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About

Kapiche is an insights and analytics product built to make sense of customer feedback data, empowering you to improve decision-making and positively impact your company’s bottom line. Combine multiple data sources and analyze 1,000s of customer feedback responses in minutes. No setup, no manual coding, no code frames. Uncover insights in minutes, not weeks. Have complete confidence in your analysis and answer business questions easily, with deep, actionable insights from any customer data source. In minutes, not weeks. Use the insights uncovered by your insights analysts to ensure buy-in to your CX programs across the organization and drive impactful, customer-centric change. You’ll never make the most impactful business decisions using only quantitative customer data. The richest insights are found at the intersection of qualitative and quantitative data from every stage of the customer journey.

About

The voice of your customer comes from more than just surveys. Customer feedback insights. Aggregated across channels, analyzed with AI in real-time, and delivered to SaaS leaders to drive better growth strategies using LoopVOC. All of your customer feedback together and analyzed in one place. AI-powered text analytics serve up customer insights so that you can spend less time searching for the problem and more time creating the solutions. And because our topic-modeling is out-of-the-box, and specific to B2B SaaS, your team can get started right away. It’s real time voice of the customer. No more guessing about what customers want. With visibility into the greatest risks and opportunities across the customer journey, your team can proactively identify issues impacting growth and build a collaborative customer program that drives impact for your customers and your bottom line.

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Audience

Companies looking for a text analytics software for customer insights

Audience

B2B SaaS businesses

Support

Phone Support Not Supported
24/7 Live Support Not Supported
Online Supported

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Not Supported

API

Offers API Not Supported

API

Offers API Not Supported

Screenshots and Videos

Screenshots and Videos

Pricing

No information available.
Free Version Not Supported
Free Trial Not Supported

Pricing

$149 per month
Free Version Supported
Free Trial Supported

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation Supported
Webinars Supported
Live Online Supported
In Person Not Supported

Training

Documentation Supported
Webinars Not Supported
Live Online Supported
In Person Supported

Company Information

Kapiche
Founded: 2015
Australia
kapiche.com

Company Information

LoopVOC
Founded: 2017
United States
www.loopvoc.com

Alternatives

Alternatives

Delighted

Delighted

Qualtrics

Categories

Data Entry Supported
Data Extraction Supported
Text Analytics Supported

Categories

Customer Feedback Supported
Market Research Supported
Text Analytics Supported

Market Research Features

Benchmarking Supported
Compensation Management Not Supported
Data Management Not Supported
Email / Online Supported
Face-to-Face Not Supported
Panel Management Not Supported
Paper-Based Not Supported
Phone-Based Not Supported
Sample Management Not Supported
Statistical Analysis Not Supported
Survey Management Supported

Integrations

Amazon S3 Supported
AskNicely Supported
Axis LMS Not Supported
CustomerGauge Supported
Freshdesk Supported
GetFeedback Supported
Google Cloud BigQuery Supported
Google Forms Supported
Help Scout Supported
HubSpot Customer Platform Supported
Indent Not Supported
Kayako Supported
Qualtrics Customer Experience Supported
ReviewTrackers Supported
Salesforce Supported
SatisMeter Supported
SurveyMonkey Supported
Typeform Supported
Zendesk Supported
Zoho Desk Supported

Integrations

Amazon S3 Not Supported
AskNicely Not Supported
Axis LMS Supported
CustomerGauge Not Supported
Freshdesk Not Supported
GetFeedback Not Supported
Google Cloud BigQuery Not Supported
Google Forms Not Supported
Help Scout Not Supported
HubSpot Customer Platform Not Supported
Indent Supported
Kayako Not Supported
Qualtrics Customer Experience Not Supported
ReviewTrackers Not Supported
Salesforce Not Supported
SatisMeter Not Supported
SurveyMonkey Not Supported
Typeform Not Supported
Zendesk Not Supported
Zoho Desk Not Supported
Claim Kapiche and update features and information
Claim Kapiche and update features and information
Claim LoopVOC and update features and information
Claim LoopVOC and update features and information