Best Customer Feedback Software - Page 5
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Compare the Top Customer Feedback Software as of October 2026 - Page 5
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1
ViewPoint
ViewPoint Feedback
You know your customers hold the key to your success. The question is — how do you really capture what they think, right there in the moment? That’s why we’ve created ViewPoint. Our kiosks, surveys, and digital tools are designed to make feedback effortless — so your customers can share their thoughts instantly. And here’s the thing; kiosks capture those responses with far greater accuracy than traditional methods like QR codes or emails. Because they’re right there, in the moment, they gather the truth as it happens ; not a memory of it later. But here’s where it gets powerful. Everything flows straight into the Feedback Hub — a central space that transforms thousands of little moments into a clear picture of what really matters. It’s like switching on the lights across your whole organisation. With real-time accuracy, live reporting, & AI assist insights, you don’t just see the feedback — you act on it. That’s how businesses build loyalty, sharpen reputation, and unlock growthStarting Price: £75 -
2
Emozo
Emozo Labs
Emozo’s DIY SaaS Research & Feedback Collection platform uses behavioral and emotional insights to help you drive the right decisions for all digital content. Emozo’s platform helps you go beyond traditional customer data analytics and delve into customers’ hearts and minds to understand the effectiveness and impact of all digital content. You can use Emozo to test the effectiveness of ads, applications, streaming media content, and the likes, on any channel – web, mobile, social media, TV, etc. Emozo’s novel method of combining unconscious (attention and emotion) and stated (survey) responses helps you understand the effectiveness of all digital content very quickly. Emozo leverages AI to enable qualitative research at scale and with speed on customers' devices. Emozo supports iterative design-development processes and offers fully secure data protection for you and your customers.Starting Price: $750 per month -
3
Press'nXPress
Press'nXPress
Press’nXPress is a journey-based experience management platform that helps companies deliver a first-class customer experience by monitoring customer satisfaction in real-time. The Press’nXPress cloud platform enables companies to capture customer feedback through the modern and complex customer journey and everywhere the customer is, including physical, digital, social, and voice channels. Ask the right questions at the right time in point of service such as website, checkout, cashier, exit, cafeteria, lobby, gym, post-transaction, or after-call. Utilize omni-channel feedback collectors: Kiosk, Website, SMS, Email, QR, IVR, App, Business online review The Press’nXPress powerful artificial intelligence (AI) and machine learning (ML) engine operate fully automated to dig deeper into customer journeys and detects experience gaps. With ready to use CX Insights Dashboard explore action-oriented insights overall touchpoints and in real-time to optimize customer experiences -
4
Canvs
Canvs AI
Canvs AI is an insights platform that transforms open-ended text from surveys, social media, transcripts, product reviews, and more into conversational intelligence about how people feel and why. Canvs is used by some of the world’s most admired brands, research agencies, and media and entertainment companies to accelerate time-to-insights, deepen understanding of audiences, and reduce the cost of analysis. Automate the analysis of open-ended text to quickly unlock consumer insights with deep, nuanced emotional context and high analytical confidence. Quickly explore, filter, and compare findings and generate stunning data visualizations with Canvs’ intuitive, easy-to-use insights portal. Streamline analysis of open-ends in your brand and concept tests and automate the coding of unaided awareness, recall and attribute questions. Quickly identify and categorize the sentiment and emotions associated with responses and respondents. -
5
UserVitals
UserVitals
Capture feedback in seconds, plan roadmaps, and share product updates,all within a user-friendly and affordable platform. A seamless feedback management process was created for high-growth teams. Create a unified feedback collection process for your entire team that ensures no customer insights slip between the cracks. Stories in UserVitals are collections of insights and feedback from different platforms. Gain a deeper understanding of your user needs, evaluate feature requests, and tailor your solutions accordingly. Improve alignment and transparency across your team with a road mapping tool that organizes, visualizes, and tracks a project's progress in real-time. Filter and group users and analyze cohort numbers. Inform your customers about new product changes made based on their feedback. Your team is making great product changes. Make sure your customers can see them. Introducing changelogs and custom widgets. Involve users in every step of your product improvement.Starting Price: $50 per month -
6
Birdie
Birdie
Orchestrate your customers' voices and make better product decisions. Birdie is a platform that allows people in product-related jobs to centralize and classify feedback from many sources in a single place and get insights with the help of AI. We help product-centric companies better understand customers at scale to create product strategies to increase acquisition, conversion, and retention. Combining cutting-edge AI technology and human expertise, our collaborative SaaS platform gives a superpower to product teams: listening to millions of customer feedback to prioritize key features, optimize product and positioning, identify emerging trends, and monitor competitors. Drive better product decisions and prioritize the roadmap based on your customer feedback. Refine product positioning and create key messages that stick to your audience using your customers' words. Spend less time analyzing data from multiple sources and spend your time talking to customers. -
7
Monterey
Monterey
Copilot for product-led growth companies to collect, analyze, and drive user insights at scale. Set up feedback infrastructure in seconds. Design a feedback experience that encourages users to share more. Integrate Monterey with your everyday essentials. Consolidate all feedback, free your product and engineering team from endless categorizing and tagging feedback, so they can spend more time talking with users (with engaging questions). Stop prospecting for hidden gems in your customer feedback. Make sense of a large quantity of messy data in seconds. Give product, support, and user research teams a powerful kaleidoscope to zoom in & out on the data points that matter.Starting Price: $90 per month -
8
IdeaPlan
IdeaPlan
Users have the option to submit comments on each idea. These comments can be responded to directly from the Idea dashboard. Idea dashboard is the central location to search, filter, track, and update all ideas flowing through into IdeaPlan. Gather feedback, display your roadmap, and communicate new product launches directly from your app. Users never have to leave your experience. Our Product Experience Platform is the ultimate solution for product teams to succeed in creating value and solving problems for their customers. By providing tools for capturing customer insights, prioritizing ideas, planning roadmaps, and executing successful product launches, we empower teams to deliver products that customers truly love. -
9
Question.to
Question.to
Gather stunning Loom videos with ease. No Loom account or browser extension is required by the user. Need to embed Question on more than one website? We have you covered. Manage the look of your Question embed. Choose from our selection of pre-designed themes. Choose from our HTML embed, React package or go down the custom route and implement via our API. Attach your users email address or unique identifier. Get notified of new submissions and send them to wherever you like. Question supports over 20 languages and automatically adapts to your website.Starting Price: $14 per month -
10
ClientZen
ClientZen
All your customer feedback is automatically consolidated and transformed into actionable insights with AI. Consolidate scattered feedback across all channels and teams (sales, support, customer success). Never miss a valuable insight again. Save hours by replacing the slow feedback analysis process with fully automated tagging that you can control. Easily measure if your latest release causes happiness or complaints. Understand the timeline evolution of a problem with each iteration. Spot emerging trends and potential customer pain points on the rise. Validate the topics that matter the most for any of your customer segments. All your feature requests are counted, tagged automatically and made even more powerful with advanced sentiment analysis. Understand how your product updates solved a problem or improved a pain point through feedback from your customers. ClientZen helps you answer questions faster, so you can focus on the vision.Starting Price: €100 per month -
11
Visionari
Visionari
Save 220+ hours per month on your feedback collection, analysis, feedback-to-task creation, roadmap and changelog process, powered by AI. Build what your users love and are willing to pay for.Starting Price: $19/month -
12
HarmonizeAi
HarmonizeAi
The volume, velocity, and variety of consumer data available to every company have made it possible to deeply understand consumer wants and needs. Yet, too often, teams build products and experiences on the basis of best guesses, legacy consumer behavior, and outdated insights. This creates business risk as dissatisfied customers churn, innovation stagnates, and growth & innovation grind to a halt. Any product or experience that no longer meets the consumers' rapidly changing needs is discarded. Understand the customer experience across every channel with real-time feedback from over 120+ sources and integrations feeding into one platform, providing you with a complete view of what your customers and consumers are thinking, feeling, and buying. Prioritize your roadmap confidently based on consumer wants and needs. Transform customer experience into customer loyalty and reduce churn. Reshape your campaigns based on real-time consumer feedback. -
13
Roadloom
Roadloom
Roadloom is a customer feedback management platform designed to help businesses turn feedback into actionable insights. With features like centralized feedback collection, data-driven prioritization, and strategic roadmap planning, Roadloom empowers product teams to make informed decisions and build products that truly meet customer needs. By aligning teams around clear priorities, improving collaboration, and utilizing a public roadmap, Roadloom enables companies to drive product success and reduce customer churn.Starting Price: $39/month -
14
KoalaFeedback
KoalaFeedback
Stop juggling scattered user feedback! KoalaFeedback is your free, all-in-one platform for B2B businesses to capture ideas, prioritize features, and keep users in the loop. Centralize all feedback in a dedicated portal. Understand user needs by surfacing popular requests through voting and comments. Organize feedback into logical boards (by product area or feature set) to identify key themes and make data-driven product decisions. Build trust with public roadmaps, clearly showcasing what's planned, in progress, and completed using customizable statuses. Customize your portal with your domain, logo, and colors for a seamless brand experience. KoalaFeedback empowers your team to collaborate, manage feedback efficiently, and build better products users love – all for free.Starting Price: $0 -
15
Up Review
Up Review
Up Review is a French SaaS platform designed to help local businesses such as restaurants, hotels, retail stores, and franchise networks manage their online reputation and customer engagement. The tool enables businesses to collect Google reviews directly at the point of sale through QR codes or NFC tags, increasing both participation and visibility on search engines. A key feature is the gamified contest system that encourages customers to leave a review in exchange for a chance to win a prize, making the process more interactive and rewarding. In addition to review management, Up Review offers automated marketing campaigns via SMS and email, fully customizable branding, and real-time performance tracking via a centralized dashboard. The platform is suitable for both independent businesses and agencies, offering white-label options and multi-account management. Up Review helps physical businesses boost their e-reputation and build stronger customer relationships.Starting Price: $29/month -
16
VisibleFeedback
DiscoveryMark
VisibleFeedback is a lightweight feedback and reputation management tool built for brick-and-mortar businesses. It helps businesses intercept unhappy customer experiences before they go public, and encourages satisfied visitors to leave 5-star reviews on Google, Yelp, and more. Customers scan a QR code displayed in-store or included with orders to leave instant feedback. Business owners receive private alerts for negative experiences and automated nudges for positive ones to turn into public reviews. Designed for simplicity, VisibleFeedback takes less than 5 minutes to set up and runs silently in the background. Perfect for restaurants, auto shops, retail stores, salons, and more.Starting Price: $25/month -
17
Perspective AI
Perspective AI
Perspective AI is an AI‑powered customer research platform that scales authentic, natural conversations to uncover deep customer insights and drive data‑informed decisions. From a single topic prompt, it auto‑generates conversation guides and conducts engaging, voice‑ or text‑based interviews at scale, then delivers instant summaries, interactive analyses, and shareable highlights to align teams around customer motivations, frustrations, and future intentions. Its persistent VOC memory ensures every new interaction enriches a centralized knowledge base, while real‑time dashboards reveal patterns, sentiment, and decision drivers without manual setup or complex integrations. Launching in minutes, Perspective AI equips product managers, customer success leaders, and market researchers with on‑demand, AI‑mediated dialogues that transform qualitative feedback into precise, actionable strategies. -
18
Loops
ThinkSprint
Get real consumer feedback across the creative journey in hours and dazzle stakeholders with distinctive work the audience loves. Loops gives you audience feedback within hours, not weeks. Test multiple concepts simultaneously and iterate quickly - essential for staying competitive in 2025's content-heavy landscape.Starting Price: $1820/month -
19
SurveyStance
SurveyStance
SurveyStance makes it easy to capture real-time feedback from customers & employees with fun, engaging tools. Our platform includes Smiley Face Feedback Kiosks, QR code surveys and Email Signature Surveys. You can track satisfaction, spot trends, and respond quickly with automated alerts when negative feedback comes in. Advanced reporting with AI powered reports to help you understand free form text responses and measure key metrics like NPS, CSAT & Employee Engagement. With SurveyStance, you don’t just collect feedback... you act on it instantly to improve experiences & drive growth.Starting Price: $39 -
20
lube
lube
lube is building a hyper-specialized product development suite. We're starting with discovery. Support tickets and sales calls are great. You're hearing directly from users who care enough to reach out. But there's a whole universe of conversations you're missing. Users who'll never file a ticket but will write a 500-word Reddit rant. Who skip your survey but happily debate your product with strangers on Discord. Who share brutally honest takes on Twitter because they're not talking to you. Plus, your internal channels can't tell you what competitors are up to, what's shifting in the industry, or which shiny new tool your users are flirting with. All those conversations are happening right now. We help you tune in. lube makes product discovery frictionless. (Yeah, we went there.) Our first module monitors the communities where your users actually hang out. We surface the signals that matter.Starting Price: $0 -
21
Modu
Modu
Modu is a hosted customer feedback and polling platform where you publish a branded board of modules (polls, voting, public suggestions, roadmaps, changelogs) and collect structured input from users. Teams can organize feedback by workspace and board, control access (public, password-protected, or SSO-required), and let users verify via email, Google, or SSO depending on settings. Modu includes an admin dashboard to create and manage modules, moderate suggestions, track engagement and voting, and configure branding, domains, and integrations. It’s best suited for product teams that want a lightweight, shareable feedback portal without building and maintaining the infrastructure themselves.Starting Price: $24/month -
22
Flowback
Flowback
Feedback arrives vague, missing key details and requiring endless back-and-forth. Flowback fixes this with AI powered conversations that capture all the context you need to fix, create or improve your product. Flowback was built for builders and product teams that need to move fast. Flowback lets your setup feedback channels for internal or external users, providing a custom URL for feedback collection. Tailor the AI agent to ask the questions you need most. Flowback removes the missing details and context your feedback often arrives without. Integrates with Linear and Slack.Starting Price: $15/month -
23
Qria
Qria
Qria is a user feedback and review gathering and analysis tool. It gathers public reviews of your company from the internet and lets you build custom, brandable feedback froms. Qria then analyses all of the reviews and responses to give you simple, actionable overviews and sentiment.Starting Price: $24/month -
24
QuickFeedback
QuickFeedback
QuickFeedback is feedback and review-growth software for local service businesses: restaurants, cafes, salons, spas, dental and medical offices, car washes, and hotels. Collect private feedback two ways. QR Feedback lets walk-in customers scan and respond on the spot, with no app and no login. Automated Feedback sends a request automatically after an appointment, starting with Calendly. Customers tap a rating, write feedback in their own words, and get a warm AI reply. Every customer then reaches the same public-review option at the same prominence, on Google, Yelp, Tripadvisor, or wherever you choose. Free 30-day trial, no credit card required.Starting Price: $29/month -
25
ProductBridge
ProductBridge
ProductBridge is an AI-powered customer feedback platform for SaaS teams. It brings feedback boards, feature voting, product roadmaps, and changelogs into one tool, replacing scattered spreadsheets and support tickets with a single organized system. AI automatically collects feedback from Slack, Intercom, Zendesk, Discord, and Jira, then deduplicates and categorizes it so nothing is lost. Users vote on requests to signal real demand, teams publish public roadmaps and changelogs, and users are notified when their requested features ship. Product teams can query all feedback in plain language, and an AI changelog writer turns shipped work into release notes. ProductBridge uses flat pricing with no per-seat fees, offers white-label branding, SSO/SAML, and an API plus MCP server for connecting AI assistants to feedback data.Starting Price: $29/month -
26
Monact
Monact (Thrilla Digital LTD)
Monact collects reviews and customer feedback through a QR code printed on a card that goes inside the customer's order. You build a short survey, download a print-ready PDF and put the card in your packaging. The buyer scans it with the box still open, answers your questions, and finishes on a screen showing your review destinations. Scans and answers arrive in your dashboard as orders are opened. It is built for Amazon, Etsy, eBay and Shopify sellers who cannot email their buyers directly: a card in the box is the one channel they own. A campaign is either a survey (score, multiple choice or free text, one screen at a time) or a reviews campaign that sends buyers straight to the review sites you choose. You can switch between them without reprinting. Monact never gates reviews: every buyer reaches the same final screen whatever they answered. Responses export to CSV. Free plan available; the first 250 printed cards are included on paid plans.Starting Price: £39/month -
27
Rezup
Vindrose sp. z o.o.;
Rezup turns what your customers say into text you can act on. Create a collector (one question) and share it as a link, a QR code on a table, receipt or package, or a widget on your website. Customers tap record and answer in their own voice, or type if they prefer, in any language. No app, no account, no survey form. Every answer is transcribed and translated into the language you read. New answers arrive in your Rezup Inbox, by email, or in Telegram and Slack. You can reply to the customer from your own email address. On Growth and Business plans, AI analysis groups answers into themes, surfaces recurring problems and flags the answers that need a reply, so you see what to fix without reading everything twice.Starting Price: $19/month -
28
Votelane
Votelane
Votelane is a hosted feedback board for small SaaS products and solo founders. Your users post feature requests and upvote them with nothing but an email address - no account or password to create - so requests sort themselves by demand instead of getting lost in inboxes and DMs. Move a request across the board and the public roadmap (planned, in progress, done) updates itself. Ship a release, attach the requests it delivered, and the changelog shows everyone who asked where their idea landed. An in-app widget lets people send ideas, bug reports and feedback from inside your product; bug reports and feedback stay private to you. The owner panel handles moderation in a list or Kanban view, with statuses, pinning, hiding and notes. Boards run on a votelane.app subdomain or your own domain with automatic TLS, can be made private, and are available in English, Polish, German, French and Spanish. Pricing is flat and yearly: $29.99 a year for 5 boards, no per-user fees.Starting Price: $29.99/year -
29
KePSLA
KePSLA
KePSLA works with hotels and the hospitality industry to provide guest feedback solutions, social listening tools, deep guest analytics & competition watch. Our solutions helps our customers to better understand their guests and thus hyper personalize the product and services. We guarantee ROI on our solution within 60 days of installation and a noticeable positive impact on your bottom line. Our solutions cover the entire spectrum of the traveler journey from creating inspiration, helping in research, improving the booking process, enhancing travel experiences & influencing advocacy. Power your business with our Review Intelligence solution. Manage your online reputation, grow your reviews on sites that matter to you most, deep dive into guest reviews and understand your hotel performance by the department. -
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Hello Customer
Insider Metrics
Hello Customer is the end-to-end customer feedback management platform that lets you collect, analyse and react to customer feedback in real-time. Set up customer satisfaction surveys with NPS, CSAT or CES and open feedback fields. Our AI engine ISAAC provides you with sentiment analysis and categorisation of the feedback so you can immediately see where your product or service is doing well or where you need to improve.
