Tag: tech support

ONGOING WORDPRESS CONVERSATIONS AND A THANK YOU

I think WordPress's engineers come in two grades: really good and really awful. I have gotten a lot of the awful kind, but once in a while, I get a good one. This one has been really good and helpful. Very  helpful. She didn't solve the problem, unfortunately. In the end, it's my problem. If … Continue reading ONGOING WORDPRESS CONVERSATIONS AND A THANK YOU

HAVE YOU BEEN EATING TIDE? – Marilyn Armstrong

EATING TIDE? I THINK I'VE BEEN EATING COMPUTERS AND OPERATING SYSTEMS I was trying to figure out if I was writing about idiot teenagers eating Tide pods, or the endless tides of the ocean, or how one day is total insanity and by the next, everything has completely calmed down. In tide, out tide. Whoever … Continue reading HAVE YOU BEEN EATING TIDE? – Marilyn Armstrong

ON BECOMING OBSOLETE

It's an odd feeling to be declared obsolete. I had been getting increasingly less relevant for a while, but after the dot coms went down, the high-tech world turned on its ear. Venture capital disappeared and so did the start-ups that had been my bread and butter. Tech writers were replaced by automated systems that generate "documentation" … Continue reading ON BECOMING OBSOLETE

ADVENTURES WITH CHARTER CUSTOMER SERVICE

It started out to be a bummer of a day and went downhill from there. We were not watching the inauguration. Pointedly not watching the inauguration. We had been planning all month to not watch the inauguration, so we hadn't turned on the television. Meanwhile, in today's mail I got a notice from Charter that the special, … Continue reading ADVENTURES WITH CHARTER CUSTOMER SERVICE

NO ONE READS MANUALS

It's an odd feeling to be declared obsolete. I had been getting increasingly less relevant for a while, but after the dot coms went down, the high-tech world turned on its ear. Venture capital disappeared and so did the start-ups that had been my bread and butter. Tech writers were replaced by automated systems that generate "documentation" … Continue reading NO ONE READS MANUALS

YOUR BUSINESS IS IMPORTANT TO US

It's an epidemic, a pandemic  -- of bad service. Do you remember when the customer was always right? I do. It wasn't that long ago. Customer satisfaction and service was the norm until approximately 2002, at which point everyone -- more or less simultaneously -- decided to save money by "automating" customer service, eliminating it entirely, or shipping it … Continue reading YOUR BUSINESS IS IMPORTANT TO US

ASK A SIMPLE QUESTION, GET A SIMPLE — WRONG — ANSWER

I bought a small Dell tablet that I hope will serve a purpose ... something compact that I can use to connect to the larger world, but tuck in my bag for quick excursions when I'm not going to be processing photos or writing posts for my blog. It has been ordered, but not yet … Continue reading ASK A SIMPLE QUESTION, GET A SIMPLE — WRONG — ANSWER

GEEKOGRAPHY: DOWN IN FLAMES WITH QUICKSAND AND ALLIGATORS

I'm pretty good with computers. I'm not an engineer, but I'm reasonably competent and not easily daunted. But, there comes a day for humility, when one finds oneself in the high-tech equivalent of quicksand. With grinning alligators on all sides. It started, as it so often does, with an update. An Adobe update to CS5. … Continue reading GEEKOGRAPHY: DOWN IN FLAMES WITH QUICKSAND AND ALLIGATORS

10 LITTLE THINGS TO MAKE YOU CRY UNCLE

Why does the translator always pop up and offer to translate my Spam? Isn't there some way to make that go away and never come back? When I get put on hold, they always tell me how important I am to them, often just before they disconnect me or start playing the most annoying music … Continue reading 10 LITTLE THINGS TO MAKE YOU CRY UNCLE

Daily Prompt: Are you being served? Chaos and Madness at AT&T

Shortly before Christmas, Garry and I went somewhere and I forgot to bring my cell phone. I asked Garry if I might use his. I was appalled when I could barely hear anything, even with the volume full up and using the speaker. I realized if I could barely hear it, he couldn't hear it at all. Which … Continue reading Daily Prompt: Are you being served? Chaos and Madness at AT&T