Audience

Companies and teams in search of a help desk and ticketing solution to improve their services

About Track-It!

Track-It! is the best IT helpdesk software for IT teams, delivering a powerful suite of integrated modules for help desk, asset management, knowledge management, change management, purchase management and endpoint management features like patch management, software deployment, and mobile device management, all at an affordable price. Eliminate manual processes that lead to numerous emails, stacks of sticky notes, problems falling through the cracks, overworked help desk staff and no way to track or prioritize tasks. Track-It! provides automated ticket creation, categorization, routing and prioritization to streamline your help desk ticketing process. The help desk is the central hub of your IT operation. The help desk ticketing features in Track-It! have the right combination of functionality and ease of use that will allow your team to more easily keep track of their work, prioritize open tickets, track time spent on IT tasks and monitor the top issues impacting your business.

Other Popular Alternatives & Related Software
SolarWinds Web Help Desk
SolarWinds Web Help Desk
With an intuitive web interface and service desk portal, Web Help Desk software delivers simplicity and automation to streamline help desk ticketing and IT asset management. Benefit from built-in knowledge base, IT change control, SLA alerting, performance reporting, customer surveys, and more.
Learn more
OneDesk
OneDesk
(11 Ratings)
OneDesk combines Helpdesk & Project Management into one software application. No need to purchase, integrate and switch between other multiple applications. Your team can support your customers and work on their projects in one place. Aimed at SMBs as well as departments within large enterprises, OneDesk is frequently used by project managers, customer service agents, IT technicians, professional services and much more. This easy-to-use, feature-rich, and highly configurable software can manage both ticket & task workflows customizable to meet your organization's needs. The interface is clean and structural. Navigation consists of selecting an application, project level and view layout. Breadcrumbs will indicate where you are in OneDesk. Tickets and tasks are 'Items' while organization, portfolio, project and sub-folders are 'Containers'. OneDesk is easy to use and quick to set up. The learning curve depends on the complexity of the workflows you create.
Learn more
Mint Service Desk
Mint Service Desk
(15 Ratings)
Mint Service Desk is a comprehensive and user-friendly software solution designed to streamline and enhance the management of IT service operations within organizations. It serves as a central hub for all IT-related requests, incidents, and changes, enabling efficient communication and collaboration between IT teams and end-users. With Mint Service Desk, organizations can effortlessly track, prioritize, and resolve IT issues, ensuring minimal disruption to daily operations. The platform offers a range of powerful features, including ticket management, self-service portals, knowledge bases, asset management, and reporting capabilities. In addition to its core features, Mint Service Desk also excels in complaint management, offering robust functionality to address and resolve customer complaints efficiently. The platform understands the significance of handling complaints promptly and effectively to maintain high levels of customer satisfaction.
Learn more
Web Tracks
Web Tracks
Web Tracks by Gritware is a help desk and IT asset management software program. Simple, clean, and browser-based, Web Tracks helps IT professionals easily assign and complete tasks and help desk tickets, track computers, peripherals and software licensing, track IT expenditures, and create reports on help desk, inventory, and purchasing. Web Tracks is offered in two editions: Standard and Enterprise.
Learn more

Pricing

Starting Price:
$995.00/one-time
Free Trial:
Free Trial available.

Integrations

See Integrations

Ratings/Reviews

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Company Information

BMC Software
Founded: 1980
United States
www.trackit.com

Videos and Screen Captures

Play Video Track-It! Screenshot 1
Other Useful Business Software
Cut Cloud Costs with Google Compute Engine Icon
Cut Cloud Costs with Google Compute Engine

Save up to 91% with Spot VMs and get automatic sustained-use discounts. One free VM per month, plus $300 in credits.

Save on compute costs with Compute Engine. Reduce your batch jobs and workload bill 60-91% with Spot VMs. Compute Engine's committed use offers customers up to 70% savings through sustained use discounts. Plus, you get one free e2-micro VM monthly and $300 credit to start.
Try Compute Engine

Product Details

Platforms Supported
Windows
Training
Documentation
Live Online
Webinars
In Person
Support
Phone Support
24/7 Live Support
Online

Track-It! Frequently Asked Questions

Q: What kinds of users and organization types does Track-It! work with?
Q: What languages does Track-It! support in their product?
Q: What kind of support options does Track-It! offer?
Q: What other applications or services does Track-It! integrate with?
Q: What type of training does Track-It! provide?
Q: Does Track-It! offer a free trial?
Q: How much does Track-It! cost?

Track-It! Product Features

Help Desk

Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Multi-Channel Communication
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management
Live Chat
Multiple Brands / Products