Tag: Technical support

“BAD” IS THE NEW “GOOD” IN TECH SUPPORT – Marilyn Armstrong

Bad customer and technical support is the new good. You only think it's bad. The problem is your attitude. Or so they'd have you think. YOU CAN RUN, BUT YOU CAN'T HIDE All the big technology companies are working hard to save a few bucks. Competition is fierce. Every penny counts. Since executives won't accept … Continue reading “BAD” IS THE NEW “GOOD” IN TECH SUPPORT – Marilyn Armstrong

ON BECOMING OBSOLETE

It's an odd feeling to be declared obsolete. I had been getting increasingly less relevant for a while, but after the dot coms went down, the high-tech world turned on its ear. Venture capital disappeared and so did the start-ups that had been my bread and butter. Tech writers were replaced by automated systems that generate "documentation" … Continue reading ON BECOMING OBSOLETE

STUPIDIZATION

Thinking is out of fashion. Brains are dead gray lumps of matter. They have no use, but are merely taking up space inside our skulls. How do I know this? Last week Charter turned off first our cable box, then, our telephone. Eventually they re-provisioned the telephone and some hours later, they fixed our cable box. … Continue reading STUPIDIZATION

NO ONE READS MANUALS

It's an odd feeling to be declared obsolete. I had been getting increasingly less relevant for a while, but after the dot coms went down, the high-tech world turned on its ear. Venture capital disappeared and so did the start-ups that had been my bread and butter. Tech writers were replaced by automated systems that generate "documentation" … Continue reading NO ONE READS MANUALS

It’s Not Your Equipment … It’s a Lack of Documentation! – Marilyn Armstrong

Maybe I should just give up, but I spent my career writing material to help folks use complicated equipment and sometimes very obscure software. I should probably start by mentioning that I've fought this battle for long years ... and was utterly defeated. About 7 or 8 years ago, high-tech companies, in a money crunch and driven … Continue reading It’s Not Your Equipment … It’s a Lack of Documentation! – Marilyn Armstrong

TECH SUPPORT – WHERE “BAD” IS THE NEW “GOOD”

Bad customer and technical support is the new good. You only think it's bad. The problem is your attitude. Or so they'd have you think.YOU CAN RUN, BUT YOU CAN'T HIDEAll the big technology companies are working hard to save a few bucks. The competition is fierce. Every penny counts. Since executives won't accept lower … Continue reading TECH SUPPORT – WHERE “BAD” IS THE NEW “GOOD”

ASK A SIMPLE QUESTION, GET A SIMPLE — WRONG — ANSWER

I bought a small Dell tablet that I hope will serve a purpose ... something compact that I can use to connect to the larger world, but tuck in my bag for quick excursions when I'm not going to be processing photos or writing posts for my blog. It has been ordered, but not yet … Continue reading ASK A SIMPLE QUESTION, GET A SIMPLE — WRONG — ANSWER

Daily Prompt: Are you being served? Chaos and Madness at AT&T

Shortly before Christmas, Garry and I went somewhere and I forgot to bring my cell phone. I asked Garry if I might use his. I was appalled when I could barely hear anything, even with the volume full up and using the speaker. I realized if I could barely hear it, he couldn't hear it at all. Which … Continue reading Daily Prompt: Are you being served? Chaos and Madness at AT&T