RemoteHQMythical Labs
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RichCallAurus
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Related Products
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About
Work together in ways that go beyond video chat. Co-browse and co-edit any web app, share files, take notes, whiteboard, screen share, video chat, and more. All in a single browser tab. Editing a Trello board or Google doc? Web-based applications you visit using our Shared Browser can be controlled by anyone in your session. Bring your favorite web apps into your workspace, co-browse and co-edit together, in a single browser tab. Customize your workspace by adding apps to meet your needs. Want to collaborate over a file? Drop it into your workspace. Forget action items often? Launch our notes app. With RemoteHQ, you never lose track of files, notes, recordings and other session artifacts again. Forget who was part of your session? Don’t worry, we got you covered there too!
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About
RichCall helps you sell and support remotely providing your customers with a one-touch live support option.
Integrated into your website, moile app or kiosk, RichCall allows customers to establish a fully interactive, video-enabled session with a remote expert —this includes co-browsing, app sharing and other web-collaboration tools.
The typical use cases for RichCall are:
Click-to-call, click-to-video and co-browsing for your customers:
- click-to-call with co-browsing for customer support
- start a co-browsing session on the fly
Mobile camera sharing for sales and support:
- video sales – an agent shows a product through the shared mobile camera
- customer support – a customer shares his mobile camera to show a malfunctioning device
Video and collaboration for kiosks:
- remote expert help with HD video, scanner and printer
- live video-assistance option for your existing self-service and support kiosks
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Platforms Supported
Windows
Not Supported
Mac
Not Supported
Linux
Not Supported
Cloud
Supported
On-Premises
Not Supported
iPhone
Not Supported
iPad
Not Supported
Android
Not Supported
Chromebook
Not Supported
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Platforms Supported
Windows
Not Supported
Mac
Not Supported
Linux
Supported
Cloud
Supported
On-Premises
Supported
iPhone
Not Supported
iPad
Not Supported
Android
Not Supported
Chromebook
Not Supported
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Audience
Distributed teams that need a collaboration workspace
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Audience
Contact centers, customer service teams
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Support
Phone Support
Not Supported
24/7 Live Support
Not Supported
Online
Supported
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Support
Phone Support
Supported
24/7 Live Support
Not Supported
Online
Supported
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API
Offers API
Not Supported
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API
Offers API
Not Supported
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Screenshots and Videos |
Screenshots and Videos |
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Pricing
$12.99 per month
$9.99 per month if billed annually
Free Version
Supported
Free Trial
Not Supported
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Pricing
$192 / month
Cloud and on-prem deployments are available.
Free Version
Not Supported
Free Trial
Supported
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Reviews/
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Reviews/
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Training
Documentation
Supported
Webinars
Not Supported
Live Online
Supported
In Person
Not Supported
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Training
Documentation
Supported
Webinars
Supported
Live Online
Supported
In Person
Not Supported
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Company InformationMythical Labs
Founded: 2019
United States
www.remotehq.com
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Company InformationAurus
Founded: 2009
Russian Federation
richcall.io
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Alternatives |
Alternatives |
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Categories |
Categories |
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Collaboration Features
Brainstorming
Supported
Calendar Management
Not Supported
Chat / Messaging
Supported
Contact Management
Not Supported
Content Management
Not Supported
Document Management
Not Supported
Project Management
Not Supported
Real Time Editing
Supported
Task Management
Not Supported
Version Control
Not Supported
Video Conferencing
Supported
Video Conferencing Features
Electronic Hand Raising
Not Supported
Mobile Access
Not Supported
On-Demand Webcasting
Supported
Presentation Streaming
Supported
Presentation Tools
Supported
Private Chat
Not Supported
Real-Time Chat
Supported
Record & Playback Ability
Not Supported
Screen Sharing
Supported
Two-Way Audio & Video
Supported
Video Conferencing
Supported
Whiteboard
Supported
Web Conferencing Features
Electronic Hand Raising
Not Supported
Mobile Access
Not Supported
On-Demand Webcasting
Supported
Presentation Streaming
Supported
Presentation Tools
Supported
Private Chat
Not Supported
Real-Time Chat
Supported
Record & Playback Ability
Not Supported
Screen Sharing
Supported
Two-Way Audio & Video
Supported
Video Conferencing
Supported
Whiteboard
Supported
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Customer Service Features
Alerts / Escalation
Not Supported
Appointment Management
Not Supported
Call Center Management
Not Supported
Email Management
Not Supported
Knowledge Base
Not Supported
Live Chat
Not Supported
Performance Metrics
Not Supported
Queue Management
Not Supported
Self Service Portal
Not Supported
Social Media Integration
Not Supported
Surveys & Feedback
Not Supported
Virtual Assistant
Supported
Workflow Management
Not Supported
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Integrations
Google Docs
Supported
Google Workspace
Supported
Trello
Supported
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Integrations
Google Docs
Not Supported
Google Workspace
Not Supported
Trello
Not Supported
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