12 rules that changed the founder’s skin ...
… And her loved ones too.
A personal guide written by our founder and shaped by her skin journey. Designed to accompany your skincare set, it offers honest insights to help you understand your skin, question rigid beauty rules, and build a routine that truly works for you. More than instructions, it’s an invitation to approach skincare with intention, patience, and self-trust.
Ebook Form
Unlock part one for free.

 

FAQ

Frequently Asked Questions

We’ve gathered answers to some common questions from our community. Hopefully you’ll find what you’re looking for below. If not, don’t hesitate to reach out to us – we’re here to help!
What is the “minim’holistic” approach exactly?

Minim’holistic = minimalist + holistic. It’s about cutting down on excess and adding up on methods and habits so that you and your skin get exactly what you need. Instead of a dozen targeted products, we create optimal routines that cover your bases: cleanse, treat, moisturise/protect, and…feel comfort and abundance. Doing fewer things, but doing them really well and in synergy You’ll find this approach saves time, reduces clutter, is gentler on your skin’s barrier, and allows every ingredient and active to express its full potential.

Who can use The Process products? Are they for all skin types and genders?

Because our products are potent yet gentle, and because we let you adjust them to your unique needs, our products fit all ages, all genders, and most skin types. If you have specific concerns (like extremely sensitive or allergy-prone skin), we recommend checking the full ingredient lists and doing a patch test. But overall, The Process is designed to be inclusive. So whether you’re buying it for your son, your daughter, your wife, your husband, or yourself, you can feel confident it’s suitable.

I have very sensitive skin. Will these products irritate me?

The formulas are formulated with non-comedogenic ingredients and are free from commonly known skin irritants. However, if you have specific concerns (like extremely sensitive or allergy-prone skin), we always recommend checking the full ingredient lists and doing a patch test.

Will The Process products remove my dark spots completely?

Because our approach includes methods, habits, and prevention, not just products, we aim for you to see and feel the difference. But no overnight promises. Our products are designed to help reduce the appearance of dark spots and uneven tone, but they are not a medical treatment or laser. Once the dark spot is visible, complete removal depends on the cause (e.g., hormonal melasma is stubborn). What you can expect is a visible improvement – spots lightening a few shades, edges blurring so they’re less noticeable, and overall brighter, more even skin. And over time, long-term results beyond what you’ve seen before. We stand by our approach, and we believe it is the right one. We’ll never stop improving until you are fully satisfied.

Can I use other products with The Process routine?

Sure. The Process is designed to be a complete routine on its own, but it plays nicely with others. For example, if you have a favourite serum (say hyaluronic acid or niacinamide) you want to keep using, you can slot it in. Just be careful not to overload – more products can sometimes diminish the minimalist benefits. Also, one thing you won’t need is another exfoliant or toner; our mist has gentle glycolic acid and witch hazel that already handle light exfoliation and pore care. If you choose to use a stronger treatment like a retinol or prescription cream, that’s okay too – perhaps use it in the evening in place of or before the Oil Cocoon. Listen to your skin: if it feels irritated, simplify again. The good news is, you might find you don’t need a lot of extras. But ultimately, The Process is about your personal journey – feel free to adapt it. We’re happy to give custom recommendations if you tell us what you’re using. Just drop our experts a message!

Is it really necessary to use all products?

To get the best results as promised, yes, we do recommend using the full product because they’re formulated to complement each other. That said, nothing is “mandatory” – our products can be purchased solo and will still benefit your skin. Using any of the products on their own will provide some improvements. But the magic is really in the synergy: each step builds on the previous. It’s like a 1-2-3 punch to hyperpigmentation (in a gentle way). If budget is a concern, start with one or two items, and you can always add on. However, our bundled Essential Collection is priced more affordably than buying each alone, and it ensures you have a complete system that’s ready to go.

I’m buying this as a gift. What do I need to know?

Wonderful! Gifting The Process is like giving a hug in a box. Get ready for Valentine’s day. There is more to come….

How does the subscription work?

Stay tuned. We’ll let you know soon.

What is Your Care Circle (loyalty program)?

Stay tuned. We’re working on it!

What if a product doesn’t work for me or I need to return something?

We hope you adore everything, but we understand sometimes things just don’t click, or there’s an issue. We have a hassle-free 14-day return policy. If you’re not satisfied with a package you have not opened yet, you can return it within 14 days of delivery – the products must be sealed and unused. Just contact us, and we’ll guide you through it. Typically, we’ll provide a return shipping label via email. Once we receive the return, we’ll process your refund. If a product arrived damaged or you had a reaction, please let us know – we’ll make it right, whether that’s a refund, replacement, or an alternative suggestion. Your satisfaction is our priority – we want you to enjoy The Process fully. Just communicate with us. We’re in the business of happy skin and happy customers.

Have a different question? Feel free to reach out via the Contact Us page or use the live chat “Help” widget on the site. We’re always here to help guide you through The Process!

A brighter skin, a brighter life, a brighter world.
We envision a world where less is more in skincare – where people feel calm and confident in a simple routine, rather than chasing the latest trend. We’re working towards a future in which cutting back on excess is not a sacrifice but a source of comfort and satisfaction
DISCOVER THE PROCESS