Audience
Companies searching for a powerful Call Center solution to improve customer service
About Orbox
Simple to setup - Supports several phone models and multiple operators and it’s easily integrated to existent centrals. Easily manage all your phone communications – through an intuitive and nice platform. Route each incoming phone call to the right person/agent at the most appropriate time. Easily record, monitor and listen to all calls conducted by your operation via an intuitive online control panel. Allows you to create unlimited call routes, which you can easily manage in the back office. Customized messages for automatic attendance- setup by extension number, by time or by caller. Redirect incoming calls to predefined numbers and forward busy calls to your queue with the caller's information saved for reference. Conference calling is a powerful feature that can save you time and money when trying to connect 3 or more people.
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Integrations
Company Information
ORBCOM
Founded: 2002
Portugal
orbcom.pt/our-products/orbox/
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Product Details
Platforms Supported
Cloud
Training
Live Online
Support
Phone Support
Online
Orbox Frequently Asked Questions
Orbox Product Features
Business Phone Systems
Call Monitoring
Call Recording
Call Routing
IVR / Voice Recognition
Mobile Access
Call Logging
Employee Directory
Virtual Call Center
Web Conferencing
Business VoIP
Call Recording
IVR / Voice Recognition
SIP Trunking
Call Parking
Contact Management
Encryption
Ring Groups
Unified Communications
Voice Quality Enhancement
Call Center
Call Recording
IVR / Voice Recognition
Queue Management
Reporting/Analytics
Blended Call Center
Call Logging
Call Scripting
Campaign Management
Database
Escalation Management
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Real-time Chat
Unified Communications
Call Recording
Call Routing
Chat / Messaging
Mobile Access
Multi-User Collaboration
Voice Mail
Audio / Video Conferencing
Calendar Management
Fax Management
File Sharing
