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About

Take Control of Your Inbox. Overwhelmed by customer emails? Centralize your inbox and improve response rates across eBay, Amazon, Shopify and more. Grow Your eCommerce Business with Lightning Fast Replies. The magic formula for increased sales? Happy buyers + 5-star feedback = Improved marketplace relationships. Organize. Everything you need to centralize and organize customer emails across marketplaces and stores. Automate. Reduce workload with automated organization, auto-responders, auto-assign & SLA priority settings. Chat Communicate. Respond to messages quickly and efficiently with email templates and access to order information. Reporting. Monitor performance to fine tune your customer support strategy for stores and teams. Returns / Refunds. Process Returns and Refunds for your eBay stores directly from Replyco. Support Multi-Channel Support Integrates directly with eBay, Amazon, Shopify, Linnworks, WooCommerce, BigCommerce, Gmail and more.

About

Rollo makes commercial-grade thermal shipping label printers and free multi-carrier shipping software for e-commerce sellers and small businesses. The Rollo printer line prints 4x6 shipping labels at high speed with no ink or toner, connecting over USB, Wi-Fi or AirPrint and working with Windows, Mac, Chromebook, iOS and Android. Rollo Ship, the company's free shipping software, connects to Shopify, Amazon, eBay, Etsy, WooCommerce and BigCommerce, imports orders automatically, compares discounted USPS, UPS, FedEx and DHL rates side by side, and prints labels in a single click. Batch printing, address validation, tracking and returns are included at no monthly cost. Founded in 2016 and based in Las Vegas, Nevada, Rollo is used by more than 500,000 shippers to cut fulfillment time and shipping cost.

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Platforms Supported

Windows Supported
Mac Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Supported
iPad Supported
Android Supported
Chromebook Supported

Audience

eCommerce traders looking for a helpdesk software to manage and centralize inbox messages across marketplaces

Audience

E-commerce sellers, small businesses, online marketplace sellers, home-based shippers

Support

Phone Support Supported
24/7 Live Support Supported
Online Supported

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported

API

Offers API Supported

API

Offers API Not Supported

Screenshots and Videos

Screenshots and Videos

No images available

Pricing

$33 per month
Free Version Not Supported
Free Trial Supported

Pricing

$0.05/label
Free Version Supported
Free Trial Not Supported

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation Supported
Webinars Supported
Live Online Supported
In Person Not Supported

Training

Documentation Supported
Webinars Not Supported
Live Online Not Supported
In Person Not Supported

Company Information

Replyco
Founded: 2019
United Kingdom
replyco.com

Company Information

Rollo
Founded: 2016
Las Vegas, Nevada, United States
www.rollo.com

Alternatives

Alternatives

ShipWave

ShipWave

Switch Labs
Shiptheory

Shiptheory

Mad Capsule Media
LabelZoom

LabelZoom

RJF Technology Solutions LLC
PayTraQer

PayTraQer

SaasAnt Inc

Categories

Customer Service Supported
Email Management Supported
Help Desk Supported

Categories

Shipping Supported

Customer Service Features

Alerts / Escalation Supported
Appointment Management Not Supported
Call Center Management Not Supported
Email Management Supported
Knowledge Base Not Supported
Live Chat Not Supported
Performance Metrics Supported
Queue Management Not Supported
Self Service Portal Supported
Social Media Integration Supported
Surveys & Feedback Not Supported
Virtual Assistant Supported
Workflow Management Supported

Email Management Features

Data Recovery Not Supported
Email Archiving Supported
Email Deletion Not Supported
Email Discovery Not Supported
Email Monitoring Not Supported
Email Recall Not Supported
Queue Manager Supported
Response Management Supported
Routing Supported
Shared Inboxes Supported
Signature Management Supported
Spam Blocker Not Supported
Whitelisting / Blacklisting Not Supported

Help Desk Features

Alerts / Escalation Not Supported
Automated Routing Not Supported
Community Forums Not Supported
Customizable Branding Not Supported
Document Storage Not Supported
Email Integration Supported
Incident Management Not Supported
Interaction Tracking Not Supported
IT Asset Management Not Supported
Knowledge Base Not Supported
Known Issue Management Not Supported
Live Chat Not Supported
Multi-Channel Communication Supported
Multiple Brands / Products Not Supported
Network Monitoring Not Supported
Real-time Chat Not Supported
Self Service Portal Not Supported
Service Level Agreement (SLA) Management Supported
Ticket Management Supported

Shipping Features

Air Shipping Not Supported
Bills of Lading Not Supported
Container Shipping Not Supported
Freight Shipping Not Supported
Ground Shipping Supported
Import / Export Not Supported
Ocean Shipping Not Supported
Parcel Shipping Supported
Quotes / Estimates Supported
Shipment Tracking Supported
Warehouse Management Not Supported

Integrations

Amazon Supported
BigCommerce Supported
Shopify Supported
WooCommerce Supported
eBay Supported
Cdiscount Supported
Etsy Not Supported
Gmail Supported
Linnworks Supported
Walmart Not Supported

Integrations

Amazon Supported
BigCommerce Supported
Shopify Supported
WooCommerce Supported
eBay Supported
Cdiscount Not Supported
Etsy Supported
Gmail Not Supported
Linnworks Not Supported
Walmart Supported
Claim Replyco and update features and information
Claim Replyco and update features and information
Claim Rollo Ship and update features and information
Claim Rollo Ship and update features and information