Audience
IT, Support teams, Help Desks
About Splashtop SOS
Splashtop SOS makes providing remote support simple. No need to waste time or money traveling to your user’s device, just remote into it and take control the second you’re needed. Diagnose and fix the issue fast, and leave your customers happy.
Key Features and Benefits
• Simplified work flow - Your user runs the SOS app (can be custom branded) on their computer or device, then gives you their 9-digit session code which you can use to start the session.
• Top tools and features - All the tools needed for you to get the job done quickly. Share your screen for collaboration, transfer files between devices, chat with users, and more.
• Support unlimited devices on-demand - All packages include support for unlimited devices on-demand. Just pay for the number of concurrent technicians per year. And no yearly price increase that have become the trend with other remote support products.
Other Popular Alternatives & Related Software
Zoho Assist
Zoho Assist, your all-in-one remote access solution, helps you to access and manage remote devices. Through a web-based on-demand remote support session, you can directly analyze and establish control over your overseas assets in just a few seconds.
Zoho Assist is entirely cloud-based, so you can set up unattended remote access and keep tabs on your remote PCs, laptops, mobile phones, and servers effortlessly. Zoho Assist is compatible with all major firewalls and traverses smoothly through proxies. Start your technical support today with industry-standard, best-in-class SSL with 256-bit AES data security to protect your data from phishing and other malicious activities.
Learn more
ConnectWise ScreenConnect
ConnectWise ScreenConnect, formerly ConnectWise Control, is a remote support solution for Managed Service Providers (MSP), Value Added Resellers (VAR), internal IT teams, and managed security providers. Fast, reliable, secure, and simple to use, ConnectWise ScreenConnect helps businesses solve their customers' issues faster from any location. The platform features remote support, remote access, remote meeting, customization, and integrations with leading business tools.
Raise the bar for remote support and reduce customer downtime. Give technicians the ability to deliver superior service through reliable, direct connections to access desktops, mobile devices, and more when needed.
Fast, flexible, and secure remote desktop and mobile support solutions for every industry and need. Not sure which version you need? Try all the features and we'll guide you on the best fit for your situation. Free 14-day trial, no credit card required.
Learn more
LogMeIn Resolve
LogMeIn Resolve is a modern unified endpoint management (UEM) and IT support platform designed to empower IT and MSP teams with flexible, secure, and scalable management tools. It combines remote monitoring and management, remote access, ticketing, automation, and AI-powered insights into a single, easy-to-use console. The platform enables proactive device management with patching, antivirus, alerting, and remote execution, helping ensure uptime and optimize performance. IT teams can deliver unattended remote support across Windows, Mac, and Android devices, resolving issues even when users are offline. Asset management features provide visibility into hardware and software inventory and license compliance. LogMeIn Resolve’s AI tools enhance efficiency by generating helpdesk ticket summaries and automating routine tasks.
Learn more
LogMeIn Rescue
LogMeIn Rescue is an enterprise remote support solution for PCs, Macs, and mobile devices, designed to help IT teams deliver fast technical assistance while ensuring secure, reliable sessions for both technicians and end users. Built for small IT helpdesks through to large enterprise organizations, LogMeIn Rescue provides the flexibility needed to remotely support employees and customers and to effectively enable remote work.
LogMeIn Rescue supports seamless access across major platforms and incorporates strong security measures such as permission-based controls, PIN code validation, and 256-bit AES encryption. Its centralized admin console offers streamlined oversight with features like session recording and real-time monitoring, while branding options help organizations tailor the support experience. Trusted globally with over one billion remote sessions, LogMeIn Rescue helps IT teams resolve issues quickly and maintain efficient, high-quality support operations.
Learn more
Pricing
Starting Price:
$199.00/year/user
Pricing Details:
SOS: $199 per year per technician
SOS+10: $219 per year per technician (adds unattended access to 10 managed computers)
SOS Unlimited: $399 per year per technician (adds unlimited unattended computer access)
Prices in USD. Separate Euro prices in EU.
SOS+10: $219 per year per technician (adds unattended access to 10 managed computers)
SOS Unlimited: $399 per year per technician (adds unlimited unattended computer access)
Prices in USD. Separate Euro prices in EU.
Free Trial:
Free Trial available.
Integrations
Company Information
Splashtop
Founded: 2006
United States
www.splashtop.com/sos
Videos and Screen Captures
Other Useful Business Software
AI-powered service management for IT and enterprise teams
Give your IT, operations, and business teams the ability to deliver exceptional services—without the complexity. Maximize operational efficiency with refreshingly simple, AI-powered Freshservice.
Product Details
Platforms Supported
Cloud
Windows
Mac
Linux
iPhone
iPad
Android
Training
Documentation
Support
Phone Support
Online
Splashtop SOS Frequently Asked Questions
Splashtop SOS Product Features
Help Desk
Customizable Branding
Email Integration
IT Asset Management
Interaction Tracking
Live Chat
Multi-Channel Communication
Real-time Chat
Alerts / Escalation
Automated Routing
Community Forums
Document Storage
Incident Management
Knowledge Base
Known Issue Management
Multiple Brands / Products
Network Monitoring
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management
Splashtop SOS Verified User Reviews
Write a Review-
Probability You Would Recommend?1 2 3 4 5 6 7 8 9 10
"Could be easier to set up, but is fantastic otherwise" Posted 2022-11-08
Pros: I do like what it is meant to do. The software is absolutely solid, and once you get it up and running, it's great.
Cons: I had difficulty getting installed on my devices.
Overall: I like what the product does, and once you get it set up on the client's device it's all smooth sailing.
Read More...
- Previous
- You're on page 1
- Next
