Manager SE

Manager SE

Mitchell1
+
+

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About

As the industry’s leading shop management tool, Manager SE is trusted by generations of shop owners to manage their operations. From estimate through invoice, Manager SE streamlines workflow and gives you full visibility of all shop activities so you can run your business at maximum efficiency. Simplify parts ordering with the industry’s largest e-catalog selection, including multi-vendor platforms. Get detailed insights with 180+ integrated reports tracking revenue, sales, and customer history. Enhance customer experience via text-to-pay, estimate approval by text & invoice-sharing. Effortlessly schedule appointments and manage technician assignments with a drag-and-drop scheduler. Track all aspects of your shop on a single dashboard to effectively manage your business, repairs & customer service. Leverage industry-leading technical support for enhanced guidance. Boost efficiency and profitability; eliminate tedious paperwork.

About

Hear from real shop owners who made the switch to the leading repair shop management software. Communicate with customers right within our shop management software to send estimates, updates, and answer questions. Offer your repair shop customers more flexibility, send confirmations and automated appointment reminders. No matter what type of shop you run, Shopmonkey can help you manage your business. Our shop management system offers an all-in-one solution made for your industry. No starting from scratch. We’ll move your customer data, invoices, and more over to Shopmonkey. Tailor the workflow to fit your needs with modifiable milestones, add notes, or use Tags to mark VIPs, pick up times, and more so everyone’s on the same page.

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Audience

Professional automotive repair shops in need of a tool to increase profit margins and improve productivity

Audience

Anyone looking for an Auto Repair Shop workflow management solution

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported

API

Offers API Not Supported

API

Offers API Not Supported

Screenshots and Videos

Screenshots and Videos

Pricing

No information available.
Free Version Not Supported
Free Trial Not Supported

Pricing

No information available.
Free Version Not Supported
Free Trial Supported

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

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Reviews/Ratings

Overall 2.0 / 5
ease 4.0 / 5
features 2.0 / 5
design 3.0 / 5
support 1.0 / 5

Pros & Cons from Real Users

Pros

  • Web based, easy to navigate even for those not familiar with computers (mechanics found it easy to use).

Cons

  • We signed on and in just a few months, Shopmonkey upgraded to their 2.0 version. It was a disaster. On 9/26 we were informed that after 9/30, we were no longer able to sync QBs with Shopmonkey. Support was pathetic. We are now creating double entries until we iron out our issue. May move to Fullybay for the extra cost as this is totally inefficient and all Shopmonkey said was "We are sorry." They provide NO training. They have short videos to watch but they do not address the nuances of each shop and questions need to be submitted to support online or by phone and it can take several days before you get an answer. Sales rep dropped us after we signed on. Very disappointed.

Training

Documentation Supported
Webinars Not Supported
Live Online Supported
In Person Supported

Training

Documentation Supported
Webinars Not Supported
Live Online Supported
In Person Not Supported

Company Information

Mitchell1
Founded: 1918
United States
mitchell1.com/manager-se/

Company Information

Shopmonkey
Founded: 2016
United States
www.shopmonkey.io

Alternatives

Shop4D

Shop4D

Auto Profit Masters

Alternatives

KUKUI

KUKUI

Kukui
Digital Wrench

Digital Wrench

VMT Software
EZ Auto Scheduler

EZ Auto Scheduler

EZnet Scheduler

Categories

Categories

Auto Repair Features

Billing & Invoicing Supported
CRM Supported
Digital Vehicle Inspections (DVI) Not Supported
Inventory Management Supported
Labor Rates Supported
Maintenance Scheduling Supported
Parts Management Not Supported
Quotes / Estimates Not Supported
Service History Not Supported
Vehicle Tracking Not Supported
VIN Lookup Supported
Work Order Management Supported

Integrations

Edge Not Supported
Epicor Integrated Service Estimator Not Supported
PartsTech Not Supported
ProSpect Supported
QuickBooks Online Not Supported
QuickBooks Online Advanced Not Supported
Steer Supported
TruckSeries Supported

Integrations

Edge Supported
Epicor Integrated Service Estimator Supported
PartsTech Supported
ProSpect Not Supported
QuickBooks Online Supported
QuickBooks Online Advanced Supported
Steer Not Supported
TruckSeries Not Supported
Claim Manager SE and update features and information
Claim Manager SE and update features and information
Claim Shopmonkey and update features and information
Claim Shopmonkey and update features and information