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Welcome to the Convoy Platform Carrier Help Center

The Convoy Platform is the leading marketplace built exclusively for brokers and trusted carriers to effortlessly match and execute freight.

Brokerage & Fleet Management

Icon for folder: Can I see the broker and facility address? Can I see the broker and facility address?
Icon for folder: How do I add a new driver? How do I add a new driver?
Icon for folder: How do I edit or delete a driver's profile? How do I edit or delete a driver's profile?
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Convoy Platform Basics

Icon for folder: Carrier sign-up errors Carrier sign-up errors
Icon for folder: How do carriers sign up with the Convoy Platform? How do carriers sign up with the Convoy Platform?
Icon for folder: How do I download the Convoy Platform app? How do I download the Convoy Platform app?
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Mobile App

Icon for folder: Accessing Contract Freight Accessing Contract Freight
Icon for folder: Dispatch: Importance of Assigning and Adding Drivers Dispatch: Importance of Assigning and Adding Drivers
Icon for folder: How do I assign or reassign drivers on the app? How do I assign or reassign drivers on the app?
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Payments & Compliance Management

Icon for folder: App Use Troubleshooting App Use Troubleshooting
Icon for folder: Cancelling/Falling off Loads Cancelling/Falling off Loads
Icon for folder: Carrier Account Reactivation Carrier Account Reactivation
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