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About

An intelligent guest CRM which uses SMS texting for recommendations, itineraries and everyday requests. TripSee Concierge provides personalized attention to each guest, creating a better, more substantial relationship with them and improving guest re-bookings in the future. If hoteliers can create a unique experience for the guests during their initial stay, they'll be more likely to return the next time they need a hotel, even if a brand is offering a better price or a more desirable location. With the help of TripSee Concierge, your guest can have a one-of-a-kind experience including personalized recommendations and fully planned day trips customized to each guest’s preferences. All the guest information in a normal CRM plus a few extras include name, email, phone, tags, notes, and stay informed. Track and manage guests, anticipate their needs, and build a unique profile for each guest.

About

Viqal's Virtual Concierge for hotels automates guest communication from pre-arrival to post-departure. Utilizing AI for natural conversations, Whatsapp as a guest communication channel and integrated with a hotel tech stack, it automates standard guest inquiries and can add extra revenue per booking through automated upselling. Integrating Viqal with your existing tech stack augments your capabilities with a focused approach to guest communication through WhatsApp, the leading messaging platform.

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Audience

Hotels and accommodation businesses in need of a solution to manage their customers and guests

Audience

Hotels and resorts

Support

Phone Support Supported
24/7 Live Support Supported
Online Supported

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported

API

Offers API Not Supported

API

Offers API Not Supported

Screenshots and Videos

Screenshots and Videos

Pricing

No information available.
Free Version Not Supported
Free Trial Supported

Pricing

€2.99 per room/month
Free Version Not Supported
Free Trial Supported

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation Supported
Webinars Not Supported
Live Online Supported
In Person Supported

Training

Documentation Supported
Webinars Not Supported
Live Online Not Supported
In Person Not Supported

Company Information

TripSee
Founded: 2010
United States
www.tripsee.travel/concierge/

Company Information

Viqal
Founded: 2020
Netherlands
www.viqal.com

Alternatives

Alternatives

Bigsib

Bigsib

Bigsib Technologies

Categories

Concierge Supported
Guest Messaging Supported
Hotel CRM Supported

Categories

Chatbot Supported
Concierge Supported

Hospitality Property Management Features

Built-in Accounting Not Supported
Catering Not Supported
CRM Supported
Employee Management Not Supported
Extended Stay Not Supported
Front Office Management Not Supported
GDS / OTA Integration Not Supported
Group Management Not Supported
Guest Experience (GEM) Not Supported
Housekeeping Management Not Supported
Loyalty Program Not Supported
Maintenance Management Not Supported
Marketing Automation Not Supported
Marketing Management Not Supported
Multi-Property Supported
Online Booking Not Supported
Point of Sale (POS) Not Supported
Reservations Management Not Supported
Reviews Management Not Supported
Single Property Supported
Vacation Rental Not Supported

Chatbot Features

Call to Action Supported
Context and Coherence Supported
Human Takeover Supported
Inline Media / Videos Supported
Machine Learning Supported
Natural Language Processing Supported
Payment Integration Supported
Prediction Supported
Ready-made Templates Supported
Reporting / Analytics Not Supported
Sentiment Analysis Not Supported
Social Media Integration Not Supported

Integrations

Clock PMS+ Not Supported
Cloudbeds Not Supported
Host PMS Not Supported
Mews Not Supported
Oracle Hospitality Suite8 Not Supported
Stayntouch PMS Not Supported
WhatsApp Not Supported
apaleo Not Supported

Integrations

Clock PMS+ Supported
Cloudbeds Supported
Host PMS Supported
Mews Supported
Oracle Hospitality Suite8 Supported
Stayntouch PMS Supported
WhatsApp Supported
apaleo Supported
Claim Tripsee Concierge and update features and information
Claim Tripsee Concierge and update features and information
Claim Viqal and update features and information
Claim Viqal and update features and information