Best Incident Management Software in the UK
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Compare the Top Incident Management Software in the UK as of October 2026
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What is Incident Management Software in the UK?
Incident management software helps organizations track, manage, and resolve incidents efficiently, ensuring minimal disruption to operations. It provides a centralized platform for reporting, categorizing, and prioritizing incidents while offering tools for collaboration and communication between teams. The software often includes features like automated workflows, real-time alerts, and detailed reporting to streamline the resolution process and improve response times. By ensuring proper documentation and tracking of incidents, the software enhances accountability, compliance, and learning from past events. Ultimately, incident management software helps businesses maintain continuity, reduce downtime, and improve overall incident response effectiveness. Compare and read user reviews of the best Incident Management software in the UK currently available using the table below. This list is updated regularly.
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1
HSI Donesafe
Donesafe
Respond to incidents faster and more effectively with HSI Donesafe’s Incident Management Software. Designed to simplify the entire process, this solution helps you capture, track, and resolve incidents with ease. From near misses to large-scale events, HSI Donesafe ensures you’re equipped to manage every situation efficiently, reducing downtime and protecting your workforce. With real-time data and automated workflows, you’ll improve response times, enhance communication, and drive accountability at every level. For admins, discover true configurability with our no-code platform - simply change what you need when you need with our easy-to-use drag and drop function. For users, the simple interface will empower your team to take swift, informed action, and foster a culture where safety and proactive incident management go hand in hand. Keep your people safe and reduce operational risks with a solution built for seamless incident management and continuous improvement. -
2
Serviceaide
Serviceaide
Serviceaide is a complete service management solution that can be implemented in weeks, not months, and intuitive to use. With low administration costs and quick implementation, you will see a real return on your investment. A flexible platform that works either on premise or in the cloud. Serviceaide is based on ITIL best practices and has been designed to be a comprehensive solution with all the components your team needs. You can choose the environment that best suits your technology, compliance, and infrastructure needs. Affordable and comprehensive, Serviceaide provides IT staff with the functions required to manage everything from ticketing to incident, change and asset management and more. Serviceaide includes a virtual agent, self-service portals and AI-based features to support analyst and end user productivity. Automate processes across technical workflows, services and business processes for business agility. -
3
Grafana Cloud
Grafana Labs
Grafana Labs delivers the leading AI-powered observability platform, built around Grafana—the world’s most widely adopted open source technology for dashboards and visualization. Recognized as a Leader in the 2026 Gartner® Magic Quadrant™ for Observability Platforms (3x) and furthest in Completeness of Vision (2025, 2026), Grafana Labs supports more than 25 million users and thousands of organizations, from startups to the Fortune 500. Grafana Cloud is the open observability cloud, built on open source, open standards, and open ecosystems. Powered by the LGTM stack—Grafana (visualization), Mimir (metrics), Loki (logs) & Tempo (traces)—it unifies telemetry in one platform for full-stack visibility across applications, infrastructure, and digital experiences. With the AI-powered Grafana Assistant and Adaptive Telemetry suite, teams detect and resolve issues faster, reduce wasteful telemetry spend, and gain real-time insights to ensure reliability. Native OTel support and 100s of integrations mean you can plug in existing tools & data sources.Starting Price: $0 -
4
Sofvie
Sofvie
Sofvie is the only Operations Performance Platform built for the unique needs of today’s most demanding mining operations. Our goal is to help leaders at the forefront of the mining industry create safer work environments, happier engaged teams and more rewarding work cultures to unlock new levels of performance. Sofvie gives your teams the platform that helps unlock new levels of safe production and create better visibility to and from the face. Sofvie will help you create an environment where workers feel safe, supported, included and informed, driving increased engagement and empowering everyone to operate at their best. Our progressive web application functions on all modern devices, operating systems, and browsers, and has been designed for ease of use, resulting in a rich experience and quick adoption. - Offline/Online functionality. - Multilingual (English, French, Spanish) following internationalization standards - Manage your workforce with as few as 5 users -
5
Mint Service Desk
OPGK Software
Mint Service Desk is a comprehensive and user-friendly software solution designed to streamline and enhance the management of IT service operations within organizations. It serves as a central hub for all IT-related requests, incidents, and changes, enabling efficient communication and collaboration between IT teams and end-users. With Mint Service Desk, organizations can effortlessly track, prioritize, and resolve IT issues, ensuring minimal disruption to daily operations. The platform offers a range of powerful features, including ticket management, self-service portals, knowledge bases, asset management, and reporting capabilities. In addition to its core features, Mint Service Desk also excels in complaint management, offering robust functionality to address and resolve customer complaints efficiently. The platform understands the significance of handling complaints promptly and effectively to maintain high levels of customer satisfaction.Starting Price: $5/month/agent -
6
Regroup Mass Notification
Regroup Mass Notification
Regroup Mass Notification is an award-winning mass notification system (MNS) for emergency alerts, daily communications and business-critical messaging. Its robust cloud-based platform connects people in business, education, government and more with one-click messaging to mobile, email, websites, signage, social media and landlines. We provide a trusted, reliable platform that is easy to use and flexible — through a wide range of integrations. Regroup can keep people and organizations safe as part of an emergency response plan, and ensures continuity during critical events like severe weather, active shooter situations, fire and more.Starting Price: $500/month -
7
Virima
Virima Inc.
Virima gives IT teams trusted runtime truth for agentic IT: a live, accurate record of what exists, how it connects, and what a change will affect, so people and AI agents can act safely. Agentless scanning and an optional agent for Windows, macOS, and Linux inventory hardware and software across on-premises, cloud, and remote environments. Results feed a native CMDB that stays current on its own, with health scoring and conflict resolution. ViVID™ Service Mapping turns CMDB relationships into dynamic maps with live overlays for open incidents, pending changes, and vulnerabilities, so teams can trace root cause and assess change impact before they act. Virima integrates with ServiceNow, Jira Service Management, Ivanti, HaloITSM, Xurrent, Hornbill, and TeamDynamix.Starting Price: $4,740.00/year -
8
Unified Analytics
Unified Analytics AS
All-in-one operational management platform built for organisations where compliance, safety, and data security are non-negotiable. From incident reporting and audit checklists to shift planning, HR management, and real-time analytics — everything your operations team needs is in one place, accessible from any device, even without an internet connection. Designed around Scandinavian principles of simplicity and trust, the platform is intuitive enough for frontline staff to use from day one — with no technical skills or lengthy training required. Security is not an add-on. Every layer of the platform is protected with field-level encryption, role-based access controls, and private in-house AI — meaning your sensitive operational data never leaves your controlled environment. Trusted across security, healthcare, manufacturing, transport, facilities, and logistics — by teams who cannot afford to get compliance wrong. Free 30-day trial. No credit card required.Starting Price: €195/month -
9
Qualityze EQMS Suite
Qualityze
Qualityze is a leading provider of cloud-based Quality Management System (QMS) and Enterprise Quality Management Software (EQMS) solutions built natively on the Salesforce platform. Designed to streamline quality processes, ensure regulatory compliance, and drive operational excellence, Qualityze empowers organizations to manage CAPA, audits, document control, training, change management, risk management, and supplier quality within a unified, scalable ecosystem. Focused exclusively on quality and compliance, Qualityze delivers purpose-built QMS and EQMS solutions without distractions from unrelated custom development. Our platform enables organizations across life sciences, manufacturing, and other regulated industries to simplify compliance with global standards while improving visibility, traceability, and accountability. Qualityze fosters a true culture of quality by making enterprise quality management intuitive, user-friendly, and collaborative.Starting Price: $30/User/Month -
10
KONEXUS
KONEXUS
Konexus is an integrated emergency notification and crisis management solution featuring an easy-to-use mobile app with a modern and simple user interface. Konexus allows enterprises and organizations to securely send alerts from anywhere via mobile app, text message, email, or voice call and communicate two-way in real-time. The critical event management features help escalate the crisis response and recovery process to keep your people and business safe and protected. -
11
Site24x7
ManageEngine
ManageEngine Site24x7 is a comprehensive observability and monitoring solution designed to help organizations effectively manage their IT environments. It offers monitoring for back-end IT infrastructure deployed on-premises, in the cloud, in containers, and on virtual machines. It ensures a superior digital experience for end users by tracking application performance and providing synthetic and real user insights. It also analyzes network performance, traffic flow, and configuration changes, troubleshoots application and server performance issues through log analysis, offers custom plugins for the entire tech stack, and evaluates real user usage. Whether you're an MSP or a business aiming to elevate performance, Site24x7 provides enhanced visibility, optimization of hybrid workloads, and proactive monitoring to preemptively identify workflow issues using AI-powered insights. Monitoring the end-user experience is done from more than 130 locations worldwide.Starting Price: $9.00/month -
12
Xitoring
Xitoring
Xitoring is an all-in-one monitoring platform for servers, websites, and status pages. One command installs the Xitogent agent (curl on Linux, MSI on Windows), auto-discovering 30+ services: Nginx, Apache, IIS, MySQL, PostgreSQL, MongoDB, Redis, Docker, RabbitMQ, Kafka, and more. Monitor CPU, memory, disk I/O, network, and processes, plus uptime checks (HTTP(S), Ping, DNS, TCP, UDP, API, Mail, Heartbeat, Cron) at 1-minute intervals from 15+ global probing nodes. SSL monitoring included. Alerts via 20+ channels: email, SMS, phone call, WhatsApp, Telegram, Slack, Teams, PagerDuty, Opsgenie, webhooks, and more. Built-in AIOps answers plain-English questions about your metrics and incidents. The Xitoring MCP server lets Claude, Cursor, or any AI agent read metrics, ack alerts, and manage monitors. Plus white-label status pages, incident management, REST API, and iOS/Android apps. Free forever: 2 servers + 8 uptime checks. Paid from $4.99/mo, flat pricing, 30-day trial.Starting Price: $4.99 OR Lifetime free -
13
SV3
Building Intelligence
SV3 is a cloud-based, SAFETY-Act-certified software solution that enables secure access for visitors, vehicles and vendors. Whether it be at the lobby or loading dock of a building, warehouse or multi-tenanted environment, SV3's trusted access program ensures safe operations without gaps in your security system. -
14
Crises Control
Crises Control
The Crises Control modular platform helps organisations, during incidents, emergencies and crises, keep lines of communication open by making it easy to send notifications to any number of people at once, allowing for immediate, individual response with an automatic audit trail. Crises Control is invaluable for providing up-to-the minute notifications to users, minimising the impact to people’s safety, damage to the environment and the organisation. Crises Control offers a providing a single SaaS solution for business continuity, disaster recovery and emergency communication.Starting Price: £1 per user per year -
15
OnStation
PROJiTECH
OnStation is the leading digital stationing and location-based project management solution for the heavy highway and infrastructure industry. Designed for contractors, engineers, inspectors, and DOTs, OnStation provides precise on-site location tracking and real-time collaboration, reducing errors and improving efficiency in roadway construction projects. Our platform eliminates reliance on paper stationing by delivering automated GPS stationing, asset tracking, and field documentation at the tap of a button. With OnStation, teams can increase productivity, streamline project closeout, and enhance communication across all stakeholders. Whether it’s measuring distances, verifying as-built conditions, or integrating with industry tools, OnStation empowers users to work faster, smarter, and with greater accuracy—from pre-construction to final inspection.Starting Price: $46/month/user -
16
Lumiform
Lumiform
Lumiform is a specialized software for frontline teams to run inspections, audits and checklists at scale across distributed operations. It lets teams build digital forms around their standards, capture data on mobile and resolve identified issues. Inspection data turns into instant audit-proof reports and in-depth analytics. It's powerful enough to map the most complex requirements, yet simple to adopt in days. With Lumiform, organizations achieve measurable improvements in quality, safety and efficiency. European-built, with full data sovereignty.Starting Price: €100 / 5 users/ month -
17
The Compliance Genie
Be-Safe Technologies
The Award-Winning Compliance Genie is Be-Safe Technologies’ All-in-One Health and Safety App. This dedicated H&S compliance software system allows you to better manage and keep track of health and safety across your company, including risk assessments, incident management, audits and documentation. As the software is cloud-based, access couldn’t be easier for you, your employees and your contractors, via a laptop, a tablet or a mobile! Simply download the Health and Safety App and its unique features will ensure safety and compliance quickly and easily, providing a solution to every problem. Watch our short video to see how our Health and Safety App will help your company be secure, be compliant, be safe. We are on the Google and Apple App stores.Starting Price: $25 per month -
18
Saint Security Suite
Carson & SAINT
This single, fully integrated solution conducts active, passive and agent-based assessments while its extensive flexibility evaluates risk according to each business. SAINT’s impressive, flexible and scalable scanning capabilities set it apart from many others in this space. SAINT has partnered with AWS, allowing its customers to take advantage of AWS’s efficient scanning. Should subscribers prefer, SAINT also offers a Windows scanning agent. Security teams can schedule scans easily, configure them with considerable occurrence flexibility and fine-tune them with advanced options. As a vulnerability management solution, SAINT Security Suite’s security research and development efforts focus on investigation, triage, prioritization, and coverage of vulnerabilities of the highest levels of severity and importance. Not willing to settle for just blanket coverage and raw data, our analysts focus on developing tools for what matters to our customers.Starting Price: $1500.00/year/user -
19
Klaxon
Klaxon Technologies
Keep your people safe, informed and productive Communicate effectively within your organization with our major incident, mass notification and planned maintenance solution. Keep your team safe with time-sensitive communication updates Manage major incidents, disasters, business continuity events, cyber incidents and other emergencies with instant notifications, preventing potentially damaging events from escalating. The best tool for efficient and flexible communication in your business Choose Klaxon to improve the way you communicate Multiple notification channels Using our self-service interface, recipients can choose how they receive major incident notifications — through email, SMS, Voice/Telephone, Smartphone App, Microsoft Teams, Skype for Business and more. Two-way communications. Customizable two-way communications across all devices allows recipients to let you know if they've been affected, mark as safe and more. Efficient incident management.Starting Price: $0.61 per user, per month -
20
CoScreen
CoScreen
CoScreen enables multiple team members to share and edit application windows simultaneously on a joint desktop. Collaborate and work together in real-time with 2-10 participants through collaborative screen sharing and high-quality video and audio chat. Share any application window with a single click. Your team members can edit them instantly as if they were their own windows and share their windows with you at the same time. Key features: - Crystal-clear audio and video chat - Multi-user screen sharing of any desktop or browser app with one click - Multi-user editing of shared windows using mouse and keyboard, 2-3x lower latency than Zoom, Slack, and Microsoft Teams - Integrate CoScreen with your favorite apps like Slack, VS Code, IntelliJ, and other JetBrains IDEs - Enterprise-grade compliance and securely encrypted connections Use cases: standups, 1:1s, sprint demos, pair programming, coding interviews, employee onboarding, incident management, and many more...Starting Price: Free -
21
iET ITSM
iET Solutions
Building on more than 30 years of industry expertise, iET Solutions, a division of UNICOM® Global, is a recognized global provider of IT service management (ITSM), software asset management (SAM) and enterprise service management (ESM) solutions for mid-size and large enterprises. iET Solutions provides a highly flexible and comprehensive, out-of-the-box software suite. Fully integrated, highly configurable and built to scale, iET ITSM can easily meet any organization’s needs. With additional modules for smartphone accessibility, phone system integration, and entitlement-based software asset management, iET Solutions offers a complete package for continual service improvement. Every business is unique and our suite is built to work the way our customers do. iET ITSM is PinkVERIFY®-certified and supports the ISO/IEC 20000 requirements. -
22
Activu
Activu
Activu makes any information visible, collaborative, and proactive for people tasked with monitoring critical operations and incidents. Our customers automatically see, share, and respond to events in real-time, with context, to improve incident response, decision-making, and management. Activu software, systems, and services benefit the daily lives of billions of people around the world. Founded in 1983 as the first U.S.-based company to develop video wall technology, more than 1,000 control rooms and command centers depend on Activu. The most Intuitive, Flexible, Feature rich wall control on the market. Organize information easily based on specific user needs. Easily create Layouts and Templates based on user needs. Organize, place and even move information across multiple video walls. Organize information assets in easily accessible, searchable Spaces. Support for virtually any information source type. -
23
sam
secova USA
Since 2008, secova has gone to market globally with our fully integrated EHS solution called "sam". sam consists of an EHS Base module with Training, Certification, and Qualifications for your employees and visitors (3rd party and casual site visitors). You can leverage our pre-loaded editable courses, load your existing company-specific content or create your own content. Our solution is modular with optional fully integrated modules such as Incident Management, Risk Management & Hazardous Materials (incl. SDS Management), and Visitor Management, to name but a few. For the end-user, the system is as easy to use as an ATM machine and we offer multi-language support. For the managers and supervisors, the system is intuitive with drag and drop functionality. Over 3,000,000 satisfied users at 2,000+ customers! -
24
ConnectWise SIEM
ConnectWise
ConnectWise SIEM (formerly Perch) offers threat detection and response backed by an in-house Security Operations Center (SOC). Defend against business email compromise, account takeovers, and see beyond your network traffic. Our team of threat analysts does all the tedium for you, eliminating the noise and sending only identified and verified treats to action on. Built with multi-tenancy, ConnectWise SIEM helps you keep clients safe with the best threat intel on the market.Starting Price: $10 per month -
25
WebEOC
Juvare
WebEOC is a crisis and incident management solution that supports intelligent response and business resiliency. Organizations of all sizes use WebEOC’s uniquely customizable set of utilities for complete situational awareness in support of their daily operations and emergency preparedness needs.
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