Audience

Companies searching for a no-code platform that combines AI integrations and workflows to make their customers, team, and inbox happy.

About DigitalGenius

With our always-evolving platform, you can leverage knowledge from the best ecommerce businesses in the world. Customer service is the biggest strategic differentiator for ecommerce businesses. Building a frictionless buyer journey is more important than ever, and having a bad one will cost you heavily. We are living in an experience economy where relationships with consumers matter the most. Deliver personalized multi-channel, multi-language customer service to your buyers: wherever they are, whenever they need you. DigitalGenius gives you the power to make your customer’s experience worthy of another visit with fast and accurate responses. Whether it’s about their order, product availability, store location, or even sizing – they’ll feel like they’re speaking to a real human!

Pricing

Free Trial:
Free Trial available.

Integrations

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Company Information

DigitalGenius
Founded: 2014
United Kingdom
www.digitalgenius.com

Videos and Screen Captures

DigitalGenius Screenshot 1
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Product Details

Platforms Supported
Cloud
Training
Documentation
Live Online
Videos
Support
Phone Support
Online

DigitalGenius Frequently Asked Questions

Q: What kinds of users and organization types does DigitalGenius work with?
Q: What languages does DigitalGenius support in their product?
Q: What kind of support options does DigitalGenius offer?
Q: What other applications or services does DigitalGenius integrate with?
Q: What type of training does DigitalGenius provide?
Q: Does DigitalGenius offer a free trial?

DigitalGenius Product Features

Artificial Intelligence

Chatbot
Process/Workflow Automation
Virtual Personal Assistant (VPA)
For Healthcare
For Sales
For eCommerce
Image Recognition
Machine Learning
Multi-Language
Natural Language Processing
Predictive Analytics
Rules-Based Automation

Customer Service

Alerts / Escalation
Knowledge Base
Live Chat
Appointment Management
Call Center Management
Email Management
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management

DigitalGenius Additional Categories