ManageEngine ServiceDesk Plus
Best in class online service desk software. Offer your customers world-class services with ServiceDesk Plus Cloud, the easy-to-use SaaS service desk software from ManageEngine, the IT management division of Zoho. Track and manage IT tickets efficiently, resolve issues faster, and ensure end-user satisfaction with the cloud-based IT ticketing system used by over 100,000 IT service desks worldwide. Manage the complete life cycle of IT incidents, problems, changes, and projects with out of the box ITIL workflows. Create support SLAs, define escalation levels, and ensure compliance. Automate ticket dispatch, categorization, classification, and assignment based on predefined business rules, and set up notifications and alerts for timely ticket resolution. Reduce walk ins and unnecessary tickets by giving your users more control. Enable end users to access IT services through your service catalog in the self-service portal. Help users create and track tickets and search for solutions.
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Adaptiva OneSite Anywhere
Adaptiva OneSite Anywhere enables IT admins to exert total visibility and control over all endpoints, regardless of where they are – at home, at work, or at a coffee shop. With most employees working remotely, content delivery – getting patches, updates, and operating systems to endpoints quickly and without creating issues with production traffic, bandwidth degradation, and software delivery success rates – is even more difficult, especially over VPN.
OneSite Anywhere helps you securely manage endpoints at unprecedented speed and scale whether they are on premise, connected remotely over VPN, or on the Internet without a VPN connection. OneSite Anywhere combines the world’s most advanced software distribution engine with a new, revolutionary cloud architecture to seamlessly extend the boundaries of the enterprise network to cover the entire internet.
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WinBill
WinBill by TeleManagement Technologies is a premier telecom expense management software solution. Easily accessible and equipped with a centralized database of information, WinBill provides businesses with an accurate inventory of all vendors, inventory, expenses, and IT services. By leveraging WinBill, you can easily keep track of contracts, effortlessly manage IT budgets, and virtually eliminate late payment fees. Additionally, the solution's flexible reporting tools give users the resources they need to create and schedule reports or have them seamlessly access reporting information through the web to give you total control of your monthly telecom environment. WinBill reduces costs and increases our clients productivity, making you more competitive. Typical clients have $750K+ to $300M+ in annual telecom expense.
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Miradore Management Suite
On-premise device management (IT Systems Management) software that simplifies IT management processes for Windows, macOS, and Linux devices.
Miradore Management Suite is specifically designed for managing diverse IT environments containing desktops, laptops, servers, and POS devices. In the Management Suite, the management processes for different hardware and software platforms have been seamlessly integrated as one, unified management solution that supports Windows, macOS, and Linux. When included in a customer’s processes, Miradore enables you to create automated workflows to send reports, fix problems, and build immediate value.
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