ScriptRunner

ScriptRunner

ScriptRunner Software GmbH
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About

Join the thousands of MSPs and IT professionals who use N-able™ N-central® to remotely monitor and manage devices and complex networks. Key features include: • Monitor almost any device, including support for Windows, Linux, and macOS • Gain complete insight across your network and cloud services without the need for extra network monitoring software • Create automated patch management policies to ensure devices are up to date • Streamline your workflow with drag-and-drop scripting in automation manager—no need to write a line of code • Provide remote support across devices and platforms with the integrated Take Control feature • Integrate your existing PSA software or use N-able MSP Manager to manage tickets and billing • Manage security with integrated backup, EDR, AV, and disk encryption • Available as an on-premises or hosted cloud solution to fit your business

About

ScriptRunner is a platform solution for automation and delegation with PowerShell. Centralizing, standardizing as well as monitoring and controlling multiple workflows effectively relieves IT operations. Administrators and DevOps can use the supplied script libraries, customize them or develop their own scripts. A steadily growing number of well-known companies of all sizes and industries worldwide use ScriptRunner as their leading all-in-one solution for PowerShell. ScriptRunner Software GmbH has been an independent subsidiary of AppSphere AG since 2019. 

Platforms Supported

Windows Supported
Mac Supported
Linux Not Supported
Cloud Supported
On-Premises Supported
iPhone Supported
iPad Supported
Android Supported
Chromebook Not Supported

Platforms Supported

Windows Supported
Mac Not Supported
Linux Not Supported
Cloud Not Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Audience

IT service providers and managed service providers (MSPs)

Audience

PowerShell SysAdmins, DevOps, ServiceDesk, EndUser Self Service

Support

Phone Support Not Supported
24/7 Live Support Supported
Online Not Supported

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported

API

Offers API Not Supported

API

Offers API Not Supported

Screenshots and Videos

Screenshots and Videos

Pricing

No information available.
Free Version Not Supported
Free Trial Supported

Pricing

No information available.
Free Version Not Supported
Free Trial Supported

Reviews/Ratings

Overall 3.6 / 5
ease 4.1 / 5
features 4.0 / 5
design 4.1 / 5
support 3.7 / 5

Reviews/Ratings

Overall 5.0 / 5
ease 4.0 / 5
features 4.5 / 5
design 4.0 / 5
support 5.0 / 5

Pros & Cons from Real Users

Pros

  • There are no pros to this company at all. The only pro was that when all the negatives happened, I found a better RMM solution. Ninja is cheaper and a better solution.
  • Everyone you speak to is very curious. They say all the right thing and agree with your assessments of there product. Platform is easy to work with.
  • Solarwinds N central is an ideal tool for remote security and network monitoring. Its control and ease of monitoring make you feel you are monitoring at the office. On a broader scale, it helps you in security, backup, performance tracking and helpdesk monitoring.
  • I like how its UX is designed. This tool is versatile as well as powerful to make remote security monitoring responsive and functional. The installation process was fun for me. It gives every bit of data to monitor.
  • It's a very easy and effective app. App is available on multiplatform gives ease to access. It gives you remote control features to manages issues from anywhere. Current system scripts that can also be edited remotely.

Cons

  • Everything. Support is diabolical. The account not activated on time. Bills are always wrong. Features that used to be standard are now microtransactions.
  • There are 2 issue I have been complaining about since I onboarded with Solarwinds back in 2019. Neither has been resolved! Now I am have another issue with AV and the most frustrating thing is a case was created and I cannot reply to it or see it in my cases. I have spoke to 4 different techs and asked them to put it in my queue, yet it has not been done resolved. One is AV detecting Webroot which has been uninstalled in over 50 computers. Each time they roll out an upgrade of Bitdefender I have to uninstall reinstall it. I have ask too many times where is it looking for Webroot so I can correct the problem. The other is getting error messages from Patching. Patches that are declined randomly come up as failed to install making my job harder having to dive in to see what the error is. Issue comes and goes.
  • In my limited function usage, I got a positive response. No cons experienced.
  • Reporting should have more information to study.
  • SolarWinds N-central is a remote automation tool to manage issues. No cons.

Pros & Cons from Real Users

Pros

  • Delegation is very easy Reusability is really awesome Handling of different targets and credentials is working like charm Really good possibilities to connect with other tools

Cons

  • User Interface is kind of limited. This could be improved.

Training

Documentation Supported
Webinars Supported
Live Online Supported
In Person Supported

Training

Documentation Supported
Webinars Supported
Live Online Supported
In Person Supported

Company Information

N-able
Founded: 2014
United States
www.n-able.com/products/n-central-rmm

Company Information

ScriptRunner Software GmbH
Founded: 2010
Germany
scriptrunner.com

Alternatives

Alternatives

Pulseway

Pulseway

MMSOFT Design
Auvik

Auvik

Auvik Networks
SQL Diagnostic Manager for SQL Server

SQL Diagnostic Manager for SQL Server

IDERA, an Idera, Inc. company

Categories

Antivirus Supported
Help Desk Supported
IT Management Supported
IT Service Supported
ITSM Supported
MSP Supported
Network Management Supported
Network Mapping Supported
Network Monitoring Supported
Network Security Supported
Patch Management Supported
Remote Desktop Supported
Remote Support Supported
RMM Supported
Server Management Supported
Server Monitoring Supported

Categories

Database Supported
DevOps Supported
Help Desk Supported
IT Management Supported
IT Service Supported
Server Management Supported

IT Management Features

Capacity Monitoring Supported
Compliance Management Supported
Event Logs Supported
Hardware Inventory Supported
IT Budgeting Supported
License Management Supported
Patch Management Supported
Remote Access Supported
Scheduling Supported
Software Inventory Supported
User Activity Monitoring Supported

IT Service Features

Contract Management Supported
Incident Management Supported
IT Asset Management Supported
Knowledge Management Supported
Release Management Supported
Self Service Portal Supported
Service Catalog Supported
Service Reporting Supported
Ticket Management Supported

IT Asset Management Features

Asset Tracking Supported
Audit Management Supported
Compliance Management Supported
Configuration Management Supported
Contract/License Management Supported
Cost Tracking Supported
Depreciation Management Not Supported
Inventory Management Supported
IT Service Management Supported
Maintenance Management Supported
Procurement Management Supported
Requisition Management Not Supported
Supplier Management Supported

MSP Features

Backup Management Supported
Billing & Invoicing Supported
CRM Not Supported
Dashboard Supported
Help Desk Supported
Issue Management Supported
Live Chat Not Supported
Patch Management Supported
Privileged Access Management (PAM) Not Supported
Project Management Supported
Remote Access Supported
Remote Systems Monitoring Supported
Scheduling Supported

Mobile Device Management (MDM) Features

Automatic Device Recognition Supported
Data Management Supported
Deployment Management Supported
Inventory Management Supported
Maintenance Utilities Supported
Procurement Management Not Supported
Remote Update / Installation Supported
Software Management Supported
Synchronization Management Supported
Wireless Network Support Supported

Network Monitoring Features

Bandwidth Monitoring Supported
Baseline Manager Supported
Diagnostic Tools Supported
Internet Usage Monitoring Supported
IP Address Monitoring Supported
Real Time Analytics Supported
Resource Management Supported
Server Monitoring Supported
SLA Monitoring Supported
Uptime Monitoring Supported
Web Traffic Reporting Supported

Help Desk Features

Alerts / Escalation Not Supported
Automated Routing Not Supported
Community Forums Not Supported
Customizable Branding Supported
Document Storage Supported
Email Integration Supported
Incident Management Not Supported
Interaction Tracking Supported
IT Asset Management Supported
Knowledge Base Not Supported
Known Issue Management Not Supported
Live Chat Not Supported
Multi-Channel Communication Supported
Multiple Brands / Products Not Supported
Network Monitoring Supported
Real-time Chat Supported
Self Service Portal Supported
Service Level Agreement (SLA) Management Supported
Ticket Management Not Supported

IT Management Features

Capacity Monitoring Not Supported
Compliance Management Supported
Event Logs Supported
Hardware Inventory Not Supported
IT Budgeting Not Supported
License Management Not Supported
Patch Management Not Supported
Remote Access Not Supported
Scheduling Supported
Software Inventory Not Supported
User Activity Monitoring Not Supported

IT Service Features

Contract Management Not Supported
Incident Management Supported
IT Asset Management Not Supported
Knowledge Management Not Supported
Release Management Not Supported
Self Service Portal Supported
Service Catalog Not Supported
Service Reporting Supported
Ticket Management Not Supported

Server Management Features

CPU Monitoring Not Supported
Credential Management Supported
Database Servers Supported
Email Monitoring Not Supported
Event Logs Supported
History Tracking Supported
Patch Management Supported
Scheduling Supported
User Activity Monitoring Not Supported
Virtual Machine Monitoring Not Supported

Database Features

Backup and Recovery Not Supported
Creation / Development Not Supported
Data Migration Not Supported
Data Replication Not Supported
Data Search Supported
Data Security Supported
Database Conversion Not Supported
Mobile Access Supported
Monitoring Not Supported
NOSQL Supported
Performance Analysis Not Supported
Queries Supported
Relational Interface Not Supported
Virtualization Not Supported

DevOps Features

Approval Workflow Not Supported
Dashboard Supported
KPIs Not Supported
Policy Management Supported
Portfolio Management Not Supported
Prioritization Not Supported
Release Management Supported
Timeline Management Not Supported
Troubleshooting Reports Supported

Integrations

Acronis Automation Supported
BrightGauge Supported
Control D Supported
DeskDay Supported
HaloPSA Supported
IT Portal Supported
ITBoost Supported
MyGlue Supported
N-able DNS Filtering Supported
N-able EDR Supported
Neo Agent Supported
Network Glue Supported
N‑able Passportal Supported
OpenDNS Supported
PowerShell Not Supported
Rewst Supported
ScalePad Supported
ScalePad Backup Radar Supported
ScalePad Lifecycle Manager Supported
ThreatAware Supported

Integrations

Acronis Automation Not Supported
BrightGauge Not Supported
Control D Not Supported
DeskDay Not Supported
HaloPSA Not Supported
IT Portal Not Supported
ITBoost Not Supported
MyGlue Not Supported
N-able DNS Filtering Not Supported
N-able EDR Not Supported
Neo Agent Not Supported
Network Glue Not Supported
N‑able Passportal Not Supported
OpenDNS Not Supported
PowerShell Supported
Rewst Not Supported
ScalePad Not Supported
ScalePad Backup Radar Not Supported
ScalePad Lifecycle Manager Not Supported
ThreatAware Not Supported
Claim N-able N‑central and update features and information
Claim N-able N‑central and update features and information
Claim ScriptRunner and update features and information
Claim ScriptRunner and update features and information