Audience

Businesses looing for a flexible software to facilitate provisioning of 401k to their employees

About Guideline

The easy, affordable 401(k) for small business. Retirement plans done right We’re on a mission to help every small business offer a 401(k). And to help participants create a retirement they can look forward to. We sync with popular payroll providers, take care of plan administration, and offer low-cost mutual funds. And unlike many 401(k) providers, we don’t charge any additional fees on investments. How we're different. We do the administration, compliance testing, and recordkeeping to make your job easy. Fully bundled. We do the heavy lifting—from plan administration and employee onboarding, to compliance testing, government filing, and recordkeeping. Features. Predictable pricing. We charge one all-inclusive fee, starting at $39/mo + $8/mo per participating employee—without any added investment fees or setup fees. Pricing details. Full payroll integration. We are fully integrated with top payroll providers to automatically sync employee data and payroll deferrals

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Integrations

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Ratings/Reviews - 3 User Reviews

Overall 2.7 / 5
ease 3.3 / 5
features 2.7 / 5
design 2.3 / 5
support 2.7 / 5
More Reviews Write a Review

Company Information

Guideline
United States
www.guideline.com

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Guideline Screenshot 1
Guideline Screenshot 1
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Product Details

Platforms Supported
Cloud

Guideline Frequently Asked Questions

Q: What kinds of users and organization types does Guideline work with?
Q: What languages does Guideline support in their product?
Q: What other applications or services does Guideline integrate with?

Guideline Product Features

Guideline Verified User Reviews

Write a Review
  • Waylon S.
    CIO
    Used the software for: 2+ Years
    Frequency of Use: Weekly
    User Role: User
    Company Size: 1 - 25
    Design
    Ease
    Features
    Pricing
    Support
    Probability You Would Recommend?
    1 2 3 4 5 6 7 8 9 10

    "Cheap but not great"

    Posted 2025-04-10

    Pros: Cheap fees though they have gone up since we started using them.
    Vanguard Index funds have the lowest expense ratios

    Cons: No support for true-up contributions
    Auto rebalance. No way to turn it off
    No fund transaction records (these were recently removed)
    Only see "All time return" with no option to change time frame

    Overall: From a participant standpoint, their site is useless for anything other than seeing your current balance. We've used them for about 8 years now and their site just keeps getting worse.

    Read More...
  • Todd H.
    IT Admin
    Used the software for: 2+ Years
    Frequency of Use: Monthly
    User Role: User, Administrator, Deployment
    Company Size: 1 - 25
    Design
    Ease
    Features
    Pricing
    Support
    Probability You Would Recommend?
    1 2 3 4 5 6 7 8 9 10

    "Fees have increased, customer serivce decreased, no new features. "

    Posted 2023-09-11

    Pros: Integrates with Gusto payroll services.
    Simplified 401k process through automated payroll deductions.

    Cons: Limited investment options.
    No reporting options to show 401k performance.
    No retirement planning features.
    Pricing doubled.
    No additional features or services have been added.
    Customer service is difficult to reach.

    Overall: Spoken with Guideline several times over the years and each time I am left with the impression that our company is more of a burden than an asset.

    Last year they doubled their pricing, including adding fees for individual users. When I asked them what we received in return for paying more the answer was nothing.

    Called Guideline today. After waiting on hold for over 10 minutes I accepted the prompt for a call back saying I would not lose my spot in line Several hours later I received an email indicating they received my message with a link to their help section while I wait.

    So to sum it up, we are paying more, customer service has degraded, no new features or services, that benefit our company have been added (in years).

    Read More...
  • Ruth Ann M.
    Executive Director
    Used the software for: 1-2 Years
    Frequency of Use: Monthly
    User Role: User, Administrator, Deployment
    Company Size: 1 - 25
    Design
    Ease
    Features
    Pricing
    Support
    Probability You Would Recommend?
    1 2 3 4 5 6 7 8 9 10

    "Makes benefits simple"

    Posted 2021-08-17

    Pros: Guideline makes something incredibly complex feel really simple. Things are explained in plain terms and, even for a first time benefits administrator, it was easy to execute.

    Cons: Some employees might not like that there's a required 1% retirement contribution.

    Overall: Guideline was simple to explore, partner with, execute, and maintain. I'm really glad we found out about Guideline (through Gusto) as a retirement solution and we plan to continue to use them longterm.

    Read More...
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