Duke IT Status

Dukehub - Maintenance

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 24, 2026 - 05:00 EST

Scheduled - OIT has scheduled maintenance for Dukehub. Dukehub.duke.edu will be unavailable during the maintenance window. Alumni.duke.edu will also have degraded student-related services.

If you have any questions about the maintenance or if you experience an unexpected service impact please contact the OIT Service Desk: https://oit.duke.edu/help

For more information about PeopleSoft Interaction Hub and Campus Solutions visit OIT's web page: http://sissoffice.duke.edu
Jan 24, 2026 05:00-12:00 EST

About This Site

Don't see an issue posted here? Contact the OIT Service Desk or use the 'Report An Outage' web form to create a ticket.

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Accounts and Email Operational

Active Directory Operational

Alumni Email Operational

Directory Services Operational

Email Alias Operational

Group Manager Operational

Kerberos Operational

Mail Transport and Routing Operational

NetID Operational

OneLink Operational

Self Service Tools Operational

Service Desk Utilities Operational

Shibboleth Operational

Past Incidents

Jan 24, 2026

Unresolved incident: Dukehub - Maintenance.

Jan 23, 2026

Microsoft 365 - Confirmed Service Issue

Resolved - OIT has monitored the service and can confirm that the issues affecting multiple Microsoft 365 services have been resolved. Additionally, all previously pending or delayed email was successfully delivered overnight.

If you are still experiencing service issues please contact the OIT Service Desk (https://oit.duke.edu/help) or join the conversation on the 'University IT Outage Communication' MS Teams site.
Jan 23, 08:42 EST

Monitoring - Microsoft resumed accepting email shortly after 10:00 PM last night. Although the message backlog took several hours to process, service is now stabilizing.

OIT will provide an update later in the morning.

If you are still experiencing service issues please report those to the OIT Service Desk (https://oit.duke.edu/help) or join the conversation on the 'University IT Outage Communication' MS Teams site.
Jan 23, 05:24 EST

Update - Microsoft has identified a portion of service infrastructure in the North America region that is not processing traffic as expected. This is impacting load balancing processes and general service availability. They are working to restore this infrastructure to a heathy state and rebalance the service traffic to achieve recovery.

Internal Duke to Duke email does not currently appear to be impacted.
Jan 22, 15:43 EST

Identified - OIT has confirmed a service issue with Microsoft 365. Users may see issues with email delivery, MS Purview admin center, and Microsoft Defender.

OIT staff are working with the vendor to restore service but there is no estimated time to resolution.

If you have questions about this outage or would like to report additional service impacts please contact the OIT Service Desk (https://oit.duke.edu/help) or join the conversation on the 'University IT Outage Communication' MS Teams site.

For more information about Microsoft 365 visit OIT's web page: https://oit.duke.edu/service/microsoft-365-formerly-office-365/
Jan 22, 14:59 EST

Jan 22, 2026

DNS - Maintenance

Completed - The scheduled maintenance has been completed.
Jan 22, 23:00 EST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 22, 19:00 EST

Scheduled - OIT has scheduled maintenance for DNS. Users may not be able to make DNS changes for short periods during the maintenance window.

If you have any questions about the maintenance or if you experience an unexpected service impact please contact the OIT Service Desk: https://oit.duke.edu/help

For more information about DNS visit OIT's web page: https://oit.duke.edu/service/domain-name-system-dns/
Jan 22, 11:13 EST

API Healthcare - Maintenance

Completed - The scheduled maintenance has been completed.
Jan 22, 06:00 EST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 22, 01:00 EST

Scheduled - OIT has scheduled API Healthcare (Time and Attendance and Scheduling) maintenance. The application will be unavailable during the maintenance window.

Employees will be able to use the badge readers during the maintenance but the remainder of the application will be unavailable. This includes all time and attendance, scheduling, quickbadge, and timecall functionality.

If you have any questions about the maintenance or if you experience an unexpected service impact please contact the OIT Service Desk: https://oit.duke.edu/help
Jan 14, 10:09 EST

Jan 21, 2026

DUML - Confirmed Network Outage

Resolved - OIT has monitored the service and can confirm that the issue with DUML Network has been resolved.

If you are still experiencing service issues please contact the OIT Service Desk (https://oit.duke.edu/help) or join the conversation on the 'University IT Outage Communication' MS Teams site.
Jan 21, 11:29 EST

Monitoring - OIT will continue to monitor the service but initial indications are that the issue with DUML Network has been resolved.

If you are still experiencing service issues please report those to the OIT Service Desk (https://oit.duke.edu/help) or join the conversation on the 'University IT Outage Communication' MS Teams site.
Jan 21, 09:29 EST

Identified - Duke-energy has confirmed a power outage affecting DUML. Estimated time to resolution is 2pm.

OIT staff will continue to provide updates as they become available.

If you have questions about this outage or would like to report additional service impacts please contact the OIT Service Desk (https://oit.duke.edu/help) or join the conversation on the 'University IT Outage Communication' MS Teams site.
Jan 21, 09:04 EST

Investigating - OIT is investigating reports of a possible network outage DUML. We will post additional details as they become available.

If you would like to report additional service impacts please contact the OIT Service Desk (https://oit.duke.edu/help) or join the conversation on the 'University IT Outage Communication' MS Teams site.
Jan 21, 08:34 EST

Splunk - Confirmed Service Issue

Resolved - OIT has monitored the service and can confirm that the issue with Splunk has been resolved.

If you are still experiencing service issues please contact the OIT Service Desk (https://oit.duke.edu/help) or join the conversation on the 'University IT Outage Communication' MS Teams site.
Jan 21, 09:25 EST

Monitoring - OIT will continue to monitor the service but initial indications are that the issue with Splunk has been resolved.

If you are still experiencing service issues please report those to the OIT Service Desk (https://oit.duke.edu/help) or join the conversation on the 'University IT Outage Communication' MS Teams site.
Jan 21, 08:34 EST

Identified - OIT has confirmed a service issue with Splunk. Users are currently encountering an error message when attempting to log in to duke.splunkcloud.com.

OIT staff are working with the vendor to restore service but there is no estimated time to resolution.

If you have questions about this outage or would like to report additional service impacts please contact the OIT Service Desk (https://oit.duke.edu/help) or join the conversation on the 'University IT Outage Communication' MS Teams site.

For more information about Splunk visit OIT's web page: https://oit.duke.edu/service/splunk/
Jan 21, 08:32 EST

Jan 20, 2026

No incidents reported.

Jan 19, 2026

No incidents reported.

Jan 18, 2026

No incidents reported.

Jan 17, 2026

No incidents reported.

Jan 16, 2026

No incidents reported.

Jan 15, 2026

duke.qualtrics.com - Possible Service Issue

Resolved - OIT has monitored the service and can confirm that the issue with duke.qualtrics.com has been resolved.

If you are still experiencing service issues please contact the OIT Service Desk (https://oit.duke.edu/help) or join the conversation on the 'University IT Outage Communication' MS Teams site.
Jan 15, 23:08 EST

Investigating - OIT staff are currently investigating reports of service issues with duke.qualtrics.com. Users might not be able to login.

We will post additional details as they become available.

If you would like to report additional service impacts please contact the OIT Service Desk (https://oit.duke.edu/help) or join the conversation on the 'University IT Outage Communication' MS Teams site.

For more information about (SERVICE NAME) visit OIT's web page: (URL)
Jan 15, 22:38 EST

Cellular Infrastructure/Carrier Issues - Service Issue

Resolved - Verizon announced last night that it has fully restored cellular service.

If you are still experiencing service issues please contact the OIT Service Desk (https://oit.duke.edu/help) or join the conversation on the 'University IT Outage Communication' MS Teams site.
Jan 15, 07:26 EST

Update - OIT has received confirmed reports of Verizon cellular service outages affecting our region. We are in communication with the carrier; however, no estimated time for resolution has been provided.

Please note that Duke’s distributed antenna system (DAS) remains fully operational and is not affected by this outage.
Jan 14, 13:29 EST

Investigating - Reports indicate that some Duke users are experiencing cellular service disruptions. OIT is currently gathering more details, including whether Duke’s distributed antenna system may be affected.

We will post additional details as they become available.

If you would like to report additional service impacts please contact the OIT Service Desk (https://oit.duke.edu/help) or join the conversation on the 'University IT Outage Communication' MS Teams site.
Jan 14, 13:25 EST

Jan 14, 2026

hyper-v virtual machines located at NC1 are down.

Resolved - OIT has monitored the service and can confirm that the issue with hyper-v virtual machines located at NC1 has been resolved.

If you are still experiencing service issues please contact the OIT Service Desk (https://oit.duke.edu/help) or join the conversation on the 'University IT Outage Communication' MS Teams site.
Jan 14, 00:00 EST

Monitoring - OIT will continue to monitor the service but initial indications are that the issue with hyper-v virtual machines located at NC1 has been resolved.

If you are still experiencing service issues please report those to the OIT Service Desk (https://oit.duke.edu/help) or join the conversation on the 'University IT Outage Communication' MS Teams site.
Jan 13, 22:05 EST

Investigating - OIT staff are currently investigating reports of service issues with hyper-v virtual machines located at NC1. Users might not be able to access the applications or service associated with these machines.

OIT is aware of the problem and working to restore services. No ETA at this time. We will post additional details as they become available.

If you would like to report additional service impacts please contact the OIT Service Desk (https://oit.duke.edu/help) or join the conversation on the 'University IT Outage Communication' MS Teams site.

For more information about hyper-v virtual machines located at NC1 visit OIT's web page: https://oit.duke.edu
Jan 13, 21:53 EST

Jan 13, 2026

Jan 12, 2026

Panopto - Resolved/Monitoring

Resolved - OIT has monitored the service and can confirm that the issue with Panopto has been resolved.

If you are still experiencing service issues please contact the OIT Service Desk (https://oit.duke.edu/help) or join the conversation on the 'University IT Outage Communication' MS Teams site.
Jan 12, 20:30 EST

Monitoring - Incident Details: We are investigating a site outage on the Panopto NA Cloud that occurred between 2026-01-12 23:28 UTC and 2026-01-12 23:33 UTC. The source of the outage has been mitigated, and the site is now fully operational. Our cloud operations team is monitoring performance metrics to ensure the issue remains resolved.

If you are still experiencing service issues please report those to the OIT Service Desk (https://oit.duke.edu/help) or join the conversation on the 'University IT Outage Communication' MS Teams site.
Jan 12, 19:56 EST

Jan 11, 2026

No incidents reported.

Jan 10, 2026

No incidents reported.