Email: Drop us a line anytime at support@theprocess.co.za. We aim to respond within 24 hours on weekdays. Whether it’s about your order, product info, or you just want to share your progress, you’ll get a friendly human reply. (Tip: include your order number or account email if inquiring about an order, so we can help you faster.)
WhatsApp Chat: Need a quick answer or prefer chat? Message us on WhatsApp at +27 60 495 4107. Our skincare support team is available for live chat Mon-Fri 9am–5pm. It’s great for urgent queries like product how-to tips, or if you just need reassurance in the skincare aisle. Look for the little WhatsApp icon on our site to start a chat.
Social Media DMs: You can DM us on Instagram @theprocess – our social team will either assist you or direct you to our support for complex issues. (We love hearing your positive stories in DMs too! Just note, for order issues it’s better to email or WhatsApp for faster help.)
Support hours: Monday–Friday, 9:00–17:00 (SAST) except public holidays. If you contact us outside these times, we’ll get back to you first thing next business day.
Use the form below to send us a message directly through the website. Sometimes that’s easiest when you’re already here! Just fill in your details and we’ll get back by email usually within a day.
We’re all ears! You can expect a reply within 1 business day. In the meantime, check our FAQ – the answer might be waiting there.
For wholesale inquiries, retail partnerships, or press and influencer collaborations, please email support@theprocess.co.za. We’ll forward your message to the right team member and get back to you with more information. We love teaming up with like-minded folks who share our passion for holistic, sustainable skincare and genuine storytelling.
We are based in Cape Town, South Africa
When reaching out, remember we’re humans on the other side, eager to help. We promise to treat you with respect, empathy and confidentiality. In return, we appreciate polite communication. Our community is incredibly kind, so this is rarely a concern – but we mention it because we truly aim to foster positivity in every interaction.
Lastly, thank you for supporting The Process. Your trust means the world to us, and we’re dedicated to earning it every day. Whether you need a skincare tip or have an issue to resolve, we’ve got your back. Talk soon!
Support hours: Monday–Friday, 9:00–17:00 (SAST) except public holidays. If you contact us outside these times, we’ll get back to you first thing next business day.
