Related Products
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About
With Track CXM, you and your team have the perfect place to manage your customer's experience live through surveys and metrics that gives the customer a voice. Customer Experience Management is the process used by companies to monitor all customer interactions during his journey. The objective is to optimize those experiences, guaranteeing full satisfaction, fidelity and creating true brand defenders. And we are references in the matter! We have the best technologies and the most complete multimetric platform in the market to help you improve your customer experience. With Track you can optimize your survey results in a simple and practical way! Do your surveys through various distribution channels such as email, SMS, QR Code and WhatsApp. Tracking your reports is even faster and more practical, through highly customizable and responsive dashboards. The most technological CX platform on the market to analyze the consumer's journey and generate insights into the customer's voice.
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About
Responsive questionnaires designed to provide a personalized experience, whether on mobile or desktop. Customers give very powerful feedback through unstructured survey text. The Text Analysis Tool uses Artificial Intelligence techniques to automatically analyze these text feedbacks, so you can understand the most critical points of the journey. Engage customers, employees and managers, and increase customer response time with automatic customer journey alerts by email or SMS. With Close the Loop Chat You can meet the real-time demands of customer satisfaction survey responses. The news is that this feature allows the company to interact with the consumer through a chat, available on the platform, and the customer receives feedback in their email as in a conversation.
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Platforms Supported
Windows
Not Supported
Mac
Not Supported
Linux
Not Supported
Cloud
Supported
On-Premises
Not Supported
iPhone
Not Supported
iPad
Not Supported
Android
Not Supported
Chromebook
Not Supported
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Platforms Supported
Windows
Not Supported
Mac
Not Supported
Linux
Not Supported
Cloud
Supported
On-Premises
Not Supported
iPhone
Supported
iPad
Supported
Android
Supported
Chromebook
Not Supported
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Audience
Businesses interested in a platform to make better customer-centric decisions
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Audience
Companies searching for a Complaint Management solution
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Support
Phone Support
Supported
24/7 Live Support
Supported
Online
Supported
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Support
Phone Support
Supported
24/7 Live Support
Not Supported
Online
Supported
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API
Offers API
Not Supported
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API
Offers API
Supported
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Screenshots and Videos |
Screenshots and Videos |
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Pricing
No information available.
Free Version
Not Supported
Free Trial
Not Supported
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Pricing
$50.99 per month
Free Version
Not Supported
Free Trial
Not Supported
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Reviews/
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Reviews/
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Training
Documentation
Supported
Webinars
Not Supported
Live Online
Not Supported
In Person
Supported
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Training
Documentation
Not Supported
Webinars
Not Supported
Live Online
Not Supported
In Person
Not Supported
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Company InformationTrack.co
Brazil
track.co
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Company Informationbinds.co
Founded: 2015
Brazil
binds.co
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Alternatives |
Alternatives |
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Categories |
Categories |
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Customer Experience Features
Action Management
Not Supported
Analytics
Not Supported
Customer Segmentation
Supported
Dashboard
Supported
Feedback Management
Not Supported
Knowledge Management
Not Supported
Multi-Channel Collection
Not Supported
Sentiment Analysis
Supported
Survey Management
Supported
Text Analysis
Supported
Trend Analysis
Not Supported
Complaint Management Features
Case Management
Not Supported
Complaint Classification
Not Supported
Corrective Actions (CAPA)
Not Supported
Customer Complaint Tracking
Not Supported
Feedback Management
Not Supported
Forms Management
Not Supported
Issue Tracking
Not Supported
Quality Assurance Management
Not Supported
Routing
Not Supported
Self Service Portal
Not Supported
Social Media Monitoring
Not Supported
Survey Management
Supported
Customer Satisfaction Features
360 Degree Feedback
Not Supported
Analytics
Not Supported
Call Reporting
Not Supported
Complaint Monitoring
Not Supported
Feedback Collection
Not Supported
Survey Management
Supported
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Integrations
Google Cloud Platform
Not Supported
JSON
Not Supported
Java
Not Supported
Microsoft Power BI
Not Supported
Node.js
Not Supported
PHP
Not Supported
Postman
Not Supported
Python
Not Supported
Ruby
Not Supported
Salesforce
Not Supported
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Integrations
Google Cloud Platform
Supported
JSON
Supported
Java
Supported
Microsoft Power BI
Supported
Node.js
Supported
PHP
Supported
Postman
Supported
Python
Supported
Ruby
Supported
Salesforce
Supported
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