LOCALACT vs. Merchant Centric Comparison


LOCALACT Location3	Merchant Centric	+	+
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		Related Products Birdeye Birdeye builds AI agents for multi-location brands — trusted by the largest enterprise brands globally, including Sutter Health, Aspen Dental, Sun Auto and Caesars Entertainment. We give you AI coworkers at every location — for marketing, operations, and customer experience — that do the jobs your business needs done by employing multiple agents that work together to win AI visibility, convert demand, and deliver a consistent customer experience. Enterprise-Ready → Built for Scale SSO, audit logging, HIPAA, SOC 2, and GDPR. Role-based access, tiered approvals, and location-level reporting give corporate and local teams the control they need. So you stay in control while AI handles execution across hundreds of locations. 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About At Location3, our clients benefit from experts who understand the nuances of marketing franchise businesses and the power of a platform that gets the most out of digital marketing efforts on a local level. Enterprise marketing strategy and innovative technology putting each storefront at the forefront. By developing a true understanding of your goals as a company and the opportunities presented by each franchise, we develop unique omnichannel strategies that engage your target audience, demonstrate the value of your brand, and convert loyal customers. The digital marketing agency for franchise and multi-unit brands, providing strategic solutions paired with a proprietary local marketing and data management platform. Whether corporate-wide or that one store, restaurant, gym, or local service provider down the street, there are two elements to marketing franchise businesses that always need to be measured.	About See what’s being said in your reviews that impact sales and engage with customers online where they visit most. Discover the hidden value in your customer feedback data and identify what really drives revenue at your locations. Get insights and actions to beat your national and local competitors. Learn and leverage the success of top-performing businesses across the nation. Compared to top competitors, long wait times for food after ordering has the greatest negative impact on revenue. Evaluate the current food delivery process and determine if kitchen staff and servers are properly trained. Shine a light on your customer feedback that impacts your sales. Show all levels of management their progress at a regional, district, and location level. Monitor business performance, spot operational and employee issues, plus reply to reviews for all your locations in one platform. Manage customer feedback posted on your website alongside your social reviews.
Platforms Supported Windows Not Supported Mac Not Supported Linux Not Supported Cloud Supported On-Premises Not Supported iPhone Not Supported iPad Not Supported Android Not Supported Chromebook Not Supported	Platforms Supported Windows Not Supported Mac Not Supported Linux Not Supported Cloud Supported On-Premises Not Supported iPhone Not Supported iPad Not Supported Android Not Supported Chromebook Not Supported
Audience Companies seeking an enterprise marketing strategy and innovative technology solution	Audience Businesses in need of a solution to manage reputation and discover trends within reviews
Support Phone Support Supported 24/7 Live Support Not Supported Online Not Supported	Support Phone Support Supported 24/7 Live Support Not Supported Online Supported
API Offers API Not Supported	API Offers API Not Supported
Screenshots and Videos View more images or videos	Screenshots and Videos View more images or videos
Pricing No information available. Free Version Not Supported Free Trial Not Supported	Pricing $49.95 per month Free Version Not Supported Free Trial Not Supported
Reviews/Ratings Overall 0.0 / 5 ease 0.0 / 5 features 0.0 / 5 design 0.0 / 5 support 0.0 / 5 This software hasn't been reviewed yet. Be the first to provide a review: Review this Software	Reviews/Ratings Overall 0.0 / 5 ease 0.0 / 5 features 0.0 / 5 design 0.0 / 5 support 0.0 / 5 This software hasn't been reviewed yet. Be the first to provide a review: Review this Software

Training Documentation Not Supported Webinars Supported Live Online Not Supported In Person Not Supported	Training Documentation Supported Webinars Not Supported Live Online Not Supported In Person Supported
Company Information Location3 Founded: 1999 United States location3.com/everythingislocal/	Company Information Merchant Centric United States www.merchantcentric.com
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Categories Brand Management Supported Local Listing Management Supported	Categories Brand Management Supported Business Performance Management Supported Customer Advocacy Supported Customer Engagement Supported Customer Experience Supported Customer Loyalty Supported Customer Reference Management Supported Customer Satisfaction Supported Local Listing Management Supported Reputation Management Supported Review Management Supported Social Media Management Supported
Brand Management Features Approval Process Control Supported Artwork Management Not Supported Asset Management Supported Change Management Supported Fulfillment Distribution Not Supported Project Management Supported	Show More Features Business Performance Management Features Ad hoc Analysis Not Supported Ad Hoc Reports Not Supported Budgeting & Forecasting Not Supported Consolidation / Roll-Up Not Supported Dashboard Supported Key Performance Indicators Not Supported Predictive Analytics Supported Qualitative Analysis Not Supported Quantitative Analysis Not Supported Scorecarding Not Supported Strategic Planning Not Supported Customer Advocacy Features Advocate Management Not Supported Campaign Management Supported Communication Management Supported Community Management Not Supported Gamification Not Supported Referral Tracking Not Supported Reporting/Analytics Supported Rewards Program Not Supported Social Engagement Not Supported Customer Engagement Features Analytics Not Supported Churn Management Not Supported Communication Management Supported Community Management Not Supported Content Syndication Not Supported Feedback Collection Not Supported Gamification Not Supported Live Chat Not Supported Video Content Not Supported Customer Experience Features Action Management Not Supported Analytics Not Supported Customer Segmentation Not Supported Dashboard Supported Feedback Management Supported Knowledge Management Not Supported Multi-Channel Collection Not Supported Sentiment Analysis Supported Survey Management Supported Text Analysis Not Supported Trend Analysis Supported Customer Loyalty Features Corporate Memberships Not Supported CRM Not Supported Customer Activity Tracking Supported Discount Management Not Supported Gift Card System Not Supported Loyalty Card System Not Supported Member Portal Not Supported Membership Management Not Supported No-Card Loyalty System Not Supported Referral Tracking Not Supported Rewards Management Not Supported Customer Reference Management Features Nomination Tracking Not Supported Program Notices Not Supported Reference Usage Tracking Not Supported Reward Distribution Not Supported Search Supported Customer Satisfaction Features 360 Degree Feedback Not Supported Analytics Not Supported Call Reporting Not Supported Complaint Monitoring Supported Feedback Collection Not Supported Survey Management Supported Reputation Management Features Campaign Management Supported Gamification Not Supported Response Management Supported Review Generation Supported Review Monitoring Supported Sentiment Analysis Supported Social Media Metrics Not Supported Social Media Monitoring Supported White Label Not Supported Review Management Features Campaign Management Supported Dashboard Supported Negative Feedback Management Supported Response Management Supported Review Monitoring Supported Review Notification Supported Review Request Supported Sentiment Analysis Supported Social Sharing Not Supported White Label Not Supported Social Media Management Features Automated Publishing Not Supported Brand Tracking Supported Content Management Supported Customer Engagement Supported Multi-Account Management Supported Multi-User Collaboration Supported Post Scheduling Not Supported Reporting/Analytics Supported Social Media Monitoring Supported
Integrations Alexa Not Supported Apple Maps Not Supported Bing Not Supported Demandforce Not Supported DoorDash Not Supported Facebook Not Supported Foursquare Not Supported Google Not Supported Google Assistant Not Supported Google Maps Not Supported Grubhub Not Supported Healthgrades Not Supported Instagram Not Supported OpenTable Not Supported PAR Engagement Not Supported Siri Not Supported Tripadvisor Not Supported X (Twitter) Not Supported Yelp Not Supported Show More Integrations	Integrations Alexa Supported Apple Maps Supported Bing Supported Demandforce Supported DoorDash Supported Facebook Supported Foursquare Supported Google Supported Google Assistant Supported Google Maps Supported Grubhub Supported Healthgrades Supported Instagram Supported OpenTable Supported PAR Engagement Supported Siri Supported Tripadvisor Supported X (Twitter) Supported Yelp Supported Show More Integrations View All 19 Integrations
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