SmartCustomer vs. TrustLoop Comparison


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About SmartCustomer is a comprehensive review management platform that helps brands to elevate their online presence by collecting, monitoring, and sharing brand and product reviews. Businesses use SmartCustomer to easily gather authentic feedback and surface them across the channels that matter most, resulting in expanded visibility and the development of vital trust signals for buyers and AI commerce. Beyond review management, SmartCustomer provides deep customer feedback insights and NPS metrics to help brands make data-driven decisions and improve customer satisfaction. As an official Google Review partner, the platform enables businesses to leverage ratings to boost ad conversions, helping them stand out in search and shopping results, and optimize total ad performance. SmartCustomer currently supports over 60K brands in building connections based on trust and transparency.	About Feedback & review automation built for tech, powered by AI. Build social proof by capturing more positive reviews. Gather internal feedback at the most opportune times, and only when customers are not completely satisfied. If a user is happy, then we will route them to leave a 5-star review on your 3rd party review platform of your choice. Our AI integration will automatically surface actionable insights from the feedback and reviews. Customize your popup widget with your own CSS, and never slow your site down. Only 2 lines of code are needed. Set it on autopilot and forget it. Download reports, review analytics, and see the feedback and 5-star reviews come in. Easily edit any part of the survey, widget, and landing page. Add a link to your email sequences or dashboard. Survey builder is intuitive and smooth, easy to set up in one minute or less, fully customizable, and easily editable.
Platforms Supported Windows Not Supported Mac Not Supported Linux Not Supported Cloud Supported On-Premises Not Supported iPhone Not Supported iPad Not Supported Android Not Supported Chromebook Not Supported	Platforms Supported Windows Not Supported Mac Not Supported Linux Not Supported Cloud Supported On-Premises Not Supported iPhone Not Supported iPad Not Supported Android Not Supported Chromebook Not Supported
Audience For businesses lookinh to source feedback and surface reviews across various channels	Audience Tech companies in search of a tool to automate the gathering and management of feedback and reviews
Support Phone Support Supported 24/7 Live Support Not Supported Online Supported	Support Phone Support Not Supported 24/7 Live Support Supported Online Supported
API Offers API Not Supported	API Offers API Not Supported
Screenshots and Videos View more images or videos	Screenshots and Videos View more images or videos
Pricing No information available. Free Version Supported Free Trial Supported	Pricing $27 per month Free Version Not Supported Free Trial Not Supported
Reviews/Ratings Overall 5.0 / 5 ease 5.0 / 5 features 5.0 / 5 design 5.0 / 5 support 4.5 / 5 Read all reviews	Reviews/Ratings Overall 0.0 / 5 ease 0.0 / 5 features 0.0 / 5 design 0.0 / 5 support 0.0 / 5 This software hasn't been reviewed yet. Be the first to provide a review: Review this Software
Pros & Cons from Real Users Pros Sitejabber is an online portal to find authentic reviews online business and services offered by different brand. I have been using Sitejabber to find different customer reviews and authenticity of the brand. It provide frequent scam alerts going on related to different brands so that you can save yourself from falling prey. Sitejabber is intuitive and powerful to gain and showcase user experiences. It indirectly helps businesses to generate more leads. It can also extract feedback from social media platforms. Cons It is a great portal with a very good inventory of reviews across the services and businesses. It worked great for me. Nothing to share about cons.
Training Documentation Supported Webinars Supported Live Online Supported In Person Supported	Training Documentation Supported Webinars Not Supported Live Online Not Supported In Person Not Supported
Company Information SmartCustomer Founded: 2006 United States www.smartcustomer.com	Company Information TrustLoop www.trustloop.co
Alternatives REVIEWS.io	Alternatives Liftify
Crozdesk	SurgePoint
iLib	GuestTouch
GetReviews.ai	Sync Reviews
Loox View All	Reviews Manager View All
Categories AI Review Management Supported Conversion Rate Optimization Supported Product Review Supported Review Management Supported	Categories AI Review Management Supported Reputation Management Supported Review Management Supported
Review Management Features Campaign Management Supported Dashboard Supported Negative Feedback Management Supported Response Management Supported Review Monitoring Supported Review Notification Supported Review Request Supported Sentiment Analysis Supported Social Sharing Supported White Label Not Supported
Integrations BigCommerce Supported Buy Real Media Supported CSS Not Supported Cloutly Supported Facebook Supported G2 Not Supported Google Not Supported Instagram Supported Magento Supported Product Hunt Not Supported ProvenExpert.com Supported QuickBooks Online Supported Reviewsub Supported Shopify Supported Trustpilot Not Supported X (Twitter) Supported Yelp Not Supported Show More Integrations View All 11 Integrations	Integrations BigCommerce Not Supported Buy Real Media Not Supported CSS Supported Cloutly Not Supported Facebook Not Supported G2 Supported Google Supported Instagram Not Supported Magento Not Supported Product Hunt Supported ProvenExpert.com Not Supported QuickBooks Online Not Supported Reviewsub Not Supported Shopify Not Supported Trustpilot Supported X (Twitter) Not Supported Yelp Supported Show More Integrations View All 6 Integrations
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