Audience
Customer support, customer operation, customer experience
About Record
Request your users to record their issues without downloading anything and Collect Users’ Issues on the fly to Reduce the back-and-forth time in communicating user issues by obtaining all necessary information to recreate and resolve the issues.
Like: Issue Reply, Console and network, Transcript, Audio, Events & Pages, User and device info, and Your custom data.
Analyze Issues and investigate the Data
Automatically analyze the data obtained from the user to gain a deeper understanding of the user issue. Using: User Emotion, User sentiment, Issue summary, Automatic tagging, Manual tagging.
Use Record Workflows To Resolve 7X Faster
Share the data with internal teams, such as product and R&D, toggle the widget directly on your product, and utilize our native integrations to save time. No download required, Shareable link, Front end Widget
and Record manual control
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Authentication within platforms like Salesforce and ServiceNow ensures credentials adhere to your strict internal password policies, and it’s configurable to let you store data in your cloud in designated geographies.
Enterprise-grade security
-Built on Amazon Web Services (AWS), the leading cloud solution
-Data transmission: TLS and DTLS 1.2+ with AES-256-bit encryption
-Authentication with Salesforce & ServiceNow for added security
-Store data in your preferred cloud
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Pricing
Starting Price:
$0
Free Version:
Free Version available.
Free Trial:
Free Trial available.
Integrations
Company Information
Record
Founded: 2022
Israel
torecord.it
Videos and Screen Captures
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Product Details
Platforms Supported
Cloud
Training
Documentation
Live Online
Webinars
Videos
Support
Phone Support
Record Frequently Asked Questions
Record Product Features
Remote Support
Diagnostic Tools
File Transfer
Live Chat
Screen Sharing
Session Recording
Real-time Chat
Remote Control
Session Transfer
Surveys & Feedback
