Toolradar Data
Call Center Tools Statistics 2026
Live data on Call Center software, computed from the Toolradar catalog. Ratings and review counts are aggregated across third-party review platforms such as G2, Capterra, Trustpilot, SourceForge, TrustRadius and PeerSpot.
49
Call Center tools published and tracked on Toolradar as of October 19, 2026.
Last updated October 19, 2026. Computed live from the Toolradar database, not reviewed by hand.
Key findings
- Toolradar tracks 49 Call Center tools as of October 19, 2026, 0% of its 11,331-tool directory.
- Call Center tools average 4.26 out of 5 across 31 rated tools and 31,925 reviews aggregated across third-party review platforms such as G2, Capterra, Trustpilot, SourceForge, TrustRadius and PeerSpot.
- 14% of Call Center tools offer a free tier, 7 of 49.
- 48 Call Center tools were added to Toolradar during 2026, 98% of the category.
- Kixie is the highest-rated Call Center tool among Call Center tools with at least 500 reviews, at 4.7 out of 5 from 1,174 reviews.
Source: Toolradar catalog, computed live on October 19, 2026.
Headline numbers
Call Center tools published on Toolradar
Source: Toolradar catalog, published status
Share of the whole Toolradar directory
Source: 49 of 11,331 published tools
User reviews across Call Center tools
Source: aggregated across third-party review platforms such as G2, Capterra, Trustpilot, SourceForge, TrustRadius and PeerSpot, across 31 rated tools
Average Call Center tool rating, weighted by review volume
Source: aggregated across third-party review platforms such as G2, Capterra, Trustpilot, SourceForge, TrustRadius and PeerSpot; unweighted mean 4.29 / 5 across 31 rated tools
Call Center tools added to the directory in 2026
Source: Toolradar createdAt, 98% of the category (directory add date, not vendor launch)
Pricing mix
How Call Center tools split between a free path (free, freemium, open-source) and strictly paid.
Tools that offer a free tier
Source: Toolradar pricing labels, 7 of 49 Call Center tools
Tools that are strictly paid
Source: Toolradar pricing labels, 42 of 49 Call Center tools
- Paid 39 80%
- Freemium 7 14%
- Contact sales 3 6%
Where the reviews come from
Review volume for Call Center tools by third-party platform.
G2 reviews
Across 31 Call Center tools carrying a G2 profile
Capterra reviews
Across 17 Call Center tools carrying a Capterra profile
Trustpilot reviews
Across 3 Call Center tools carrying a Trustpilot profile
TrustRadius reviews
Across 1 Call Center tool carrying a TrustRadius profile
SourceForge reviews
Across 6 Call Center tools carrying a SourceForge profile
Highest-rated Call Center tools
Top-rated Call Center tools with at least 500 third-party reviews.
Kixie
1,174 reviews aggregated across third-party review platforms such as G2, Capterra, Trustpilot, SourceForge, TrustRadius and PeerSpot
Talkdesk
3,399 reviews aggregated across third-party review platforms such as G2, Capterra, Trustpilot, SourceForge, TrustRadius and PeerSpot
Ringover
2,460 reviews aggregated across third-party review platforms such as G2, Capterra, Trustpilot, SourceForge, TrustRadius and PeerSpot
CloudTalk
1,914 reviews aggregated across third-party review platforms such as G2, Capterra, Trustpilot, SourceForge, TrustRadius and PeerSpot
NICE CXone
2,311 reviews aggregated across third-party review platforms such as G2, Capterra, Trustpilot, SourceForge, TrustRadius and PeerSpot
Most reviewed Call Center tools
The Call Center tools carrying the most third-party reviews.
Dialpad
4.20 / 5 average, aggregated across third-party review platforms such as G2, Capterra, Trustpilot, SourceForge, TrustRadius and PeerSpot
Talkdesk
4.40 / 5 average, aggregated across third-party review platforms such as G2, Capterra, Trustpilot, SourceForge, TrustRadius and PeerSpot
Liveagent
4.00 / 5 average, aggregated across third-party review platforms such as G2, Capterra, Trustpilot, SourceForge, TrustRadius and PeerSpot
Ringover
4.40 / 5 average, aggregated across third-party review platforms such as G2, Capterra, Trustpilot, SourceForge, TrustRadius and PeerSpot
NICE CXone
4.30 / 5 average, aggregated across third-party review platforms such as G2, Capterra, Trustpilot, SourceForge, TrustRadius and PeerSpot
Call Center growth in 2026
Call Center leaderboards from Toolradar data
Toolradar data: of the 49 Call Center tools we track, 7 of 49 have a free plan, and the median entry paid plan is $30/mo for plans with no stated unit (15 tools), $49.50/user/mo for per-user plans (8 tools). As of Oct 2026.
Lowest entry price, plans with no stated unit
Cheapest standard paid plan per month (annual prices divided by 12), read on vendor pages and compared only with tools priced on the same basis.
Counted among 15 tools with no stated price unit, verified price.
| # | Tool | Entry plan |
|---|---|---|
| 1 | Calilio | $2/mo, billed monthly |
| 2 | Callyzer | $7/mo, billed monthly |
| 3 | KaiCalls | $10/mo, billed monthly |
| 4 | Grasshopper | $14/mo, billed monthly |
| 5 | Liveagent | $15/mo, billed monthly |
| 6 | Comcent | $20/mo, billed monthly |
| 7 | CloudTalk | $25/mo, billed monthly |
| 8 | RingCentral | $30/mo, billed monthly |
| 9 | EvaluAgent | $35/mo, billed monthly |
| 10 | Rosie | $49/mo, billed monthly |
Lowest entry price, per-user plans
Cheapest standard paid plan per month (annual prices divided by 12), read on vendor pages and compared only with tools priced on the same basis.
Counted among 8 tools priced per user, verified price.
| # | Tool | Entry plan |
|---|---|---|
| 1 | KrispCall | $12/user/mo, billed yearly |
| 2 | Dialpad | $15/user/mo, billed monthly |
| 3 | 8x8 | $24/user/mo, billed monthly |
| 4 | Aircall | $30/user/mo, billed monthly |
| 5 | Zoom Contact Center | $69/user/mo, billed monthly |
| 6 | NICE CXone | $71/user/mo, billed monthly |
| 7 | CallMiner | $89/user/mo, billed monthly |
| 8 | MiaRec | $99/user/mo, billed monthly |
Most-listed alternatives
Tools that the most other Toolradar profiles list as an alternative.
| # | Tool | Listed as an alternative to |
|---|---|---|
| 1 | Dialpad | 39 tools |
| 2 | Five9 | 19 tools |
| 3 | RingCentral | 12 tools |
| 4 | eClinicalWorks | 11 tools |
| 5 | Aircall | 10 tools |
| 6 | 8x8 | 9 tools |
| 6 | NICE CXone | 9 tools |
| 6 | Talkdesk | 9 tools |
| 6 | VAPI | 9 tools |
| 10 | 8x8 Contact Center | 8 tools |
A position exists only when at least 8 tools have data for that metric. 23 of 49 Call Center tools have a verified price; the others publish none we could read (often "contact sales"). Advertising and placement fees are not inputs to any position. How we compute this. Cite this: Toolradar, “Call Center leaderboards”, Oct 2026. Data licensed CC BY 4.0.
Explore Call Center tools
Methodology and sources
Every figure is computed live from the Toolradar catalog, published Call Center tools only. Ratings and review counts are aggregated across third-party review platforms such as G2, Capterra, Trustpilot, SourceForge, TrustRadius and PeerSpot and are not the site's own reviews. Added in 2026 means added to the Toolradar directory this year, not the vendor's launch date. Leaderboards apply a 500-review floor. See how we rate.