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are of a critical vulnerability in http2, which could lead to remote code execution. There is no evidence of successful exploitation in the wild but we are going to disable this module temporarily whilst a patch is released by WebPros.","published_at":"2026-11-12T00:00:35.018Z","published_at_timezone":"Edinburgh","notify_subscribers":true,"affected_resources":[{"status_page_resource_id":"8714225","status":"resolved"}]}},{"id":"1122604","type":"status_report","attributes":{"title":"Emergency Maintenance - cPanel Reseller","report_type":"manual","starts_at":"2026-11-12T00:00:35.018Z","ends_at":null,"affected_resources":[{"status_page_resource_id":"8714225","status":"resolved"}],"aggregate_state":"resolved"},"relationships":{"status_updates":{"data":[{"id":"6072376","type":"status_update"}]}}},{"id":"6044345","type":"status_update","attributes":{"message":"We are currently investigating an issue affecting Server Side Includes (SSI) across our hosting platform.\r\n\r\nAs a result of this issue, websites using SSI to load shared content may experience missing or incorrectly displayed elements. This can include website headers, footers, navigation menus, and other dynamically included content.\r\n\r\nImpact:\r\n\r\n\r\nWebsite headers and footers may not display.\r\nShared navigation menus or page components may be missing.\r\nOther content relying on SSI directives may fail to load correctly.\r\n\r\n\r\nOur technical team is investigating the issue and working to restore normal SSI functionality as quickly as possible.\r\n\r\nWe apologise for the inconvenience and will provide further updates as more information becomes available.\r\n\r\nThank you for your patience.","published_at":"2026-11-06T13:43:40.309Z","published_at_timezone":null,"notify_subscribers":false,"affected_resources":[{"status_page_resource_id":"8714225","status":"degraded"}]}},{"id":"6044753","type":"status_update","attributes":{"message":"This issue has been resolved","published_at":"2026-11-06T15:18:15.357Z","published_at_timezone":null,"notify_subscribers":false,"affected_resources":[{"status_page_resource_id":"8714225","status":"resolved"}]}},{"id":"1117569","type":"status_report","attributes":{"title":"Server Side Includes (SSI) – Service Disruption","report_type":"manual","starts_at":"2026-11-06T13:43:40.309Z","ends_at":null,"affected_resources":[{"status_page_resource_id":"8714225","status":"resolved"}],"aggregate_state":"resolved"},"relationships":{"status_updates":{"data":[{"id":"6044345","type":"status_update"},{"id":"6044753","type":"status_update"}]}}},{"id":"6015053","type":"status_update","attributes":{"message":"We are aware of an issue currently affecting some users attempting to access their webmail through their CHI accounts. This issue has been escalated to our relevant technical team for further investigation.\r\n\r\nIn the meantime, we recommend accessing your emails directly via StackMail using the following link:\r\n\r\nhttps://stackmail.com/\r\n\r\nWe apologise for any inconvenience this may cause and appreciate your patience and understanding while we work to resolve the issue.\r\n\r\nWe will continue to monitor the situation and provide updates through as soon as further information becomes available.","published_at":"2026-11-02T07:55:14.511Z","published_at_timezone":null,"notify_subscribers":false,"affected_resources":[{"status_page_resource_id":"8714224","status":"degraded"}]}},{"id":"6015447","type":"status_update","attributes":{"message":"This issue has been resolved. Thank you for your patience and understanding.","published_at":"2026-11-02T09:38:14.287Z","published_at_timezone":null,"notify_subscribers":false,"affected_resources":[{"status_page_resource_id":"8714224","status":"resolved"}]}},{"id":"1110761","type":"status_report","attributes":{"title":"CHI Email Login Issue","report_type":"manual","starts_at":"2026-11-02T07:55:14.511Z","ends_at":null,"affected_resources":[{"status_page_resource_id":"8714224","status":"resolved"}],"aggregate_state":"resolved"},"relationships":{"status_updates":{"data":[{"id":"6015053","type":"status_update"},{"id":"6015447","type":"status_update"}]}}},{"id":"5958540","type":"status_update","attributes":{"message":"Our teams have confirmed that all hosting platforms (StackCP and reseller cPanel) have had the available patches applied, and is now mitigated. We will continue to monitor the situation and provide updates if needed.","published_at":"2026-10-22T09:05:01.546Z","published_at_timezone":null,"notify_subscribers":false,"affected_resources":[{"status_page_resource_id":"8714225","status":"resolved"}]}},{"id":"5949803","type":"status_update","attributes":{"message":"We are aware of reports of critical vulnerabilities affecting PHP that may pose a security risk to websites and applications running affected versions.\n\nOur team has implemented initial mitigation measures across the Web Hosting estate to help reduce potential exposure. We are actively monitoring the situation and preparing to apply the relevant security patches as soon as they become available.\n\nWe will continue to assess the risk, review available mitigations, and take appropriate action to protect our services. While the initial mitigations provide an additional layer of protection, they should not be considered a complete fix.\n\nWe will update this status page as further information becomes available and as additional mitigation and patching measures are implemented.\n\n**Update 16:00 UK Time:**\nPatches have been released and we will be rolling this out with our platform teams as soon as possible. ","published_at":"2026-10-21T07:57:00.000Z","published_at_timezone":"Mountain Time (US \u0026 Canada)","notify_subscribers":false,"affected_resources":[{"status_page_resource_id":"8714225","status":"degraded"}]}},{"id":"1096713","type":"status_report","attributes":{"title":"Critical PHP Vulnerabilities – Mitigation and Patching Underway","report_type":"manual","starts_at":"2026-10-21T07:57:00.000Z","ends_at":null,"affected_resources":[{"status_page_resource_id":"8714225","status":"resolved"}],"aggregate_state":"resolved"},"relationships":{"status_updates":{"data":[{"id":"5958540","type":"status_update"},{"id":"5949803","type":"status_update"}]}}},{"id":"5882557","type":"status_update","attributes":{"message":"The issue with the intermittent 502 errors has now been resolved, and normal service has been restored. We will continue to monitor closely to ensure services remain stable.","published_at":"2026-10-07T02:01:52.391Z","published_at_timezone":null,"notify_subscribers":true,"affected_resources":[{"status_page_resource_id":"8714225","status":"resolved"}]}},{"id":"5882523","type":"status_update","attributes":{"message":"We're currently receiving reports of packages on the shared hosting platform experiencing 502 errors. Our system administration team are investigating the issue now, and updates will be provided as more information becomes available. Apologies for any inconvenience caused.","published_at":"2026-10-07T01:51:54.968Z","published_at_timezone":null,"notify_subscribers":true,"affected_resources":[{"status_page_resource_id":"8714225","status":"degraded"}]}},{"id":"1083628","type":"status_report","attributes":{"title":"Shared Platform Issues","report_type":"manual","starts_at":"2026-10-07T01:51:54.968Z","ends_at":null,"affected_resources":[{"status_page_resource_id":"8714225","status":"resolved"}],"aggregate_state":"resolved"},"relationships":{"status_updates":{"data":[{"id":"5882557","type":"status_update"},{"id":"5882523","type":"status_update"}]}}},{"id":"5859405","type":"status_update","attributes":{"message":"We’re aware of an issue causing intermittent connectivity to Webmail for some users. Our team is investigating and working to restore normal service as soon as possible.\r\n\r\nWe’ll provide further updates as they become available.","published_at":"2026-10-01T13:11:31.778Z","published_at_timezone":null,"notify_subscribers":false,"affected_resources":[{"status_page_resource_id":"8714226","status":"degraded"}]}},{"id":"5859443","type":"status_update","attributes":{"message":"**UPDATE:** The intermittent connectivity issues affecting Webmail have now been resolved. Webmail services are operating normally.","published_at":"2026-10-01T13:20:42.838Z","published_at_timezone":null,"notify_subscribers":false,"affected_resources":[{"status_page_resource_id":"8714226","status":"resolved"}]}},{"id":"1079272","type":"status_report","attributes":{"title":"Webmail Intermittent Connectivity","report_type":"manual","starts_at":"2026-10-01T13:11:31.778Z","ends_at":null,"affected_resources":[{"status_page_resource_id":"8714226","status":"resolved"}],"aggregate_state":"resolved"},"relationships":{"status_updates":{"data":[{"id":"5859405","type":"status_update"},{"id":"5859443","type":"status_update"}]}}},{"id":"5844610","type":"status_update","attributes":{"message":"We are currently investigating an issue affecting our support systems. Customers may be unable to contact us via Live Chat, and there may be delays in creating or updating support tickets.\r\n\r\nOur team is actively working to identify the cause and restore normal service as quickly as possible.\r\n\r\nWe apologise for any inconvenience caused and will provide further updates as soon as more information becomes available.","published_at":"2026-09-28T13:58:09.534Z","published_at_timezone":null,"notify_subscribers":false,"affected_resources":[{"status_page_resource_id":"8714224","status":"degraded"}]}},{"id":"5844723","type":"status_update","attributes":{"message":"The issue affecting our Live Chat and support ticketing services has now been resolved.\r\n\r\nCustomers should once again be able to contact our support teams via Live Chat and submit or update support tickets as normal. We will continue to monitor the services closely to ensure stability.\r\n\r\nWe apologise for any inconvenience caused and appreciate your patience while we worked to restore service.","published_at":"2026-09-28T14:18:58.652Z","published_at_timezone":null,"notify_subscribers":false,"affected_resources":[{"status_page_resource_id":"8714224","status":"resolved"},{"status_page_resource_id":"8714225","status":"resolved"},{"status_page_resource_id":"8714226","status":"resolved"},{"status_page_resource_id":"8714227","status":"resolved"}]}},{"id":"1076371","type":"status_report","attributes":{"title":"Investigating - Live Chat and Ticketing Issues","report_type":"manual","starts_at":"2026-09-28T13:58:09.534Z","ends_at":null,"affected_resources":[{"status_page_resource_id":"8714224","status":"resolved"},{"status_page_resource_id":"8714225","status":"resolved"},{"status_page_resource_id":"8714226","status":"resolved"},{"status_page_resource_id":"8714227","status":"resolved"}],"aggregate_state":"resolved"},"relationships":{"status_updates":{"data":[{"id":"5844610","type":"status_update"},{"id":"5844723","type":"status_update"}]}}},{"id":"5820626","type":"status_update","attributes":{"message":"We are aware of an issue currently affecting a third-party payment provider.\r\n\r\nAs a result, some customers may experience failures when placing orders, and there may be delays in the processing of successfully submitted orders.\r\n\r\nWe are actively monitoring the situation and working closely with the provider to restore normal service as quickly as possible. We apologise for any inconvenience this may cause and will provide further updates as more information becomes available.","published_at":"2026-09-23T08:31:48.216Z","published_at_timezone":null,"notify_subscribers":false,"affected_resources":[{"status_page_resource_id":"8714224","status":"degraded"},{"status_page_resource_id":"8714227","status":"degraded"}]}},{"id":"5820786","type":"status_update","attributes":{"message":"The issue affecting a third-party payment provider has now been resolved.\r\n\r\nCustomers should no longer experience failures when placing orders, and order processing is now operating as expected. We have continued to monitor the situation following recovery and have seen services return to normal.\r\n\r\nWe apologise for any inconvenience caused and thank customers for their patience while the provider worked to restore service.","published_at":"2026-09-23T09:09:04.162Z","published_at_timezone":null,"notify_subscribers":false,"affected_resources":[{"status_page_resource_id":"8714224","status":"resolved"},{"status_page_resource_id":"8714225","status":"resolved"},{"status_page_resource_id":"8714226","status":"resolved"},{"status_page_resource_id":"8714227","status":"resolved"}]}},{"id":"1071957","type":"status_report","attributes":{"title":"Issues with Order Payments and Processing","report_type":"manual","starts_at":"2026-09-23T08:31:00.000Z","ends_at":"2026-09-23T10:09:00.000Z","affected_resources":[{"status_page_resource_id":"8714224","status":"resolved"},{"status_page_resource_id":"8714225","status":"resolved"},{"status_page_resource_id":"8714226","status":"resolved"},{"status_page_resource_id":"8714227","status":"resolved"}],"aggregate_state":"resolved"},"relationships":{"status_updates":{"data":[{"id":"5820626","type":"status_update"},{"id":"5820786","type":"status_update"}]}}}]}