About

Fieldcode is an AI-powered Zero-Touch Field Service Management platform that automates field service operations from request to resolution. With a strong focus on IT and Telecom service providers, Fieldcode helps organizations run their own engineers, subcontractors, and service partners as one workforce. The platform uses automation and AI-powered service actions to support scheduling, dispatching, route optimization, SLA management, parts logistics, and field workflows. Work can be assigned based on skills, availability, location, priority, SLAs, parts, and service requirements. IT use cases include break/fix, IMAC, device swaps, installations, maintenance, and multi-site support. Telecom use cases include FTTH/FTTx, CPE, network maintenance, and fault restoration. Additional capabilities include offline mobile workflows, customer self-service, asset and inventory management, Voice AI, and integrations with ITSM, ERP, CRM, OSS/BSS, and other business systems.

About

Powerful mobile workforce management software with mobile forms ideal for a variety of business sectors, especially those taking place at multiple locations, this fast and coordinated system uses a streamlined web-based control center to monitor and record updates. Especially useful for obtaining online proof of completion, via confirmation or approval of completed work at customer locations. Organize your mobile workforce quickly and easily using our flexible scheduling tool. From local, individual Jobs to national, multi-location campaigns. Organize 3rd party subcontractors in the same way you manage your own employees. Jobs can be passed to an unlimited number of subcontractors. Speed up your ability to respond to your client's needs with instant business intelligence provided via our dashboards and analysis tools. All your mobile workforce will be OPOC enabled by either our iPhone or Android version.

About

Okappy is a B2B workforce management platform which applies social and market networking technology to a real business need. The need to communicate and collaborate when working with employees at different locations, multiple subcontractors and for different customers.

About

Providing a next generation platform to service companies to simplify integrated property & subcontractor management. Increase visibility, enable work order tracking, process payments and streamline communication. UtilizeCore provides tools to help you deliver a white-gloved service to residential and commercial properties. Win new leads and gain business by offering the best subcontractor management system to prospects. Seamlessly manage invoices to automate client billing and subcontractor payments. Define a set of rules and automations to increase administrative productivity-saving time and cutting costs. You and your clients will gain a complete view of past, future, and on-going projects from service procurement to service delivery. Define KPIs to gain real-time insights from a 360 degree view of your business. Interactive widgets and dashboards to visuallize the health of your business. Explore the Utilizecore Marketplace to source top subcontractor talent.

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Supported
iPad Supported
Android Supported
Chromebook Supported

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Not Supported
On-Premises Not Supported
iPhone Supported
iPad Supported
Android Supported
Chromebook Not Supported

Platforms Supported

Windows Supported
Mac Supported
Linux Supported
Cloud Supported
On-Premises Not Supported
iPhone Supported
iPad Supported
Android Supported
Chromebook Not Supported

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Supported
iPad Supported
Android Supported
Chromebook Not Supported

Audience

IT & Telecom service providers running their own engineers, subcontractors, and service partners as one workforce across distributed, SLA-driven field operations.

Audience

Enterprises looking for a scheduling, live mobile data, and field service management solution

Audience

Companies with 5 or more employees

Audience

Service-focused companies looking for a service automation platform to simply their property and contractor management operations

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported

Support

Phone Support Not Supported
24/7 Live Support Not Supported
Online Supported

Support

Phone Support Supported
24/7 Live Support Supported
Online Supported

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported

API

Offers API Supported

API

Offers API Not Supported

API

Offers API Not Supported

API

Offers API Not Supported

Screenshots and Videos

Screenshots and Videos

Screenshots and Videos

Screenshots and Videos

Pricing

$25 per user per month
Fieldcode offers three pricing tiers:
Start: $25 per month per user
Business: $45 per month per user
Enterprise: $65 per month per user
Free Version Not Supported
Free Trial Supported

Pricing

No information available.
Free Version Supported
Free Trial Supported

Pricing

$44.00/month/user
Pricing is per employee per month. We don't charge a licence fee so you can log in on as many different devices as required.

Unlike other software, due to Okappy's unique network, you can invite customers and subcontractors on to the platform and manage work at no extra cost

We also offer a discount if paid yearly in advance.
Free Version Not Supported
Free Trial Supported

Pricing

No information available.
Free Version Not Supported
Free Trial Not Supported

Reviews/Ratings

Overall 5.0 / 5
ease 5.0 / 5
features 5.0 / 5
design 4.5 / 5
support 5.0 / 5

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Pros & Cons from Real Users

Pros

  • Implementation was very smooth and fast considering that it is a software used by so many people in day to day operations. We were initially hesitant but after some days we achieved already huge benefits for technicians as well as dispatchers. User acceptance was much higher than expected!
  • We have set multiple workflows in the tool which do allow us to handle various projects. We use Fieldcode to plan our tickets and have the field technicians report their work. It’s connected to many of our customer systems to transfer the tickets into Fieldcode which saves us a lot of manually data transfer.

Cons

  • Fieldcode has no billing/invoicing module which would have helped us but we connected a third party software to Fieldcode via API and it worked well.
  • At times it takes long for new features to be implemented. I find it complicated to get new things added if it’s not part of the standard software.

Training

Documentation Supported
Webinars Supported
Live Online Supported
In Person Supported

Training

Documentation Supported
Webinars Not Supported
Live Online Supported
In Person Not Supported

Training

Documentation Supported
Webinars Supported
Live Online Supported
In Person Supported

Training

Documentation Not Supported
Webinars Not Supported
Live Online Supported
In Person Supported

Company Information

Fieldcode
Founded: 2001
Germany
fieldcode.com

Company Information

OPOC
United Kingdom
www.opoc.co.uk

Company Information

Okappy
Founded: 2015
United Kingdom
www.okappy.com

Company Information

UtilizeCore
Founded: 2020
United States
www.utilizecore.com

Alternatives

Alternatives

Alternatives

Alternatives

Field Force Tracker

Field Force Tracker

Rapidsoft Systems
LogiNext Field

LogiNext Field

LogiNext

Categories

IoT Supported
Route Planning Supported
Scheduling Supported
Service Dispatch Supported

Categories

Categories

Categories

Field Service Management Features

Billing & Invoicing Supported
Contact Database Supported
Contract Management Supported
Customer Database Supported
Dispatch Management Supported
Electronic Signature Supported
Inventory Management Supported
Mobile Access Supported
Payment Collection in the Field Supported
Quotes / Estimates Not Supported
Routing Supported
Scheduling Supported
Service History Tracking Supported
Time Clock Supported
Work Order Management Supported

Tradesman Job Management Features

Contract Management Supported
Customer Database Not Supported
Dispatch Management Supported
For Builders Not Supported
For Electricians Not Supported
For Field Service Businesses Supported
For HVAC Not Supported
For Plumbers Not Supported
For Roofers Not Supported
Invoicing Not Supported
Job Tracking Not Supported
Payments Not Supported
Quoting Not Supported
Reporting Supported
Scheduling Supported
Time Tracking Supported

Predictive Analytics Features

AI / Machine Learning Supported
Benchmarking Not Supported
Data Blending Not Supported
Data Mining Not Supported
Demand Forecasting Supported
For Education Not Supported
For Healthcare Supported
Modeling & Simulation Not Supported
Sentiment Analysis Not Supported

Route Planning Features

Capacity Planning Supported
Drag & Drop Scheduling Supported
Driver Management Supported
Emergency Dispatch Supported
GPS Tracking Supported
Performance Metrics Supported
Route Costing Supported
Territory Management Supported

Scheduling Features

Alerts/Notifications Supported
Appointment Scheduling Supported
Automated Scheduling Supported
Calendar Management Not Supported
Class Scheduling Not Supported
Employee Scheduling Supported
Facility Scheduling Supported
Group Scheduling Supported
Interview Scheduling Not Supported
Meeting Room Booking Not Supported
Multi-Location Supported
Online Scheduling Supported
Payment Processing Not Supported
Real-time Scheduling Supported
Reservations Not Supported
Resource Scheduling Supported
Room Booking Management Not Supported

Service Dispatch Features

Billing & Invoicing Supported
Call Center Management Supported
Contract Management Supported
Customer Database Supported
Inventory Control Supported
Job Management Supported
Job Tracking Supported
Mobile Access Supported
Routing Supported
Scheduling Supported
Self Service Portal Supported
Service History Tracking Supported
Technician Management Supported
Work Order Management Supported

Field Service Management Features

Billing & Invoicing Supported
Contact Database Supported
Contract Management Not Supported
Customer Database Supported
Dispatch Management Supported
Electronic Signature Supported
Inventory Management Not Supported
Mobile Access Not Supported
Payment Collection in the Field Supported
Quotes / Estimates Not Supported
Routing Not Supported
Scheduling Not Supported
Service History Tracking Supported
Time Clock Not Supported
Work Order Management Supported

Integrations

Dynamics 365 Commerce Supported
Field Nation Supported
HubSpot CRM Supported
HubSpot Customer Platform Supported
Microsoft Excel Not Supported
PayPal Not Supported
Pipedrive Not Supported
QuickBooks Accountants Supported
QuickBooks Online Not Supported
Salesforce Supported
ServiceNow Supported
Sisense Not Supported
Stripe Not Supported
Xero Not Supported
Zendesk Not Supported
Zoho CRM Supported
monday AI work platform Supported

Integrations

Dynamics 365 Commerce Not Supported
Field Nation Not Supported
HubSpot CRM Not Supported
HubSpot Customer Platform Not Supported
Microsoft Excel Not Supported
PayPal Not Supported
Pipedrive Not Supported
QuickBooks Accountants Not Supported
QuickBooks Online Not Supported
Salesforce Not Supported
ServiceNow Not Supported
Sisense Not Supported
Stripe Not Supported
Xero Not Supported
Zendesk Not Supported
Zoho CRM Not Supported
monday AI work platform Not Supported

Integrations

Dynamics 365 Commerce Not Supported
Field Nation Not Supported
HubSpot CRM Not Supported
HubSpot Customer Platform Not Supported
Microsoft Excel Supported
PayPal Not Supported
Pipedrive Not Supported
QuickBooks Accountants Not Supported
QuickBooks Online Supported
Salesforce Not Supported
ServiceNow Not Supported
Sisense Not Supported
Stripe Not Supported
Xero Supported
Zendesk Not Supported
Zoho CRM Not Supported
monday AI work platform Not Supported

Integrations

Dynamics 365 Commerce Not Supported
Field Nation Not Supported
HubSpot CRM Supported
HubSpot Customer Platform Supported
Microsoft Excel Not Supported
PayPal Supported
Pipedrive Supported
QuickBooks Accountants Not Supported
QuickBooks Online Supported
Salesforce Supported
ServiceNow Supported
Sisense Supported
Stripe Supported
Xero Not Supported
Zendesk Supported
Zoho CRM Not Supported
monday AI work platform Not Supported
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