong><a href=\"https://smartsupportdesk.com/add-on/smart-support-guest-support/\">Guest Support</a></strong>: Allow guests to submit support tickets without registration using email-only authentication."
msgstr ""

#. Found in description header.
msgid "Free Core Features"
msgstr ""

#. Found in description paragraph.
msgid "https://youtu.be/uKoNmzWbgXQ"
msgstr ""

#. Found in installation header.
msgid "Manual installation"
msgstr ""

#. Found in description list item.
msgid "Global search by ticket ID, subject, or content"
msgstr ""

#. Found in description list item.
msgid "Real-time capability assignment and removal"
msgstr ""

#. Found in description list item.
msgid "Waiting indicator for unanswered tickets"
msgstr ""

#. Found in description list item.
msgid "Dashboard notifications with ticket links"
msgstr ""

#. Found in description list item.
msgid "Agent visibility controls for own tickets, department tickets, or all tickets"
msgstr ""

#. Found in description header.
msgid "Premium Add-ons"
msgstr ""

#. Found in faq header.
msgid "Is there a mobile app?"
msgstr ""

#. Found in faq header.
msgid "How do attachments work?"
msgstr ""

#. Found in faq header.
msgid "How do I create the Support Center page?"
msgstr ""

#. Found in installation list item.
msgid "Upload the <code>smart-support</code> folder to <code>/wp-content/plugins/</code>."
msgstr ""

#. Found in changelog list item.
#, gp-priority: low
msgid "Improvement: Updated WordPress compatibility metadata to 7.1."
msgstr ""

#. Found in changelog list item.
#, gp-priority: low
msgid "Improvement: Added ticket numbers to admin customer ticket history entries."
msgstr ""

#. Found in changelog list item.
#, gp-priority: low
msgid "New: Added Archived By tracking and a username column to the Archived Tickets list."
msgstr ""

#. Found in changelog list item.
#, gp-priority: low
msgid "New: Added archive settings under General &gt; Ticket Closing, including archive enablement, submenu visibility, and auto-archive rules for closed tickets."
msgstr ""

#. Found in changelog list item.
#, gp-priority: low
msgid "New: Added an Archived Tickets admin page with search, pagination, restore, delete, bulk restore, and bulk delete actions."
msgstr ""

#. Found in changelog list item.
#, gp-priority: low
msgid "New: Added core ticket archiving for closed tickets, including single-ticket Archive actions and bulk Archive support."
msgstr ""

#. Found in changelog header.
#, gp-priority: low
msgid "2.0.3 - 2026-08-21"
msgstr ""

#. Found in changelog list item.
#, gp-priority: low
msgid "Initial release with frontend ticket submission, support roles, ticket replies, file attachments, notifications, auto-close, responsive layouts, security controls, and reports."
msgstr ""

#. Found in changelog list item.
#, gp-priority: low
msgid "Fix: Improved hash-based ticket number validation and URL handling."
msgstr ""

#. Found in changelog list item.
#, gp-priority: low
msgid "Fix: Improved form visibility and styling."
msgstr ""

#. Found in changelog list item.
#, gp-priority: low
msgid "Fix: Optimized sidebar layout and responsive proportions."
msgstr ""

#. Found in changelog list item.
#, gp-priority: low
msgid "Fix: Improved customer search during ticket creation."
msgstr ""

#. Found in changelog list item.
#, gp-priority: low
msgid "Fix: Improved department-based ticket filtering."
msgstr ""

#. Found in changelog list item.
#, gp-priority: low
msgid "Fix: Improved ticket access control in the admin area and frontend."
msgstr ""

#. Found in changelog list item.
#, gp-priority: low
msgid "New: Added a setting that allows agents to create tickets."
msgstr ""

#. Found in changelog list item.
#, gp-priority: low
msgid "New: Added agent department assignments."
msgstr ""

#. Found in changelog list item.
#, gp-priority: low
msgid "New: Added agent ticket visibility controls."
msgstr ""

#. Found in changelog list item.
#, gp-priority: low
msgid "New: Improved the admin dashboard column layout."
msgstr ""

#. Found in changelog list item.
#, gp-priority: low
msgid "New: Added sequential and hash-based ticket number formats."
msgstr ""

#. Found in changelog list item.
#, gp-priority: low
msgid "New: Added the premium add-ons and licensing framework."
msgstr ""

#. Found in changelog list item.
#, gp-priority: low
msgid "New: Added 5-star ratings for ticket replies."
msgstr ""

#. Found in changelog list item.
#, gp-priority: low
msgid "New: Added Support User, Support Agent, and Support Supervisor roles."
msgstr ""

#. Found in changelog list item.
#, gp-priority: low
msgid "New: Added an open ticket count badge to the admin menu."
msgstr ""

#. Found in changelog list item.
#, gp-priority: low
msgid "New: Replaced tab-based internal notes with an internal notes modal."
msgstr ""

#. Found in changelog list item.
#, gp-priority: low
msgid "New: Added agent reply notifications and a waiting indicator."
msgstr ""

#. Found in changelog list item.
#, gp-priority: low
msgid "New: Added dynamic customer and agent name replacement in reply content."
msgstr ""

#. Found in changelog list item.
#, gp-priority: low
msgid "New: Added support for single-brace and double-brace template tag formats."
msgstr ""

#. Found in changelog list item.
#, gp-priority: low
msgid "New: Added email template tag processing in agent replies."
msgstr ""

#. Found in changelog list item.
#, gp-priority: low
msgid "New: Added a dedicated Agent Management settings tab."
msgstr ""

#. Found in changelog list item.
#, gp-priority: low
msgid "Fix: Removed unwanted whitespace from the Reports page layout."
msgstr ""

#. Found in changelog list item.
#, gp-priority: low
msgid "Fix: Fixed reCAPTCHA key fields not appearing when reCAPTCHA was enabled."
msgstr ""

#. Found in changelog list item.
#, gp-priority: low
msgid "Fix: Fixed attachment uploads that appeared successful but were not attached in the admin area."
msgstr ""

#. Found in changelog list item.
#, gp-priority: low
msgid "New: Improved the user approval workflow with notices, emails, and restricted ticket access."
msgstr ""

#. Found in changelog list item.
#, gp-priority: low
msgid "New: Added an Unapproved filter to the Users screen."
msgstr ""

#. Found in changelog list item.
#, gp-priority: low
msgid "New: Added TinyMCE to email template modals."
msgstr ""

#. Found in changelog list item.
#, gp-priority: low
msgid "New: Added a searchable email template tag insertion tool."
msgstr ""

#. Found in changelog list item.
#, gp-priority: low
msgid "New: Added responsive HTML email templates."
msgstr ""

#. Found in changelog list item.
#, gp-priority: low
msgid "New: Redesigned email settings with a card-based template list and modal editor."
msgstr ""

#. Found in changelog list item.
#, gp-priority: low
msgid "New: Added WordPress-style ticket row actions in the admin ticket list."
msgstr ""

#. Found in changelog list item.
#, gp-priority: low
msgid "New: Added an optional Terms and Privacy Policy checkbox to customer registration."
msgstr ""

#. Found in changelog list item.
#, gp-priority: low
msgid "Fix: Corrected the database reference in the ticket edit form."
msgstr ""

#. Found in changelog list item.
#, gp-priority: low
msgid "Fix: Added missing department, product, and agent data to the ticket edit template."
msgstr ""

#. Found in changelog list item.
#, gp-priority: low
msgid "Fix: Corrected ticket property access in the edit form to prevent PHP warnings."
msgstr ""

#. Found in changelog list item.
#, gp-priority: low
msgid "New: Added an option to auto-close only tickets waiting for a customer response."
msgstr ""

#. Found in changelog list item.
#, gp-priority: low
msgid "Fix: Added attachment processing for standard and AJAX ticket replies."
msgstr ""

#. Found in changelog list item.
#, gp-priority: low
msgid "Fix: Improved file upload validation."
msgstr ""

#. Found in changelog list item.
#, gp-priority: low
msgid "Fix: Corrected automatic assignment of new tickets to agents."
msgstr ""

#. Found in changelog list item.
#, gp-priority: low
msgid "Fix: Fixed frontend attachment uploads."
msgstr ""

#. Found in changelog list item.
#, gp-priority: low
msgid "Fix: Prevented duplicate ticket reply notifications."
msgstr ""

#. Found in changelog list item.
#, gp-priority: low
msgid "Fix: Improved email template integration and context handling."
msgstr ""

#. Found in changelog list item.
#, gp-priority: low
msgid "Fix: Improved context building for agent name resolution."
msgstr ""

#. Found in changelog list item.
#, gp-priority: low
msgid "Fix: Processed template tags into actual values before storing replies."
msgstr ""

#. Found in changelog list item.
#, gp-priority: low
msgid "Update: Added compatibility updates for WordPress 6.9."
msgstr ""

#. Found in changelog list item.
#, gp-priority: low
msgid "Fix: Corrected notification issues."
msgstr ""

#. Found in changelog list item.
#, gp-priority: low
msgid "Fix: Standardized the notifications table column name."
msgstr ""

#. Found in changelog list item.
#, gp-priority: low
msgid "New: Added support for the WooCommerce Integration add-on."
msgstr ""

#. Found in changelog list item.
#, gp-priority: low
msgid "New: Added support for the Smart Widget add-on."
msgstr ""

#. Found in changelog list item.
#, gp-priority: low
msgid "Fix: Redirected unauthenticated users who open ticket links to the login page."
msgstr ""

#. Found in changelog list item.
#, gp-priority: low
msgid "New: Added <code>{ticket_url_user}</code> and <code>{ticket_url_agent}</code> email template tags."
msgstr ""

#. Found in changelog list item.
#, gp-priority: low
msgid "New: Added a centralized status registry for unified ticket status management."
msgstr ""

#. Found in changelog list item.
#, gp-priority: low
msgid "Fix: Improved WooCommerce compatibility for Smart Agent and Smart Supervisor roles."
msgstr ""

#. Found in changelog list item.
#, gp-priority: low
msgid "Fix: Redirected agents and administrators to the WordPress admin area when they access the customer Support Center page."
msgstr ""

#. Found in changelog list item.
#, gp-priority: low
msgid "Fix: Preserved line breaks in frontend and admin ticket messages and replies."
msgstr ""

#. Found in changelog list item.
#, gp-priority: low
msgid "Update: Expanded the ticket reply editor toolbar."
msgstr ""

#. Found in changelog list item.
#, gp-priority: low
msgid "Update: Moved Custom Fields from the sidebar widget into the Ticket and Custom Fields tab system."
msgstr ""

#. Found in changelog list item.
#, gp-priority: low
msgid "New: Added a status filter to the ticket sidebar."
msgstr ""

#. Found in changelog list item.
#, gp-priority: low
msgid "New: Added an optional ticket sidebar for quick ticket navigation."
msgstr ""

#. Found in changelog list item.
#, gp-priority: low
msgid "New: Added support for the Productivity Suite add-on."
msgstr ""

#. Found in changelog list item.
#, gp-priority: low
msgid "New: Added support for the SLA add-on."
msgstr ""

#. Found in changelog list item.
#, gp-priority: low
msgid "New: Added support for the Time Tracking add-on."
msgstr ""

#. Found in changelog list item.
#, gp-priority: low
msgid "New: Added support for the Documentation add-on."
msgstr ""

#. Found in changelog list item.
#, gp-priority: low
msgid "New: Added support for the Auto Responder add-on."
msgstr ""

#. Found in changelog list item.
#, gp-priority: low
msgid "Update: Moved Appearance settings into Advanced subtabs."
msgstr ""

#. Found in changelog list item.
#, gp-priority: low
msgid "New: Added uninstall options for plugin data, settings, and role cleanup."
msgstr ""

#. Found in changelog list item.
#, gp-priority: low
msgid "Fix: Improved dashboard filter bar responsiveness."
msgstr ""

#. Found in changelog list item.
#, gp-priority: low
msgid "Fix: Allowed customers to reply to delayed tickets."
msgstr ""

#. Found in changelog list item.
#, gp-priority: low
msgid "Fix: Fixed the form auto-save issue that caused previous ticket details to appear when creating a new ticket."
msgstr ""

#. Found in changelog list item.
#, gp-priority: low
msgid "Fix: Fixed <code>wpdb::prepare()</code> warnings."
msgstr ""

#. Found in changelog list item.
#, gp-priority: low
msgid "Update: Removed the legacy floating widget from the core plugin."
msgstr ""

#. Found in changelog list item.
#, gp-priority: low
msgid "New: Added an option to delete attachments when a ticket is closed."
msgstr ""

#. Found in changelog list item.
#, gp-priority: low
msgid "New: Added a User Management setting to send or skip the account approval email."
msgstr ""

#. Found in changelog list item.
#, gp-priority: low
msgid "Improvement: Reorganized email templates and separated SMTP configuration."
msgstr ""

#. Found in changelog list item.
#, gp-priority: low
msgid "Fix: Standardized email notifications for ticket status changes, including closed and reopened tickets."
msgstr ""

#. Found in changelog list item.
#, gp-priority: low
msgid "Improvement: Reduced duplicate navigation elements."
msgstr ""

#. Found in changelog list item.
#, gp-priority: low
msgid "Improvement: Redesigned the support portal with a cleaner layout and clearer login and registration flow."
msgstr ""

#. Found in changelog list item.
#, gp-priority: low
msgid "Improvement: Added minor fixes and general improvements."
msgstr ""

#. Found in changelog list item.
#, gp-priority: low
msgid "Tweak: Renamed the Analytics menu to Reports."
msgstr ""

#. Found in changelog list item.
#, gp-priority: low
msgid "New: Added REST API endpoints under <code>smart-support/v1</code> for integrations using API key authentication."
msgstr ""

#. Found in changelog list item.
#, gp-priority: low
msgid "New: Added optional AI assistance for support agents, including ticket summaries, suggested replies, rewrite with preview, questions, and custom prompts."
msgstr ""

#. Found in changelog list item.
#, gp-priority: low
msgid "Fix: Corrected backend Custom Fields tab AJAX saves to use the ticket page nonce and prevented valid saves from showing an error when no stored ticket field value changed."
msgstr ""

#. Found in changelog list item.
#, gp-priority: low
msgid "Fix: Agent auto-assignment now respects the configured max open tickets per agent."
msgstr ""

#. Found in changelog list item.
#, gp-priority: low
msgid "Fix: Prevented the frontend create-ticket subject field from restoring the previous ticket subject from saved drafts."
msgstr ""

#. Found in changelog list item.
#, gp-priority: low
msgid "Fix: Registration links and tabs now only appear when support page registration is enabled."
msgstr ""

#. Found in changelog list item.
#, gp-priority: low
msgid "Fix: Aligned ticket reply action tabs so add-on controls render in the same row as Public Reply and Internal Note."
msgstr ""

#. Found in changelog list item.
#, gp-priority: low
msgid "Fix: Kept frontend secondary button text white when Appearance link colors are customized."
msgstr ""

#. Found in changelog list item.
#, gp-priority: low
msgid "Fix: Improved frontend attachment button contrast, normalized allowed file extension helper text size, and matched create-ticket attachment field sizing to ticket replies."
msgstr ""

#. Found in changelog list item.
#, gp-priority: low
msgid "Fix: Logged auto-delay activity in ticket history instead of adding an internal note reply."
msgstr ""

#. Found in changelog list item.
#, gp-priority: low
msgid "Fix: Reactivated delayed tickets by setting them back to open when an agent adds a public reply."
msgstr ""

#. Found in changelog list item.
#, gp-priority: low
msgid "Fix: Treat delayed frontend tickets as active tickets when hiding closed tickets, counting open tickets, and showing close actions."
msgstr ""

#. Found in changelog list item.
#, gp-priority: low
msgid "Tweak: Clarified that Max Tickets Per Agent can be set to 0 for unlimited assignments."
msgstr ""

#. Found in changelog list item.
#, gp-priority: low
msgid "Tweak: Moved Account Approved Email under Require Approval and only show it when approval is enabled."
msgstr ""

#. Found in changelog list item.
#, gp-priority: low
msgid "Improvement: Removed the unused frontend ticket reply preview button and reply preview modal."
msgstr ""

#. Found in changelog list item.
#, gp-priority: low
msgid "Improvement: Moved the waiting-for-agent-response icon to the end of ticket subjects and left-aligned Status, Priority, and Department columns in the admin ticket list."
msgstr ""

#. Found in changelog list item.
#, gp-priority: low
msgid "Improvement: Restyled frontend ticket reply action buttons with flatter, standard button colors and spacing."
msgstr ""

#. Found in changelog list item.
#, gp-priority: low
msgid "New: Added the Reports and Scheduled Tickets add-ons to the Smart Support Add-ons page, including product and bundle links."
msgstr ""

#. Found in changelog list item.
#, gp-priority: low
msgid "New: Added an Agent Management setting to control whether agents can update ticket custom fields."
msgstr ""

#. Found in changelog list item.
#, gp-priority: low
msgid "New: Added a Reset to Default button for Appearance settings."
msgstr ""

#. Found in changelog list item.
#, gp-priority: low
msgid "New: Added functional Appearance controls for portal background, panels, text, borders, radius, width, spacing, and button style."
msgstr ""

#. Found in changelog list item.
#, gp-priority: low
msgid "New: Added General Settings toggles for Departments, Priorities, and Products, hiding disabled fields from Smart Support submenus and frontend ticket screens."
msgstr ""

#. Found in changelog list item.
#, gp-priority: low
msgid "New: Added configurable Ticket Type support with an optional frontend field and admin management screen."
msgstr ""

#. Found in changelog list item.
#, gp-priority: low
msgid "New: Automatically creates the frontend Support Center page with the support shortcode on fresh installs."
msgstr ""

#. Found in changelog header.
#, gp-priority: low
msgid "2.0.2 - 2026-07-24"
msgstr ""

#. Found in changelog list item.
#, gp-priority: low
msgid "Fix: Deactivation now clears the auto-close and auto-delay cron hooks scheduled by the plugin."
msgstr ""

#. Found in changelog list item.
#, gp-priority: low
msgid "Improvement: Moved agent capability repairs into activation and versioned upgrade handling to avoid unnecessary user lookups during normal requests."
msgstr ""

#. Found in changelog list item.
#, gp-priority: low
msgid "Improvement: Smart Support AI now uses a configured WordPress Core AI provider first, with the existing OpenAI-compatible Smart Support settings as a fallback."
msgstr ""

#. Found in changelog list item.
#, gp-priority: low
msgid "Improvement: Added WordPress 7.0 compatibility metadata."
msgstr ""

#. Found in changelog list item.
#, gp-priority: low
msgid "Improvement: Refreshed the customer support dashboard with a simpler layout, integrated settings, and improved empty states."
msgstr ""

#. Found in changelog list item.
#, gp-priority: low
msgid "Improvement: Updated navigation for logged-in users with easier access to tickets and ticket creation."
msgstr ""

#. Found in changelog list item.
#, gp-priority: low
msgid "Improvement: Enhanced login and registration forms for better readability and spacing."
msgstr ""

#. Found in changelog list item.
#, gp-priority: low
msgid "Improvement: Improved file attachments for admin replies and fixed file visibility before submission."
msgstr ""

#. Found in changelog list item.
#, gp-priority: low
msgid "Fix: Fixed email template preview and added Template Tags buttons to the email editors."
msgstr ""

#. Found in changelog list item.
#, gp-priority: low
msgid "New: Made the Powered by Smart Support Desk footer optional and disabled it by default."
msgstr ""

#. Found in changelog list item.
#, gp-priority: low
msgid "Tweak: Renamed Auto-Close Settings to Ticket Closing."
msgstr ""

#. Found in changelog list item.
#, gp-priority: low
msgid "New: Added a ticket and reply history timeline with change tracking."
msgstr ""