Queue-it

Queue-it

Queue-it ApS
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About

Queue-it is the leading provider of Virtual Waiting Rooms and Traffic Management solutions, empowering 1,000+ organizations globally to deliver peak-demand events by controlling load and protecting critical infrastructure—without over-scaling or re-architecting their stack. Supporting 36 billion visitors annually across websites and mobile apps, Queue-it helps governments, retailers, and ticketing companies deliver reliable, fair, and transparent online experiences when traffic surges. Teams get flexible, granular control over traffic flow to protect an entire site or app, specific landing pages, or key bottlenecks like login, “add to cart,” checkout, payment gateways, and API calls. Key features include Bot Detection and Mitigation, detailed traffic analytics, and fully branded virtual waiting rooms designed for both scheduled events and 24/7 protection—plus exclusive access mechanisms and wait-experience features that keep visitors informed and engaged. Founded in 2010, Queue-it h

About

With Smart Queue Management system reduce customer queue time, Increase staff productivity and Deliver a delightful customer experience. We provide the solution for every business size. Qwaiting is a cloud based queue management software. While Queue Systems are designed to decrease wait times. Qwaiting does more than that: Our Queuing solutions not only generate efficiencies but enhance profitability, build a secured environment and improve the visitor experience. When the customer service is on-point, your customers will be more than glad to wait. Qwaiting allows visitors to check-in for service by phone and wait for their turn to be served. Your staff will receive all the information required to deliver the best individual customer service. Know the whole picture in real-time. From customer journey to staff performance, make better business decisions with the data we collect.

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Supported
iPhone Supported
iPad Supported
Android Supported
Chromebook Not Supported

Platforms Supported

Windows Supported
Mac Supported
Linux Supported
Cloud Supported
On-Premises Supported
iPhone Supported
iPad Supported
Android Supported
Chromebook Not Supported

Audience

Queue-it's virtual waiting room gives your team the power to manage load and protect your critical infrastructure—without over-scaling or re-architecting your stack.

Audience

SME's & Banking, Educational, Healthcare, Retail Sectors are the audience of Qwaiting software.

Support

Phone Support Supported
24/7 Live Support Supported
Online Supported

Support

Phone Support Supported
24/7 Live Support Supported
Online Supported

API

Offers API Supported

API

Offers API Supported

Screenshots and Videos

Screenshots and Videos

Pricing

Pricing is determined based on the volume of traffic passing through Queue-it’s platform and the frequency of system use. Key metrics that are helpful in preparing a pricing estimate are: the number of website visitors during traffic peaks, the number of waiting rooms you plan to run annually, and the features you implement. A Queue-it subscription does not require long-term commitment.
Free Version Not Supported
Free Trial Supported

Pricing

$199 per month
Free Version Not Supported
Free Trial Supported

Reviews/Ratings

Overall 4.9 / 5
ease 4.6 / 5
features 4.6 / 5
design 4.8 / 5
support 5.0 / 5

Reviews/Ratings

Overall 5.0 / 5
ease 4.9 / 5
features 5.0 / 5
design 4.9 / 5
support 5.0 / 5

Pros & Cons from Real Users

Pros

  • - easy to set up - helpful onboarding documentation - very configurable - offers bot protection - offers lottery-style entry or first-come-first-served
  • Easy, simple and seamless, become a part of our and our client's solutions. We have saved money by implementing Queue-it and have always been happy with the support and professionalism throughout the whole organisation!
  • We had major issues last 3 years but this time all went smooth simply because we had Queue-it in place. Everyone got served fairly. We didn't look anywhere else for another product as this served our purpose well.
  • Queue-it is easy to use and guarantees that a busy on-sale or spike in traffic won't cause any problems. The dashboards are easy to read and share with colleagues.
  • Very easy and quick product to get setup and working and it does what it says on the tin. The Queue-it team are alway quick to response if you have any questions.

Cons

  • - admin interface is a bit dated - some documentation could be clearer, when dealing with more complex installations
  • I struggle to come up with something not to like about Queue-it. Been so satisfied with the account management, support and software. Always there when you need help and the software is nothing else than fantastic.
  • None. We didn't know our application & server capacity as it is setup on a new infrastructure. So we had to continuously increase the outflow to reduce the wait time in the queue! Customers were happy to see the wait time go down fast!
  • I've really struggled to come up with something I dislike about queue-it. Everyone from the company is very friendly and professional. Their support is next to none and have helped us with a few bespoke requests very quickly.
  • Can't think of any, the software just works and the team are always there to help.

Pros & Cons from Real Users

Pros

  • Easy to set up and use Reduces customer wait times with virtual queues Simple online appointment scheduling Real-time queue tracking and analytics Helpful SMS and email notifications Responsive customer support Suitable for businesses of all sizes
  • Qwaiting software is incredibly easy to understand and use. You don't need to be a tech expert to figure it out. This software is a pro at making queues work smoothly.
  • I am using this software from last 6 months and i would like to say it makes my life easy because no more long queues. Great software with amazing features for staff and customers too.
  • I like the most that there is no need to be physically present there. We can use this virtually, and when our turn comes, we receive the notification on our mobile phones.
  • I like that customers can use a QR code at the entrance to join the virtual queue. They get an SMS to confirm their spot, and then they can wait in their car or outside. When it's their turn, they receive a notification/SMS to come inside and take their place.

Cons

  • Advanced reporting could offer more customization Some integrations would be a welcome addition
  • In my personal opinion, I found everything about it to be excellent, and I genuinely enjoyed using it.
  • According to me, it is the best one. There are no disadvantages.
  • If I am talking about not liking, then I can say that I haven't experienced any issues so far.
  • Regarding any dislikes, I haven't encountered any issues with this software so far. From my perspective, it's a good one.

Training

Documentation Supported
Webinars Supported
Live Online Supported
In Person Not Supported

Training

Documentation Supported
Webinars Supported
Live Online Supported
In Person Supported

Company Information

Queue-it ApS
Founded: 2010
Denmark
queue-it.com

Company Information

Qwaiting
Founded: 2018
Singapore
qwaiting.com

Alternatives

Alternatives

Jonot

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Jonot Oy

Categories

Categories

Queue Management Supported

Customer Experience Features

Action Management Not Supported
Analytics Supported
Customer Segmentation Supported
Dashboard Supported
Feedback Management Not Supported
Knowledge Management Not Supported
Multi-Channel Collection Not Supported
Sentiment Analysis Not Supported
Survey Management Not Supported
Text Analysis Not Supported
Trend Analysis Not Supported

Load Balancing Features

Authentication Supported
Automatic Configuration Not Supported
Content Caching Not Supported
Content Routing Supported
Data Compression Not Supported
Health Monitoring Not Supported
Predefined Protocols Not Supported
Redundancy Checking Not Supported
Reverse Proxy Not Supported
Schedulers Not Supported
SSL Offload Not Supported

Queue Management Features

Appointment Scheduling Supported
Calendar Supported
Communication Tools Supported
Contactless Supported
Customer Surveys Supported
Dashboard Supported
For Banks Supported
For Government Supported
For Healthcare Supported
For Restaurants Supported
For Retail Supported
SMS Marketing Supported
Supports Multiple Counters Supported
Virtual Queue Supported

Integrations

Akamai Supported
Amazon CloudFront Supported
Apache Cordova Supported
Apple iOS Supported
AspDotNetStorefront Supported
Calabrio Workforce Management Not Supported
Cisco Webex Not Supported
Cloudflare Workers Supported
Lua Supported
Magento Supported
Microsoft Dynamics 365 Not Supported
Microsoft Exchange Not Supported
Node.js Supported
Oracle Siebel CRM Not Supported
PHP Supported
Python Supported
React Supported
Salesforce Agentforce Commerce Supported
Scala Digital Signage Not Supported
WhatsApp Not Supported

Integrations

Akamai Not Supported
Amazon CloudFront Not Supported
Apache Cordova Not Supported
Apple iOS Not Supported
AspDotNetStorefront Not Supported
Calabrio Workforce Management Supported
Cisco Webex Supported
Cloudflare Workers Not Supported
Lua Not Supported
Magento Not Supported
Microsoft Dynamics 365 Supported
Microsoft Exchange Supported
Node.js Not Supported
Oracle Siebel CRM Supported
PHP Not Supported
Python Not Supported
React Not Supported
Salesforce Agentforce Commerce Not Supported
Scala Digital Signage Supported
WhatsApp Supported
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