Audience
Help Desk solution for companies
About Snappy
Resolve your support tickets more efficiently with our simplified workflow. Assign staff, categories, priorities, and tags faster than any other helpdesk. Automate repetitive tasks. Find tickets with just one click. Help customers help themselves in your knowledge base. Leverage articles by inserting them directly into tickets or as a link. Integrate your knowledge base into your website and style it to match. Provide access to your knowledge base from any page on your site with the Snappy Widget. Provide customers with an elegant support access with seamless integration of our ticket widget into your website. Speed up response times by inserting pre-written content into support tickets with a few quick key presses. Add automation to handle tickets. Set up conditions to assign, tag, prioritize, and even reply instantly when a ticket is received.
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Pricing
Starting Price:
$15 per user per month
Integrations
Company Information
Snappy
besnappy.com
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Product Details
Training
Documentation
Support
Online
Snappy Frequently Asked Questions
Snappy Product Features
Help Desk
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Interaction Tracking
Knowledge Base
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Service Level Agreement (SLA) Management
Ticket Management
Alerts / Escalation
Automated Routing
Community Forums
Incident Management
Known Issue Management
Live Chat
Self Service Portal
