Customer Hybrid AI Gateway Dataplanes on version 2.0.x, 2.1.x, and 2.2.x may be disconnected from Konnect
Update - We are continuing to monitor for any further issues.
Nov 10, 2026 - 12:05 UTC
Monitoring - Customers running 2.0.x, 2.1.x and 2.2.x dataplanes may see logs indicating they have disconnected from Konnect and have stopped attempting to retry. These dataplanes must be restarted in order to restart the connection attempts.

This is caused by reconnection logic which was changed in 2.3, that will cause the DP to give up retrying after some connection attempts. When Konnect performed a routine maintenance and connections dropped briefly, some of these 2.0-2.2 dataplane versions may have stopped attempting to reconnect.

Restarting and disconnected dataplanes should allow the reconnection.
Nov 10, 2026 - 12:05 UTC
Uptime over the past 90 days. View historical uptime.
Kong Konnect Cloud Operational
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Operational
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Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Nov 10, 2026

Unresolved incident: Customer Hybrid AI Gateway Dataplanes on version 2.0.x, 2.1.x, and 2.2.x may be disconnected from Konnect.

Nov 9, 2026

No incidents reported.

Nov 8, 2026

No incidents reported.

Nov 7, 2026

Konnect Database Infrastructure Maintenance [US]
Completed - The scheduled maintenance has been completed.
Nov 7, 15:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 7, 14:00 UTC
Scheduled - We will be performing scheduled maintenance to upgrade the Konnect database infrastructure in the United States (US) region.

Maintenance Start: November 7, 2026 at 14:00 UTC

This update will improve the overall reliability and performance of the platform.

Expected Impact:
* Customers in the US region may experience a brief (up to 2 minutes) control plane downtime during the maintenance.
* During this time, configuration or policy updates in Konnect may not apply until the maintenance completes in the affected region.
* Gateway data plane traffic will not be affected and will continue to process requests normally.

We appreciate your understanding as we continue to enhance the stability and resilience of the Konnect platform.
Oct 22, 20:44 UTC

Nov 6, 2026

Konnect Database Infrastructure Maintenance [EU & IN]
Completed - The scheduled maintenance has been completed.
Nov 6, 16:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 6, 15:30 UTC
Scheduled - We will be performing scheduled maintenance to upgrade the Konnect database infrastructure in the Europe (EU) and India (IN) regions.

Maintenance Start: November 6, 2026 at 15:30 UTC

This update will improve the overall reliability and performance of the platform.

Expected Impact:
* Customers in the EU and IN regions may experience a brief (up to 2 minutes) control plane downtime during the maintenance.
* During this time, configuration or policy updates in Konnect may not apply until the maintenance completes in the affected region.
* Gateway data plane traffic will not be affected and will continue to process requests normally.

We appreciate your understanding as we continue to enhance the stability and resilience of the Konnect platform.
Oct 22, 20:43 UTC

Nov 5, 2026

No incidents reported.

Nov 4, 2026

No incidents reported.

Nov 3, 2026

No incidents reported.

Nov 2, 2026

No incidents reported.

Nov 1, 2026

No incidents reported.

Oct 31, 2026

No incidents reported.

Oct 30, 2026

No incidents reported.

Oct 29, 2026

No incidents reported.

Oct 28, 2026

No incidents reported.

Oct 27, 2026

No incidents reported.

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