Audience
Collection agencies, healthcare providers, and lenders seeking to optimize operations and quality assurance in their hybrid contact centers.
About Prodigal
Prodigal is a cloud-based Consumer Finance Intelligence solution that analyzes agent and customer conversations to enhance profits, experience, and compliance. Collection agencies, healthcare providers, and lenders depend on Prodigal to unlock insights that drive win-win financial outcomes. With decades of industry and data science expertise, Prodigal’s team is ready to work with clients to optimize operations and quality assurance.
An intent engine that combines the strengths of artificial intelligence (AI), machine learning (ML), and natural language processing (NLP) powers Prodigal’s core apps: ProAssist, ProNotes, and ProVoice. ProAssist guides agents to say and do the right thing every time. ProNotes auto-writes call notes, creating hours of new capacity and freeing agents to focus on experience. ProVoice analyzes and scores 100% of calls to minimize risk. Scale omnichannel collections with ProAgent, a natural language AI agent purpose-built for consumer finance.
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Integrations
No integrations listed.
Company Information
Prodigal Technologies
Founded: 2018
United States
www.prodigaltech.com
Videos and Screen Captures
An intent engine powers Prodigal's 3 core apps: ProAssist, ProNotes & ProVoice.
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Product Details
Platforms Supported
Cloud
Training
Documentation
Live Online
Webinars
In Person
Videos
Support
Phone Support
24/7 Live Support
Online
Prodigal Frequently Asked Questions
Prodigal Product Features
Call Center
Call Logging
Call Recording
Call Scripting
IVR / Voice Recognition
Reporting/Analytics
Blended Call Center
Campaign Management
Database
Escalation Management
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Conversation Intelligence
AI Insights
Call Analytics
Call Recording
Call Snippets
Call Transcription
Call/Meeting Sharing
Topic-Based Analytics
Account Health Alerts
Call Recording Cloud Storage
Sales Coaching
Topic Tags
Video Conferencing Analytics
Win/Loss Analysis
Conversational AI
Contextual Guidance
Intent Recognition
Sentiment Analysis
Speech Recognition
Speech Synthesis
Virtual Assistant
Code-free Development
For Developers
Multi-Languages
Omni-Channel
On-Screen Chats
Pre-configured Bot
Reusable Components
Speech Analytics
Automatic Transcription
Call Recording
Customer Experience Management
Data Security
Natural Language Processing
Predictive Analytics
Self-Service Search
Sentiment Analysis
Call Center Management
Surveys & Feedback
