All Systems Operational

Uptime over the past 90 days. View historical uptime.
API Operational
90 days ago
99.87 % uptime
Today
Customer Dashboard Operational
90 days ago
99.87 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Dec 27, 2025

No incidents reported today.

Dec 26, 2025

No incidents reported.

Dec 25, 2025

No incidents reported.

Dec 24, 2025

No incidents reported.

Dec 23, 2025
Investigating degraded performance on chat
Resolved - We believe this issue to be resolved. Chat latencies and error rates are back within normal range. Team will investigate into root cause for the spike.
Dec 23, 10:09 PST
Monitoring - Scaled up chat hosts around 5:40am on 12/22 to address elevated latencies and errors that impacted a segment of customers. Latencies and errors have reduced to prior baseline and the team is actively monitoring and investigating root cause.
Dec 23, 09:39 PST
Investigating - We are currently investigating this issue.
Dec 22, 22:00 PST
Dec 22, 2025
Dec 21, 2025

No incidents reported.

Dec 20, 2025

No incidents reported.

Dec 19, 2025

No incidents reported.

Dec 18, 2025

No incidents reported.

Dec 17, 2025

No incidents reported.

Dec 16, 2025
High error rate for OpenAI (GPT5.* models)
Resolved - This incident has been resolved.
Dec 16, 16:53 PST
Monitoring - We don't see elevated error rates and are monitoring.
Dec 16, 15:06 PST
Identified - We are seeing high error rate for OpenAI GPT5.* models, likely due to upstream model provider errors. Current mitigation is to switch to a non-OpenAI model.
Dec 16, 12:57 PST
Dec 15, 2025

No incidents reported.

Dec 14, 2025

No incidents reported.

Dec 13, 2025

No incidents reported.

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