...However, what invariably happens is the customer deciding they need a new set of features outside the scope of the current requirements document. This dilemma, known as “scope creep” or “feature creep” is a common project killer, and it is critical for a project manager to know how to effectively manage this situation when it occurs. To easily identify scope creep, you first need to have a really good handle on what the requirements are. Make sure you have an organized requirements management document that includes a mission statement, a background statement that includes needs, the high level features, and as many detailed requirements as possible which all map back up to the features. ...