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About

Transforming customer engagement with AI-driven speech recognition and voice authentication technology. We’ve spent the last 20 years empowering our partners’ success through collaboration. Our curiosity keeps us innovating for the next 20. Our flexible speech-enabling technology enables you to build a solution that fulfills all your customers’ demands, affordably and reliably. We do one thing, and we do it well. And that's speech-enabling your applications. Finally, deliver great voice automation and interactions. Whether short and simple commands, or conversational questions, LumenVox ASR and TTS is accurate and affordable, helping you improve efficiencies on both sides of the phone line. You’ll never repeat yourself again. We provide you with the utmost flexibility from a capabilities, deployment and monetization perspective. If you can think it, you can build it with LumenVox. Shorten your development to deployment time with our easy, intuitive technology and toolsets.

About

Increase security and user experience in daily interactions with the unique potential of voice. An innovative language agnostic, cost-effective and reliable alternative to seamlessly verify and identify users in real-time. Voice biometrics allows to automatically recognize any person through the characteristics of their voice and it can smartly substitute traditional authentication methods (cards, passwords, signature, fingerprint, etc) in security access control, user verification for digital transactions or for fraud prevention and detection. With an easy and cost-effective solution, authentication through voice biometrics brings an innovative and safe experience to users, with a risk-free and remote access. Biometric Authentication and Identification through voice has never been so secure and fast with different operational uttering models for each type of client and advanced anti-spoofing methodologies.

Platforms Supported

Windows Supported
Mac Not Supported
Linux Supported
Cloud Supported
On-Premises Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Audience

Organizations that want to transform customer engagement with AI-driven speech recognition and voice authentication solutions

Audience

Enterprises in need of a voice biometrics platform to verify and identify users in real-time and increase security

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported

API

Offers API Supported

API

Offers API Not Supported

Screenshots and Videos

Screenshots and Videos

Pricing

Contact us
Free Version Not Supported
Free Trial Not Supported

Pricing

No information available.
Free Version Not Supported
Free Trial Not Supported

Reviews/Ratings

Overall 4.7 / 5
ease 4.7 / 5
features 4.7 / 5
design 4.5 / 5
support 4.8 / 5

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Pros & Cons from Real Users

Pros

  • Super background voice recognition and deep voice history. Automation capabilities. Instant support from vendor. Global accessibility.
  • One of the most positive experiences I've had is its accuracy in transcribing speech to text regardless of dialect. The error rate is minimal and the response speed is impressive, which improves efficiency when transcribing long documents or interacting with customer service applications, as well as offering a wide range of customization options.
  • Ability to identify what is said, by who at what time. Flexibility and automation capabilities as well as dynamic integrations in any environment.
  • Easy to persuade customers through advanced technologies on instant connections. All controls to our files with guaranteed IT security.
  • I was amazed by the level of the accuracy LumenVox provides while doing voice recognition and transcribing speech-to-text. The seamless integration of the conversion of voice to text including accents is great. The speech recognition also allows me to tackle multiple tasks and projects while saving time and cost. Deployment is easy and fast. Cab be on-premises making it more versatile and powerful. The best thing with this tool is the ML and AI which gives us accurate results.

Cons

  • A lot to be done on frequent price increase without us being notified.
  • One of the aspects that could be improved is its compatibility with different operating systems and development environments.
  • I have no experience of any failure, but beginners need time to learn it.
  • So far nothing I can state as dislike, our clients are always close to us.
  • Nothing to dislike specifically. This tool is really easy to use and transcribing speech-to-text is very fast and accurate.

Training

Documentation Supported
Webinars Not Supported
Live Online Supported
In Person Not Supported

Training

Documentation Supported
Webinars Not Supported
Live Online Supported
In Person Supported

Company Information

LumenVox
Founded: 2001
United States
www.lumenvox.com/

Company Information

Verbio
Founded: 1999
Spain
www.verbio.com/products/voice-biometrics/

Alternatives

Alternatives

TrulySecure

TrulySecure

Sensory

Categories

AI Dialers Supported
AI Voice Agents Supported
Auto Dialer Supported
Conversational AI Supported
Sales Dialers Supported
Speech Recognition Supported
Speech to Text Supported
Transcription Supported
Voice Biometrics Supported
Voice Bot Supported

Categories

Speech Recognition Features

Audio Capture Supported
Automatic Form Fill Not Supported
Automatic Transcription Supported
Call Analysis Supported
Concatenated Speech Supported
Continuous Speech Supported
Customizable Macros Not Supported
Multi-Languages Supported
Specialty Vocabularies Not Supported
Speech-to-Text Analysis Supported
Variable Frequency Not Supported
Voice Recognition Supported

Auto Dialer Features

Call Center Management Not Supported
Call Recording Not Supported
Call Reporting Not Supported
Call Scripting Supported
Lead Management Not Supported
Power Dialer Not Supported
Predictive Dialer Supported
Preview Dialer Not Supported
Progressive Dialer Not Supported
Surveys Not Supported

Conversational AI Features

Code-free Development Not Supported
Contextual Guidance Not Supported
For Developers Not Supported
Intent Recognition Not Supported
Multi-Languages Supported
Omni-Channel Not Supported
On-Screen Chats Not Supported
Pre-configured Bot Not Supported
Reusable Components Not Supported
Sentiment Analysis Not Supported
Speech Recognition Supported
Speech Synthesis Not Supported
Virtual Assistant Not Supported

Transcription Features

AI / Machine Learning Supported
Annotations Not Supported
Audio/Video File Upload Not Supported
Automatic Transcription Supported
Collaboration Tools Not Supported
File Sharing Not Supported
For Manual Transcription Not Supported
Full Text Search Supported
Multi-Language Support Supported
Natural Language Processing (NLP) Supported
Playback Controls Not Supported
Speech Recognition Supported
Subtitles Not Supported
Text Editor Not Supported
Timecoding Not Supported

Integrations

Accenture Cloud Trade Promotion Management Not Supported
Avaya Aura Supported
Cisco AnyConnect Supported
Deloitte Compliance Suite Not Supported
Enghouse Interactive Contact Center Not Supported
Five9 Supported
IBM Cloud Not Supported
Microsoft 365 Not Supported
Oracle Cloud Infrastructure Not Supported
Twilio Supported
uContact Not Supported

Integrations

Accenture Cloud Trade Promotion Management Supported
Avaya Aura Not Supported
Cisco AnyConnect Not Supported
Deloitte Compliance Suite Supported
Enghouse Interactive Contact Center Supported
Five9 Not Supported
IBM Cloud Supported
Microsoft 365 Supported
Oracle Cloud Infrastructure Supported
Twilio Not Supported
uContact Supported
Claim LumenVox and update features and information
Claim LumenVox and update features and information
Claim Verbio and update features and information
Claim Verbio and update features and information