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About

Microsoft Copilot Studio is a comprehensive platform that enables users to create and manage AI-driven agents tailored to specific business needs. Utilizing low-code and generative AI capabilities, it allows for the design of agents that can access internal knowledge bases, execute actions through a wide array of data connectors, and operate autonomously to enhance productivity. These agents can be seamlessly deployed across various channels, including Microsoft 365 applications, internal websites, and mobile apps, ensuring integration into existing workflows. Copilot Studio also offers robust governance features, providing IT departments with centralized control over usage, analytics, and security policies.

About

Mindsay makes customer interactions simple and efficient using conversational automation. We help customer service teams overcome common challenges, allowing them to automate customer requests, eliminate time-consuming processes, and optimize their use of human resources. From basic FAQs to complex transactions, we help companies build their customer service automation strategy, allowing for maximum automation of customer interactions and lowest total cost of ownership.

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Audience

Businesses, developers, and IT professionals seeking to create, deploy, and manage AI-driven agents tailored to streamline workflows and enhance productivity across various platforms

Audience

Companies looking to improve the quality and efficiency of their customer support / CX

Support

Phone Support Not Supported
24/7 Live Support Not Supported
Online Supported

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported

API

Offers API Not Supported

API

Offers API Supported

Screenshots and Videos

Screenshots and Videos

Pricing

$200 per month
For building your own copilot:
$200 per month/tenant for 25,000 messages. You can purchase additional packs.

For customizing Copilot for Microsoft 365:
Copilot Studio is included in the $30 user license.
Free Version Not Supported
Free Trial Supported

Pricing

We have a SaaS business model with a license fee (based on volume and complexity) and professional services fee.
Free Version Not Supported
Free Trial Supported

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Reviews/Ratings

Overall 5.0 / 5
ease 5.0 / 5
features 5.0 / 5
design 5.0 / 5
support 5.0 / 5

Pros & Cons from Real Users

Pros

  • MindSay is very intuitive conversation platform. It has an intelligent chatbot. It completely based on Artificial Intelligence. No coding required to set up. Analytics data are also available to analyse bot progress and client satisfaction.

Cons

  • MainSay is a very impressive tool, I'm totally happy with its skills.

Training

Documentation Supported
Webinars Not Supported
Live Online Not Supported
In Person Not Supported

Training

Documentation Supported
Webinars Supported
Live Online Supported
In Person Supported

Company Information

Microsoft
Founded: 1975
United States
www.microsoft.com/en-us/microsoft-copilot/microsoft-copilot-studio

Company Information

Mindsay
Founded: 2016
France
www.mindsay.com

Alternatives

Alternatives

Categories

Agentic AI Supported
AI Agent Builders Supported
AI Agents Supported
AI Assistants Supported
AI Automation Supported
AI Copilots Supported
AI Orchestration Supported
Chatbot Supported
Conversational AI Supported

Categories

AI Voice Agents Supported
Chatbot Supported
Conversational AI Supported
Customer Service Supported
Live Chat Supported
Voice Bot Supported

Chatbot Features

Call to Action Supported
Context and Coherence Supported
Human Takeover Supported
Inline Media / Videos Supported
Machine Learning Supported
Natural Language Processing Supported
Payment Integration Supported
Prediction Supported
Ready-made Templates Supported
Reporting / Analytics Supported
Sentiment Analysis Supported
Social Media Integration Supported

Conversational AI Features

Code-free Development Supported
Contextual Guidance Supported
For Developers Supported
Intent Recognition Supported
Multi-Languages Supported
Omni-Channel Supported
On-Screen Chats Supported
Pre-configured Bot Supported
Reusable Components Supported
Sentiment Analysis Supported
Speech Recognition Supported
Speech Synthesis Supported
Virtual Assistant Supported

Artificial Intelligence Features

Chatbot Supported
For eCommerce Supported
For Healthcare Not Supported
For Sales Supported
Image Recognition Not Supported
Machine Learning Supported
Multi-Language Supported
Natural Language Processing Supported
Predictive Analytics Not Supported
Process/Workflow Automation Supported
Rules-Based Automation Supported
Virtual Personal Assistant (VPA) Supported

Conversational Marketing Features

Appointment Scheduling Not Supported
Audience Segmentation Not Supported
Chatbot Supported
Email Automation Not Supported
Group Messaging Not Supported
Human Handover Supported
Lead Distribution Supported
Lead Qualification Supported
Mobile Messaging Supported
Multi-Channel Communication Supported
Product Recommendations Not Supported
Video Chat Not Supported

Customer Service Features

Alerts / Escalation Supported
Appointment Management Not Supported
Call Center Management Not Supported
Email Management Not Supported
Knowledge Base Supported
Live Chat Not Supported
Performance Metrics Supported
Queue Management Supported
Self Service Portal Supported
Social Media Integration Supported
Surveys & Feedback Not Supported
Virtual Assistant Supported
Workflow Management Supported

Live Chat Features

Canned Responses Supported
Customizable Branding Supported
Geo Targeting Not Supported
Offline Form Supported
Proactive Chat Supported
Screen Sharing Not Supported
Third Party Integration Supported
Transfers / Routing Supported
Website Visitor Tracking Not Supported

Integrations

AgentC Supported
Apple iOS Not Supported
Azure AI Search Supported
GPT-5.1 Supported
GPT-5.1 Instant Supported
GPT-5.1 Pro Supported
GPT-5.6 Terra Supported
GPT‑5.4 Thinking Supported
Intercom Not Supported
Microsoft 365 Copilot Supported
Microsoft 365 Copilot Analyst Supported
Microsoft 365 Copilot Chat Supported
Microsoft Foundry Supported
Microsoft Power Apps Supported
Microsoft Power BI Supported
Slack Not Supported
SnapCall Not Supported
WhatsApp Not Supported
Zendesk Not Supported
Zendesk Sunshine Not Supported

Integrations

AgentC Not Supported
Apple iOS Supported
Azure AI Search Not Supported
GPT-5.1 Not Supported
GPT-5.1 Instant Not Supported
GPT-5.1 Pro Not Supported
GPT-5.6 Terra Not Supported
GPT‑5.4 Thinking Not Supported
Intercom Supported
Microsoft 365 Copilot Not Supported
Microsoft 365 Copilot Analyst Not Supported
Microsoft 365 Copilot Chat Not Supported
Microsoft Foundry Not Supported
Microsoft Power Apps Not Supported
Microsoft Power BI Not Supported
Slack Supported
SnapCall Supported
WhatsApp Supported
Zendesk Supported
Zendesk Sunshine Supported
Claim Microsoft Copilot Studio and update features and information
Claim Microsoft Copilot Studio and update features and information
Claim Mindsay and update features and information
Claim Mindsay and update features and information