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About

Take Control of Your Inbox. Overwhelmed by customer emails? Centralize your inbox and improve response rates across eBay, Amazon, Shopify and more. Grow Your eCommerce Business with Lightning Fast Replies. The magic formula for increased sales? Happy buyers + 5-star feedback = Improved marketplace relationships. Organize. Everything you need to centralize and organize customer emails across marketplaces and stores. Automate. Reduce workload with automated organization, auto-responders, auto-assign & SLA priority settings. Chat Communicate. Respond to messages quickly and efficiently with email templates and access to order information. Reporting. Monitor performance to fine tune your customer support strategy for stores and teams. Returns / Refunds. Process Returns and Refunds for your eBay stores directly from Replyco. Support Multi-Channel Support Integrates directly with eBay, Amazon, Shopify, Linnworks, WooCommerce, BigCommerce, Gmail and more.

About

ShipWise is a scalable all-in-one shipping management platform designed to streamline warehouse and fulfillment operations for businesses of all sizes. It centralizes multi-channel order management, automates shipping processes, and offers discounted rates by connecting to over 100 carriers. The platform’s rate shopping feature helps businesses find the most cost-effective shipping options in real time. ShipWise supports cartonization, tracking, and bulk label printing to speed up fulfillment workflows. It integrates seamlessly with numerous e-commerce platforms and fulfillment software, making it easy to manage orders from one interface. Trusted by leading 3PLs and e-commerce companies, ShipWise prioritizes efficiency, accuracy, and customer satisfaction.

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Platforms Supported

Windows Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Audience

eCommerce traders looking for a helpdesk software to manage and centralize inbox messages across marketplaces

Audience

ShipWise is ideal for ecommerce businesses, 3PL providers, and fulfillment centers seeking a scalable, integrated shipping platform to optimize multi-channel order management and reduce shipping costs

Support

Phone Support Supported
24/7 Live Support Supported
Online Supported

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported

API

Offers API Supported

API

Offers API Not Supported

Screenshots and Videos

Screenshots and Videos

Pricing

$33 per month
Free Version Not Supported
Free Trial Supported

Pricing

No information available.
Free Version Not Supported
Free Trial Supported

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation Supported
Webinars Supported
Live Online Supported
In Person Not Supported

Training

Documentation Supported
Webinars Not Supported
Live Online Supported
In Person Supported

Company Information

Replyco
Founded: 2019
United Kingdom
replyco.com

Company Information

ShipWise
Founded: 2004
United States
www.shipwise.com

Alternatives

Alternatives

techSHIP

techSHIP

Techdinamics
PayTraQer

PayTraQer

SaasAnt Inc

Categories

Customer Service Supported
Email Management Supported
Help Desk Supported

Categories

Logistics Supported
Order Fulfillment Supported
Order Management Supported
Shipment Tracking Supported
Shipping Supported

Customer Service Features

Alerts / Escalation Supported
Appointment Management Not Supported
Call Center Management Not Supported
Email Management Supported
Knowledge Base Not Supported
Live Chat Not Supported
Performance Metrics Supported
Queue Management Not Supported
Self Service Portal Supported
Social Media Integration Supported
Surveys & Feedback Not Supported
Virtual Assistant Supported
Workflow Management Supported

Email Management Features

Data Recovery Not Supported
Email Archiving Supported
Email Deletion Not Supported
Email Discovery Not Supported
Email Monitoring Not Supported
Email Recall Not Supported
Queue Manager Supported
Response Management Supported
Routing Supported
Shared Inboxes Supported
Signature Management Supported
Spam Blocker Not Supported
Whitelisting / Blacklisting Not Supported

Help Desk Features

Alerts / Escalation Not Supported
Automated Routing Not Supported
Community Forums Not Supported
Customizable Branding Not Supported
Document Storage Not Supported
Email Integration Supported
Incident Management Not Supported
Interaction Tracking Not Supported
IT Asset Management Not Supported
Knowledge Base Not Supported
Known Issue Management Not Supported
Live Chat Not Supported
Multi-Channel Communication Supported
Multiple Brands / Products Not Supported
Network Monitoring Not Supported
Real-time Chat Not Supported
Self Service Portal Not Supported
Service Level Agreement (SLA) Management Supported
Ticket Management Supported

Shipping Features

Air Shipping Supported
Bills of Lading Supported
Container Shipping Not Supported
Freight Shipping Not Supported
Ground Shipping Supported
Import / Export Supported
Ocean Shipping Not Supported
Parcel Shipping Supported
Quotes / Estimates Not Supported
Shipment Tracking Not Supported
Warehouse Management Not Supported

Integrations

Shopify Supported
Amazon Supported
ApparelMagic Not Supported
BigCommerce Supported
Cdiscount Supported
ChannelAdvisor Not Supported
FedEx Ship Manager Not Supported
FirstMile Not Supported
FlavorCloud Not Supported
Gmail Supported
Linnworks Supported
NetSuite Not Supported
OrderEase Not Supported
UPS Ready Not Supported
WooCommerce Supported
eBay Supported

Integrations

Shopify Supported
Amazon Not Supported
ApparelMagic Supported
BigCommerce Not Supported
Cdiscount Not Supported
ChannelAdvisor Supported
FedEx Ship Manager Supported
FirstMile Supported
FlavorCloud Supported
Gmail Not Supported
Linnworks Not Supported
NetSuite Supported
OrderEase Supported
UPS Ready Supported
WooCommerce Not Supported
eBay Not Supported
Claim Replyco and update features and information
Claim Replyco and update features and information
Claim ShipWise and update features and information
Claim ShipWise and update features and information