Related Products
|
||||||
About
Keeping lets everyone in your team receive, respond to and assign support emails directly from within their own mailbox. All support emails get organized in a new section of your mailbox and are separated from your regular emails. Create accountability and share the workload by assigning requests to individual team members. Know where every support email stands by marking them as open, closed or pending. No more requests slipping through the cracks. See your Shopify customer inside Keeping without ever leaving Gmail. Advanced reporting gives you the data you need to know how your team responds to customers. Track the first response time, volume of requests, and how each of your team members responds.
|
About
Take Control of Your Inbox. Overwhelmed by customer emails? Centralize your inbox and improve response rates across eBay, Amazon, Shopify and more. Grow Your eCommerce Business with Lightning Fast Replies. The magic formula for increased sales? Happy buyers + 5-star feedback = Improved marketplace relationships. Organize. Everything you need to centralize and organize customer emails across marketplaces and stores. Automate. Reduce workload with automated organization, auto-responders, auto-assign & SLA priority settings. Chat Communicate. Respond to messages quickly and efficiently with email templates and access to order information. Reporting. Monitor performance to fine tune your customer support strategy for stores and teams. Returns / Refunds. Process Returns and Refunds for your eBay stores directly from Replyco. Support Multi-Channel Support Integrates directly with eBay, Amazon, Shopify, Linnworks, WooCommerce, BigCommerce, Gmail and more.
|
About
Improve team efficiency with an on-premises email solution that ensures data ownership, security, and reliability. Set up mailboxes based on advanced filters and custom labels to keep abreast of what matters to you. Turn off conversation mode and split email threads into separate messages to work the way you are used to. Invite work partners to share the same mailbox and make progress on projects together. Host multiple email domains on a single server and configure each independently. Configure different login methods, daily email traffic quotas, email delivery, and other policies for users and groups. Assign administrative rights by function to distribute the administrative workload. Visualize the threats against your team's inbound and outbound emails in simple and clear charts. Detect spam and learn more about email threats with the high-performance Rspamd engine.
|
||||
Platforms Supported
Windows
Not Supported
Mac
Not Supported
Linux
Not Supported
Cloud
Supported
On-Premises
Not Supported
iPhone
Not Supported
iPad
Not Supported
Android
Not Supported
Chromebook
Not Supported
|
Platforms Supported
Windows
Not Supported
Mac
Not Supported
Linux
Not Supported
Cloud
Supported
On-Premises
Not Supported
iPhone
Not Supported
iPad
Not Supported
Android
Not Supported
Chromebook
Not Supported
|
Platforms Supported
Windows
Not Supported
Mac
Not Supported
Linux
Not Supported
Cloud
Supported
On-Premises
Supported
iPhone
Not Supported
iPad
Not Supported
Android
Not Supported
Chromebook
Not Supported
|
||||
Audience
Companies looking for a powerful Email Management platform
|
Audience
eCommerce traders looking for a helpdesk software to manage and centralize inbox messages across marketplaces
|
Audience
Anyone searching for an Email Management solution
|
||||
Support
Phone Support
Not Supported
24/7 Live Support
Not Supported
Online
Supported
|
Support
Phone Support
Supported
24/7 Live Support
Supported
Online
Supported
|
Support
Phone Support
Supported
24/7 Live Support
Not Supported
Online
Supported
|
||||
API
Offers API
Not Supported
|
API
Offers API
Supported
|
API
Offers API
Not Supported
|
||||
Screenshots and Videos |
Screenshots and Videos |
Screenshots and Videos |
||||
Pricing
$8 per user per month
Free Version
Not Supported
Free Trial
Supported
|
Pricing
$33 per month
Free Version
Not Supported
Free Trial
Supported
|
Pricing
No information available.
Free Version
Not Supported
Free Trial
Not Supported
|
||||
Reviews/
|
Reviews/
|
Reviews/
|
||||
Training
Documentation
Supported
Webinars
Not Supported
Live Online
Supported
In Person
Not Supported
|
Training
Documentation
Supported
Webinars
Supported
Live Online
Supported
In Person
Not Supported
|
Training
Documentation
Supported
Webinars
Supported
Live Online
Supported
In Person
Not Supported
|
||||
Company InformationKeeping
Founded: 2019
Brookyn, NY
www.keeping.com
|
Company InformationReplyco
Founded: 2019
United Kingdom
replyco.com
|
Company InformationSynology
Founded: 2000
Taiwan
www.synology.com/en-us/dsm/feature/mailplus
|
||||
Alternatives |
Alternatives |
Alternatives |
||||
|
|
||||||
|
|
||||||
|
|
||||||
|
|
|
|||||
Categories |
Categories |
Categories |
||||
Email Management Features
Data Recovery
Not Supported
Email Archiving
Supported
Email Deletion
Not Supported
Email Discovery
Not Supported
Email Monitoring
Not Supported
Email Recall
Not Supported
Queue Manager
Supported
Response Management
Supported
Routing
Supported
Shared Inboxes
Supported
Signature Management
Supported
Spam Blocker
Not Supported
Whitelisting / Blacklisting
Not Supported
Customer Service Features
Alerts / Escalation
Supported
Appointment Management
Not Supported
Call Center Management
Not Supported
Email Management
Supported
Knowledge Base
Not Supported
Live Chat
Not Supported
Performance Metrics
Supported
Queue Management
Not Supported
Self Service Portal
Supported
Social Media Integration
Supported
Surveys & Feedback
Not Supported
Virtual Assistant
Supported
Workflow Management
Supported
Help Desk Features
Alerts / Escalation
Not Supported
Automated Routing
Not Supported
Community Forums
Not Supported
Customizable Branding
Not Supported
Document Storage
Not Supported
Email Integration
Supported
Incident Management
Not Supported
Interaction Tracking
Not Supported
IT Asset Management
Not Supported
Knowledge Base
Not Supported
Known Issue Management
Not Supported
Live Chat
Not Supported
Multi-Channel Communication
Supported
Multiple Brands / Products
Not Supported
Network Monitoring
Not Supported
Real-time Chat
Not Supported
Self Service Portal
Not Supported
Service Level Agreement (SLA) Management
Supported
Ticket Management
Supported
|
||||||
Integrations
Amazon
Not Supported
BigCommerce
Not Supported
Cdiscount
Not Supported
Gmail
Supported
Google Workspace
Supported
Linnworks
Not Supported
Shopify
Supported
WooCommerce
Not Supported
Zapier
Supported
eBay
Not Supported
|
Integrations
Amazon
Supported
BigCommerce
Supported
Cdiscount
Supported
Gmail
Supported
Google Workspace
Not Supported
Linnworks
Supported
Shopify
Supported
WooCommerce
Supported
Zapier
Not Supported
eBay
Supported
|
Integrations
Amazon
Not Supported
BigCommerce
Not Supported
Cdiscount
Not Supported
Gmail
Not Supported
Google Workspace
Not Supported
Linnworks
Not Supported
Shopify
Not Supported
WooCommerce
Not Supported
Zapier
Not Supported
eBay
Not Supported
|
||||
|
|
|
|